Dental Office Manager Job Description: Top Duties and Qualifications

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Dental Office Manager job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Dental Office Manager
  • Senior Dental Office Manager
  • Dental Office Manager (with MS Office proficiency)
  • Dental Office Manager (Part-Time)
  • Dental Office Administrator
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Dental Office Manager job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so jobseekers can determine if they are qualified, or if the job is a good fit.

Example of a Dental Office Manager job summary

We believe that creating perfect smiles makes the world a better place. We are seeking a Dental Office Manager who holds that same value and wants to help our dental clinic serve our patients more efficiently and more compassionately. The ideal candidate will be friendly, outgoing and highly organised. He or she will take over all management duties for front office staff, including reception and dental assisting professionals. A Dental Office Manager needs to have excellent interpersonal skills as well as the ability to multi-task in a fast-paced, high-energy environment. If this sounds like you, get in touch.

Dental Office Manager responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to.

  • Create, establish and manage internal office protocols and procedures to ensure office efficiency
  • Recruit and train new office staff to respond to patients’ needs and manage billing systems
  • Greet and serve all patients as they arrive (or direct other staff to do same)
  • Maintain the dental clinic’s budget, general ledger and accounting systems
  • Motivate office personnel to serve patients
  • Oversee the processing of insurance and secondary insurance claims
  • Assist patients with applying for credit and other financial assistance
  • Provide the Dentist with administrative and practical support when asked

Dental Office Manager qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful employee. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

  • A-levels or equivalent required
  • 5+ years’ dental management experience required
  • Working knowledge of dental billing and insurance protocols
  • Excellent customer service and leadership skills
  • Ability to multi-task efficiently
  • Excellent computer and typing skills
  • Some accounting experience a plus
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