What does a Concierge do?
A Concierge’s daily duties will depend on the setting in which they work. Those who work in Residential apartment buildings take delivery of packages, keep a log of visitors and may allow tradespeople access to the building for repairs and maintenance. Office Concierges greet visitors, provide reception services, make reservations and bookings for staff members. Hotel Concierges make entertainment and restaurant bookings for guests and offer their expertise with recommendations for visiting the local area and attractions.
Concierge skills and qualifications
Concierges have a variety of responsibilities throughout the buildings in which they work which require a broad knowledge base. A successful Concierge candidate will have various prerequisite skills and qualifications that typically include:
- Excellent communication skills and an ability to maintain a positive attitude and professional tone at all times
- Organisational skills and a methodical approach to dealing with the varied needs of the guests
- Networking skills and knowledge of local business and venues
- Problem-solving and critical thinking skills
- Time management skills and ability to meet deadlines
- Decision-making skills and ability to make good judgment to answer questions
- Ability to maintain confidentiality and handle situations with sensitivity and tact
Concierge experience requirements
There are no specific experience requirements for Concierges, but previous jobs working with the public help. Applicants who have worked as Door Staff or as a Receptionist will have a number of transferable skills. Concierges need to respond appropriately even when they are put on the spot, so a role that required quick thinking and decision making will be an advantage. Also, candidates that have worked in hospitality will have experience of multitasking, maintaining a professional attitude and delivering excellent customer service.
Concierge education and training
Concierges do not need any specific education or training for the role, but employers typically expect some GCSE passes or equivalent, particularly in English and maths. Candidates that speak more than one language have an advantage, as do those who have completed training in health and safety or customer service. The role is ideal for applicants with National Vocational Qualifications (NVQs) in subjects such as administration, hospitality, hotel management or similar.
Concierge salary expectations
According to Indeed Salaries, the average salary for a Concierge in the UK is £21,225 per year. This depends on the setting in which they are working, the level of seniority required and the area of the country in which the role is based.
Job description samples for similar positions
If you are writing a job description, but a Concierge isn’t quite what you are looking for, then these similar job description samples may give you some ideas: