Hotel Manager Job Description: Top Duties and Qualifications

A Hotel Manager, or Hotel Administrator oversees the smooth running of the day-to-day operations in a hotel and also manages ongoing profitability. Their duties include marketing and promoting the business, managing work schedules and providing service delivery that exceeds guests’ expectations.

 

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Hotel Manager duties and responsibilities

Hotel management involves a wide range of duties that include strategic thinking, event planning, financial management and client services. Their duties may vary depending on their work environment, but generally include:

  • Setting revenue and guest satisfaction targets and ensuring that these are met
  • Managing budgets and finances and controlling expenditure
  • Overseeing larger events, such as weddings or corporate conferences, and ensuring that customers are satisfied
  • Recruiting, training and managing a hotel’s employees
  • Carrying out regular inspections of a hotel’s property and amenities and organising necessary maintenance
  • Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place
  • Implementing and reviewing standard operating procedures to continuously improve a business
  • Proactively seeking opportunities and ways to maximise revenue and develop service delivery
  • Monitoring employee performance and offering regular evaluation meetings designed to improve service

 

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Hotel Manager Job Description Examples:

 

Example 1

*We are recruiting for a Hotel Manager at Risley Hall Hotel, a 11th Century Saxon Country House hotel set amongst 10 acres of its own grounds* *Popular for weddings and events as well as a great base for corporate business within the ever expanding Nottingham/Derby Business Hub.* *This role would be ideal for an experienced Operations Manager looking for their first Hotel Manager role, who has a strong bias towards Food & Beverage* *Job Title: * Hotel Manager *Reporting to: * Operations Director *Key Liaisons: * Hotel HOD’s, CWH Functional Support Team *Purpose of the role* Hotel Manager Leading the daily management of the hotel and the team working at the hotel to make sure all customers have a positive experience during their stay. The hotel manager will lead the service and operational delivery culture throughout the Hotel, ensuring standards are exceeded each customer every day. Ensuring the team and the hotel adhere to all H&S and Compliance Safety Standards Supporting the sales and marketing function of the hotel to the public, and directing the services offered at the hotel, weddings events and food & beverage departments within the hotel. Hotel Manager Job Duties * Managing staff and overseeing schedules to make sure all departments have enough employees to provide assistance to guests * Delivering the service strategy and culture across all operational departments * Aiding with budget creation and management * Assisting event planners with large-scale business and personal events * Overseeing beverage and food operations for events and individual guests * Working with the team to promote a safe atmosphere for guests and staff * Recruitment and staff management * Providing customer service and delivering exceptional hospitality each and every day. * Managing departments and teams * Providing training on changes in services * Scheduling and overseeing maintenance and repairs in individual rooms and common areas * Working with inspectors to ensure facility meets all requirements Hotel Manager Skills and Qualifications Key experience of volume Food & Beverage Operations.Good Customer Service, Willingness to listen and respond to complaints, Understand, and resolve concerns from guests, Strong Organisational Skills, Knowledge of Sales and Event Planning, Accounting and Financial Management, Problem Solving Skills for both customers and staff members that have problems at the hotel, Good Leadership to help oversee and motivate staff members. *Statutory Responsibilities* To ensure the safety of yourself. Ensuring you are aware of your in accordance with the company Health & Safety procedures. To adhere to all Fire, Health & Safety regulations attending any training sessions necessary to keep you updated on new legislation and ensuring compliance with all current legal requirements. Reference ID: RISJUN2021 Expected start date: 28/06/2021 Job Types: Full-time, Permanent Salary: Up to £30,000.00 per year Benefits: * Company events * Discounted or free food * Employee discount * On-site parking Education: * A-Level or equivalent (preferred) Work remotely: * No

Example 2

Your role would be to run and manage a 15th Century Inn in an exceptional location with stunning views on the Yorkshire Moors. This is a lifestyle position with a virtual free reign to enjoy running a business as if it were your own. Your responsibilities would be to manage a small hotel, restaurant and bar, the skills required are a bubbly, happy personality to make sure customers have a great experience. Flexibility in hours worked to ensure all aspects of the establishment is running smoothly. A knowledge of catering, service, hygiene and kitchen management is advantageous. Stock control and ordering. Customer service skills are essential to serve clients from all walks of life, and generations. General IT knowledge, training is given for specific knowledge required for the Hotel. Salary is negotiable according to qualifications and or experience. Minimum salary £25,000 with free accommodation as this is a live in position, pension, Westfield Health Insurance, staff discounts. (This position would suit a couple who love working together and enjoy a lifestyle business, as there are various positions available within the establishment to suit a partner whose salary would be commensurate with qualifications and experience) Job Types: Full-time, Permanent Salary: per year Additional pay: * Bonus scheme * Performance bonus * Tips * Yearly bonus Benefits: * Discounted or free food * Private dental insurance * Private medical insurance Education: * GCSE or equivalent (preferred)

What does the Hotel Manager do?

The scope of a Hotel Manager’s duties differ depending on the type and size of the establishment they work for. Those who work for large hotels and established hotel chains typically form part of a general management team, which can include multiple Hotel Managers. In such instances, a Hotel Manager normally focuses on one aspect of the business, such as finances, marketing or hotel services. In contrast, Hotel Managers who work for smaller establishments, such as independent boutique hotels, typically act as General Hotel Managers and oversee all aspects of the business.

 

Hotel Manager skills and qualifications

Hotel Managers interact with people throughout their working day. To successfully manage staff, deal with suppliers and provide customers with a pleasant stay, Hotel Managers need excellent interpersonal skills. Working with people also requires strong communication skills, including the ability to actively listen to others and clearly verbalise information and ideas. In addition, A successful Hotel Manager candidate will have various prerequisite skills and qualifications that typically include:

  • Strong leadership skills to lead employees and motivate everyone to work towards common goals
  • Excellent financial management skills to ensure a business remains profitable
  • A sound understanding of business processes and operational efficiency
  • Excellent customer service skills and a genuine wish to provide guests with a pleasant experience
  • A professional appearance and a calm and collected manner
  • Strong decision-making and problem-solving skills to ensure effective operations
  • Excellent organisational and time-management skills to handle the multi-faceted nature of the job

 

Hotel Manager experience requirements

Hotel Managers typically need previous experience working as a Hotel Manager or in another leadership position in the hospitality industry, such as a Restaurant Manager. Some employers, however, prefer applicants who have previous management experience in a client-facing environment. In general, hotel management positions require financial management experience, commercial acumen and experience in leading teams. Depending on the position, candidates may also need to show experience in event planning and running food and beverage operations.

 

Hotel Manager education and training requirements

There are no fixed education and training requirements for this position. Some Hotel Managers hold a foundation degree, a higher national diploma or a degree in hotel management, hospitality management or hospitality business management. Candidates can also demonstrate their skills and knowledge in the field by obtaining professional qualifications. The Institute of Hospitality (IOH), for instance, offers relevant courses such as a Level 3 Diploma in Hospitality and Tourism Management. Another way to gain valuable experience and skills is through an advanced apprenticeship in hospitality or a higher apprenticeship in hospitality management.

 

Hotel Manager salary expectations

According to Indeed Salaries, the average salary for a Hotel Manager in the UK is £34,890 per year. Salaries vary depending on location, level of experience and employer.

 

Job description samples for similar positions

If this job description doesn’t adequately describe the job opening you have, here are a few job description samples of similar positions to look at:

 

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Hotel Manager job description FAQs

 

What are the hours of a Hotel Manager?

The hours of a Hotel Manager are dependent on the hours of the place where they work. Generally hours include working late nights, over weekends and on bank holidays. The job often involves shift work and long hours, as many hospitality establishments are open for up to 24 hours a day.

 

Which establishments can benefit from a Hotel Manager?

Most hospitality establishments require Hotel Managers to oversee operations, including hotel chains, independent hotels and motels, residential clubs, inns and travel lodges.

 

What makes a good Hotel Manager job description?

When crafting your Hotel Manager job description, aim to include the necessary detail so that you can find the best fit for the position. If the position requires specific experience, such as experience in financial management, you can add this information. You can also describe the work environment and stipulate whether the position is a general management role or has a specific remit.

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