What does a Caseworker do?
Caseworkers advocate for their clients and ensure that they are able to access the services and support they need. They can work in social services, child protection, community health programmes, drug and alcohol services and charitable organisations. Caseworkers can work with children and families, vulnerable adults, the elderly and other individuals that need public services.
Caseworker skills and qualifications
A successful Caseworker candidate will have various prerequisite skills and qualifications as they need to be able to manage a variety of different situations in a calm and professional manner. These skills include:
- Excellent communication skills and the ability to impart information in a way that is accessible to their service users
- Application of crisis intervention techniques and methods
- Empathy and the ability to identify service users’ areas of need
- Excellent time management and organisational skills and the ability to manage their workload
- Strong problem-solving skills
- Resilience and the ability to maintain a professional approach even in difficult circumstances
- Excellent critical thinking skills
- The ability to write and deliver accurate and thorough reports
Caseworker experience requirements
There are no specific entry experience requirements for a Caseworker, but some experience of handling a caseload in a relevant field is usually preferred. Caseworkers need to be comfortable working with people in a variety of different situations, so prior experience of working in frontline roles and with multi-disciplinary teams is helpful.
For caseworkers in other sectors, the experience requirements vary depending on the responsibilities of the role. Political Caseworkers may need experience working in local politics, dealing with legal matters or other areas in which their constituents might require support. Charity Caseworkers need experience in promoting a charity’s mission and goals in order to offer appropriate support to their service users. Caseworkers in clinical settings need experience in a medical setting and liaising with other healthcare professionals.
Caseworker education and training requirements
The education requirements for Caseworkers depend on the setting or field in which they are working. Social Workers need to have a social work degree. Senior Social Workers may be required to have a master’s degree as well. There are training courses available for other types of Caseworkers regarding general skills such as time management and administration. More specific training consists of safeguarding and child protection for those who work with children.
Caseworker Salary Expectations
According to Indeed Salaries, the average salary for a Caseworker in the UK is £23,716 per year. Individual salaries depend on the location of the role, the level of responsibility involved and the type of setting in which the position is based.
Job description samples for similar positions
If you’re recruiting for a role but a Caseworker isn’t quite what you need, then these related job descriptions may be of use: