Director of Operations Job Description: Top Duties and Qualifications

A Director of Operations, or Operations Director, is responsible for the efficiency of a company’s day-to-day business operations. Their duties include organising staff, distributing budgets and setting efficiency, sales and profit targets.

 

Build a Job Description

Director of Operations duties and responsibilities

The Director of Operations role is to oversee all the business operations across the company. This requires a mixture of administrative, financial and leadership skills. They are also responsible for establishing efficient operational procedures that allow employees to meet their targets on a daily basis, while simultaneously keeping the business costs down. The most important task of the Director of Operations is to contribute to the long-term growth of the business. Their main responsibilities include:

  • Establishing operational tasks, policies and procedures for company employees
  • Reviewing existing operations and finding areas for development and growth
  • Evaluating members of staff and enacting disciplinary proceedings, where needed
  • Hiring outside managers or promoting new leaders from within
  • Providing opportunities for staff training, development and advancement within the company
  • Upholding company policies and values while leading by example at all times

 

Build a Job Description

Director Of Operations Job Description Examples:

 

Example 1

What we're looking for An Operations Transformation Director with deep retail sector knowledge to help shape and deliver front office operations transformation engagements across the end to end Retail value chain. The retail industry is in transformation; undergoing unprecedented change and pressure. Channel shift, record levels of discounting and rising costs are forcing all retailers to address their customer offer and propositions, and in turn transform their business models and cost structures. This level of change represents a significant opportunity for the UK firm, with multi-million-pound operations transformation opportunities with both food & non-food retailers; Tesco, ALDI, M&S, Sainsbury’s, Shop Direct, Kingfisher and Dixons, as well as inbound opportunities with the likes of Carrefour. Our ability to be successful in this market both in the UK as well as internationally therefore will require a Director with deep retail and end to end operations experience, who can interact with Retail front office functions (sourcing, ranging, product development, technical, operating model) to deliver transformation programmes that will cover retail op model, cost reduction, and retail tech (whether SAP or Oracle). This is a model we have successfully built for finance and supply chain in CPG, by combining functional directors with SAP technical directors, and now need to replicate that model for Retail operations. The retail operations director will focus on conversion and delivery of profitable long-term major programmes. They will have a track record of successfully engaging with senior level stakeholders within retail. As a result, they will be able to drive at least £1.5m NCR, deliver engagement sell on, and improve engagement profitability. The Director will also support the leadership of the Operations competency, the Operations Transformation Integrated Solution, and the R&C sector more broadly, through business development, proposition development, and thought leadership. Requirements We are seeking an experienced operations director with strong experience and track record of commercial acumen, leading consulting teams, and developing long lasting client relationships (based on content and sector perspectives) to expand our R&C operations team. Deep retail sector experience is needed. Functional skills will include front office operations such as sourcing, ranging, product development, technical, operating model Excellent client handling skills and track record of being able to operate at Board / Exec level, viewed by clients as an expert in this field Have extensive Operations and transformation experience with Retail experience both in the UK and internationally Manage and deliver complex projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team. Strong change and people leadership skills, and an exemplary track record in providing client satisfaction A strong team player with empathy, humility and dedication to joint success and shared development, who supports the development of our people and capability Have demonstrable shifting of working outside of own comfort zone to deliver emerging or complex engagements Shaping and delivering complex engagements that break new ground for PwC, building the capabilities needed to successfully deliver Offers a global perspective in client and Network discussions and when shaping for clients

Example 2

A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Support team to disrupt, improve and evolve ways of working when necessary. Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations. Identify gaps in the market and spot opportunities to create value propositions. Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments. Create an environment where people and technology thrive together to accomplish more than they could apart. I promote and encourage others to value difference when working in diverse teams. Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders. Influence and facilitate the creation of long-term relationships which add value to the firm. Uphold the firm's code of ethics and business conduct. Consulting In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies. Not the role for you? Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)? The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here [website] Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

Example 3

A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and for this management level include but are not limited to: Support team to disrupt, improve and evolve ways of working when necessary. Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations. Identify gaps in the market and spot opportunities to create value propositions. Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments. Create an environment where people and technology thrive together to accomplish more than they could apart. I promote and encourage others to value difference when working in diverse teams. Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders. Influence and facilitate the creation of long-term relationships which add value to the firm. Uphold the firm's code of ethics and business conduct.

What does a Director of Operations do?

A Director of Operations oversees the day-to-day activities of a company. They ensure the smooth running of daily operations across the business including sales, recruitment, finance or any other related department. They identify areas for development and growth within the business and often create long-term strategies, successfully implementing them on a daily basis. Their goal is to maximise efficiency, create value for money and streamline operations.

By focusing on the day-to-day operations of a company, a Director of Operations ultimately contributes toward the wider aims and profitability of the business. As a senior member of the company, a Director of Operations is also a leader and a prominent member of the management team.

 

Director of Operations skills and qualifications

A Director of Operations requires excellent business knowledge and acumen to succeed in this senior role. They should have strong leadership, management and administrative skills and qualifications and extensive knowledge about the industry they are working in. Accounting and budgeting skills are also valuable. A successful Director of Operations will have various prerequisite skills and qualifications, that typically include:

  • Ability to apply business knowledge to real-world scenarios
  • Excellent communication skills
  • Excellent organisational and administrative skills
  • Ability to see the bigger picture and contribute toward its success on a daily basis
  • Management and leadership skills and qualifications
  • Knowledge of business software, such as accounting programmes or client management tools

 

Director of Operations experience requirements

A Director of Operations will need extensive business and leadership experience to be successful in this senior role. This role requires an individual to be accountable for many individuals and departments, a candidate will therefore need to demonstrate that they have been successful in leading a large team and hitting operational targets in a previous job.

A Director of Operations should ideally have at least five years of experience working in a leadership role within a company, along with five years of prior experience in other roles. Experience working across multiple departments is essential, as the role is wide-ranging in scope. Experience dealing with a senior management team, board of directors, large budgets and high-end clients is extremely useful.

 

Director of Operations education and training requirements

A successful Director of Operations will require a solid background in business practises, procedures and terminology. Formal education will demonstrate that a candidate has the necessary knowledge to succeed. A-levels in business studies or economics are desirable, as is a degree in business, marketing or economics. Post-graduate qualifications, such as a Master of Business Administration, will also be beneficial.

As the role places a huge emphasis on experience too, candidates may also work their way up without formal education. They will, however, need to show that they received on-the-job training in previous roles while also earning qualifications in management and leadership from a professional body.

 

Director of Operations salary expectations

According to Indeed Salaries, the average salary for a Director of Operations is £75,558 per year. Salary may be dependent on experience, location and company.

 

Job description samples for similar positions

If Director of Operations isn’t the exact job you are searching for, then other job description samples are available too:

 

Ready to Hire? Build a Job Description

Director of Operations job description FAQs

 

Who does a Director of Operations report to?

A Director of Operations is a member of the senior management team, they will report directly to the board of directors, principal stakeholders and senior members of the company, such as the CFO or CEO.

 

What makes a good Director of Operations job description?

A good Director of Operations job description will explain the company values, culture and ethos. It will then detail the responsibilities of the position. A good job description also details the educational requirements and the experience expected of a candidate.

 

Is a Director of Operations the same as a Business Operations Manager?

A Director of Operations will be responsible for many of the same tasks as a Business Operations Manager. A Director of Operations will often delegate tasks to a Business Operations Manager.

Job Description Examples

No search results found