Facilities Manager Job Description: Top Duties and Qualifications

A Facilities Manager, or Support Services Manager, oversees the maintenance and operation of buildings and other infrastructures to ensure all facilities are functioning optimally and safely. Their duties include managing maintenance, negotiating with suppliers and contractors, managing building renovations and office moves. They are also responsible for compliance with relevant health and safety regulations.


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Facilities Manager duties and responsibilities

The duties and responsibilities of a Facilities Manager will differ between companies. A Facilities Manager typical duties and responsibilities include:

  • Managing repairs and monitoring systems performance
  • Maintaining an adequate inventory of parts and ordering items as necessary
  • Overseeing and supervising the maintenance staff
  • Ensuring compliance with security and safety regulations
  • Managing renovations, refurbishments and office moves
  • Providing advice on energy efficiency
  • Managing the budgets and accounts, taking equipment audits
  • Contracting of landscaping and other services including snow removal services
  • Coordinating the implementation of new building projects with the Director of Capital Projects


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Facilities Manager Job Description Examples:


Example 1

Overview: We’re a partner who cares about great customer service and contributing to a safe and enjoyable environment for building users. As Facilities Manager for Tameside BSF you’ll manage a multi-skilled team and coordinate planned, preventative and reactive maintenance in line with customer budgets. It goes without saying that you’ll champion Health & Safety and bring a proactive approach that ensures work practices and processes that deliver on quality and sustainability objectives. If you think you’re the right person for the job, we want to hear from you. You’ll be joining a business that thrives on achieving results that benefit people and communities, and offers fantastic opportunities for career development. Your new role: What you'll do: Deliver and monitor the Service Delivery Plans and KPIs. Establish, monitor and supplement resource levels to comply with contract requirements. Facilitate the development of robust risk management processes and procedures. Support the Continuous Improvement Programme. Encourage, coach, support and manage the effective performance and development of people. Management of site budgets to ensure contract activity is completed to time and cost effective in line with scheduled KPIs. Conduct audits and workplace inspections on a regular, agreed schedule in line with the service delivery plans. Ensure defined H&S responsibilities and accountability are established and regular reviews are undertaken. Develop relationships and partnerships with client management teams to ensure delivery of contract. Ensure site managers are aware of their roles and responsibilities. What you'll need: Experience managing multi-disciplined FM teams A pragmatic and methodical approach to problem solving Ability to work on own initiative Experience in subcontractor management Ability to undertake a range of audits from quality, H&S and FSA A recognised health and safety qualification [website] IOSH Strong communication and interpersonal skills Experience of auditing and the use of auditing tools Proficiency in the use of CAFM systems Good IT skills (Microsoft Word, Excel etc) The successful candidate will require a DBS/Disclosure Check A full driving licence is required Who we’re looking for: People are at the heart of everything we do and achieve at Robertson. To fit right into the team, you’ll be committed to understanding the needs of our customers and work collaboratively towards our shared goals; get the best from teams and individuals, be confident in your decisions, and calm and quick to adjust to unexpected challenges; and help us make progress towards a sustainable future for ourselves and our communities. What's in it for me: We also look after our people just as much as we look after our clients. On top of a competitive salary and pension, you’ll be able to make the most of a great benefits package, and local team based rewards depending on your role and where you’re based. Robertson Safeguarding Knowledge: A knowledge and commitment to safeguarding and promoting the welfare of children, young people and vulnerable groups. Communication Skills: The ability to form and maintain appropriate relationships and personal boundaries with children, young people and vulnerable groups. Skills: The successful candidate must be able to demonstrate the qualities and behaviours required to support the safeguarding of children, young people and vulnerable groups. Company: Facilities Management Robertson Facilities Management provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including commercial, residential, education and healthcare, assuring our customers of high-quality, best value and a sustainable approach. Location: Tameside Closing Date: 22nd June 2021 The working hours for this role are 38.75 hours per week. Robertson is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees. A full Job Description is available on request.

What does a Facilities Manager do?

A Facilities Manager supports the strategy of a company by managing its buildings and other facilities. They must inspect, maintain and repair a building’s electrical, plumbing or mechanical systems and facilities to ensure an optimal work environment for the company’s staff. They ensure that the facilities and services provide adequate support for the staff and the wider physical areas of the company, including parking, security and cleaning. The functions of a Facilities Manager include managing janitorial duties,  office moves and ensuring compliance with relevant local and national regulations.


Facilities Manager skills and qualifications

A successful Facilities Manager requires a range of skills, including great attention to detail and the ability to communicate effectively with different levels of staff within the organisation. A Facilities Manager should be able to manage the company’s services within budget constraints and according to the level of expectation set by the company/organisation. A Facilities Manager will have various prerequisite skills and qualifications needed for duties including:

  • Leadership skills to manage maintenance team and contractors
  • Good verbal and written communication skills
  • Sound knowledge of health and safety legislation
  • Negotiation skills for negotiating contracts and for managing projects
  • The ability to set targets, deadlines and budgets
  • Qualifications in health and safety or facilities management
  • Sound problem-solving skills and a willingness to be available after-hours when required


Facilities Manager experience requirements

Depending on the seniority of the position, a successful candidate may need to have several years’ experience in facilities management, contractor management, project management or building management in specific or related industries. Further experience-related requirements may include experience in leading teams or working in a customer-focused environment. 


Facilities Manager education and training requirements

Candidates applying for a Facilities Manager position may take any of the routes below to become a Facilities Manager:

  • Completing a university qualification in facilities management or building service management such as a Bachelor’s Degree in Civil Engineering or a related discipline 
  • Completing an apprenticeship of between 18 to 24 months with on-the-job training and classes at a training provider or college
  • Working as a building Caretaker to gain experience before becoming a Facilities Manager
  • Three years or more experience in a Facilities Management position
  • Having a strong understanding of warehouse control systems 
  • The ability to read and understand complex electrical, mechnical and automation systems
  • Applying for a position as a Facilities Manager based on previous related work experience

After gaining several years of experience in facilities management, Facilities Managers can complete formal qualifications offered by the British Institute of Facilities Management or the Institute of Leadership & Management. 


Facilities Manager salary expectations

According to Indeed Salaries, the average salary for a Facilities Manager is £39,074 per year. The salary level for Facilities Managers depends on the years of experience required, the company and its location. 


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Facilities Manager job description FAQs


What should you look for in a Facilities Manager CV?

Candidates for a Facilities Manager’s position should have experience in building management. A strong CV will highlight details of quantified accomplishments, such as the amount of money saved due to the candidate improving energy efficiencies. If the Facilities Manager will lead a team, they may require a year or two’s experience in managing staff.


Who does a Facilities Manager report to?

The reporting line of a Facilities Manager depends on the size and structure of the company. A Facility Manager can report to the Operations Manager, the regional Facilities Manager, Chief Operations Officer or the Head of Administration. In small companies, the Facilities Manager may report directly to the Chief Executive Officer.


What is the difference between a Facilities Manager and a Property Manager?

Property Managers focus on the building itself. Their duties include the collection of rent and coordinating maintenance. Facility Managers focus on the people and processes of a company. Their duties include space utilisation, maintenance and office moves.


Do Facilities Managers have different responsibilities in different industries?

Slight differences between industries are possible, but the main functions for Facilities Managers are similar across different industries.

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