Concierge Job Description: Top Duties and Qualifications

A Concierge, or Door Attendant is responsible for providing personal services for visitors, residents or workers in the building where they are employed. Their duties include greeting visitors and conducting any security or identity checks, ensuring that visitors are directed to the appropriate individual or department and assisting with practical arrangements such as travel and accommodation.

 

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Concierge duties and responsibilities

Concierges provide a number of services that guests, residents and workers rely on. Whatever setting they work in, their duties typically include:

  • Offering a warm and professional welcome to visitors and entering their details into the visitor log
  • Overseeing the safe-keeping of the building’s keys to allow access for maintenance and repairs when necessary
  • Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings
  • Overseeing deliveries and signing for packages when required
  • Building a network of local contacts to ensure high-quality recommendations
  • Acting as a first point of contact for queries and complaints
  • Dealing with lost property and locating missing items
  • Liaising with housekeeping, cleaning and groundskeeping staff to ensure that safety and cleanliness standards are maintained

 

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Concierge Job Description Examples:

 

Example 1

Are you looking for a varied role? Do you have minor maintenance and cleaning experience? Encore Estate Management may have the perfect opportunity for you! We are currently looking for a new day Concierge who will be based onsite at a prestigious estate in Portsmouth. The role has a mixture of duties so no two days will be the same, you will be in charge of: * Assist residents and lessees, either via telephone or in person at the Front Desk regarding maintenance issues, complaints, emergencies and additional support requests. * Provide a visible presence of on-site management at times of peak resident movement [website] mornings and evenings). * Assist with the parcel handling service where offered - managing parcel deliveries on behalf of residents, advising them of deliveries via message cards and handing over goods to the residents. * Assist with the Estate / resident key handling services and apartment access permission/disclaimer forms including logging, receiving and handing out keys to authorised persons. * Handle problems / complaints from residents effectively and efficiently or referring them to the Estate Manager or Managing Agent as appropriate. * Assist with the move-ins and move-outs of residents to ensure that no damage or blockages occur in the communal areas. * Ensure that the Estate is safe by routinely patrolling. * Undertake minor maintenance duties. In return for your hard work you will be part of a growing business that invests in every member of staff, you will receive on-the-job training and a competitive salary whilst working onsite at a large prestigious residential site. The hours of this role are 7 am - 7 pm, 4 on 4 off shift pattern - with overtime available. If this role sounds like something you're interested in then click apply and we will be in touch. Job Types: Full-time, Permanent Salary: per year Additional pay: * Bonus scheme Benefits: * Bike to work scheme * Company events * Referral programme Schedule: * Day shift * Overtime Work remotely: * No

Example 2

Core * Lead and motivate a team to operate in accordance with department protocols and adopting the ethos of the firm * Understand productivity statistics and produce various regular team performance reports * Provide guidance and support to the team on a daily basis, with a solutions based approach * Conduct regular 1 to 1’s, appraisals, team meetings, and on the job training * Support the team in such tasks as successfully drafting sale contracts and re-mortgage documentation, drafting of bills and completion statements, ordering of searches and title checks, and liaising with lenders on sale and purchase matters such as requesting redemption statements. * Carry out tasks alongside the team in all areas wherever required. * Ensure all activity within the team is completed in accordance with strict deadlines and in line with set KPIs and SLAs * Ensure the team provide the highest level of customer service to customers and stakeholders at all times * Liaise with third parties to find solutions and provide resolutions * Utilise the in-house bespoke case management system in accordance with firm protocols. Qualifications & Experience: * Experience in the conveyancing sector is essential * Experience in a customer service focused role * Team leadership experience would be advantageous * Excellent time management and organisational skills, with a proven track record in meeting deadlines * A proven track record in providing mentoring and management to a team * Ability to work using own initiative * Thrives in fast-paced environments and demonstrates a bias for action with an ability to multi-task and pivot while working on varying deadlines & scopes * Expert communicator and collaborator, with exceptional client care skills * An incredible eye for detail with an ability to think outside the box * Minimum of three GCSE’s grade C or above to include English and Maths * Competent use of MS Office required * Prior experience of Proclaim Case Management Software and conveyancing portals would be advantageous Job Types: Full-time, Permanent Additional pay: * Bonus scheme Benefits: * Additional leave * Company events * Company pension * Discounted or free food * On-site parking * Private medical insurance * Sick pay Schedule: * 8 hour shift * Monday to Friday COVID-19 considerations: Remote interview process Personal protective equipment provided or required Plastic shield at workstations Temperature screenings Social distancing guidelines in place Virtual meetings Sanitisation, disinfection or cleaning procedures in place Education: * GCSE or equivalent (preferred) Work remotely: * No

Example 3

30 James Street, formerly known as Albion House*,* was designed by Richard Norman Shaw and J. Francis Doyle. The iconic building was constructed between 1896 to 1898, and is located on the corner of James Street and The Strand, opposite the famous Pier Head formerly the white star line headquarters it is now a luxury hotel and spa offering the best in service in accommodation and weddings. As a concierge you are the face of the hotel, you set the tone for the guests stay, you must demonstrate a high level of professionalism alongside warmth and the friendly Liverpudlian approach we are known for whilst ensuring all our guests have a memorable experience. This is an amazing opportunity for an experienced concierge, passionate about people, high standards and a unique way of service you will have previous experience, ideally in a luxury hotel environment. *Responsible for: * * Act on customer requests and anticipate their needs * Deal with all enquiries professionally and confidentially * Managing and exceeding guest expectations at every opportunity * Hotel, spa and restaurant reservations -Maximising sales opportunities * Maintaining high standards of service * Providing guests with luggage and concierge services * General administration duties including emails, filing, answering the telephone and assisting with general enquires. *What we are looking for: * We want someone to ‘wow’ our guests at every level. The ideal candidate will have a good background * Your standards should exceed guest expectation each and every time * Excellent people skills which allow you to naturally form meaningful relationships * Ability to provide a professional & friendly service to all our guests * A confident communicator with a warm approach * A good knowledge and understanding of the hotel and the city * Ability to work fast and efficiently without compromising on standards * Able to deliver great customer service and interaction with every hotel guest you meet through the day. 40 hours working 5 days over 7. Weekend work is included. Reference ID: CON001 Job Types: Full-time, Permanent Salary: Up to £8.91 per hour Benefits: * Employee discount Schedule: * 8 hour shift COVID-19 considerations: We follow all Government guidelines relating to COVID-19. Experience: * Customer Service: 1 year (preferred) Work remotely: * No

What does a Concierge do?

A Concierge’s daily duties will depend on the setting in which they work. Those who work in Residential apartment buildings take delivery of packages, keep a log of visitors and may allow tradespeople access to the building for repairs and maintenance. Office Concierges greet visitors, provide reception services, make reservations and bookings for staff members. Hotel Concierges make entertainment and restaurant bookings for guests and offer their expertise with recommendations for visiting the local area and attractions.

 

Concierge skills and qualifications

Concierges have a variety of responsibilities throughout the buildings in which they work which require a broad knowledge base. A successful Concierge candidate will have various prerequisite skills and qualifications that typically include:

  • Excellent communication skills and an ability to maintain a positive attitude and professional tone at all times
  • Organisational skills and a methodical approach to dealing with the varied needs of the guests
  • Networking skills and knowledge of local business and venues
  • Problem-solving and critical thinking skills
  • Time management skills and ability to meet deadlines
  • Decision-making skills and ability to make good judgment to answer questions
  • Ability to maintain confidentiality and handle situations with sensitivity and tact

 

Concierge experience requirements

There are no specific experience requirements for Concierges, but previous jobs working with the public help.  Applicants who have worked as Door Staff or as a Receptionist will have a number of transferable skills. Concierges need to respond appropriately even when they are put on the spot, so a role that required quick thinking and decision making will be an advantage. Also, candidates that have worked in hospitality will have experience of multitasking, maintaining a professional attitude and delivering excellent customer service. 

 

Concierge education and training

Concierges do not need any specific education or training for the role, but employers typically expect some GCSE passes or equivalent, particularly in English and maths. Candidates that speak more than one language have an advantage, as do those who have completed training in health and safety or customer service. The role is ideal for applicants with National Vocational Qualifications (NVQs) in subjects such as administration, hospitality, hotel management or similar.

 

Concierge salary expectations

According to Indeed Salaries, the average salary for a Concierge in the UK is £21,225 per year. This depends on the setting in which they are working, the level of seniority required and the area of the country in which the role is based.

 

Job description samples for similar positions

If you are writing a job description, but a Concierge isn’t quite what you are looking for, then these similar job description samples may give you some ideas:

 

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Concierge job description FAQs

 

What are the different types of Concierges?

There are many different types of Concierges. These include Ski Concierges, who arrange ski passes, schedule lessons and offer advice on the best runs and local conditions and Personal Concierges, who work directly with a client to provide personal services similar to a Personal Assistant.

 

Who does a Concierge report to?

The reporting structure for Concierges depends on the setting in which they work. Hotel Concierges report to the Hotel Manager or Head of Guest Services. Apartment Residential Building Concierges report to the building management team or a member of the management company. Resort Concierges typically report to the Front Office Manager, but in larger facilities there may be a Concierge Team Leader or Concierge Manager.

 

What should you look for in a Concierge CV?

Look for Concierge candidates that can meet the clients’ expectations by demonstrating a flexible and a can-do attitude. These people will be an asset to your team. Also look for applicants who can show evidence of initiative and creative problem solving, as the ever-changing nature of the job demands these skills.

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