What does a Client Services Manager do?
A Client Service Manager helps ensure clients get high-quality service while the company’s sales goals are supported. They work directly with customers or clients and they also supervise a team of Client Service Representatives. They work to create and implement client service strategies that will improve sales while maintaining client satisfaction. Client Services Managers may work in a range of industries, including insurance, healthcare and beyond.
Client Services Manager skills and qualifications
A Client Services Manager needs excellent communication and interpersonal skills along with practical reporting skills and proficiency in customer management software. A successful Client Services Manager will have various prerequisite skills and qualifications that typically include:
- Proven ability to identify and reach sales and profitability targets
- Ability to act on customer feedback and provide meaningful solutions
- Ability to lead and develop a successful sales team
- Working knowledge of relevant software, including spreadsheets and Salesforce
- Ability to compile and present reports to management
- Ability to identify and act upon new areas for growth and increase sales
- Confidence and ability to deal with high-end clients and important stakeholders
Client Services Manager experience requirements
Many employers prefer applicants who have prior experience. This may include working as a Client Services Associate or a Customer Service Representative so they understand the duties and responsibilities of the job. Some companies may also require candidates to have at least one year’s worth of experience in a managerial role.
Client Services Manager education and training requirements
The minimum education requirement for a Client Services Manager are usually General Certificates of Secondary Education (GCSEs) and higher education diplomas from colleges, though preference may be given to applicants who have a bachelor’s or master’s degree in accounting or business management. Many employers also require candidates to complete on-the-job training and obtain industry-recognised certifications such as the Institute of Customer Service (ICS) certification, the Institute of Leadership and Management (ILM) certificates in team leading and diplomas in management, National Vocational Qualifications (NVQs) and Scottish Vocational Qualifications (SVQs).
Client Services Manager salary expectations
According to Indeed Salaries, the average salary of a Client Services Manager in the UK, is £31,075 per year. This figure varies depending on several factors, including the company, geographical location and experience.
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