Credit Controller Job Description: Top Duties and Qualifications

A Credit Controller, or Debt Collector Agent ensures that companies receive the money from businesses and customers who owe them. Their duties include handling credit assessments, negotiating payment plans and maintaining accurate financial records.


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Credit Controller duties and responsibilities

A Credit Controller’s tasks involve both looking at the big picture of a company’s available credit and potential while focusing on specific debts and their recovery process. A Credit main tasks include:

  • Checking customer’s credit and approving or denying it, based on industry standards
  • Negotiating payment plans and setting up terms and conditions
  • Setting up repayments and working with Debt Counsellors
  • Ensuring customers pay on time and charge them for overdue invoices
  • Starting legal proceedings if clients do not pay their debts on time
  • Liaising with Solicitors and Bailiffs
  • Maintaining accurate records
  • Implementing changes in the company’s credit control system


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Credit Controller Job Description Examples:


Example 1

Company, TEAM & ROLE Overview: THE FIRM Montagu Evans is an independent, market leading property consultancy. Headquartered in London with offices in Scotland and Manchester. Our work encompasses planning and development, property management, specialist valuations and transactions across the United Kingdom. We’re a group of people that are excellent individually and exceptional together. We’re people that care about people, not just bricks and mortar. We care about our legacy, we create spaces that people use to live, work, communicate and connect. We’re a partnership and the people who run the business are empowered to create their own teams to exceed our client’s requests. This highly flexible and collaborative approach, tailoring the talent to the complexity of the work, has enabled us to develop an exceptional business that has spanned nearly a century. We encourage an honest and straight forward approach to our work and relationships. We embrace individuality, whilst relying on working together and never accepting the status quo. We give everyone the opportunity to be the best version of themselves. We trust and support each other. We recognise that our people are the heart of our success and only by identifying, supporting and promoting them will we be able to provide continued outstanding client service. Together we are Montagu Evans. Montagu Evans is committed to maintaining an inclusive work environment. One that embraces everyone. Read more here [website] Property Management has recently significantly increased following the appointment by GPA to onboard and manage the income of their portfolio, the portfolio contains trophy buildings across the country with a concentration in Whitehall. We have created an agile team to support both onboarding and the management of these assets once onboarded and the portfolio is set to increase significantly into 2021 with a planned onboarding programme which could double the current portfolio. ROLE Overview Working in our busy GPA Property Management Accounts Department, dealing with all aspects of Bad debt management. MAIN Duties, Responsibilities, : MAIN Duties, Responsibilities,
  • Ensuring collection of all outstanding monies through managing the Credit Control team and chasing bad debt directly.
  • Make robust recommendations for the collection of outstanding monies in a timely manner.
  • Liaise with all parties to resolve disputes and queries to facilitate timely payment.
  • Oversee the implementation of the GPA Debt Policy and suggest changes to improve collection rates.
  • Attend all meetings with GPA and clients to progress payment to agreed timescales.
  • Manage all reporting required by the client on Bad Debt.
  • Manage the GPA Credit Control team set objectives and complete appraisals. Support team and mentor when needed.
  • Deliver agreed KPI’s
  • Ensure the team keep accurate records of all client contact to enable understanding of disputes, categorisation of dispute and confirmation all clients contacted.
  • Additional ad hoc work within the department. Desired Knowledge, Skills, Experience & Qualification: Desired Knowledge, Skills, Experience & Qualification
  • Strong attention to detail.
  • Methodical approach to work.
  • High service delivery skills.
  • Client facing.
  • Experience of leading and managing team.
  • Excellent communicator, both written and verbal.
  • Committed and organised.
  • Excellent knowledge of Microsoft packages, in particular excellent Excel knowledge.
  • Property credit control experience
  • Example 2

    The product control function provides support to the financial controllers and trading desks to ensure that the P&L, balance sheet, and month end close procedures are done correctly and accurately. Duties and Assist with daily P&L reporting and month-end close processes Provide detailed analysis and reporting on the financials to desk heads, business managers, and senior finance management Partner with the business to drive forth and implement robust controls and new business initiatives Drive coordination across various front & back office support functions to ensure resolution of control and reporting issues in an accurate and timely manner Serve as an analytical and project support resource for product control Handle various ad-hoc requests on a daily basis Qualifications Work experience within Product Control, Financial Control, Accounting, or related area Experience doing P&L and month end close process Bachelor's degree in Accounting, Finance, Business or related area Solid understanding of financial products would be advantageous Strong analytical skills and attention to detail including a strong control focus Excellent communication skills and ability to develop strong working relationships. [website] Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

    Example 3

    Credit Control THE Company: Hurst Managements are a Property Management / Investment Company based in Bognor Regis, West Sussex and is looking for a Full Time (37.5hours) Office Based Credit Control / Accounts Assistant to join their growing team. THE ROLE: Main duties:- Checking quarterly chase up letters Dealing with phone enquiries / Good telephone manner essential Chasing up outstanding debts via Phone/E-mail/Letter Liaising with Debt Collection Company Producing/Preparing Spreadsheets Checking Court forms for submission Decision making on debt collection Monthly Reporting to Accounts Manager on position of Debt Control. All ad-hoc accounting functions to assist the accounts team Good Excel skills are necessary along with letter writing and communication by telephone THE Candidate: The ideal candidate would be able to work as part of the small established team and to work on own initiative. A decision maker with good communication skills is required who must live within a commutable distance of Bognor Regis. Does this sound like you? If yes and you would like to apply for the Credit Control / Accounts Assistant position then please hit the apply now button. You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps. Vacancy: Credit Control Location: Bognor Regis, West Sussex Salary: Salary commensurate to Contract Type: Permanent Hours: Full Time (Office Based) – 9:15 - 5:30pm Monday to Friday Reference: GJ2265 JPIMedia / The SmartList are advertising on behalf of Hurst Managements.

    Example 4

    General information Reference 000099 Publication start date 03/06/2021 Job description GAP one Post description Admin Assistant Vacancy details Division Head Office - GAP One Title Credit Control Admin Assistant - Glasgow Contract type Permanent Full Time Vacancy location Location Scotland, Scotland, Glasgow Location Glasgow, G2 8DA Employment Details Contract hours 37.75 About the role The Role Our team is the best in the industry – is it time for you to join us? The Role: Based in our GAP One team at our Head Office in Glasgow, the Credit Control Admin Assistant will be responsible for providing support to the Credit Control Team to managing all credit transactions from our Major Account Customers. This is a fast paced, high volume role which will include collection letter cycle, monthly distribution, collating team output statistics and credit control reporting. About You Successful applicants should demonstrate the following:
  • Previous experience in an administration role, preferably within a Credit Control team
  • Effective communication skills with the ability to work effectively with a fast-paced team environment
  • Strong attention to detail, prioritisation and organisational skills
  • Proficient within MS Office Packages, specifically Excel and Word About Us GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include:
  • Competitive salary
  • Bi- annual bonus scheme
  • Contributory pension scheme
  • 22 days annual leave plus bank holidays
  • Loyalty holidays and the option to buy/sell holidays
  • Staff social fund (money for team building exercises etc.)
  • Health and Wellbeing benefits including subsidised gym memberships So what next? If you fit the profile and are up for the challenge, we would love to hear from you! All you have to do is upload your CV and complete our short application form and we can take it from there. GAP GROUP IS AN EQUAL Opportunities Employer
  • What does a Credit Controller do?

    Credit Controllers focus on mitigating risks and maximising profits by ensuring credit issued by the company is paid in full and on time. They are continually looking for ways to make the debt collecting process more accessible, more punctual and beneficial for both the company and the client. A Credit Controller also helps a company with future decisions by reporting and analysing current financial activity within the company.


    Credit Controller skills and qualifications

    Successful Credit Controllers are comfortable communicating clearly with both individuals debtors and company executives. Bonus skills include familiarity with accounts receivable procedures and reconciliation of month-end accounts. A successful Credit Controller candidate will have various prerequisite skills and qualifications that include:

    • Excellent customer service
    • Patience and the ability to remain calm in stressful situations
    • Analytical skills and thorough attention to detail
    • The ability to listen and negotiate with customers
    • Excellent verbal communication
    • Persistence and determination
    • Familiarity with data entry software
    • Ability to work well in a team


    Credit Controller experience requirements

    Ideal candidates have experience making successful credit decisions and general familiarity with how to record and report financial transactions. Some employers prefer a candidate with at least five years of experience as a Credit Controller, but they also consider an applicant with a bookkeeping or accounting background. Most employers require candidates with some experience with data-entry, basic Maths and a valid driving license in many cases.


    Credit Controller education and training requirements

    Employers usually hire candidates with a college certification, preferably with a Level 3 Certificate or Diploma in Financial Studies. An intermediate apprenticeship usually follows this certification as an Account and Finance Assistant or an advanced apprenticeship for Credit Controllers and Debt Collection Specialists.

    For some companies, college courses are not necessary if the candidate has previous experience and training from another company. Many companies hire applicants with 3 to 5 GCSEs at grades 9 to 4 have an understanding of accounting software and give them on-the-job training equivalent to a college course. Quality candidates often have a bachelor’s degree in finance or business.


    Credit Controller salary expectations

    According to Indeed Salaries, the average salary for a Credit Controller in the UK is £22,527 per year. Salary is dependent on experience, location and company.


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    Credit Controller job description FAQs


    What is the difference between a Credit Controller and a Bookkeeper?

    In general, a Credit Controller’s role is broader in scope than a Bookkeeper. A Bookkeeper keeps track of the financial records of an organisation, especially in matters of accounts payable and accounts receivable. A Credit Controller keeps track of the credit a company has at any given moment and uses this knowledge to analyse a company’s cash flow and predict how it will affect operational costs.


    Who does a Credit Controller report to?

    Credit Controllers report to different seniors depending on the size of the company. A small company may have the Credit Controllers also act as an Accountants or Bookkeepers, and the only person they directly report to is the manager or owner of the company. However in larger companies, a Credit Controller is most likely a part of a credit control team and reports to the Credit Control Manager or Managing Accountant daily.


    Do Credit Controllers have different responsibilities in different industries?

    A Credit Controller’s job is similar in most companies. The main difference is the type of debts they collect and manage. Some companies mostly focus on commercial collection from businesses, while others concentrate on consumer collections from individual customers. An applicant must be well versed in both areas and be prepared to negotiate with both large companies and individual clients.


    How can you make your Credit Controller job description stand out?

    Focus on what sets your company apart from others. You can mention additional benefits, such as travel subsidies, employee assistance programmes, annual leave entitlements, competitive salary and pension scheme. It also helps to highlight if there are any opportunities for growth within the company, such as access to training and development and the chance for promotion to Credit Control Manager.

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