What does an Inside Sales Representative do?
Inside Sales Representatives sell products or services to customers, this could include both individuals and businesses. They look for new clients, understand the needs of customers and make effective sales pitches. Many Inside Sales Representatives contact potential customers several times before making a sale. They usually perform a number of follow-up calls to determine the customer needs and recommend solutions. After making a sale, Inside Sales Representatives may remain in contact with the customer in order to strengthen the client relationship and sell additional service or products.
Inside Sales Representative skills and qualification
A successful Inside Sales Representative candidate will have a range of skills and qualifications to perform duties effectively: These skills and qualifications include:
- Excellent customer service skills
- Excellent verbal communication and active listening skills
- Experience working with telephones and handling multiple calls and emails daily
- Patience, time management skills and the ability to prioritise tasks
- Ability to work independently and as part of a team
- Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts and percentages
Inside Sales Representative experience requirements
The experience requirement for Inside Sales Representatives varies depending on the product or service they will be selling. Ideally, Inside Sales Representatives must have a few years of experience selling products or services of a company. It’s helpful if candidates have customer service experience. Candidates can also gain valuable experience during their studies or apprenticeship.
Inside Sales Representative education and training requirements
The educational requirements of Inside Sales Representatives depend on their job duties and responsibilities and the industry. Some employers prefer candidates with a bachelor’s degree, while others recruit applicants with an intermediate or advanced apprenticeship in sales and telesales. Relevant work experience can also pass for educational qualifications in some organisations. Inside Sales Representatives who sell specialised products or services such as pharmaceuticals or chemicals may need a degree in that field or professional certifications to qualify for employment. Depending on the industry, employees may need to be trained after recruitment.
Inside Sales Representative salary expectations
According to Indeed Salaries, the average salary of Inside Sales Representatives is £27,800 per year. The actual salary can depend on the industry, job duties and responsibilities, experience, qualifications, location and the employer.
Job description samples for similar positions
Here are job description samples for similar positions if you are not looking to recruit Inside Sales Representatives: