Dispatcher Job Description: Top Duties and Qualifications

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

Build a Job Description

Dispatcher job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimise your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialised, consider including the specialisation in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Dispatcher
  • Assistant Dispatcher
  • Public Safety Dispatcher
  • Dispatcher (Part-Time)
Build a Job Description

Dispatcher Job Description Examples:

 

Example 1

This role is to be based at West Croydon. Station Assistant Dispatch staff are customer service ambassadors for ARL exceeding our customer’s expectations. They must ensure prompt, safe and effective dispatch to ensure that trains run on time. They must also ensure that the Station is clean and welcoming with up to date information on display whilst being highly visible on the Station. Duties will be performed in a safe manner and in accordance with ARL’s rules and regulations. Station Assistant Dispatch staff will be in full uniform and be a reassuring presence providing information to our customers in a professional and friendly manner. Station Assistant Dispatch staff will represent ARL by being actively involved in local community projects. They have pride in their Station and always strive to provide the most pleasant environment possible for our customers. 1. To fully support the running of a right time railway considering train performance in all duties, including reporting delayed trains and reasons for the delays to the operational control. 2. Assist in loading trains at the platforms. Encourage customers to use the full length of the platform and support the locking of train doors thirty seconds prior to departure. 3. Liaise as required with Conductors, Drivers, Operations staff and control to ensure safe and timely departure of trains. 4. From time-to-time, record arrival / departure times of trains you dispatch during disruption, noting any delays and the reasons for the delay. 5. Communicate effectively with and assist customers and other ARL staff ensuring that they are advised of any delays or cancellations of services updating the Service Update Board half hourly. 6. Ensure customer comfort and understanding by responding positively to enquiries. Meet and greet customers onto the station and on and off trains. 7. Where facilities are available make Public Address announcements keeping customers informed with accurate and up to date information. 8. Being visible to customers at all times approaching customers to offer assistance. 9. To understand that ARL is a penalty fare railway, understand Railway byelaws and the National Rail conditions of carriage. 10. Undertake the Winterisation gritting and snow clearing process treating station areas as detailed in each station specific plan when instructed that the forecast highlights a risk. Any materials used will be the most practical after a full COSHH assessment and materials will be jointly risk assessed by the Station Management Team and the RMT and TSSA. 11. Keep the gateline, including the Wide Aisle Gate, closed and in operation at all times unless unsafe to do so. 12. Deliver safe operation of the gateline where appropriate and use fingertip maintenance to rectify any minor faults. 13. Any other duties commensurate with the post Education: Educated to degree level. Experience:
  • Customer Focus - Responding effectively by listening to and meeting the needs of all customers; analysing customers’ views/wishes and responding appropriately. Instinctively customer orientated.
  • Managing Change - Taking a flexible approach and a positive attitude to change, finding ways to improve work and the business.
  • Developing High Performance - Planning, prioritise, organising and managing self to ensure results are successfully delivered. Reviewing and then implementing what is learned.
  • Drive and Decisiveness - Enthusiastic, motivated and focused on achieving results. Having a clear sense of direction, persistent in pursuing goals, maintaining focus despite obstacles and setbacks. Knowledge:
  • Commercial and Profit Focus - Being fully aware that as a commercial organisation London Overground must be profitable. Always balancing the need to provide excellent customer service with the need to reduce waste and resources used as well as maximising both current and future profitability. Making positive contributions to minimise KPI payments. Skills and competencies:
  • Communicating - Ability to interact with others both giving and receiving information in a constructive manner, which meets the needs of both parties. Ensures that own views and business, messages are understood while showing respect for others.
  • Judgement - Ability to analyse problems, to develop a clear understanding of the issue and gather relevant information to make informed decisions.
  • Team Working - Working with others to achieve business goals. Recognising the impact of own work on others and the need to support others in achieving their goals. Chancengleichheit und selbstbestimmte Teilhabe Schwerbehinderter und Gleichgestellter sowie eine respektvolle Zusammenarbeit sind innerhalb des DB Konzerns fest verankerte Grundsätze. Deshalb werden Bewerber bei gleicher Eignung bei bevorzugt berücksichtigt.
  • Example 2

    About Us History Flair have been supplying the midlands with bespoke products for many years and are now one of the country’s leading fabricators of UPVC windows, doors, roofs and sealed units. We are a family owned business, headed up by Managing Director Peter Lugg, with his wife Sharon and son Ryan working alongside him. Through rapid growth and development we have striven to maintain the “family feel”. Family values are at the core of our business and we believe every customer should expect to have their needs met - and that's exactly what Flair [website] *In March 2020, Flair acquired the assets of Armour Windows in Coventry which is where this role will be based.* Flair operates from a 40,000 sqft state of the art factory in Minworth, West Midlands. We are fully equipped with the latest technology and are continuously investing in the latest equipment, software, increased space and the best operators to ensure we are able to produce the most technically advanced products and unrivalled service levels. Trade & Retail Flair began life as a retail only business in 1997. A desire for the highest quality products led the company into the manufacturing industry. From there we began offering our products to trade outlets and retail installers across the UK and abroad and now operate on a dual trade and retail basis. We are currently recruiting *a Disptach Operative* for our busy site in Coventry. *Job Summary * Responsible for overseeing daily activity within the Goods In/Out area including QC checks of all activity inwards and outwards of the building, order dispatch, goods receiving, and order picking. * Complete all activities on time in accordance with daily planned * Track products to ensure install dates are adhered to. * Ensure all products are scanned in/out accurately in a timely manner. * Print documentation for install. * Accurately pick and clearly label all products. * QC check product for the correct hardware. * Delivery handover to customers in a polite and professional manner. * Keeping in line with 5s procedures. *Excellent* rates of pay and working conditions for the right applicant Job. Type: Full-time Required experience Contract (Kickstart) The initial Contract length is 6 months as per the Governments kickstart scheme. Flair will be looking to employ successful candidates permanently once the 6 months have passed. Job Types: Full-time, Permanent Salary: £6.56-£8.91 per hour Reference ID: COV-Dispatch 06/21 Job Types: Full-time, Permanent Salary: £6.56-£8.91 per hour Schedule: * Monday to Friday COVID-19 considerations: All customers are required to wear a mask. Temperature check for all employees and sanitising stations provided. Compulsory one way system with office and factory separated into zones. Company COVID policy is in place and adhered to by all staff. Application question(s): * Are you currently claiming Universal Credits? Requirement for the Kickstart Scheme. Experience: * Dispatching: 1 year (preferred) Work remotely: * No

    Example 3

    About Us History Flair have been supplying the midlands with bespoke products for many years and are now one of the country’s leading fabricators of UPVC windows, doors, roofs and sealed units. We are a family owned business, headed up by Managing Director Peter Lugg, with his wife Sharon and son Ryan working alongside him. Through rapid growth and development we have striven to maintain the “family feel”. Family values are at the core of our business and we believe every customer should expect to have their needs met - and that's exactly what Flair [website] *In March 2020, Flair acquired the assets of Armour Windows in Coventry which is where this role will be based.* Flair operates from a 40,000 sqft state of the art factory in Minworth, West Midlands. We are fully equipped with the latest technology and are continuously investing in the latest equipment, software, increased space and the best operators to ensure we are able to produce the most technically advanced products and unrivalled service levels. Trade & Retail Flair began life as a retail only business in 1997. A desire for the highest quality products led the company into the manufacturing industry. From there we began offering our products to trade outlets and retail installers across the UK and abroad and now operate on a dual trade and retail basis. We are currently recruiting *a Disptach Operative* for our busy site in *Coventry.* *Job Summary* Responsible for overseeing daily activity within the Goods In/Out area including QC checks of all activity inwards and outwards of the building, order dispatch, goods receiving, and order picking. * Complete all activities on time in accordance with daily planned * Track products to ensure install dates are adhered to. * Ensure all products are scanned in/out accurately in a timely manner. * Print documentation for install. * Accurately pick and clearly label all products. * QC check product for the correct hardware. * Delivery handover to customers in a polite and professional manner. * Keeping in line with 5s procedures Reference ID: COV-Dispatch 06/21 Job Types: Full-time, Permanent Salary: £6.56-£8.91 per hour Schedule: * Monday to Friday COVID-19 considerations: All customers are required to wear a mask. Temperature check for all employees and sanitising stations provided. Compulsory one way system with office and factory separated into zones. Company COVID policy is in place and adhered to by all staff. Experience: * Dispatching: 1 year (preferred) Work remotely: * No

    Dispatcher job summary

    A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so jobseekers can determine if they are qualified, or if the job is a good fit.

    Example of a Dispatcher job summary

    Our company is looking for a reliable Dispatcher to help create trucking routes that keep costs down but meet customer scheduling needs. The Dispatcher will be responsible for using the latest in routing software to establish daily haulage routes that make required stops outlined in customer contracts. The successful candidate for this position needs to be able to adjust to last minute changes and work with drivers to schedule emergency pick-up or delivery for new or established clients when necessary.

    Dispatcher responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to.

    • Develop delivery routes and maintain contact with drivers throughout the day
    • Collaborate with management to modify daily routes to accommodate the needs of customers
    • Act as a communication liaison through the two-way lorry radio system and answer incoming phone calls from drivers on the road
    • Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
    • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries

    Dispatcher qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful employee. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • GCSEs or equivalent required
    • Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays
    • Strong knowledge of the roadways throughout the immediate area
    • Ability to work in a team environment in high pressure situations
    • Strong written and oral communication skills are essential
    Ready to Hire? Build a Job Description

    Job Description Examples

    No search results found