Caseworker Job Description: Top Duties and Qualifications

A Caseworker, or Case Manager typically works in the public or voluntary sector managing a caseload of clients or service users. Their duties include meeting with service users to assess their needs, ensuring that they are given appropriate support and liaising with other agencies to create care packages that are tailored to each individual’s situation.


Build a Job Description

Caseworker duties and responsibilities

A Caseworker’s responsibilities will vary depending on the setting in which they work, but their main duties include:

  • Helping service users apply for benefits and other financial assistance
  • Enabling service users to access education and training opportunities 
  • Responding to emergency calls from first responders 
  • Giving service users access to medical and healthcare services
  • Attending home visits for families, elderly individuals and others who need it
  • Working with public and private organisations that provide rehabilitative services 
  • Observing client behaviour and identifying potential areas where human support can be provided
  • Putting together treatment plans and consulting with healthcare professionals
  • Collaborating with other public resources to get the best results for each client 


Build a Job Description

Caseworker Job Description Examples:


Example 1

You will be responsible for managing a caseload of 18-30 year old ex-offenders, supporting these men who are at risk of going to prison and those who have been in prison through Key4Life’s 7-step model. You will use all your local Bristol and South-West, community knowledge, business connections and agency networks to create real employment opportunities for these men to thrive *Duties and Responsibilities* *Delivery: * · Hold and manage a case load of participants ensuring appropriate support is given to them according to their need · Provide on the ground support of the young men including liaison and meetings with probation, other agencies & companies as well as accompanying & escorting to the above meetings, Work Tasters and workshops · Regular communication with the young men on the programme · Liaising with the mentors of the young men on a weekly basis in order to provide optimal support to the young men · Running monthly support meetings for participants · Creating 1-1 action plans for participants · Supporting the young men in obtaining work, such as assisting with job applications, CV writing & benefit/housing applications when necessary * Manage your time and activities safely and effectively, to meet with the priorities and delivery requirements of Key4Life, contributing to achieving the standards of care, quality and positive outcomes required * Support the delivery of Key4Life’s 7 step model * Supervise and troubleshoot daily workload of the caseworkers * Liaise between the caseworkers and TDD *Monitoring* · To ensure all service user information, interventions and other data as required by the contract are recorded on the relevant data management system in line with Key4Life’s policy and procedures. · Continual weekly updating of Key4Life secure database with the regional coordinator · Responsible for ensuring Key4Life research forms are completed in a timely fashion · Support with reporting requirements *Partnerships* · Maintain effective relationships with local agencies and providers · Liaise effectively with local partner organisations and other relevant agencies to ensure effective referrals and risk management of the participants · Promote services at a local level, taking every opportunity to advertise positively the work of Key4Life. *Safeguarding* · Follow safeguarding processes and ensure all disclosures, causes for concerns or incidents are reported to the designated safeguarding officer. · Ensure all risk assessments and activity risk assessments are carried out and updated where necessary · Be responsible for the allocation of referrals and ensure caseload management structures are in place · To ensure effective communication and liaison with partner agencies and local groups. *General Duties* The following duties are ones which all staff are required to perform: · Observe health and safety procedures and work safely at all times. * Maintain and update professional knowledge and competencies ensuring that you are up-to date on all relevant Key4Life policies and procedures and are working in line with local and governmental frameworks ensuring these are implemented in the service · To be responsible for your own continuing self-development, undertaking training as appropriate to the working environment and location, and developments in your role. · Conduct yourself with professionalism, tact and diplomacy at all times. · To act with integrity and respect towards all stakeholders and team members · Key4Life takes its responsibilities relating to safeguarding seriously and expects its staff to be aware of and adhere to the policies and procedures in place. Job Types: Full-time, Permanent Salary: per year Schedule: * Monday to Friday Experience: * Support Environment: 1 year (preferred) Work remotely: * No

Example 2

A new and exciting opportunity has arisen for an enthusiastic, skilled and motivated SEND (Special Educational Needs and Disability) Caseworker to join the Special Educational Needs and Disability team in Sleaford. About the role The SEND Caseworker will manage a defined caseload of assessments, facilitating and coordinating the EHC assessment process for children and young people (0-25 year olds) who require an education, health and care plan within statutory timescales. Ensuring appropriate services and provisions are provided to meet children and young peoples’ needs and help them to achieve the best possible educational, health and care outcomes. The SEND Caseworker will work in partnership with children, young people, their families, professional agencies and the third sector, to develop, draft and write final needs led EHC plans, to achieve stated objectives, outcomes and aspirations. Further the SEND Caseworker will ensure the child, young person and their family can participate as fully as possible in About you The successful candidate will need to have: A degree or equivalent in a Children’s Services related area, or substantial relevant proven ability in a previous similar role. Significant experience of working with families, children and young people with complex SEN needs. Extensive working knowledge, adherence to, and application of SEND legislation, including the Education Act (1996), the Children and Family Act (2014), SEN Code of Practice and Equality Act (2010). The ability to deal with complex multi-faceted issues. Sufficient knowledge and practice ability to take a case from assessment, service provision, review and to closure with minimum direction or support. The ability to effectively chair and facilitate a range of meetings. Excellent interpersonal and relationship building skills. Excellent customer service skills, whilst demonstrating the ability to exercise tact and discretion when dealing with complex and sensitive cases. Ability to think creatively within the resources available to lead and develop multi-agency solutions that meet the needs, objectives and aspirations of children and young people. Ability to supervise staff. About us Lincolnshire Children's Services has a strong reputation for providing focused and evidence based training and career progression at all levels. We are an ambitious, progressive organisation that strives to provide modern and responsive public services to the residents of Lincolnshire. We are a large diverse employer that recognises and values the contribution of our workforce. Proud of our achievements we look to strengthen our current workforce in a range of service areas. We offer an extensive package of benefits including an excellent pension, up to 32 days annual leave and a great car lease scheme. For an informal and confidential conversation about the role, please contact Rosemary Durbin on [phone number]8. Please be advised that this position may be subject to a criminal record check All candidates are advised to read the attached job information pack prior to making an application. On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for similar positions. Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Example 3

We are a thriving new solicitors firm in Manchester. Due to our further expansion, we are currently recruiting for our roles within our Immigration department based in Manchester. Our team of experienced lawyers based in Manchester are specialist in their respective fields and we are recruiting due to increase in demand in the Immigration Department for an Immigration Caseworker level 2 at the IAAS / Paralegal/ Volunteer. The opportunity to work in our firm can lead to a training contract. We offer legal aid and private services in Greater Manchester. The Role The Position is for an experienced Immigration Caseworker / Paralegal with recent professional experience of providing immigration advice and services including representation at tribunals. The Immigration Solicitor/Caseworker / Paralegal will join a team of immigration specialists the successful candidate will handle a full and varied caseload of matters with minimal supervision which may incorporate: Asylum and Immigration Applications, Immigration Tribunal Appeals; unaccompanied minors and judicial reviews. This is a challenging role suited to an ambitious person with excellent client care and interpersonal skills. Successful Candidates for the the role must have some experience gained in Private Immigration or IAAS Level 2 or OISC Level 3. Great benefits and training available for successful candidates. The position is for an immediate start if successful, please apply with your CV or call 0[phone number] Job Types: Full-time, , Contract. Job Types: Full-time, Internship, Commission, Volunteer, Permanent Salary: per year Schedule: * Monday to Friday Flexible Working Options Available: * Not offered Work remotely: * Temporarily due to COVID-19

Example 4

Senior SEN Casework Assistant Full time Permanent Are you passionate about improving the lives of children and young people with Special Educational Needs? A new opportunity has arisen within the Assessment, Resource and Provision Planning Team for a Senior SEN Casework Assistant role. This is a new post within the Team to enable further improvements with team performance. Working as Senior Casework Assistant some of your responsibilities will include the following: - To lead and manage the performance of a team of SEN Casework Assistants through the setting of targets, monitoring of progress and supporting professional development. - To act as the lead officer for the collation and maintenance of relevant service data for the purposes of service monitoring and review, and provision planning and to act as liaison for the provision of data to other services including, but not limited to, Travel Support, Admissions and other Seniss teams. - To support the Lead SEN Strategy Officer to ensure clear processes are followed in placement consultations and monitoring of placement data to support provision planning. This is a rare opportunity to join a positive, supportive and team of people who are committed to ensuring that quality services are provided to our children and young people with SEN. Are you the passionate candidate that we are looking for with the skills and knowledge we need to make a difference to people’s lives? Equal Opportunities Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. How to apply Please apply online via the link provided. Please note, we do not accept CV’s (unless specified on the advert). Please fully complete the online application form.

What does a Caseworker do?

Caseworkers advocate for their clients and ensure that they are able to access the services and support they need. They can work in social services, child protection, community health programmes, drug and alcohol services and charitable organisations. Caseworkers can work with children and families, vulnerable adults, the elderly and other individuals that need public services. 


Caseworker skills and qualifications

A successful Caseworker candidate will have various prerequisite skills and qualifications as they need to be able to manage a variety of different situations in a calm and professional manner. These skills include:

  • Excellent communication skills and the ability to impart information in a way that is accessible to their service users
  • Application of crisis intervention techniques and methods
  • Empathy and the ability to identify service users’ areas of need
  • Excellent time management and organisational skills and the ability to manage their workload
  • Strong problem-solving skills 
  • Resilience and the ability to maintain a professional approach even in difficult circumstances
  • Excellent critical thinking skills
  • The ability to write and deliver accurate and thorough reports


Caseworker experience requirements

There are no specific entry experience requirements for a Caseworker, but some experience of handling a caseload in a relevant field is usually preferred. Caseworkers need to be comfortable working with people in a variety of different situations, so prior experience of working in frontline roles and with multi-disciplinary teams is helpful.

For caseworkers in other sectors, the experience requirements vary depending on the responsibilities of the role. Political Caseworkers may need experience working in local politics, dealing with legal matters or other areas in which their constituents might require support. Charity Caseworkers need experience in promoting a charity’s mission and goals in order to offer appropriate support to their service users. Caseworkers in clinical settings need experience in a medical setting and liaising with other healthcare professionals. 


Caseworker education and training requirements

The education requirements for Caseworkers depend on the setting or field in which they are working. Social Workers need to have a social work degree. Senior Social Workers may be required to have a master’s degree as well. There are training courses available for other types of Caseworkers regarding general skills such as time management and administration. More specific training consists of safeguarding and child protection for those who work with children. 


Caseworker Salary Expectations

According to Indeed Salaries, the average salary for a Caseworker in the UK is £23,716 per year. Individual salaries depend on the location of the role, the level of responsibility involved and the type of setting in which the position is based. 


Job description samples for similar positions

If you’re recruiting for a role but a Caseworker isn’t quite what you need, then these related job descriptions may be of use:


Ready to Hire? Build a Job Description

Caseworker job description FAQs


What qualities make a good Caseworker?

Caseworkers often see people in crises, so they need to be calm, reassuring and compassionate, especially when interacting with clients who are emotional. Caseworkers need to be understanding and empathic,  while remaining professional. 


What is the difference between a Caseworker and a Social Worker?

A Caseworker is responsible for coordinating the efforts of Clinical Teams, Therapeutic Aides or other support staff. They ensure that their clients get what they need from external agencies by advocating on their behalf. Social Workers form part of a care team, offering specific support and intervention as part of a care package. They deliver specific services to improve an individual’s quality of life.


Who does a Caseworker report to?

A Caseworker’s reporting structure varies depending on the setting in which they work. Caseworkers in social care may report to a Case Manager or directly to a Practice Lead. Caseworkers who work in clinical settings typically report to a Senior Clinical Caseworker, a Clinical Manager or a Clinical Specialist. Caseworkers based in other organisations report to the Manager in charge of their division.

Job Description Examples

No search results found