What does a Customer Service Advisor do?
Customer Service Advisors work to bring high-quality customer service to the customers they interact with. Some Customer Service Advisors spend much of their time on the phone, helping and advising customers, while other Customer Service Advisors deal with customers in-person. This is a fast-paced job role, where the Customer Service Advisor will effectively handle customer enquiries, as well as managing complaints and issues.
Customer Service Advisor skills and qualifications
A successful Customer Service Advisor candidate will have various prerequisite skills and qualifications that include:
- Excellent verbal and written communication skills
- Active listening skills
- Patience and the ability to remain calm in stressful situations
- Excellent interpersonal skills
- Ability to accept criticism
- Sales and persuasive skills
- Attention to detail
Customer Service Advisor experience requirements
Experience working in a customer service role is desirable when applying for a Customer Service Advisor position. However, because the customer service department of every company works differently, previous experience is not always required and full training is usually provided.
Customer Service Advisor education and training requirements
There are usually no minimum education requirements to qualify for a Customer Service Advisor position, but many employers require candidates who have General Certificates of Secondary Education (GCSEs) in English and maths. Some employers also require candidates to have a National Vocational Qualification (NVQ), such as the Level 1 Certificate in Customer Service and Level 2 Certificate in Contact Centre Operations. Other education requirements include an intermediate or advanced apprenticeship in customer service. Possible training requirements for Customer Service Advisors include certificate courses in customer service fundamentals, retail customer service, sales and public relations.
Customer Service Advisor salary expectations
According to Indeed Salaries, a Customer Service Advisor in the UK earns an average salary of £18,850 per year. Their actual salary varies depending on geographical location, level of skill and experience, educational qualifications and the industry in which their company operates.
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