Customer Service Associate Job Description: Top Duties and Qualifications

AMS is currently seeking self-motivated individuals to join a great team and deliver first class customer service on behalf of our client, a UK leading bank. As a mortgage customer service associate, we will look to you to keep their needs and financial goals in mind at all times, helping them choose the right service for their personal needs.

Pay Rate - £10.99 per hour.

Location – This role will be fully remote, working from home and we will deliver the equipment to your home. We also require you to have a personal device such as phone or laptop with a working camera that will allow you to join the training through Zoom. This is essential should you apply.

Working Hours – 7 hours per day, Monday to Friday between the hours of 8am and 6pm. For instance, you could be working from 8am-4pm, 9am-5pm or 10am-6pm.

Contract duration – 4+ months. At present, this role will run from early July to the end of November. There is always the possibility this could be extended however this will be solely based on business needs when the time comes.

Training – Full training will be provided and should last around 3 weeks; therefore, full commitment will be required in that period.

Interested? Apply through the link provided and start your application process today!

Please note, this is a remote role running throughout the UK and will fill up fast. To ensure yourself a position you will be required to complete an online assessment followed by an online video interview. These can be completed in an afternoon so we would appreciate prompt participation on your behalf.

Additional Information;
What you'll do
In this role, you’ll be applying your customer service expertise when dealing with and referring customer queries. As a Customer Service Associate, we’ll count on you to contribute to the administration of sales figures for deposit trackers and manage their maturity process.

You’ll also be:

· Processing early encashment and deceased cases accurately.

· Issuing all client letters with the relevant guidelines, in line with the terms and conditions of the tracker bonds.

· Supporting the financial planning business by producing accurate management information and accounts.

· Improving processes and procedures to maximise customer satisfaction and efficiency.

· Maintaining a detailed knowledge of the financial services product range.
Desired skills we are looking for.
· The ability to prioritise work and achieve quality results while maintaining high levels of detail.

· A good knowledge of Microsoft Office, especially Microsoft Excel.

· Good numerical and organisational skills.

· Knowledge of regulatory requirements, procedures and relevant products.

· An understanding of regulation and compliance in terms of data protection, money laundering and the FCA.

Job Types: Full-time, Temporary contract
Contract length: 4 months

Salary: £10.99 per hour

Benefits:

Work from home
Schedule:

8 hour shift

Day shift

Monday to start date: 04/07/2022

TEMP-PERM. 8 Positions Available, NO Experience Required, 4 WEEKS Training Starting ON 4th JULY!

Are you looking for your first office role? Then apply today! This is a temporary to permanent position based in Basingstoke, Monday to Friday 8:30am - 5pm, 1 in every 4 Saturdays 8:30am-12:30pm £9.50 an hour

As the Customer Service Associate you will benefit from:

Lots of incentives, spot prizes and a bonus structure to earn commission

Basic salary of 18.7k with average on target earnings of 25-27k pa

2 paid 15 minute breaks per day

Overtime paid at £20 per hour direct into your bank account the next day! (following completion of probation)

Extensive training programme

8.30am – 5pm Mon-Thurs with a 4pm Friday finish

Basingstoke town centre location (close to train station)

Once permanent 21 days annual leave which increase with service up to 30 plus the option to buy 5 extra days holiday per year

As the Customer Service Associate you will be:

Making a large volume of outbound calls a day, dealing with customers courteously at all times and making detailed notes on the system

Keeping up to date with all client knowledge to ensure correct information is given to customers

Meet or exceed monthly targets for cash collection, calls per hour and wrap up time

Adhere to FCA regulations and guidelines (all training provided with an extensive 4 week training programme)

As the Customer Service Associate you will need:

The ability to deliver exceptional customer service

Excellent communication skills both written and verbal

A confident telephone manner

To be available to start on Monday 4th July to start the 4 week training course

HOW DO I APPLY?

In the first instance please submit your CV. However, if you have not heard from a Consultant within 5 days, please assume that your application has been unsuccessful for this particular role.

By applying for this role your details will be submitted to Priority Appointments. Our Privacy Policy explains how we will use your information – please refer to our website and privacy policy for more details.

Job Type: Temp to perm
Contract length: 3 months

Salary: £9.50 per hour

Additional pay:

Commission pay
Schedule:

Monday to ID: FJ32726

Responsibilities:

Manage large amounts of incoming enquiries

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling as

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving a

Strong email contact handling skills

Familiarity with CRM systems and practices

Good knowledge of Zendesk and e-commerce platform

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

This position is based in London, UK.

Job Type: Full-time

Salary: From £24,000.00 per to Friday

Here at Tech Mahindra we have a great opportunity for people to join our customer service team!

The customer service team are first and foremost brand ambassadors who provide a professional and engaging experience to our clients’ loyal customers. You are the voice of our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience.

As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to Talk Talk customers via a variety of platforms such as: telephony, live chat, case management or back office.

The customer experience is what needs to be at the forefront of everything you do and ultimately we want you to resolve the customer query with that in mind.

The majority of calls you will receive will be in relation to technical support queries, however you will receive other queries which will range from order processing, general account queries and amendments, billing queries or complaints.

You will need to navigate through systems whilst speaking with customers over the phone with the objective of trying to find a first time resolution to the their problem.

About you:

If you have a personable and engaging personality, we can teach you the rest!

We can also provide you with the platform to build a strong career within a fantastic global business who will provide you with the opportunity to RISE and accepting no limits!

If you are ambitious, driven and are looking for an exciting challenge… this could be the opportunity you are looking for!

What we are looking for:

A minimum of 6 months customer service experience (any industry sector) If you have contact centre experience then that would be highly desirable.

You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers

You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner

Excellent problem-solving skills

Good spelling and grammar

Excellent written and verbal communication skills

Ability to write non-standard responses using conversational language, as well as applying the right tone, demonstrating a range of interpersonal skills

Strong attention to detail

Ability to work to targets but ensure customer experience is your primary focus

Ability to multi-task and use various systems whilst engaging with customers over the phone, on live chat or over email

You will view challenges as opportunities

Training:

4 weeks fully paid training Mon - Fri 9am - 5:30pm

Salary & Benefits:

£21,000 p/a basic salary

£500 one time payment for passing probation (6mths)

£21,500 p/a basic salary after 12mths service

28 days holiday

Private Medical Insurance

Pension

Host of other employee benefits & incentives

Business Overview:

Tech Mahindra are a multi-billion £ company who employ over 125,000 professionals across 90 countries, helping over a thousand customers, including fortune 500 companies achieve excellent customer experience.

At Tech Mahindra, a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring.

Our culture also leads the way for us to be and become a Company with a Purpose. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.

That is the Tech Mahindra way… to RISE!

What makes a great team? A Diverse team!

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us and let us know what matters to you!

Interested? Get in touch with our Talent Acquisition team! We look forward to speaking with you!

A job isn’t just a job. It’s who you are

Job Types: Full-time, Permanent

Salary: £21,000.00 per year

Additional pay:

Bonus scheme

Loyalty bonus

Performance bonus

Benefits:

Casual dress

Company events

Company pension

Employee discount

Private medical insurance

Referral programme

Wellness programmes

Schedule:

8 hour shift

Job Type: Full-time

Salary: £21,000.00 per year

Benefits:

Casual dress

Life insurance

Private medical insurance

Referral programme
Schedule:

8 hour shift

Ability to commute/relocate:

Salford, M50 3SP: reliably commute or plan to relocate before starting work service: 1 year (required)

About Onto
Onto is Europe's largest electric car subscription service. Having grown at over 550% annually and with over 6,000 subscribers at the end of 2021 - Onto is making up approximately 5% of all new electric car sales on a monthly basis, in the UK today.
How does it work? Simple. It is a fully digital service. Sign up and we will deliver your car to your door within 72 hours. You just need to unlock your car with the Onto app and enjoy your drive!
We are a high-growth tech scale-up, having launched 4 years ago with significant funding from top-tier VCs, most recently raising £125 million of equity and debt in July 2021 through a Series B funding round. Onto. Our team has grown dramatically to over 120 staff today, with offices in London and Warwick and with overseas expansion planned for 2022.
If you would like to know more check out our About Page.
Requirements
This role will be office based at our Warwick office. The role will be responsible for on a rotational basis some of the following activities on a daily basis, and it is envisaged that it will take from 6 months to 1 year to become fully experienced in all aspects of the role. The role is envisaged to be a first step to be a Customer Service Executive within 12-18 months in the role.
The role will be responsible for: -

Completing Registrations for all new applicants and fully understanding the registration workflow and required activities to onboarding customers.

Understanding and managing the chasing of contract renewals and the importance of this to the business.

Supporting the chasing and workflow management of the payment process for customers, including all payments, cancellations and swapping, supporting to be retained on the Onto product set.

Understanding the end to end process for all fines and miles overage charging.

Completing all delivery feedback calls/surveys, the target is to contact 85% within 3 working days of delivery.

Calling customers who are 3 months into their contract and assessing their feedback against agreed parameters, 85% to be done via a call within 3 days of the 3 month delivery date.

Manage all cancellation requests within 1 working day of the form being completed and ensure this is tracked.

Encouraging customers who have had a positive experience to complete a Trustpilot review, 10% of all contacts to complete a review.

Respond to all Trustpilot reviews on behalf of Onto for both negative and positive reviews. To bring a consistency to the voice of Onto in this area.

Manage the loyalty programme emails and be the key point of contact for this workflow.

Complete all Refresh and retire programmes ongoing at anyone time, adhering to business rules while facilitating the current member base in being retained and moving to another Onto product.

Become a key member in the community, regularly responding and keeping abreast of issue in the community and feeding this back into the business to ensure that concerns do not become complaints and lead to a detrimental customer experience.

Targets and measures of success
The targets will be defined by the workflows you are managing and shared on a daily and monthly basis. This will contribute to the overall monthly performance and 121s and will be used to progress you through the different workflows and to ensure you are ready to progress to the Customer Service Executive position.
Other key information
In order to provide a range of times convenient to contact customers, this individual will be scheduled to work 1 weekend in 3. With a scheduled days off in each week either side of the weekend worked. During the working week the individual will be scheduled to work between 8am-7pm.
As with all roles at Onto we rely on the flexibility in support of the wider team and we will at times ask for work to be completed outside of the above responsibilities, however we will take this into consideration when assessing the individual and the success and continuation and development of this role going forward.
Benefits
What we offer you

Fantastic growth opportunities and autonomy in a high-growth startup

An environment where you are empowered and you can drive forward change.

Regular performance reviews and based on performance, great career development opportunities as the business scales.

Competitive salary according to experience, plus the opportunity for share options

25 days holiday (pro rata) + bank holidays

Team Socials

Onto car salary sacrifice scheme

Retail, travel & cinema discounts via Benefits Hub

Job Type: £20,000.00 per year