Clerk Job Description: Top Duties and Qualifications

A Clerk, or Administrative Clerk is responsible for a variety of administrative and clerical duties in a company. Their primary duties include updating company records, scheduling meetings and preparing documents. 


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Clerk duties and responsibilities

The specific duties and responsibilities assigned to Clerks can vary depending on the company where they work. Their duties and responsibilities usually include:

  • Attending meetings, taking minutes and preparing agendas to be discussed in future meetings
  • Maintaining and troubleshooting problems with office equipment such as computers, printers and fax machines
  • Operating office equipment such as scanners, printers, voicemail systems and computers to perform general tasks in the office 
  • Directing customer inquiries to coworkers and responding to issues, complaints and concerns raised by clients over the phone or email 
  • Taking messages for absent employees and directing phone calls to the appropriate offices 
  • Keeping track of office inventory and replenishing supplies when necessary 
  • Computing, recording and proofreading data in documents such as records and reports 
  • Working closely with other employees in the office and management or supervisors


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Clerk Job Description Examples:


Example 1

Leads 2 Trade are the Market leaders in supplying sales leads to home improvement companies. With a strong platform for national growth, and a reputation for creating outstanding quality, we can offer individuals an intellectually stimulating work environment that puts sales lead generation at the heart of our business. If you are an enthusiastic team player looking for a new challenging role then this could be for you. Situated in Stockport this growing company is looking for a Sales Ledger Clerk to come and join their well established business on a permanent basis. What you would be doing: Sales Ledger Creating weekly sales invoices and credits when requested Posting and allocating BACS, , Credit Card, Cash payments to sales ledger. Setting up new accounts, doing Credit checks. Taking credit card payments. Credit Control, over the telephone and via email Chase any unpaid invoices in a timely and efficient manner Working with sales regarding credit limits and liaising with customers if they go over their agreed credit limit. Dealing with customers queries – phone/email Emailing copy invoices, credits and statements. General admin Payroll exp an advantage Available to cover holidays What we are looking for: Experience of working in a Finance team is preferable Solid MS Office experience – Word, Excel Experience in using Sage line 50 Highly numerate Excellent communications skills both written English and on the phone Thorough, detailed and methodical In return we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent benefits package that includes: 20 days holiday Raising to 26 after 3 year pro rata On site free parking Pension Death in service cover Job Types: Permanent Up to 25 hours per week with a view to moving up to 37.5 hours per week £21,000.00 per year pro rata For more information on the above job vacancy, please contact us today on 0[phone number] and ask to speak to our Office Manager Stacey Moore or alternatively send your CV to:

Example 2

Hilton Coachworks is the largest Manufacturer (Mercedes Benz, Bentley, Audi/ VW, Landrover/ Jaguar) Approved Repairer in the UK. We are looking for a Purchase Ledger Clerk to join of Accounts team based at our Bishops Stortford office. Roles will include; Reconciliation of statements Checking and processing invoices Inputting data into the system Assisting with month-end reporting Own and drive improvements of the whole Purchase ledger including the new document scanning system. This is a great opportunity for someone looking to begin a career in finance. Requires strong mathematical and computer skills. Monday to Friday/ Hours 08:30-17:30 Job Types: Full-time, Permanent Salary: per year Benefits: * Employee discount * Gym membership Schedule: * Monday to Friday Experience: * purchase ledger: 1 year (preferred) * Accounts Payable: 1 year (preferred) Work remotely: * No

What does a Clerk do? 

Clerks perform many tasks that are basic to office work. They make up bills and payrolls, file papers and reports, sort emails, scan documents and enter data on the computer. Clerks work in hospitals, insurance companies and government agencies. They also work for manufacturers, department stores and other businesses. In some companies, a Clerk takes dictation at conferences and transcribes notes. They also monitor office supplies and restock them when necessary. 


Clerk skills and qualifications 

A successful Clerk candidate will have various prerequisite skills and qualifications to perform their duties effectively, these can include:

  • Ability to prioritise and organise tasks effectively 
  • Proficiency in various computer software such as spreadsheets, Microsoft Word, Excel and Outlook 
  • Ability to work well with different kinds of people
  • Ability to adapt to new environments, systems and methods of work 
  • Willingness to learn new skills and ability to lead teams
  • Good team player and ability to work under pressure
  • Problem-solving skills and open-mindedness
  • Excellent verbal and written communication skills


Clerk experience requirements 

There are no minimum experience requirements for Clerks. However, employers usually prefer candidates who have previous clerical work experience. Some employers prefer candidates who have customer service or sales experience or experience working in the specific industry that the position will be in, such as retail, medicine or law. 


Clerk education and training requirements 

Most employers, today expect candidates to have GCSEs in maths and English. They also expect candidates to have a General National Vocational Qualification (GNVQ) or vocational A-level in business administration, a National Vocational Qualifications (NVQ) or Scottish Vocational Qualifications (SVQ). Some employers require candidates to complete a course offered by the London Chamber of Commerce and Industry, Pitman or OC (RSA). 


Clerk salary expectations

According to Indeed Salaries, the average salary for a Clerk in the UK is £16,777 per year. This figure can vary depending on factors, including the specific hiring requirements of the company, the geographical location and the candidate’s level of experience. 


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Clerk job description FAQs


What's the difference between a Clerk and Receptionist?

A Receptionist’s primary duties include greeting people who walk into the office and answering phone calls. Some employers ask their Receptionists to carry out additional duties that involve software and computers. A Clerk, however, deals with organisational, administrative and clerical tasks that include answering the phone, filing documents, typing documents and making appointments. 


How can you make your Clerk job description stand out?

Make sure applicants feel a sense of urgency and are compelled to apply, when they read the job description. Mentioning a specific start date can help with this, as can contact information for an individual person in charge of the hiring decision rather than a generic e-mail address. You can also highlight perks, benefits and workplace bonuses, such as on-site gym, flexible schedules, free food and remote work opportunities. 


Do Clerks have different responsibilities in different industries?

The specific duties and responsibilities of Clerks vary depending on the company’s or organisation’s needs. For instance, a Clerk working at a university may answer admission inquiries and process student applications, while a Clerk working for a hospital may maintain the filing system of patient records and process payment information. 


Who does a Clerk report to?

Clerks often report to their supervisors depending on the industry and organisation. For instance, Bank Clerks often report to the Branch Manager, whilst Town Clerks report to the governing board. In small offices, Clerks may report to Secretaries. 

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