Crew Member Job Description: Top Duties and Qualifications

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Crew Member job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Crew Member
  • Entry Level Crew Member
  • Restaurant Crew Member
  • Crew Member (Part-Time)
  • Team Member
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Crew Member Job Description Examples:


Example 1

Position Description: Join us and you'll become part of a crew, or a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. A franchised restaurant is a restaurant operated by a local business person trading under the McDonald's name. Currently over 80% of our restaurants in the UK are franchised but from a customer point of view there's no difference. For employees there will be minor differences between a company and a franchised restaurant. Please refer to additional information for more details.Position Requirements: Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.Position Attributes: You’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of quality and service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean. Reference ID: Job Types: Full-time, Contract Salary: £7.50-£9.00 per hour Benefits: * Discounted or free food * Employee discount * Flexible schedule * On-site parking Schedule: * Day shift * Night shift * Overtime * Weekends COVID-19 considerations: COVID-19 Precautions are in place Work remotely: * No

Example 2

*** APPLY NOW TO JOIN US POST COVID-19 *** *Silverback provide premium crew* to support some of the leading event producers of corporate events, film sets, exhibitions, festivals and official ceremonies. The London office services the South East of England and we are looking forward to and planning for the [website] As present circumstances change, and business starts to return to normal, we will be busier than ever. Being the positive chaps that we are, we are looking to add to our already fantastic team so that we can cope with the huge increase in demand for our excellent services, anticipated post Covid-19. If you fit the bill, send us your CV now. We will telephone/video interview suitable applicants in readiness of inductions being completed as soon as the Government gives us all the all clear to return to normal working practices. Our current team is made up of fabulous individuals who take great pride in their jobs, are driven and work hard. To join them you too will be *hard working* and *physically fit*, *versatile* and *flexible*, and willing to work *unsociable and often long hours including weekends *in a fun and exiting industry. Working unsociable hours and the physically-demanding nature of the job, being a Silverback is not for the faint hearted, but if you’re equipped with the right attitude, you could really make a success of this and have loads of fun whilst earning good money. To fit in with the team you should have a positive outlook, a good working ethic, the ability to problem solve and to keep things clean and tidy. You will also be well presented, speak fluent English and have the right to work in the UK. The job entails, but isn’t limited to: * Loading and unloading trucks * Building and taking down marquees, sets and stages * Getting equipment into and out of prestigious venues * Rigging and de-rigging lights, sound, projection and props Plus, if you have any of the following skills/licenses this will present the opportunity to earn more: * Event carpentry experience * Forklift driver, Cherry picker or scissor lift driver, tele-handler skills * First aid qualified * Clean driving license If you fit all the criteria, are looking for a new challenge and enjoy physically hard word, get in touch now. Benefits: * Flexible working hours * Company pension Reference ID: jc/dc/2021_06 Job Types: Part-time, Temporary, Permanent Salary: From £10.40 per hour Additional pay: * Bonus scheme Benefits: * Company events * Flexible schedule * Wellness programmes Schedule: * 10 hour shift * 12 hour shift * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * Weekends COVID-19 considerations: Each shift has it's own Covid Secure Working Practices. You will be required to adhere to these rules. Experience: * Events Services: 1 year (preferred) * plant operators licenses (preferred) Work remotely: * No

Crew Member job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so jobseekers can determine if they are qualified, or if the job is a good fit.

Example of a Crew Member job summary

A new location of our fast food franchise needs reliable and friendly Crew Members to join our team. The most dedicated and effective Crew Members will become eligible for promotions to management positions within 6-12 months. We need people who don’t mind working in fast-paced environment with heavy demands, especially during meal rushes. Successful candidates will work the front counter, the drive-thru and other positions as needed. Our 24-hour restaurant also needs third-shift Crew Members to keep the restaurant running after hours. If you enjoy a team-focused environment and a positive work atmosphere, we want to talk with you.

Crew Member responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to.

  • Maintain quick service, especially during busy times
  • Take orders from customers and input their selections into the restaurant’s computer systems
  • Assemble orders on trays or in bags depending on the type of order
  • Process large orders for events
  • Count down your till at the end of each shift and deposit money in the safe
  • Clean your station thoroughly before, during and after each shift
  • Respond to guest questions, concerns and complaints and make sure they leave satisfied
  • Follow all restaurant safety and security procedures
  • Arrive on time for all shifts and stay until shift completion

Crew Member qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful employee. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

  • Student or GCSEs or equivalent preferred
  • Excellent time management skills
  • Ability to work on your feet for most of your shift
  • Strong customer service skills
  • Capable of lifting 25 lbs.
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