What does a Help Desk Clerk do?
Help Desk Clerks are responsible for determining computer issues and helping with the installation, setup and utilisation of new software and hardware. They may work on site or in a remote area. They may also perform their duties by communicating with employees or customers over the phone, via email or using a chat box over the computer.
Help Desk Clerk skills and qualifications
A successful Help Desk Clerk candidate will have various prerequisite skills and qualifications that typically include:
- Excellent verbal and written communication skills
- Good customer service and problem-solving skills
- Excellent computer skills and the ability to troubleshoot computer-related problems
- Proficiency in various computer software
- In-depth understanding of project management
- Ability to prioritise tasks, build good relationships with stakeholders and prepare budgets
- Time management skills and attention to detail
Help Desk Clerk experience requirements
A Help Desk Clerk must have at least three years of experience in a similar role. They must also have experience in diagnosing and resolving computer-related issues and researching, analysing and interpreting automated systems. Candidates must also have working experience in the fundamental operations of relevant software or hardware.
Help Desk Clerk education and training requirements
The minimum education requirement for a Help Desk Clerk is a GCSE. However, many employers prefer candidates with a bachelor’s degree in information technology, computer science or a related field. Some of the coursework included in these degree programmes includes computer operating systems, networks, hardware and software. Employers usually provide training through one-year certificate programmes or technical programmes. They also often provide continuing education opportunities, such as IT boot camps where trainees can rapidly improve their skills in a short period of time.
Help Desk Clerk salary expectations
According to Indeed Salaries, the average salary for a Help Desk Clerk in the UK is £11.47 per hour. Their actual salary varies depending on their experience, education, geographical location and company.
Job description samples for similar positions
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