Cashier job description sample

A Cashier, or Checkout Operator, operates the till at retail shops and grocery stores. Their duties include working quickly and efficiently, working competently with store technology and providing excellent customer service. 


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Cashier duties and responsibilities

Day-to-day tasks for a Cashier mainly involve assisting customers at the till, but they are also expected to help out in other areas of the store when required. Daily tasks may include:

  • Scanning items and explaining prices to customers
  • Removing security tags and wrapping other items
  • Taking a tally of the till, when required during a shift and producing transaction reports
  • Performing basic maths functions to collect payments and give change
  • Collect payments and bag purchases for customers
  • Asking customers about their shopping experience for exceptional customer service
  • Using specific till technology such as registers, scanners, scales and credit/debit card terminals
  • Verifying the age of a customer for purchasing certain products such as alcohol and tobacco 
  • Processing coupons and vouchers
  • Balancing the till at the end of the day and maintaining an accurate cash drawer
  • Handling exchanges and refunds in a quick, efficient manner
  • Checking stock and refilling shelves
  • Keeping the checkout area, clean and orderly 


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What does a Cashier do?

A Cashier works in a retail store or supermarket and serves the customers by scanning items and taking payments. Excellent customer service is key, as Cashiers must work competently and quickly to prevent lengthy queues from forming in the store. 

A Cashier must also provide exceptional customer service beyond dealing with payments. They often have to work at the general customer service desk, restock shelves or help customers find the pricing for items. A Cashier is usually the point of reference for a customer in a store and must be prepared to help any customer that needs it.


Cashier skills and qualifications

A successful Cashier candidate will have various prerequisite skills for the duties that include working quickly under pressure while maintaining a professional attitude. Other skills needed are:

  • Good attention to detail
  • Excellent verbal communication 
  • Maths knowledge
  • Patience and an ability to remain calm 
  • Excellent customer service skills
  • Ability to handle criticism
  • Strong organisational skills
  • Ability to problem solve


Cashier experience requirements

A Cashier is an entry-level job and may be a young person’s first experience in the workforce. Most companies do not require extensive amounts of education, or experience for this position. If the candidate doesn’t have any previous experience in this specific role, basic experience with customer service and being able to handle cash can suffice. 


Cashier education and training requirements

Many employers ask for GCSE passes at grades 9 to 4 in maths and English. Jobs through a retailer intermediate apprenticeship may also be available to people. Many employers seek a candidate that has taken college courses like Level 1 Certificate in Skills for Retail, or Level 2 Certificate in Retail Knowledge. Most stores don’t have set requirements for this position, although general experience with serving customers and handling cash is helpful. 


Cashier salary expectations

According to Indeed Salaries, the average salary for a Cashier is £9.11 per hour. Cashiers are generally given 40 hours a week and might be expected to work on bank holidays and weekends. The starting salary may differ and is dependent on experience, location and company. 


Job description samples for similar positions

If this job is not quite the role you’re looking for, here are some positions that are similar to a Cashier:

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Cashier job description FAQs


What makes a good Cashier job description?

A good Cashier job description focuses on the type of retail establishment the Cashier will be working in. It details whether the store is a high-end establishment, where Cashiers assist customers in the overall experience, or a fast-paced retail store where Cashiers help a large number of customers every hour. The description should also state if there is room for growth within the company, perhaps to a Manager or Supervisor position. 


Who does a Cashier report to?

A Cashier usually reports to a Store Manager or Supervisor. Depending on the size of the store, a Cashier may have different reporting structures. A smaller store may ask the Cashier to be an acting Self-Manager and watch the shop by themselves. A larger grocery or retail store may employ more than one Manager and the Cashier may then have a different reporting route. 


Do Cashiers have different responsibilities in different industries?

A Cashier’s responsibilities change depending on the type of store and industry they work in. A Cashier in a large food store has to know how to price foods based on weight, while a high street shop may call for specialised knowledge about the specific goods being sold. Smaller stores may also require the Cashier to perform other tasks such as opening and closing the store, or organising the items in the shop, while larger stores may have Cashiers help out with inventory. 


What should a Hiring Manager look for in a Cashier resume?

Most Hiring Manager look for previous experience in a resume. However, for many people, a Cashier position may be their first experience in the workforce and may not be mentioned on their resume. Instead, look for non-professional experiences similar to those of a Cashier such as volunteering at a charity shop or through school work experience. 

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