Case Manager Job Description: Top Duties and Qualifications

A Case Manager, or Clinical Case Manager is responsible for the due care and support of a patient and their family before, during and after hospitalisation, treatment or surgery. Their primary duties include overseeing care procedures, addressing the concerns of family members and updating patient records.

 

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Case Manager duties and responsibilities

A Case Manager is responsible for ensuring that patients receive appropriate treatment and a high standard of care. Additional duties and responsibilities include:

  • Analysing the physical and mental health needs of a patient
  • Recommending  appropriate care and treatment plans to patients or their families
  • Providing a point of communication between medical workers, administrative staff, patients and family involved in the treatment process
  • Ensuring patient records are thoroughly and accurately updated 
  • Arranging referrals or recommending patients to specialists where needed
  • Ensuring that appointments are made and kept by both staff and patients
  • Providing a point of support and reassurance for patients and families
  • Evaluating the progress and recovery of a patient with the ultimate goal of allowing them to be discharged from medical care
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Case Manager Job Description Examples:

 

Example 1

Employer PSPS Vacancy Type Permanent/Full Time / Part Time Hours Per Week 37 Salary Range £17,190 - £22,604 Location Boston, Manby or Spalding Application Deadline Tuesday, July 6, 2021 Job Profile Job Summary We have 2 permanent full time/ part time opportunities available. Starting salary Grade 3 (£17,190-£19,327) with progression to Grade 4 (£19,327-£22,604) following full training and experience in the role. Benefits – 25 days Annual Leave plus bank holidays, Birthday Leave, Subsidised/Funded training, Employee Assistance Programme, Local Government Pension Scheme with annual employer contribution of 19.9% Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality services to other Councils. Would you like a job where what you do: Makes a difference to the wider community and the public services that are provided Allows you to build on your existing skills and helps you develop as an individual and as part of a team Creates positive relationships with customers, communities and colleagues We are looking for a Case Management Officer to work within Revenues and Benefits. As part of ‘One Team’ you will have a key role in the billing, collection and recovery of Council Tax/Business Rates and the administration of Council Tax Support. You will communicate with customers on a daily basis, using your skills to resolve problems and take ownership of customer enquiries. You will ensure the correct Council Tax/Business Rates liability is applied and ensure the accurate and timely payment of Council Tax Support applications through your eye for detail and your data inputting. In an evolving work environment, you will need to maintain a good understanding of legislation, guidance and local policy and be able to apply this in practice. The successful candidate will be: - confident in their decision making and are clear in their communication with others - able to deal sensitively with customers who may be vulnerable and/or emotional, and situations that may be challenging - exceptionally well-organised, dependable and flexible What we offer PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference. We offer a variety of employee benefits across in these areas: If you are interested in having a confidential conversation about the role, please contact - Sonia Limm, Benefits Team Leader on 01507 613301 or email Closing date: 6 July 2021 Please be aware that if you are selected for this role there will be a requirement to undertake a DBS check as part of pre-employment checks. PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged virtually when suitable candidates apply which may be prior to the closing date. Official job title: Case Management Officer

Example 2

Employer PSPS Vacancy Type Permanent/Full Time / Part Time Hours Per Week 37 Salary Range £17,190- £22,604 Location Boston, Manby or Spalding Application Deadline Wednesday, July 7, 2021 Job Profile Job Summary Starting salary Grade 3 (£17,190-£19,327) with progression to Grade 4 (£19,327-£22,604) following full training and experience in the role. Benefits – 25 days Annual Leave plus bank holidays, Birthday Leave, Subsidised/Funded training, Employee Assistance Programme, Local Government Pension Scheme with annual employer contribution of 19.9% Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality services to other Councils. As part of ‘One Team’ you will specialise in the billing, collection and recovery of Business Rates. You will: Ensure accurate and timely liabilities, making it as easy as possible for businesses to pay their liabilities to the Councils; including by ensuring they receive any relief to which they are entitled to Maximise the income of our Councils by identifying growth and ensuring action is taken against those businesses who do not discharge their liabilities or seek to evade them. Communicate with businesses on a daily basis, using your skills to resolve problems and take ownership of their enquiries. In an evolving work environment, you will need to maintain a good understanding of legislation, guidance and local policy and be able to apply this in practice. The successful candidate will be: - confident in their decision making and are clear in their communication with others - able to deal sensitively with customers and situations that may be challenging - able to demonstrate an eye for detail and high level of accuracy - exceptionally well-organised, dependable and flexible What we offer PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference. We offer a variety of employee benefits across in these areas: If you are interested in having a confidential conversation about the role, please contact Debbie Mathews (01507 613310) Closing date: 7 July 2021 Official job titile: Case Management Officer Please be aware that if you are selected for this role there will be a requirement to undertake a DBS check as part of pre-employment checks. PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged virtually when suitable candidates apply which may be prior to the closing date.

Example 3

*About us* Louise Denzel Case Management provide a bespoke case management and therapy service to adults and children who have an acquired brain injury or complex physical injury. Louise Denzel Case Management (LDCM) are currently recruiting for an associate case manager. The candidate will need to be registered with a professional body (HPCP or equivalent) The role is offered on a self-employed basis and will be located in the Midlands and be able to easily commute to Nottingham, Leicester and Derby. About your experience: * You will ideally have experience in acquired brain injury and working with complex injuries, and have worked as an Occupational Therapist, physiotherapist, Qualified Nurse or Social worker for 8-10 years, with experience of working in the private sector. Previous experience of working as a case manager preferred but not essential. * An excellent knowledge of medicolegal practice and the role of the case manager. * Experience of setting and monitoring life goals with our clients, their families and support workers. Designing and managing care regimes including writing risk assessments, care plans and reports. About you: * You are a qualified health or social care professional registered to practice in the UK * You will be self-motivating, have the ability to manage your own time and have experience of resolving difficult situations * You will be flexible in your approach including travel to and from your client’s within your geographical area and within the hours that suit you and the client’s needs. * You will possess good IT skills About LDCM: We are a growing case management practice supporting adults and children, and their families following life changing injuries. As a Case Manager you will receive an in-depth induction, ongoing training opportunities and supervision. You will be supported by an experienced office team including administration and HR. The successful candidate will be offered flexible working hours and competitive rates of pay. Salary will be dependent upon experience. Benefits: * Flexible working hours * Work from home opportunities * Regular support and supervision * Free parking close to the office Reference ID: LDCM Part-time hours: 20 per week *Louise Denzel Case Management provided the following inclusive hiring information: * We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Job Types: Full-time, Part-time, Permanent Salary: per year Benefits: * Flexible schedule * On-site parking * Work from home Schedule: * Monday to Friday Experience: * providing care: 1 year (preferred) Work remotely: * Yes

Example 4

*Maternity Cover (an initial 9 month FTC) * Are you a specialist in Private Client work, looking for a fantastic opportunity? At NewLaw, we are looking for an experienced, empathetic professional to join our team in Cardiff, to manage a caseload of a mixture of Wills and Lasting Powers of Attorney. You will work as part of the team, taking instructions and providing legal advice. Whilst also providing regular updates to customers using a variety of contact methods. You will be able to progress your caseload in a timely and efficient manner, ensuring that service level agreements are met by utilising the case management system. As part of the role, you will also assist the team with Estate Planning work, Lifetime Trusts (to include Personal Injury trusts) Tax planning, Court of Protection work, Care Fees recover and Probate. *To be successful as a Case Manager in NewLaw you need;* * Law is preferable although consideration will be given to other candidates with relevant experience * Will writing experience is preferable but not essential * Experience in Care Fees recovery would be an advantage * Good client care skills and an ability to communicate confidently and clearly over the phone and by email * Good attention to detail *In return for your commitment and expertise, we offer: * * Up to £40k salary * 31 days annual leave, increasing annually to a maximum of 35 days (This includes bank/public holidays) * Life Assurance of 2x Salary * Employee discounts and Local shop discounts. * Cycle to work scheme and travel loans. * A "Recommend a Friend" bonus scheme, up to £1250 per referral. * City Centre location. *Why choose NewLaw?* NewLaw is a leading specialist law firm and is part of ReddeNorthgate plc, a FTSE 250 business. NewLaw is ranked in the Legal 500 and Chambers and Partners for three areas; Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend. *If you like what we have to offer and want to hear more, please apply today!* Reference ID: WIL-NLL-0621 Contract length: 9 months Job Type: Contract Salary: Up to £40,000.00 per year Benefits: * Bike to work scheme * Employee discount * Flexible schedule * Life insurance * Sick pay * Store discounts * Work from home Schedule: * Monday to Friday Work remotely: * Yes

Example 5

Are you looking to move your Administrative skills into a serious career path? Can you communicate with customers and organisations fluently? This collaborative, forward thinking and fun environment can offer you just that and more. As Case Manager, you need to manage your own pipeline of cases, ideally, you've worked in a similar role and have some financial services experience. * Effectively manage a pipeline of applications through to completion * After the initial review, process the case and undertake all necessary administration work, at the same time as following lender guidelines through the process. * Correspond both written and verbally with the customer throughout the process, informing them of the requirements, keeping them updated, and guiding them through the process. * Request all required information from third parties. * Undertake all calls and underwrite with adherence to compliance and regulatory requirements. * Communicate and build relationships with all relevant parties – [website] customers, lenders, surveyors, solicitors. * Update, obtain and maintain all related systems with data, notes and tasks. * Build and maintain knowledge base to ensure competency is met and targets are reached. Role Requirements: * Proven experience of working successfully to targets. * Able to carry out processes in a compliant manner. * Experience in a busy environment * Strong IT skills including the use of the full Microsoft package. * Current or recent experience in a regulated finance company * GCSE Maths and English grade C or above Full time role (Monday Thursday 9am-5:30pm, Fridays 5pm finish) Job Types: Full-time, Permanent Salary: per year Schedule: * 8 hour shift * Monday to Friday Work remotely: * No

What does a Case Manager do?

Case Managers oversee the quality of care that a patient receives when they are undergoing treatment. They coordinate with the medical team, including surgeons, nurses or physiotherapists, to make sure that patients receive personalised and quality care. They oversee a case from the moment a patient is admitted into a medical facility up until their discharge. They also manage aftercare and ensure that a patient receives the support they need to recover from their injury or illness. Case Managers work as a point of contact for the patient’s family as well, offering support and help where it is needed. 

 

Case Manager skills and qualifications

Case Managers need a range of skills and qualifications to perform their duties effectively. A successful Case Manager candidate will have various prerequisite skills and qualifications that include:

  • Practical nursing skills and knowledge of nursing ethics and principles 
  • Ability to empathise with and care for patients and their family
  • Ability to provide accurate communication between patients, family and medical professionals
  • Ability to accurately record and update medical records and data with clinical information
  • Management, organisational and administrative skills
  • Ability to coordinate different members of staff from different departments
  • Registered with the Nursing and Midwifery Council 

 

Case Manager experience requirements

A Case Manager must have at least seven years of experience working in a nursing or healthcare role. Senior Case Managers must have at least three further years of experience working as a Case Manager. Experience working across a number of different medical departments and medical sectors is preferable, while experience working with a wide range of patients, illnesses and treatment procedures is essential.  

 

Case Manager education and training requirements

Case Managers need a formal training and education as a nurse to qualify for the role. They must have a bachelor’s degree in nursing, where they gain the skills and knowledge needed to administer care to patients. Case Managers may also pursue further education to widen their knowledge or obtain industry-recognised certifications to demonstrate their skills and help advance their career. 

 

Case Manager salary expectations

According to Indeed Salaries, the average salary of a Case Manager in the UK, is £30,667 per year. This figure varies depending on several factors, including the company, experience and geographical location. 

 

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Case Manager job description FAQs

 

What's the difference between a Case Manager and a Caseworker?

A Case Manager is often concerned with the care and treatment being received by patients in a medical capacity. They often work in hospitals, with General Practitioners or in outpatient medical facilities. A Caseworker performs a similar, logistical and operations role. They have similar responsibilities as professional Care Workers and will need to work within a similar moral and ethical frame. However, their duties vary considerably, as Caseworkers are concerned with social service work, such as child protection or offender rehabilitation rather than medical care.
 

 

What makes a good Case Manager job description?

A good Case Manager job description provides in-depth details on the specific areas of expertise a Case Manager must have, be it physiotherapy or surgery, for instance. It also provides details on the overall responsibilities of a Case Manager and the experience and qualifications they need for the role. It also provides an overview of the working environment, hours and salary. 

 

What should you look for in a Case Manager CV?

Look for previous experience working directly as a nurse or caregiver in a hospital, clinic or other medical facilities. A Case Manager CV must also clearly state the candidate’s relevant qualifications for the role, particularly the validity of their nursing qualifications. 

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