Branch Manager Job Description: Top Duties and Qualifications

A Branch  Manager, or Managing  Director, is responsible for overseeing and coordinating all branch operations. Their primary duties including hiring, training and supervising staff, coming up with strategies to improve performance and productivity levels and attracting new partners and customers as well as retaining existing ones. 


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Branch manager duties and responsibilities 

Branch Managers ensure that all employees handle their customers’ activities in a fair, accurate and profitable way, following high ethical standards when carrying out financial transactions. Additional duties and responsibilities include:

  • Providing consultation, counselling and guidance to employees in order to ensure customer satisfaction
  • Ensuring sales targets are met, monitoring budgets and motivating staff to attain objectives
  • Maintaining detailed computerised records and reporting all branch office activities and operations, including the performance of employees
  • Communicating and collaborating with colleagues from other branch offices and meeting with clients to resolve complaints or issues and getting their feedback
  • Building relationships with other branches and providing training and coaching to the branch’s team
  • Overseeing financial reports for taxes, regulatory bodies and other financial institutions relating to branch finance
  • Evaluating conditions of the local market, seeking new opportunities for sales and staying current with the market


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Branch Manager Job Description Examples:


Example 1

Job Description Supreme Care Services Ltd is currently looking to recruit an experienced Branch Manager for its Caterham office, from which it runs a large contract in Caterham. Supreme Care Services Ltd is a well-established and expanding domiciliary care agency that has been providing care assistants to clients and helping them to continue living safely and independently in their own homes for over 20 years. This opening represents an exciting opportunity for the right individual, who will be positive, dedicated, self-motivated, resilient, and a keen problem-solver with sound judgement, to join a growing and dynamic company, steering our contracts in Wandsworth and Merton to growth. The successful candidate will have an approach that prioritises customer service and quality. Applicants must have held a Registered Manager position in a domiciliary care agency for at least two years as this job requires the successful candidate to be able hit the ground running and manage two teams and a substantial number of hours for two different contracts. The role of the Branch Manager will include: * Assuming the role of a CQC Registered Manager * Overseeing all activities involved in office start-up * Overseeing the day-to-day smooth running of the office * Ensuring that all points of service delivery are implemented to high standards * Managing a team of staff, ensuring that duties are completed and providing leadership, * Liaising with clients, local authorities and other stakeholders * Overseeing recruitment and forecasting demands on training and staffing levels * Conducting staff appraisals and supervisions * Representing the company during meetings with officials and service commissioners * Attending training events and ensuring that skills and knowledge of industry best practice is kept up-to-date * Updating policies and procedures * Ensuring that our service complies with CQC requirements * Ensuring that the highest standards of care are maintained at all times. The role of Branch Manager is a key role in the Company that will require the post holder to constantly look at ways to develop the business to attain competitive advantage in the industry. The position will also give the post holder the opportunity to achieve both personal and professional development. It is crucial, in order for the Branch Manager to perform effectively, that applicants have extensive previous experience and the following key attributes. Essential Attributes * Self-motivated and proactive. * Dedication and a can-do approach. * Proven leadership skills. * Extremely responsible and organised. * An excellent communicator. * Strong problem-solving skills and ability to think outside the box. * Impeccable attention to detail. * Strong interpersonal and customer service skills. * A keen team player. * Ability to take initiative. * The drive to learn and succeed. * Reliable and Trustworthy. * High integrity. * Sound judgement. * Flexible. * Resilient. * Committed to business development and continuous improvement Essential Skills and Experience * At least two years’ experience as the Registered Branch Manager of a domiciliary care agency; * Obtained the Level 5 Diploma for Health and Social Care (QCF); * Strong IT skills; * Strong communication and literacy skills. Desirable Skills and Experience * Familiarity with StaffPlan and CM2000 or other relevant software. We would like to attract the very best candidates and the salary range for this position is extremely competitive and above the market rate. An excellent benefits package is also offered. If you believe that you might be right for this role, we would love to hear from you. To apply, please send us your CV and a covering letter. Job Type: Full-time Salary: per year

Example 2

Responsible for Managing the Pharmacy with a Pharmacist Manager Retail Experience Essential. Flair for merchandising and thinking outside the box to promote the business Pharmacy Experience Preffered but not Essential · Dispensing and distributing of medicines · Responsible for the supervision and Training of all the other Pharmacy staff. Reports to: Business Development Manager, CEO, SIP Key responsibilities: · Dispensing Prescription medicine to the public in accordance to the regulations and contractual obligations- After relevant Training · Completes pharmacy operational requirements by organising and directing technician’s workflow, verifying their preparation and labelling of medicines verifying order entries, charges and inspections · Complies with NHS contractual obligations and GPHC regulations · Maintains safe and clean working environment by complying with procedures, rules and regulations Personal specification: · Good communication Skills as you must be able to listen carefully to what patients say, as well as be able to explain complex and sometimes sensitive information to the general public and other healthcare professionals. · Ability to work with others in a multidisciplinary team wall as lead with others in a team · Concern for the welfare of the general public · Accuracy and meticulous attention to detail · A methodical approach to work · An understanding of Business principles · A professional and confident manner · A willingness to take on a high level of responsibility · High level of IT literacy and numeracy. Job Types: Full-time, Permanent Salary: £20,000.00-£25,000.00 per year Benefits: * Employee discount * On-site parking * Store discounts Schedule: * Day shift * Monday to Friday * Weekends Ability to commute/relocate: * Kettering, (required) Application question(s): * Do you have Level 2 NVQ Pharmacy Qualification? Education: * A-Level or equivalent (preferred) Experience: * Pharmacy: 3 years (required)

Example 3

The Person We’re on the lookout for people like us; people who put our customers at the heart of everything they do. Together we aim to ensure that they get top-notch service every time. In fact that’s our first core value: Customer first, followed closely by Ambition, Responsibility, Trust and confidence, Value Individuals and Entrepreneurial spirit. So if these values match yours, you’re a perfect fit for Selco. Skills: You will have a keen commercial awareness and demonstrable line Management experience.You should possess organisational skills and have a pragmatic approach to problem solving. . The Role You will be part of the Branch Management team with key holder You will co-ordinate the Branch Delivery Fleet including HGV and HIAB cranes. You will ensure that all deliveries are carried out in accordance with Road Transport and working time legislation. The Future We’re getting bigger by the year, and with new branches exploding into action nationwide, a brand new online purchase & delivery service and a click & collect service Selco is a proven market leader. The opportunities for professional growth and development are immense and we actively support internal advancement through a fully developed and supported career path. Benefits We offer a huge range of Company benefits including a competitive salary, profit-based bonus scheme, share save scheme, childcare vouchers, thousands of retail discounts and offers, a company pension scheme, Cycle to Work, free Life Assurance and free Health Cash Plan.

Example 4

*Job Purpose: * To effectively manage a Timpson branch. To ensure the correct policies and procedures are complied with in line with company strategy, to ensure an excellent service is provided to the customers and promote a positive working environment for the branch colleagues. As Branch manager you should always be looking to maximise both the sales and the profitability of your branch. *Key Responsibilities and Accountabilities: * * Ensure high standards are always maintained including housekeeping, maintenance, display, and stock management, including stockholding, ordering, usage, transfers and organization. Administration, training and daily tasks and * To promote excellent customer service from all colleagues. * Ensure that regular quality control checks are carried out and reflects the standard set in the training manuals. * Security of premises, including cash, stock, fittings and machinery * Carry out branch stocktaking * Carry out daily and weekly administration * Mentor and provide support and training for all your colleagues. * Ensure compliance with branch opening and closing times. * Ensure all colleague adhere to the company operating procedures * Ensure all colleague wear the company uniform * Effectively manage all colleague to ensure a happy and efficient service The responsibility for colleague’s health and safety does not rest entirely with the Company and its management. The colleague, irrespective of their position in the Company, has a legal duty to comply with the law and to ensure that the workplace is safe for everyone. In accordance with your Terms and Conditions of Employment, the colleague should recognise that they are required to operate flexibly across a broad range of activities in support of the Company’s continuing need to adapt to change and to provide a first class service to its customers. *Skills / Qualities* * Excellent organisational skills and ability to plan affectively highlighting the ability to prioritise accordingly * Excellent customer service skills * Effective Time Management skills * Good written and verbal communication skills * Able to provide leadership skills and team player * Ability to work unsupervised * Ability to demonstrate problem solving skills * Clearly demonstrate the ability to prioritise * Demonstrate team spirit and provide motivation among colleagues. * Set standards by leading by example Job Type: Permanent Salary: Up to £8.96 per hour Additional pay: * Bonus scheme Benefits: * Company pension * Employee discount Schedule: * 8 hour shift Work remotely: * No

Example 5

Builders Merchant Company Ltd is an independent merchant with 4 branches across Yorkshire and North Lincolnshire, with ambitions for future growth and development of further branches. We are a fast paced, heavily energetic company with a drive and determination to succeed. The company has grown from 1 branch to 4 over the last 5 year period, tripling its turnover in the process, and was recently voted as the ‘New Merchant of the Year 2020’ by the Builders Merchant Journal. To continue this growth and to drive the company forward, we are recruiting for a Branch Manager to oversee our Scunthorpe Head Office Branch. The role will involve taking over a site responsible for annual turnover of approx. £6m (split £3m ex yard, £3m contract), with an average stock holding of approx. £600k. Reporting into the Regional Manager, the successful candidate will have key ties within the sales operations machine, successfully achieving against the company’s Budgets and KPI’s. *Key roles and responsibilities to include*; - Maximising new sales opportunities whilst growing the already established local customer base - Implementing and maximising branch efficiency with both stock and transport - Managing key accounts to deliver sales performance - Driving high standards throughout all aspects of the branch, culminating in a welcoming and enjoyable customer experience - Become a key member of the management team - Contributing to individual and group marketing strategy - Effective stakeholder management - Effective management of the BMC Scunthorpe team *The ideal candidate would have industry experience at a similar level, or possess a wide range of transferable skills, which should be inclusive of;* - Knowledgeable within the Builders Merchant or Construction sector - Possess a good core of product knowledge within the heavy side and civils sector - An effective communicator within a team environment# - Good IT knowledge and understanding - Experience in effectively managing, motivating and developing a team - Able to understand and instill KPI’s into a team environment - Motivated, energetic and passionate - Effective sales management - A strong character with a desire to succeed *In return for your commitment, passion and drive, you will be rewarded with;* - Competitive Salary - Company Car befitting of position - Bonus Scheme - Company Pension Scheme in line with Auto-Enrolment - 24 days annual leave plus Bank Holidays - Staff Discount - Opportunity for career progression, leadership training and personal development To apply, please send Cover Letter and CV to Stephen Quigley, Regional Operations Manager; Unit 2 Amsterdam Road, Sutton Fields Industrial Estate, Hull. HU7 0XF. Alternatively please apply online via this website. Application deadline: 30/06/2021 Job Types: Full-time, Permanent Salary: £40,000.00-£45,000.00 per year Additional pay: * Bonus scheme Benefits: * Company car * Employee discount Experience: * Heavyside Builders Merchant: 3 years (required) * Management: 3 years (required) * Driving Licence (required) Work remotely: * No

What does a Branch Manager do? 

Branch Managers is an executive who oversees a company’s branch, division or office, which is typically located away from the company’s main office. They work at a distance from their direct Manager, who is usually based at the company’s head office. Their responsibility is to ensure that employees’ salary is correct, their holiday pay is released on time and they get proper care in the event of injury while working. Branch Managers also oversee office equipment maintenance, calibration, monitoring and repair, as well as replacement of missing or damaged supplies, when necessary. 


Branch Manager skills and qualifications 

Branch Managers need a range of skills and qualifications to perform their day-to-day duties effectively. These skills and qualifications include:

  • Ability to multitask, prioritise tasks and manage time effectively 
  • Exceptional mentoring and leadership skills
  • Strong sense of compassion and empathy
  • Excellent project management and organisational skills
  • Administrative skills
  • High levels of confidentiality, credibility and integrity
  • Interpersonal skills
  • Numeracy skills


Branch Manager experience requirements 

Branch Managers must have several years of experience in business management. Some companies prefer candidates who have worked as an Assistant Manager for several years. Other companies consider candidates who have previous experience in roles such as Customer Service Representative or Assistant Branch Manager. 


Branch manager education and training requirements 

There’s no specific education required to hold a Branch Manager position, but most companies prefer candidates with a bachelor’s degree in finance, business or a related field. For senior or high profile positions, employers usually prefer candidates with advanced degrees such as a Master’s or Doctorate degree. Other companies require candidates to have industry-recognised certifications such as the Chartered Management Institute’s Chartered Manager (CMgr) certification. 


Branch manager salary expectations 

According to Indeed Salaries, the average salary of a Branch Manager in the UK, is £30,135 per year. This figure varies depending on factors, including experience, education, geographical location and company.


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Branch Manager job description FAQs


What makes a good Branch Manager?

A good Branch Manager takes responsibility and ownership of their team. If something goes wrong, rather than blaming their team; they turn the problem into an opportunity. They also help to motivate their team to constantly improve productivity. 


What is the difference between a Branch Manager and a General Manager?

A General Manager is responsible for supervising Branch Managers and their staff, as well as the employees in the company’s main office and are ultimately responsible for the stability and financial growth of the company in terms of making profit or loss. Branch Managers, on the other hand, are responsible for the growth and financial stability of just one branch. 


What should you look for in a Branch Manager CV?

A Branch Manager’s CV must show the candidate’s ability to build and nurture trust in teams and customers, manage and lead teams to achieve business goals. They must also be well-organised and state the candidate’s years of experience in managing and supervising employees. 


What makes a good Branch Manager job description?

A good Branch Manager job description highlights the company in a few sentences.  It focuses on the company’s  goals and mission, including mentioning the key aspects of it’s company culture and values. It strikes a balance between being concise and giving enough detail that appropriate candidates can apply for. It also details the day-to-day responsibilities of the job and lists the most valuable experiences and skills. It also provides information on benefits or perks, any educational opportunities, work hours and anything else that job seekers will find interesting. 

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