General Manager Job Description: Top Duties and Qualifications

A General Manager, or Senior Manager, is responsible for overseeing an organisation’s daily operations and managing the business aspects of the company. Their primary duties include reviewing and implementing operational procedures, assisting departmental heads and managing company finances.

 

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General Manager duties and responsibilities

A General Manager’s duties vary across industries and organisations. General Manager main duties and responsibilities are:

  • Preparing and reviewing standard procedural documents for daily operations
  • Supervising staff performance across all levels
  • Reviewing and approving departmental budgets 
  • Releasing requested funds for company expenditure
  • Overseeing procurement and staff recruitment
  • Overseeing staff training and development programs
  • Reviewing periodic reports and adjusting operations to better meet company goals
  • Conducting periodic employee appraisals

 

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General Manager Job Description Examples:

 

Example 1

MADE Different. MADE Better. MADE FOR Everyone.

Xcelerate GYMS takes a full 360-degree view of our members health, fitness and wellbeing and gives them the support, the tools and the advice from world leading experts to help every member, maximise every element of their mind, body and soul.

How do we do this? By working with the experts that are leaders in fields to provide scientifically proven support strategies based in elite sport to empower all our members, irrespective of their current fitness levels to help them unlock their full potential and achieve their personal best.

Inspiring Hundreds OF Thousands OF Members – ONE Community AT A TIME

Our vision is for Xcelerate GYMS to be the beating heart of hundreds of local communities, as individuals and families focus on their health, wellbeing, and fitness. At Xcelerate GYMS we are delighted to announce we are now recruiting for key roles in our Forest Hill team.
In order to match our rapid growth of the business as we kick on closer to opening the doors of our club we are now recruiting for the following role:

General Manager

This person will be passionate about fitness, service and product and is incredibly hands on and prepared to lead from the front. You must have a real passion for the industry and enjoy motivating members and creating a world class fitness experience. We are looking for a passionate, energetic and charismatic Manager who has a strong background delivering against targets, along with a love of people and the desire to be the best.

As General Manager you will support, coach and inspire your team to achieve and deliver industry leading service and results. As well as managing the safe and effective running of the club, drive the commercial areas of the business whilst engaging with the wider community by hosting and supporting with events and programmes.

We are ideally looking to speak to candidates with experience in General Management, you could also be a super passionate Assistant Manager, Sales Manager or Fitness Manager ready to take their next step up. Our vision is “to create a culture that any employee will have a path to the Executive Team” with clear pathways for training, development and progression. We will talent spot for every gym and provide a growing group of high-quality individuals, aligned to our brand values and ready to become the next gen. of managers and leaders within the business.

Xcelerate Gym Forest Hill will be opening 15th July 2022, so it is important that the successful candidate is able to start work with us around that time and will be responsible of recruiting their world-class team prior to the official opening date.

Job Type: Full-time

Salary: £35,000.00-£60,000.00 per year

Additional pay:
  • Bonus scheme
  • Loyalty bonus
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus
    Benefits:
  • Employee discount
  • Gym membership
  • On-site parking
  • Wellness programmes
    Schedule:
  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Monday to Friday
  • Weekend availability

    Experience:
  • General Manager: 1 year Sales: 1 year (required)
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    Example 2

    The Platinum Group Ltd. is seeking a Franchise General Manager for a local establishment in Bermuda. The GM controls daily operations in the restaurant; ensures operations focus and execution; and ensures correct operational procedures are followed at all times

    Responsibilities

  • Driving P&L performance, including, plan and budget attainment; maintains a top-line orientation while striving to meet targeted cost percentages (e.g. Cost of Sales, Payroll costs, etc.) and maximize operating income.

  • Builds sales by focusing on operational excellence; understanding customer needs and desires; and working closely with the external Marketing Consultant on specific sales building programs

  • Ensure that essential daily accounting functions are performed (e.g. recording daily sales, deposit of daily receipts,; reconciling cash floats, and ensuring electronic back-up procedures are in place and followed).

  • Is responsible for driving customer satisfaction

  • Provides regular reports to the Executive Committee and the Board of Directors including (but not limited to) capital purchases; staffing; building repairs and maintenance; financial and sales updates; training; and security. Additional ad-hoc reports may also be requested by the Executive or Board.

  • Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team; ensures proper product handling; and maintains proper cash-handling procedures.

  • Ensures the verification of the delivery of quantity and quality of goods provided by vendors; ensures equipment repair and maintenance, including preventive maintenance basics; ensures a Maintenance Log and Preventive Maintenance Checklist is maintained; provides input for vendor negotiations; and completes first call to vendors for follow-up if work is unsatisfactory.

  • The GM will be required to spend time “on the floor” covering vacation and illness absences within the management team, including set-up and closing procedures. In peak times, the GM is also required to assist in operational positions to ensure speed of service standards and quality control standards are maintained.

  • The GM is responsible for conducting monthly meetings with the entire management team.

  • Responsible for overall staff development, including overseeing the training for all managers and team members for operational excellence;

  • Is responsible for all staff scheduling; maintaining adequate staff levels to enable effective operations and meet performance goals;

  • Maintains an environment free of harassment and discrimination. Resolves store-level employee relations activities with assistance provided by the External Consultant; is proactive in handling employee relations issues; ensures execution of policies, practices, and programs; manages relations and resolves disputes.

    Requirements:

  • Experience of leading and developing a diverse team

  • Previous experience working in either the Retail/Hospitality management
  • Strong understanding of profit and loss drivers
  • Ensure you and your team provide a fantastic customer service experience.
  • commercial understanding the a proven track record to drive sales and meet targets.
  • Strong communication of HR processes and procedures
  • Complete administration, stock take and banking/finance duties

    Job Type: Full-time

    Salary: £81,541.98-£97,850.38 per year

    Additional pay:
  • Bonus scheme
    Schedule:
  • 8 hour shift
  • Night shift

    Ability to commute/relocate:
  • Reading, Berkshire: reliably commute or plan to relocate before starting work (required)

    Experience:
  • Management: 5 years (required)

    Language:
  • English (required)

    Shift availability:
  • Day shift shift (required)
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    What does a General Manager do?

    A General Manager handles the day-to-day running of a business. They manage the company’s personnel, physical and financial resources to improve the company’s bottom line. They are also responsible for overseeing customer interactions and resolving any issues. In addition, they interact with other Managers across the organisation and liaise with external contractors and vendors.

    General Managers work across industries including retail, hospitality, food and drink, finance and more. They are senior-level staff and could also be in executive management, depending on the company. General Managers have various names across industries. In banking, they are called Branch Managers or Regional Managers. In technology and IT, they are known as Product Managers or Operations Managers.

     

    General Manager skills and qualifications

    A successful General Managers candidate  will have various prerequisite skills and qualifications, these include:

    • Knowledge of the principles of business administration
    • Familiarity with process improvement principles
    • Performance management skills
    • Excellent leadership and delegation skills
    • Ability to communicate effectively
    • Patience and attention to detail
    • Working knowledge of marketing strategies
    • Financial analytics and numeracy skills

     

    General Manager experience requirements

    A General Manager must have some experience in management. They should have worked in the relevant industry for at least five years. Some companies require candidates to have been employed with them for a number of years before they get promoted to General Manager. Some companies may prefer a candidate who has experience being an Assistant Manager before moving to the General Manager position. 

     

    General Manager education and training requirements

    General Managers must have at least te minimum GCSEs and some higher education qualifications such as college diplomas. Depending on the company and industry they work in, many companies prefer a bachelors’ degree in business or a related field. Some companies require candidates to have a Master’s Degree, such as the Master of Business Administration (MBA) and Master of Science in Financial Management. 

    Some employers require prospective General Managers to complete a number of training programs, such as the Chartered Management Institute in Management and Leadership (Level 4 to 6), Level 7 Strategic Management and Leadership Practice and Level 8 Strategic Direction and Leadership. Some employers also require candidates to obtain industry-specific certifications, such as the Certified Associate in Project Management and Project Management Professional certification, to prove their general understanding of management and leadership. 

     

    General Manager salary expectations

    According to Indeed Salaries, the average salary of General Managers in the UK is £38,557 per year. This figure varies depending on factors, including the years of experience needed for the position, the specific company and the geographical location of the job. 

     

    Job description samples for similar positions

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    General Manager job description FAQs

     

    What is the difference between a General Manager and a Managing Director?

    General Managers are more involved in the day-to-day operations of a company than a Managing Director. They are more hands-on with staff and clientele. Managing Directors are more focussed with strategic planning and creating policy, especially with regard to company spending and they ensure that the company complies with government regulation. In some cases, a General Manager may report to a Managing Director, Chief Executive Officer (CEO) or Chief Operating Officer (COO), while the Managing Director will report to the board or company President.

     

    Who reports to a General Manager?

    Since General Managers are at a higher position within a company, they have a variety of employees that report to them, including Assistant General Managers, Heads of Departments and Shift Supervisors.

     

    Do General Managers have different responsibilities in different industries?

    General Managers have the same basic responsibilities across industries. They also have more specific responsibilities unique to their industry. For instance, General Managers in small firms may carry out administrative tasks such as preparing payroll and other accounting activities. In larger corporations, this may be handled by a Human Resources Officer and an Accountant.

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