Head Cashier Job Description: Top Duties and Qualifications

A Head Cashier, or Lead Cashier supervises a team of cashiers. Their primary duties include maintaining cash register operations, safeguarding company assets and training all cashiers. 


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Head Cashier duties and responsibilities

Head Cashiers supervise and train all cashiers and maintain a positive work environment. Their other duties and responsibilities include:

  • Assisting customers and referring them to an Assistant Manager when needed
  • Scanning pricing information into the cash register system, collecting payments, verifying prices and quantities, issuing a receipt, wrapping and bagging merchandise
  • Voiding transactions of regular Cashiers, expediting price check request information and monitoring self-checkout areas
  • Resolving and balancing cash tills at the end of shifts, generating accurate till reports for each register, creating reports for credit and debit sales and accounting for many transactions 
  • Hiring, training and supervising new Cashiers
  • Managing all check-out functions and checking Cashier money counting tasks 
  • Serving as point of contact for customer service, Customer Service Associates, returns and exchanges
  • Listening to customer complaints and questions and referring them to the Assistant Manager when required
  • Following store procedures regarding coupons, gift cards, giveaways and the selling of specific items such as cigarettes and alcohol


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What does a Head Cashier do?

Head Cashiers play a vital role in many retail companies. They work with Store Managers and other Cashiers to provide excellent service to customers visiting the store. In addition, Head Cashiers prepare a schedule for all Cashiers and maintain a detailed awareness of every item’s location within the store. They also answer customer questions about products. In some cases, they make reservations, prepare takeout orders, weigh produce and bulk foods. In many companies, a Head Cashier meets with the store’s management regularly to discuss issues and concerns. Head Cashiers typically work indoors and stand for extended periods of time.


Head Cashier skills and qualifications

A successful Head Cashiers candidate will have various prerequisite skills and qualifications to perform their duties effectively, these typically include:

  • Computer skills 
  • Solid accounting and maths skills
  • Leadership, supervisory and teamwork skills
  • Customer service and interpersonal skills 
  • Attention to detail and ability to multitask
  • In-depth knowledge of various products
  • Ability to spot shoplifters and scan entrance and exit doors
  • Interpersonal skills


Head Cashier experience requirements

Head Cashiers must have at least one year of experience working as a Cashier. They must also have experience working with cash registers and other point-of-sale terminals and devices. Much of the training for this position happens on the job, within more entry-level Cashier roles. Depending on the company and the scope of the responsibilities, employers may prefer candidates who have prior leadership experience. 


Head Cashier education and training requirements

A Head Cashier position typically requires a General Certificate of Secondary Education (GCSE) or equivalent. For greater upward mobility in the role, some companies require candidates to obtain a Higher National Diploma (HND) or a certificate in retail management from an accredited community college. 


Head Cashier salary expectations

According to Indeed Salaries, the average salary of a Head Cashier in the UK is £9.18 per hour. This figure varies depending on factors, including the company, Head Cashier’s experience and geographical location. 


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Head Cashier job description FAQs


What should you look for in a Head Cashier CV?

Look for the relevant experience that relates to your company’s needs. Also look for skills that indicate successful customer service, for quantifiable achievements such as the amount of cash handled and the number of debit and credit card transactions processed. 


What's the difference between a Cashier and a Head Cashier?

A Cashier and Head Cashier both handle cash and provide customer service. However, a Cashier typically stays at the cash register at a check-out point. They handle purchasing transactions and put merchandise in a bag. A Head Cashier manages one or more Cashiers, balances cash drawers and reconciles sales to cash, credit cards and debit card income at the end of the day. 


How can you make your Head Cashier job description stand out?

List the qualifications and skills that candidates must have to be considered for the job. Make sure to specify whether these qualifications and skills must be considered as “requirements” or not. Also, specify whether it is a part-time job or a full-time job. Mention  the salary range, standard benefits and any perks available, as potential candidates appreciate this kind of transparency. Also,  provide applicants with an easy and simple way to apply for the position. 


Who does a Head Cashier report to?

A Head Cashier usually reports to the Store Manager or Assistant Store Manager. 

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