Chief Operating Officer Job Description: Top Duties and Qualifications

A Chief Operating Officer, or COO, is a senior executive who oversees a company’s daily business operations and administration. The duties of a COO include compiling the company financial reports, implementing business strategies and optimising the organisation’s operational capabilities.


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Chief Operating Officer duties and responsibilities

The COO of a company is a senior-level executive who provides management, leadership and vision to ensure the organisation meets its short-term and long-term objectives. They help create enduring policies and a company culture that strengthens operational efficiency and generates revenue. Their main duties and responsibilities can  include:

  • Overseeing the daily business and administrative operations and improving operating procedures for optimal efficiency
  • Assessing and enhancing the efficiency of internal and external operational processes
  • Leading and motivating staff to achieve sales and organisational objectives
  • Overseeing the recruitment process to attract the best candidates and reduce employee turnover
  • Mentoring and inspiring employees to key into the vision of management
  • Establishing policies that improve and promote company vision and culture
  • Evaluating company performance and recommend strategies to improve results
  • Collaborating with management and other stakeholders to raise capital and carry out other business-expanding strategies


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Chief Operating Officer Job Description Examples:


Example 1

*Our Story* Verastar was established in 1998 and is one of the UK’s leading providers supplying a wide range of essential services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: * The Lloyds Bank National Business Awards 2019 * Greater Manchester Business Awards 2019 * Lanarkshire Business Excellence Awards 2019 *Your Role* As a Verastar COO Advisor, you will be responsible for all customer queries relating to the change of ownership of their business or premises. You’ll be expected to manage the cancellation or transition of service from one customer to another or from one premise to another. *Experience Required* Previous experience in a contact centre or customer service role is essential. You will have great communication skills and strong attention to detail. Ideally, you will have work within a similar role where you have been responsible for the transition of service from one person or property to another. Utilities, broadband or telecoms experience is highly advantageous. *Why Choose us* Across The Verastar Group, we’re passionate about creating an inclusive team and celebrating our diversity. Not only because this is the right thing to do, but also because we understand the commercial advantages that come with having a range of experiences, cultures and voices within our team. We aim for our colleague mix to reflect the diverse communities in which we operate and we’re striving to achieve this every day. We all have a role to play in creating a great working environment that welcomes and celebrates difference, and which we can all feel proud to be part of. That’s why we offer a fantastic starting salary as well as providing outstanding on-site facilities, including parking, a free gym and a discounted café - complete with a bar for after-work get-togethers. Our core values embody the way we look after our customers and the way we treat each other: *United *– We are ONE team *Passionate* – We go the extra mile *Innovative* – We find a better way *Straightforward* – We keep things simple As well as being a great place to work, we offer impressive benefits too; * STAR Bonus Scheme – Up to 10% of your annual salary * 25 days holiday plus bank holidays and the option to buy more through our buy and sell holiday scheme Online discount platform STAR Rewards – Offers discounts at 100s of high street and online stores * Free on-site gym * Free Life Assurance * Employee assistance programme * Company pension scheme * Cycle to Work scheme *Where to find us* We’re based in the heart of Sale Moor Village next to Sale Water Park, only a stone’s throw away from the M60 and just a short walk from the Airport Metro Link line and Sale Town Centre. *What happens next* If you’re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career. Job Types: Full-time, Permanent Salary: per year Additional pay: * Quarterly bonus Benefits: * Additional leave * Bike to work scheme * Casual dress * Company pension * Gym membership * On-site parking * Referral programme * Store discounts * Wellness programmes Schedule: * 8 hour shift * Day shift * Monday to Friday * No weekends Work remotely: * No

Example 2

We are an exciting financial technology/regulatory technology company that has developed cutting-edge technology. We are currently looking for an outstanding COO to join the team and report to the Chief Executive Officer (CEO). This is an extremely important role for the company and will promote the growth and development of the business in an all-round way. As the chief operating officer, you will help shape and oversee the systems, processes, and people needed to support business operations. You must maintain control of various business operations, so we want you to become an experienced and efficient leader. If you also have excellent interpersonal skills, business acumen and exemplary professional ethics, we would be happy to meet you. As we expand internationally, this is a key player for the organization. For a skilled and experienced COO, this is an excellent opportunity to join this already successful and fast-growing company. The goal of this character Work with the CEO to formulate and promote the organization's vision, operating strategy and recruitment needs Translate strategy into actionable performance and growth goals, and help implement organization-wide goal setting, performance management and annual operating plans Supervise company operations and employee productivity, establish a highly inclusive culture, ensure that team members thrive and achieve organizational results Ensure effective recruitment, onboarding, professional development, performance management and retention Comply with company, international and local business requirements, enforce compliance and take action when necessary Duty Analyze internal operations and identify areas for process improvement Formulate actionable business strategies and plans to ensure that the short-term and long-term goals set jointly with the CEO are aligned Directly supervise operations, human resources and accounting, and work with the CEO for sales management to budget sufficient investment capital to achieve near-term growth targets Actively manage capital investment and expenses to ensure that the company achieves goals related to growth and profitability Monitor performance by tracking and formulate corrective actions as needed, and prepare detailed current and forecast reports Maintain and establish trust relationships with key customers, customers, partners and stakeholders Skills and qualifications More than 5 years of experience in executive leadership positions Leadership, determination and personal integrity Understand advanced business planning and regulatory issues Have a solid grasp of data analysis and performance indicators Able to diagnose problems quickly and have a foresight into potential problems Fundraising experience International business experience SaaS experience Contract length: 24 months Part-time hours: 40 per week Application deadline: 24/06/2021 Expected start date: 26/06/2021 Job Types: Full-time, Part-time, Temporary, Contract Salary: per year Additional pay: * Bonus scheme * Commission pay * Performance bonus * Quarterly bonus * Safety bonus * Yearly bonus Benefits: * Additional leave * Casual dress * Childcare * Company car * Company events * Company pension * Discounted or free food * Employee discount * Free or subsidised travel * Gym membership * Life insurance * On-site parking * Private dental insurance * Private medical insurance * Profit sharing * Referral programme * Sick pay * Store discounts * Wellness programmes * Work from home Schedule: * 8 hour shift * Day shift * Monday to Friday COVID-19 considerations: Wear a mask, disinfect, and vaccinate Work remotely: * Temporarily due to COVID-19

Example 3

About Characters: Direct assistance in developing and executing business strategies for the market, and validation of key pricing assumptions for transactions with IV. Manage business performance according to the plan, providing regular updates to stakeholders, senior management team and employees. Lead, direct, direct and evaluate the work and performance of subordinates. Ensure products and services meet customer contractual and business requirements as well as our financial objectives. Inindependently measure complex performance strategies, scores, portfolios, operations, behaviors, financial transactions, and long-term asset valuations Support MOF in maintaining/securing the capital and performance of the securitization aggregator group. Develop policies for the customer experience and embed a culture to ensure the best level of delivery [DP1] Requirements: You work in a senior operations role at a fast-growing company You have the ability to lead confidently through experience, while being empathetic as a person who truly cares about others You have successfully integrated and extended the business workflow You have experience managing and delivering large projects. A unique opportunity to join a thriving international company as COO. You will act as a right hand, anticipating needs, being proactive, cautious, and working with the highest levels of the organization. The successful candidate has previously worked at this level with a large company, is fluent in English and can use your language skills in this position. This is a great opportunity to join a successful, reputable, thriving, well known company. We strive to foster a working environment that supports every individual to attain their best potential with a wide range of employee benefits and ongoing opportunity to develop individual capability . Please click on apply and complete the online application form. If you have any questions, please let me know and we will send a specialist to contact you online via WhatsApp Grayscale Investments is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups. The opportunity to take your career to the next level is yours for the taking. Make the journey.Leave a legacy Part-time hours: 30 per week Application deadline: 02/07/2021 Expected start date: 05/07/2021 Job Types: Full-time, Part-time, Temporary, Permanent Salary: per year Additional pay: * Commission pay * Performance bonus * Quarterly bonus * Safety bonus * Yearly bonus Benefits: * Company car * Discounted or free food * Employee discount * Flexible schedule * Free or subsidised travel * Gym membership * Life insurance * On-site parking * Private dental insurance * Private medical insurance * Profit sharing * Referral programme * Work from home Schedule: * 8 hour shift * Day shift * Monday to Friday COVID-19 considerations: Masks are provided free of charge and disinfected regularly Work remotely: * Temporarily due to COVID-19

Example 4

Age UK Cheshire was formed in 1983 and we are a local social enterprise and charity that is dedicated to later life. We co-produce excellent services, make opportunities, connect people meaningfully and influence positive change. Because of our work, people love later life in Cheshire. We value putting people at the heart of everything we do, being enterprising, challenging ourselves and others to be better and innovating to deliver what older people want and need *Primary Purpose: * The Chief Operating Officer is a crucial member of the Senior Leadership Team and has overall strategic responsibility for Age UK Cheshire services and activities - income-generating, contractual, statutory and charitable. The Chief Operating Officer has a key role to play in supporting the governance of our organisation, providing professional advice to our Board of Trustees and reporting on progress against our strategic ambitions and their enablers. The role is responsible for translating our strategy into operational plans, ensuring that we deliver on our targets, leading on new funding applications, and keeping a fantastic team of staff and volunteers supported and motivated. The role is varied and stimulating and is supported by a team of Service Managers and Co-ordinators *Main Duties* 1. Translate the strategic priorities into operational plans and manage risks appropriately. 2. Develop creative and innovative services and activities that meet the needs and wants of older people, co-producing with internal and external stakeholders. 3. Lead and manage writing funding applications with the support of operational colleagues and the Senior Leadership Team. 4. Produce and disseminate regular, data-driven, Operational and quarterly reports to the Trustee Board. 5. Manage delegated expenditure effectively in-line with organisational processes and procedures. 6. Manage Age UK Cheshire's established income-generating, trading social enterprise services. All relevant on the job training and support will be provided. *Essential Criteria* If you have the essential criteria listed below we are really interested to hear from you. · Experience of positioning an organisation for future success by identifying new opportunities and by development or improvement of products or services. · Ability to develop new insights into situations; question conventional approaches; encourage new ideas and innovations; design and implement new · Ability to design projects that attract grant funding from a variety of funders; win tenders; attract investment; deliver a surplus. · Ability to formulate objectives and priorities and implement operational plans consistent with the strategic direction of an organisation. An enhanced DBS check will be required for this role. A full job description and application form is available via our website or by clicking on the 'Apply Now' button. Please be aware that you will be required to complete an application form to progress with this vacancy. *Closing Date for Applications: * Tuesday 20th July 2021. *Interview Date: *1st stage interviews will be held on 30th July 2021 Application deadline: 20/07/2021 Job Types: Full-time, Permanent Salary: £41,847.00 per year Benefits: * Company pension * Free or subsidised travel * Sick pay * Wellness programmes * Work from home Schedule: * Monday to Friday COVID-19 considerations: 1st Stage interviews will be conducted over Zoom and remote working is in place. Where face to face is required, robust risk assessments are in place and PPE is provided. Work remotely: * Yes

What does a Chief Operating Officer do?

The primary function of a Chief Operating Officer is to manage the ongoing operations and processes of a business. COOs control various business operations and implement the company’s strategic initiatives. They oversee the creation of budgets and financial reports, create strategic goals and direct employees toward achieving the company’s vision and mission. The Chief Operating Officer handles most of the internal affairs of the company and usually has extensive experience with designing operating strategies and building teams to achieve these goals. They also create reports to inform the Chief Executive Officer and other stakeholders of the company’s performance.


Chief Operating Officer skills and qualifications

A successful Chief Operating Officer candidate will have various prerequisite skills and qualifications, these typically include:

  • Bachelor’s degree in Business Administration or industry-relevant equivalent
  • Proven experience in a senior executive role
  • In-depth understanding of the industry and the workings of different departments of a company, including finance, sales and human resources
  • Excellent leadership and organisational skills
  • Knowledge of accounting, financial analysis and data analysis
  • Outstanding written and oral communication skills
  • Strategic planning and business development
  • Experience in budgeting and sales


Chief Operating Officer experience requirements

Chief Operating Officers typically have a minimum of 15 years’ work experience in their chosen field. The role requires extensive experience across diverse departments in the field in which the COO’s employer operates. In many organisations the COO must have at least five years of proven work experience in a senior management position. This experience shows that the COO has valuable insight into the policies, practices and cultures of the industry and places them in a strong position to help move their company forward towards its goals.


Chief Operating Officer education and training requirements

The minimum academic requirement for Chief Operating Officers is a Bachelor’s Degree in Business Administration or other relevant disciplines. Candidates who completed an advanced apprenticeship relevant to an industry can also work their way up to the position of a Chief Operating Officer, although they may require professional certifications. Some employers may require candidates to have a Master of Business Administration (MBA). In specialised industries, such as engineering and medicine, the COO is usually a professional Engineer or Physician who rose through the corporate ladder. Some organisations require their Chief Operating Officers to have professional certifications, such as Project Management Professional (PMP) or Associate Chartered Accountant (ACA).


Chief Operating Officer salary expectations

According to Indeed Salaries, the average salary for Chief Operating Officer candidates is £80,838 per year. The actual pay may depend on the employer, the job duties and responsibilities, location, qualifications, experience and industry.


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Chief Operating Officer job description FAQs


Which qualities should a good Chief Operating Officer have?

A successful Chief Operating Officer must be adept at providing leadership and vision to the company. Effective COOs are master strategists, visionaries and create an environment that promotes innovation. They also excel in financial management and have executive-level communication and interpersonal skills to persuade and influence stakeholders. Successful Chief Operating Officers know how to delegate, make decisions and are results-driven.


Who does a Chief Operating Officer report to?

The Chief Operating Officer reports to the Chief Executive Officer (CEO) of a company or the equivalent.


Do Chief Operating Officers have different responsibilities in different industries?

The specific responsibilities of a COO depend on the needs of the employer. However, the primary responsibility is to oversee the implementation of a company’s short- and long-term plans to achieve organisational goals and objectives.

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