What does a Customer Assistant do?
Customer Assistants are the direct connection between a company’s product or service and its clients. A Customer Assistant works tirelessly to understand a client’s problems and figure out the best solution. Sometimes the solution may result in a refund, selling the customer a different product or passing the complaint or concern to a manager. A Customer Assistant must be well versed in the product or service the company is selling and be prepared for any questions a customer may have. They must also keep track of customer interactions on the company’s database.
Customer Assistant skills and qualifications
Above all, a Customer Assistant should have exceptional customer service and active listening skills. A successful Customer Assistant will also have various prerequisite skills and qualifications that include:
- A strong sense of professionalism and discretion
- The ability to work well in a team
- Thorough attention to detail
- The ability to remain calm in stressful situations
- Sensitivity and understanding
- The ability to accept criticism and work well under pressure
- Excellent knowledge of various computer software
- Excellent verbal communication skills
Customer Assistant experience requirements
A strong understanding of how transparent communication and active listening can make customers feel like they are really being heard is important for all candidates to possess. Previous experience in a job that requires employees to provide customer services, such as working in a shop or hotel, is also helpful. Instead of work experience, some candidates may have volunteered at a charity shop or completed an apprenticeship in customer service. All candidates should have good communication skills and a friendly personality.
Customer Assistant education and training requirements
Employers usually prefer candidates who have taken some university courses regarding business or customer service. Two relevant certifications include the Level 1 Certificate in Customer Service or the Level 2 Certificate in Contact Centre Operations. Many employers will allow candidates to apply directly with no formal education as long as they possess some GCSEs, usually in maths and English, as well as good communication skills and a positive attitude.
Customer Assistant salary expectations
According to Indeed Salaries, the average salary for a Customer Assistant in the UK is £9.79 per hour. In most instances, salary is dependent on experience and location.
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