Chief of Staff Job Description: Top Duties and Qualifications

A Chief of Staff, or Head of Staff  is responsible for ensuring success in all areas of an organisation’s dealings.   Their primary duties include working behind the scenes to mediate disputes, finding solutions to problems and dealing with issues, before they are brought to the Chief Executive Officer (CEO). 

 

Build a Job Description

Chief of staff duties and responsibilities 

The main duty of a Chief of Staff is to help Chief Executives prioritise tasks and make better decisions. Other  duties and responsibilities include:  

  • Assisting and communicating with executives throughout the decision-making, program management and initiative implementation stages 
  • Improving the company’s ongoing processes and organising procedures to ensure optimal efficiency and productivity 
  • Designing, reviewing and improving an organisation’s structure and helping address ongoing problems 
  • Acting as a liaison between the staff, Chief Executives or CEOs regarding the company’s climate, employee’s well-being and project updates 
  • Building good relationships with employees
  • Gathering departmental reports and compiling them into one company report
  • Meeting with the company’s board of directors for business updates and requesting monthly or quarterly meetings with department heads

 

Build a Job Description

Chief Of Staff Job Description Examples:

 

Example 1

The Chief of Staff performs an exciting role that sits at the very core of the mechanisms that support the HMI. The post holder provides the critical interface between operational staff and their busy principal and is responsible for facilitating strategic level relationships with the 13 police forces for which the HMI has a responsibility to inspect. The role involves: Leading the inspection team and providing the principal interface between operational activities and the HMI. Maintaining a communication and relationship framework between the inspectorate and the forces in the region. Ensuring organisational and operational effectiveness in the conduct of inspection activities. Championing equality, diversity, and inclusion. Operating as a representative of the HMI. Providing specialist advice on policing to key stakeholders, including the HMI and HMCIC. Maintaining the reputation of the inspectorate, including through the quality assurance of written products which must maintain the ambitious standards set by the inspectorate across its full range of internal and external communications. Preparing material such as briefing notes, speaker notes, correspondence, presentations, and reports. Innovating, forward thinking and able to set a clear vision for the operating unit. In exchange, the role offers the rare opportunity to work closely with an influential Crown Appointee, to operate at the executive level and provides privileged and valuable strategic access to the inspected sectors. The successful candidate must: Essential:
  • Be an authentic, confident, and experienced senior leader who is passionate about fairness, equality, and inclusion
  • Have operational knowledge of the inspected sector
  • Be able to demonstrate extensive experience of senior level negotiating, influencing and relationship management across a range of stakeholders and partners Desirable: Interested candidates could benefit from:
  • Some understanding of Hmicfrs inspection processes
  • Evidence of the ability to quality assure, write well and present confidently Behaviours We'll assess you against these behaviours during the selection process: Leadership Changing and Improving Communicating and Influencing Managing a Quality Service Delivering at Pace Benefits
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • Example 2

    This role can be located across EMEA region. What Joining the Microsoft Team Means Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. "Microsoft Consulting Services: We help ensure Microsoft customers around the world get the best outcomes from their investments in the very latest Microsoft technologies and services. We are focused on empowering customers on their digital journey, from envisioning new possibilities to delivering and supporting solutions that result in a happy customer and greater consumption of products and services." The Business Manager (Chief of Staff) will support the Consulting Leader in executing the organization mission to "Create a Consulting team focused on: "Make the Market" to drive production level consumption with Enterprise customers through Digital Transformation and Modernization". While executing the business in a compliant manner. Being a role model of expected behaviors and driving accountability, responsibility and learning through every level in the organization. The Chief of Staff will hold the Leadership team accountable to deliver on their financial commitments within the Consulting Operating Model, establish controls to optimize consumption revenue, Cost of Consumption, and MCS Billing within your organization. By being a change leader and an empathetic crafter of culture. Responsibilities Business Management Prioritize landing FY21 Organizational and Operating Model changes and drive adoption within your organization. Coordinate/Orchestrate Strategic Planning Process and Business RoB’s Employee Engagement and People Management; Support leadership as they Attract, Retain and Develop employees in a highly competitive talent market. Communications; create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance Impact Culture Be an active Change Agent, an empathetic crafter of culture for your leader and organization. Embodying Microsoft Leadership Principles (Creating clarity, generating energy, and delivering results). Evolve the Consulting Business role and perception across One Microsoft approach from planning to execution with alignment of investment and resources across all Enterprise stakeholders (EC, CSU, STU, CSE, M&O). Champion Consumption Champion Services Consumption efforts across all functions by ensuring processes and behaviors are aligned to the to reflect "Champion role. Work with your leader to deliver on Cost of Consumption metrics. Partner with the project and account team to ensure that consumption milestones are on-track and properly shared Enable consumption delivery tracking to facilitate cost of consumption measurement Champion Compliance Act as the escalation point for systemic compliance issues. You are expected to be the local expert and contact point for local regulations, and security, privacy and data protection. You are the primary point person to drive compliance actions throughout your organization. Qualifications 8+years experience in a business consulting role. Strong knowledge of accelerated selling techniques such as design thinking, experience consulting, etc. Detailed knowledge of creating value proposition to match customer needs. Cross-Boundary Collaboration Enabling Change Optimizing Resources & Budgets Setting Goals & Expectations Program Management Project Management Strategic Insight Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

    Example 3

    The Chief of Staff performs an exciting role that sits at the very core of the mechanisms that support the HMI. The post holder provides the critical interface between operational staff and their busy principal and is responsible for facilitating strategic level relationships with the 13 police forces for which the HMI has a responsibility to inspect. The role involves: Leading the inspection team and providing the principal interface between operational activities and the HMI. Maintaining a communication and relationship framework between the inspectorate and the forces in the region. Ensuring organisational and operational effectiveness in the conduct of inspection activities. Championing equality, diversity, and inclusion. Operating as a representative of the HMI. Providing specialist advice on policing to key stakeholders, including the HMI and HMCIC. Maintaining the reputation of the inspectorate, including through the quality assurance of written products which must maintain the ambitious standards set by the inspectorate across its full range of internal and external communications. Preparing material such as briefing notes, speaker notes, correspondence, presentations, and reports. Innovating, forward thinking and able to set a clear vision for the operating unit. In exchange, the role offers the rare opportunity to work closely with an influential Crown Appointee, to operate at the executive level and provides privileged and valuable strategic access to the inspected sectors. Essential: The successful candidate must:
  • Be an authentic, confident, and experienced senior leader who is passionate about fairness, equality, and inclusion.
  • Have operational knowledge of the inspected sector.
  • Be able to demonstrate extensive experience of senior level negotiating, influencing and relationship management across a range of stakeholders and partners. Desirable: Interested candidates could benefit from:
  • Some understanding of Hmicfrs inspection processes.
  • Evidence of the ability to quality assure, write well and present confidently. Behaviours We'll assess you against these behaviours during the selection process: Leadership Changing and Improving Communicating and Influencing Managing a Quality Service Delivering at Pace Benefits
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension
  • What does a Chief of Staff do? 

    A Chief of Staff’s work involves managing all financial and administrative activities in an organisation, acting as a point of contact between top management and stakeholders and providing insight into the most essential projects. They prioritise and coordinate critical issues and find essential information that is pertinent for the Chief Executive to have in order to make good business decisions.  

     

    Chief of Staff skills and qualifications 

    A successful Chief of Staff candidate will have various prerequisite skills and qualifications that typically include:

    • Strong leadership, management and interpersonal skills 
    • Excellent verbal and written communication skills
    • Ability to organise, manage and direct large teams in multiple departments
    • Strategic planning and problem-solving skills
    • Ability to work under pressure and prioritise important tasks over others 
    • Ability to analyse and compile a large amount of data and come up with conclusive results
    • Ability to motivate, coordinate and ensure proper time-management among reports

     

    Chief of Staff experience requirements

    Chiefs of Staff typically require over eight years of experience in an executive or business management role and a track record of department and team management. They must also have experience performing tasks such as planning and leading strategic activities, budget preparation, budget management, data analysis and project coordination. Experience with Google Sheets and Excel for reporting and analysis is also vital. 

     

    Chief of Staff education and training requirements 

    Chiefs of Staff must have a master’s degree in business administration, finance or similar field for consideration. Candidates with bachelor’s degrees in similar fields and a proven track record of successful team management can also be considered. However, they need to have many years of experience in the industry and a deep understanding of company operations. 

     

    Chief of Staff salary expectations 

    According to Indeed Salaries, the average salary of a Chief of Staff in the UK, is £69,148 per year. This figure varies depending on factors including experience, education, geographical location and company. 

     

    Job description samples for similar positions  

    Other job description samples are available if this is not quite what you’re looking for:

     

    Ready to Hire? Build a Job Description

    Chief of Staff job description FAQs

     

    Why do you need two Chiefs in your organisation?

    The Chief Executive Officer usually acts as the public face of an organisation and makes major decisions for a company. They often need more help than an Executive Assistant can provide. That’s why the Chief of Staff is important. They help the Chief Executive Officer by keeping their activities on schedule and substituting at meetings when the CEO is not around. 

     

    Is the Chief of Staff the same as an Executive Assistant?

    Both the roles of Chief of Staff and Executive Assistant are vital for the success of a CEO. An Executive Assistant typically works with the CEO, providing high-level support to ensure that the office runs smoothly. The Chief of Staff, on the other hand, works closely with the CEO on assignments that are highly confidential and delicate. 

     

    How can you make your Chief of Staff job description stand out?

    To make your Chief of Staff job description stand out, make sure it contains between 700 and 2000 words. It must also highlight the fact that candidates with more years of experience are more likely to qualify. The Chief of Staff’s primary responsibilities must be highlighted in bold, and should position them as key components of a successful work team. 

     

    Who does a Chief of Staff report to?

    Chiefs of Staff typically report to CEOs or Chief Executives. They act as advisors and confidants of Chief Executives, giving honest opinions about the validity of ideas and the likelihood of success. Chiefs of Staff also develop goals to help the organisation achieve its objectives.

    Job Description Examples

    No search results found