Inside Sales Representative Job Description: Top Duties and Qualifications

An Inside Sales Representative, or Salesperson sells products and services online or in a store or office environment. Their primary duties include understanding the customers’ needs, identifying new sales opportunities through calls and emails and helping Sales Executives close sales deals. 

 

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Inside Sales Representative duties and responsibilities

Inside Sales Representatives communicate with customers to understand their needs and generate new leads. Other duties and responsibilities of Inside Sales Representatives include: 

  • Developing new sales opportunities using outbound cold emails, cold calls and lead follow-ups
  • Communicating with customers to understand their needs and requirements and identify sales opportunities
  • Answering customers’ questions, resolving their concerns and providing additional information via calls and emails
  • Explaining and demonstrating the functions and features of products and services
  • Maintaining and improving the database of prospects
  • Researching for new leads 
  • Keeping up to date with product and service information and competitor offers
  • Upselling products and services

 

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Inside Sales Representative Job Description Examples:

 

Example 1

Job Description Summary Winnersh-based Competitive Salary + bonus + benefits A new and exciting opportunity for the position of Inside Sales Representative in BD has arisen. We are building a new UKI Inside Sales organization which is a key pillar of our UKI Commercial Excellence 2025 vision in order to better serve our small and medium accounts and accelerate our revenue growth. Job Description As an Inside Sales Representative you will play a fundamental role in increasing our customer base and reaching revenue growth objectives. You must be dedicated to spending time on the phone with prospective customers, working with channel partners, generating interest, qualifying prospects in order to close deals. Key responsibilities: Source new opportunities and new customers through outbound calls and emails Understand customer needs and requirements and how our products can help them improve their patient care Research accounts, identify key players and generate interest in order to achieve quarterly quotas Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals Perform effective online demos to prospects Manage quotations and renewals on time in full ensuring operational excellence for your focus customers. To be successful in this position you will have previous inside sales experience, ideally within healthcare but other sectors will be considered. You will be a self starter with a passion for making a difference and striving to move the business forward. You will have strong interpersonal skills with the ability to build relationships quickly over the phone and will be a team player. This is a fantastic opportunity to be part of a new, developing and growing inside team within a forward thinking and progressive multi-national medical devices business. Have we just described the next step in your career? If so click on the APPLY button now! Closing date: 13th June 2021 Interested in a career with BD, but this position doesn’t fit your skills and experience? Register on our careers page so you never miss an Primary Work Location GBR Winnersh - Eskdale Road

Example 2

Opentext - THE Information Company Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText. THE Opportunity: OpenText’s Carbonite & Webroot Sales team is looking for an Account Executive to join our UKI & Nordics team. The AE is responsible for identifying and selling OpenText’s Webroot & Carbonite products, using proven Sales Plays to net-new prospective accounts in your assigned territory. This is a quota carrying role and you will manage the full sales cycle, but by design will work with sales representative at our partners on Opportunities. You are the engine room of OpenText's Webroot & Carbonite sales organisation. The overall purpose of the Account Executive role at OpenText is to help customers become Cyber Resilient. The role is part of a regional team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change. The AE will drive our industry trusted OpenText product line into the market, focusing on our Cyber Resilient Solutions. You will help customers to transform and evolve their business by providing the right solution to positively impact their business and improve their most important business processes. This role does not normally require much travel, but from time to time you should meet with your aligned partners to drive demand and pipeline activity. The role also uses today’s world sales technology tools to meet customers and partners, set meeting and have virtual Face to Face relationships with customers. The world has changed, and this model has been truly adopted by our customers and partners. YOU ARE GREAT AT: Prospecting and identify key decision makers within the targeted accounts. Experienced in the full life cycle of sale: prospecting, selling, and closing Building and fostering new relationships to drive sales, owning the customer relationship. Providing a strong business justification to end-users, while ensuring that the given annual quota is met and exceeded. Leading as the point of contact, and more importantly sell and collaborate effectively with new customers. Creative individual that can easily identify potential and growth opportunities that others might miss. Work collaboratively with regional Partners, selling into their customer base. Flexing your creative muscles and exploring new challenges and opportunities. Thrive in a challenging ecosystem and lifelong learner who possess a strong desire to achieve. Being mentored by industry leaders who are passionate and authentic about sharing their experiences. Create pipeline for your territory using demand generation and prospecting tools Find new opportunities and quickly develop rapport with new clients Explore & identify new opportunities in new accounts Research and present business intelligence about customers and prospects Generate business opportunities through professional networking and cold-calling Travel occasionally for training and/or meetings WHAT IT TAKES: Bachelor’s Degree required or trained in the Sales Profession Love the challenge of developing new accounts, the opportunity to grow our business is what drives your efforts every day. You are intellectually curious, easily grasp new products and solutions, and bring the spirit of innovation to your customers 5+ years existing experience in software sales, ideally in a large corporate organisation. Ability to learn quickly and become an expert on a new set of products. Understanding of strategic, tactical and consultative selling processes You are clear, articulate and confident in all forms of communication in English plus any of the following languages is a bonus: Italian, German, French, Spanish. Ability to recognize and inspire your peers At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Example 3

Opentext - THE Information Company Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText. THE Opportunity: OpenText’s Carbonite & Webroot Sales team is looking for an Account Executive to join our UKI & Nordics team. The AE is responsible for identifying and selling OpenText’s Webroot & Carbonite products, using proven Sales Plays to net-new prospective accounts in your assigned territory. This is a quota carrying role and you will manage the full sales cycle, but by design will work with sales representative at our partners on Opportunities. You are the engine room of OpenText's Webroot & Carbonite sales organisation. The overall purpose of the Account Executive role at OpenText is to help customers become Cyber Resilient. The role is part of a regional team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change. The AE will drive our industry trusted OpenText product line into the market, focusing on our Cyber Resilient Solutions. You will help customers to transform and evolve their business by providing the right solution to positively impact their business and improve their most important business processes. This role does not normally require much travel, but from time to time you should meet with your aligned partners to drive demand and pipeline activity. The role also uses today’s world sales technology tools to meet customers and partners, set meeting and have virtual Face to Face relationships with customers. The world has changed, and this model has been truly adopted by our customers and partners. This role does not normally require much travel, but from time to time you should meet with your aligned partners to drive demand and pipeline activity. The role also uses today’s world sales technology tools to meet customers and partners, set meeting and have virtual Face to Face relationships with customers. The world has changed, and this model has been truly adopted by our customers and partners. YOU ARE GREAT AT: Prospecting and identify key decision makers within the targeted accounts. Experienced in the full life cycle of sale: prospecting, selling, and closing Building and fostering new relationships to drive sales, owning the customer relationship. Providing a strong business justification to end-users, while ensuring that the given annual quota is met and exceeded. Leading as the point of contact, and more importantly sell and collaborate effectively with new customers. Creative individual that can easily identify potential and growth opportunities that others might miss. Work collaboratively with regional Partners, selling into their customer base. Flexing your creative muscles and exploring new challenges and opportunities. Thrive in a challenging ecosystem and lifelong learner who possess a strong desire to achieve. Being mentored by industry leaders who are passionate and authentic about sharing their experiences. Create pipeline for your territory using demand generation and prospecting tools Find new opportunities and quickly develop rapport with new clients Explore & identify new opportunities in new accounts Research and present business intelligence about customers and prospects Generate business opportunities through professional networking and cold-calling Travel occasionally for training and/or meetings WHAT IT TAKES: Bachelor’s Degree required or trained in the Sales Profession Love the challenge of developing new accounts, the opportunity to grow our business is what drives your efforts every day. You are intellectually curious, easily grasp new products and solutions, and bring the spirit of innovation to your customers 5+ years existing experience in software sales, ideally in a large corporate organisation. Ability to learn quickly and become an expert on a new set of products. Understanding of strategic, tactical and consultative selling processes You are clear, articulate and confident in all forms of communication in English plus any of the following languages is a bonus: Italian, German, French, Spanish. Ability to recognize and inspire your peers At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Example 4

Job Description Inside Sales Representative - New Business Are you passionate about the chance to build on your experience in a world-class company that is market-leading for both content and technology? We are recruiting an Inside Sales Representative to drive sales of the Digita/Onvio range of products to small/medium sized accounting firms. The key priorities of this role involve prospecting to build new opportunities, identifying key needs and requirements of a potential client with a view for them to use our software and partner with TR. Another key area is maintaining relationships with clients and increasing awareness of new solutions we bring to market. If you are looking for the next step in your career; like being a part of a growth organisation and working with driven, passionate people to contribute to the success of a region, this is a great opportunity for you. About the Role In this opportunity as an Inside Sales Representative - New Business you will: Cold call for new business and identify new opportunities to work on Follow up on inbound leads and take potential clients through an effective and consultative sales process. Calling and liaising with clients regarding their existing subscriptions and identifying any cross sales opportunities. Demonstrating the Digita suite and Onvio solution to clients Liaising with key stakeholders within the business Commercial awareness - staying abreast of any updates and developments within the industry. About You: To be our Inside Sales Representative - New Business you will likely have/be: Experience working in in an new business role, driving the full sales cycle. Proven success working within a target driven environment Strong relationship builder with exceptional communication skills – both written and verbal Proven sales and negotiation skills with a clear understanding of an effective sales process Highly motivated self starter with the ability to multi-task and prioritize workload Knowledge of the Accountancy marketplace is beneficial Experience of selling software solutions would be preferred but not essential What's in it For You At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth: Compensation: Base salary, and variable compensation that is directly related to your success Learning & Development: On-the-job coaching & learning, key talent programs. Benefits: Flexibility, Comprehensive health coverage with benefits are effective day one. Perks: Social events & activities, 2 paid volunteer workdays a year. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information about Thomson Reuters can be found on Locations Exmouth-United Kingdom

What does an Inside Sales Representative do?

Inside Sales Representatives sell products or services to customers, this could include both individuals and businesses. They look for new clients, understand the needs of customers and make effective sales pitches. Many Inside Sales Representatives contact potential customers several times before making a sale. They usually perform a number of follow-up calls to determine the customer needs and recommend solutions. After making a sale, Inside Sales Representatives may remain in contact with the customer in order to strengthen the client relationship and sell additional service or products. 

 

Inside Sales Representative skills and qualification

A successful Inside Sales Representative candidate will have a range of skills and qualifications to perform duties effectively: These skills and qualifications include: 

  • Excellent customer service skills
  • Excellent verbal communication and active listening skills
  • Experience working with telephones and handling multiple calls and emails daily
  • Patience, time management skills and the ability to prioritise tasks
  • Ability to work independently and as part of a team
  • Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts and percentages 

 

Inside Sales Representative experience requirements

The experience requirement for Inside Sales Representatives varies depending on the product or service they will be selling. Ideally, Inside Sales Representatives must have a few years of experience selling products or services of a company. It’s helpful if candidates have customer service experience. Candidates can also gain valuable experience during their studies or apprenticeship. 

 

Inside Sales Representative education and training requirements

The educational requirements of Inside Sales Representatives depend on their job duties and responsibilities and the industry. Some employers prefer candidates with a bachelor’s degree, while others recruit applicants with an intermediate or advanced apprenticeship in sales and telesales. Relevant work experience can also pass for educational qualifications in some organisations. Inside Sales Representatives who sell specialised products or services such as pharmaceuticals or chemicals may need a degree in that field or professional certifications to qualify for employment. Depending on the industry, employees may need to be trained after recruitment. 

 

Inside Sales Representative salary expectations

According to Indeed Salaries, the average salary of Inside Sales Representatives is £27,800 per year. The actual salary can depend on the industry, job duties and responsibilities, experience, qualifications, location and the employer. 

 

Job description samples for similar positions

Here are job description samples for similar positions if you are not looking to recruit Inside Sales Representatives:

 

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Inside Sales Representative job description FAQs

 

How can you make your Inside Sales Representative job description stand out?

To attract good candidates start with a powerful summary that includes the exact job title. By being specific you will increase the chances of getting applications from the right candidates. Describe the specific job duties and responsibilities so candidates know what to expect, also highlight the specific qualifications, experience and skills required for the role. It is also helpful to include information about salary and employment benefits.

 

What is the difference between an Inside Sales Representative and an Outside Sales Representative?

The primary difference between an Inside Sales Representative and an Outside Sales Representative is the location of their work. Inside Salespersons typically sell from an office or through cold calls and emails while Outside Salespersons sell through face-to-face interactions with people and visits to conventions or client businesses. 

 

Who does an Inside Sales Representative report to?

An Inside Sales Representative reports directly to a Sales Manager or the equivalent in an organisation.

 

What makes a good Inside Sales Representative?

Highly effective Inside Sales Representatives should have exceptional knowledge of the company’s products and services. They must understand the terminologies of the company’s field and be up-to-date with the latest industry trends. Inside Sales Representatives should also be proficient in the company’s most-used sales tools and be adept at social media platforms used by its customer base. 

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