What does a Food Server do?
A Food Server takes and serves orders and also ensures that customers get a satisfactory dining experience. Some of their duties include keeping the dining area neat, including cleaning tables and rearranging seats. They welcome guests to the restaurant or cafe and ensure they are seated comfortably. Food Servers present menus to diners and recommend food and drinks. They also take their orders, ensure the kitchen staff prepare the food correctly and on time, issue bills and handle payments. Other duties include to answer customers’ questions, handle complaints and resolve concerns.
Food Server skills and qualifications
A successful Food Server candidate will have prerequisite skills and qualifications needed to perform effectively on the job. These skills and qualifications include:
- Excellent customer service skills
- Knowledge of the food and hospitality industry rules and regulations
- Excellent verbal communication skills and active listening skills
- Attention to detail, patience and trustworthiness
- Basic math knowledge
- A good memory to take accurate orders
- Ability to work under pressure and accept criticism
- Experience in cashiering duties
Food server experience requirements
Most Food Server positions do not have specific experience requirements because of the seasonal and entry-level nature of the job. However, candidates with food service or Waiter experience are preferable. Employers typically provide on-the-job training to familiarise Food Servers with the policies of their company. It is essential for Food Server candidates to know basic food handling procedures. Some employers require Server candidates to have experience with intercontinental cuisines and wine to cater to upscale customers.
Food Server education and training requirements
Food Servers do not require educational qualifications. However, candidates with a Level 1 Award in Introduction to Employment in the Hospitality Industry or Level 1 Certificate in Food and Beverage Service are preferable. Food Service candidates can also be employed if they have completed a hospitality team member intermediate apprenticeship. Experience in the food and hospitality industry can be used instead of academic credentials. It is also beneficial if the candidate has worked in a customer service role. Food Servers can take courses on food safety and hygiene, winery, food preparation and others.
Food Server salary expectations
According to Indeed Salaries, the average salary for Food Server candidates is £9.23 per hour. Actual pay may depend on the time of year, the employer, the candidate’s experience, the job specific duties and responsibilities for the position and the location of the job.
Job description samples for similar positions
Here are job description samples for similar positions if you are not looking to employ Food Servers: