Computer Technician Job Description: Top Duties and Qualifications

A Computer Technician, or an IT Support Technician helps solve computer problems within a company. Their duties include diagnosing computer problems in time, repairing both software and hardware and providing excellent customer service.


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Computer Technician duties and responsibilities

Computer Technicians usually handle multiple tasks simultaneously. They are comfortable working on many long-term projects while attending to minor daily problems. Some of their primary duties include:

  • Maintaining and updating computer software and hardware
  • Servicing office equipment like printers and IT networks
  • Ensuring that internet security software runs without interruptions
  • Recording and analysing IT problems within a department
  • Installing new IT equipment and software
  • Training new staff to use IT equipment and software within the company
  • Testing and implementing new software programs for the company


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Computer Technician Job Description Examples:


Example 1

*We are looking for a Mobile Phone and Computer repair technician who will help us to assess and repair used devices for resale, helping to increase the use of refurbished and reducing e-waste.* You will be working under our Senior Repair technician, Vlad. *You must: * * Have knowledge of repairing Laptops and MacBooks. Good knowledge of Apple devices is required. * Have previous experience and knowledge of mobile phones and tablet repairs. * An understanding of Apple, Samsung and Windows operating systems. * Minimum 2 years of previous experience in repairs *Roles and * Testing used mobile phones, laptops and desktops PCs * Repairs * Installing and un-installing operating systems (Windows and iOS) * Computer literate * Preparing product for sale We are initially looking to hire someone for 4 days a week but this will *become a full-time role* in the near future. As we are a new business there is significant scope to grow within the business so someone with ambition will be well suited! *About Klyk* We are rethinking the way technology works for business. We curate the latest technology, connectivity & business tools with flexible leasing options to keep your costs down and your eco-footprint small. Job Type: Permanent Salary: £11.00-£13.00 per hour Benefits: * Flexible schedule Schedule: * 8 hour shift * Monday to Friday Experience: * Repair: 1 year (required) Work remotely: * No

Example 2

Job description Computer Technician *Vacancy for Computer Technician* We are a fast growing IT Support company and Microsoft Partner based in Swindon providing on-site technical support to SME’s & schools in Wiltshire, Gloucestershire, Oxfordshire & Berkshire. We are currently looking for an enthusiastic and highly motivated ICT support technician to join our team. Candidates should have excellent communication skills, be well organised, be polite & presentable, and have a strong desire to learn and become a valued member of our team. Also have the ability to work well on your own or in a team, be punctual, and able to meet deadlines. Additionally, you will need: · To hold a full UK driving license and have access to a vehicle for daily business use. · Have a valid visa to live and work in the UK · Have no criminal record Responsibilities include: - · Provide support and network management to our clients, both remotely and onsite · Find solutions to problems and have a hands-on approach to support activities · Routine Microsoft system admin tasks, group policy, user creation & general system management · Third party liaison on behalf of the client You should have an adaptable approach and the capacity to multi-task and work on various projects/tasks simultaneously. The successful candidate must have a good working knowledge and experience of the following: · Windows Client Operating Systems (Windows 7, 10) · Windows Server version (2012 & 2016, 2019). [website] Active Directory, Group Policy · Microsoft Office applications (Word, Excel, PowerPoint and Outlook) · Microsoft 365 Administration · Networking installations, management & troubleshooting - switches, routers, wireless access points and controlled wireless networks · Experience of network cabling, patching, small scale installation & troubleshooting · Good PC/Laptop hardware knowledge, previous experience with repairs · Supporting mobile devices and relevant OS (Android & Apple) · Security Solutions - Antivirus, Malware, Ransomware · Excellent verbal and written communication skills, especially telephone manner · Experience supporting schools · Use of helpdesk ticketing systems for logging of incidents and workflow The following IT Experience would be desirable but not essential as training will be given · Microsoft Azure Services · Classroom equipment: Interactive panels, whiteboards, projectors & audio equipment · Virtualisation Solutions (VMWare & Hyper V) · Backup Solutions · Device Imaging and deployment It would be helpful if applicants have Microsoft qualifications although this is not essential. Training materials and time will be given to achieve appropriate qualifications over time. Additional info: Fuel expenses paid at 45p per mile All equipment needed for the role provided, laptop, tools etc. 37.5 Hours per week, Monday – Friday Job Types: Full-time, Permanent Salary: From £22,00 - £25,000 per year (Depending on Experience and qualifications and role offered) Job Types: Full-time, Permanent COVID-19 considerations: We have partitioned the office and provided all PPE required by means of face masks, antibac gel, electronic temperature at door, anti bac wipes etc. Application deadline: 31/05/2021 _Related keywords: it support, engineer, it support engineer, bae systems_ Job Type: Permanent Salary: £22,00.00-£35,000.00 per year Job Type: Permanent Salary: £22,000.00-£35,000.00 per year Additional pay: * Performance bonus Benefits: * Company events * Company pension * Employee discount * On-site parking Schedule: * Monday to Friday Experience: * Computer Support: 2 years (required) * Driving Licence (required) Work remotely: * No

Example 3

_Computer Technician / Engineer With Electronic Repair Experience _ Morley Computer Sales and Repairs is currently looking to expand the business by hiring an extra Computer Technician to work alongside the owner. The right candidate will be taking over most of the owner functions within the company and look for ways to expand it further leading to a career progression which leads to managing other people. Things we are looking for in an individual: A passion and curiosity about technology and problem solving An engaging communication style, energetic and proactive with an excellent customer focus Positive, can-do attitude and friendly persona Experience of working in a fast-paced environment and working under your own initiative Job Specification: You will be in charge of the shop & its customers, with this said, its important you are a confident, knowledgeable & friendly person with a can-do attitude that can keep up with your own word. Daily Tasks Include: *Welcome and help customers whether they need tech support, advice or to purchase an accessory from us. *Ensure that the repairs work space remains in excellent working order, neat, clean and with all the right tools you need. *Repairs is what we do and essentially, we see Quality in the repair as fundamental to that. *You will be making delivery’s and pick-up of machines that need repairing directly from the customers. *We will provide all the tools you need for the job *Fault Finding / Upgrades & Diagnostic of circuit boards either from a Console or Phone as well as tablets and Computers/Laptops. *Promoting the business on social media and finding ways to reach the customers in the local area *Stock & Inventory Count/Order Placement Required: *A full UK driving licence *Over 3 years experience in fault finding and working with electronic components *Basic Social Media knowledge Package Description: *Company Phone + Laptop + Car *Guaranteed higher than average base salary *Highly rewarding monthly efficiency bonus *Flexible working hours (8H per day/5 days a week) *Casual dress Job Type: Full-time Salary: per year Additional pay: * Bonus scheme Benefits: * Casual dress * Company car * Flexible schedule * On-site parking * Profit sharing Schedule: * 8 hour shift Application question(s): * Do you have any experience in repairing Electronic faults ? Diagnose & repair phones or tablets or computers ? Language: * English (required)

What does a Computer Technician do?

A Computer Technician diagnoses and repairs IT problems in an organisation. They also train staff to use the IT facilities properly and set up a ticketing system to ensure that critical issues get addressed as soon as possible. A Computer Technician monitors the overall health of a company’s IT programme, updating and repairing the infrastructure when necessary.


Computer Technician skills and qualifications

Computer Technicians are pragmatic problem-solvers and have innovative ideas. Bonus skills include scripting and coding in low-level programming languages. A successful Computer Technician candidate will have various prerequisite skills and qualifications that typically include:

  • Excellent customer service skills
  • Thorough attention to detail
  • Ability to solve problems creatively
  • Skills in multi-tasking and effective prioritisation of IT projects
  • Flexibility
  • Ability to work under pressure and within time constraints
  • Strong analytical and diagnostic skills
  • Ability to work in a team


Computer Technician experience requirements

Most employers expect some experience in the IT field from the applicants. Many people start as a Trainee Technician within a company and move up to a higher position. If a potential candidate doesn’t have previous experience, check to see if they have some general IT skills such as knowledge of major operating systems like Windows and Macs. It also helps if the candidates have a general familiarity with internal communication and collaboration tools. Some employers also prefer experience in system administration and setting up group policies.


Computer Technician education and training requirements

Employers usually hire candidates who have completed a college course in computing or IT support, such as a Level 2 Certificate in ICT Systems Support or a Level 3 Diploma in ICT Professional Competence. These certifications require the applicant to possess four or five GCSEs at grades 9 to 4.

Some companies prefer candidates who have also completed an intermediate apprenticeship in IT support or an advanced apprenticeship in infrastructure technology. These apprenticeships require applicants to have five GCSEs at grades 9 to 4, including English and maths.


Computer Technician salary expectations

According to Indeed Salaries, the average salary for a Computer Technician is £17,933 per year in the UK. Salary is dependent on experience, location and company.


Job description samples for similar positions

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Computer Technician job description FAQs


What is the difference between a Computer Technician and a Network Administrator?

Both positions have overlapping skill sets and responsibilities. However, a Network Administrator usually has more accountability and oversight than a Computer Technician. A Computer Technician repairs and updates software, hardware and individual computers, while a Network Administrator manages and troubleshoots a company’s entire computer network. As a result, a Network Administrator requires additional education and experience.


Who does a Computer Technician report to?

A Computer Technician reports to different Line Managers depending on the size of the company. Normally, a large company has an IT department with a Senior Computer Technician or a department head. In such scenarios, a Computer Technician is one of the members of a team and reports to the supervisors with project updates during meetings. However, a smaller company may only employ one Computer Technician who serves as the department head and only reports to the General Manager or CEO of the company.


How can you make your Computer Technician job description stand out?

Try to focus on the competitive benefits such as salary, pension scheme, holidays, flexible working hours and anything that sets your company apart from others. You can highlight the potential career path and progression for applicants who want to move beyond the position of a Computer Technician. Mention any training or experience given within the job that could lead to a potential promotion to a Network Engineer, Database Administrator or Systems Analyst, as this makes your description more effective.


What are the day-to-day duties of a Computer Technician?

A Computer Technician deals with a mixture of long-term projects and daily problems. Some of these issues include servicing machines that are broken or resolving with login issues. Long-term projects can consist of things like updating every computer with new software or training the staff to use new software efficiently. An ideal candidate should be able to handle and prioritise both types of tasks on a daily basis.

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