What does a Case Manager do?
Case Managers oversee the quality of care that a patient receives when they are undergoing treatment. They coordinate with the medical team, including surgeons, nurses or physiotherapists, to make sure that patients receive personalised and quality care. They oversee a case from the moment a patient is admitted into a medical facility up until their discharge. They also manage aftercare and ensure that a patient receives the support they need to recover from their injury or illness. Case Managers work as a point of contact for the patient’s family as well, offering support and help where it is needed.
Case Manager skills and qualifications
Case Managers need a range of skills and qualifications to perform their duties effectively. A successful Case Manager candidate will have various prerequisite skills and qualifications that include:
- Practical nursing skills and knowledge of nursing ethics and principles
- Ability to empathise with and care for patients and their family
- Ability to provide accurate communication between patients, family and medical professionals
- Ability to accurately record and update medical records and data with clinical information
- Management, organisational and administrative skills
- Ability to coordinate different members of staff from different departments
- Registered with the Nursing and Midwifery Council
Case Manager experience requirements
A Case Manager must have at least seven years of experience working in a nursing or healthcare role. Senior Case Managers must have at least three further years of experience working as a Case Manager. Experience working across a number of different medical departments and medical sectors is preferable, while experience working with a wide range of patients, illnesses and treatment procedures is essential.
Case Manager education and training requirements
Case Managers need a formal training and education as a nurse to qualify for the role. They must have a bachelor’s degree in nursing, where they gain the skills and knowledge needed to administer care to patients. Case Managers may also pursue further education to widen their knowledge or obtain industry-recognised certifications to demonstrate their skills and help advance their career.
Case Manager salary expectations
According to Indeed Salaries, the average salary of a Case Manager in the UK, is £30,667 per year. This figure varies depending on several factors, including the company, experience and geographical location.
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