IT Manager Job Description: Top Duties and Qualifications

An IT Manager, or an IT Systems Administrator, manages the network and server infrastructure of a company. The primary duties are the security of the company’s computer systems and electronic data, development and implementation of customised systems and overseeing all computer-related activities.


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IT Manager duties and responsibilities

With the task of overseeing all IT functions of the company, the Manager needs to have expert knowledge of the industry’s best practices and stay up-to-date with advances. Their main responsibilities include:

  • Supervising daily operations of network and server infrastructure
  • Aligning IT infrastructure with current and future business requirements and goals
  • Managing IT budgets, forecast, handling cash flow and enforcing cost-effectiveness
  • Evaluating risk, developing network recovery and backup processes
  • Assessing and purchasing new and replacement hardware
  • Assuring that IT activities are within the limits of applicable laws, codes and regulations
  • Testing, troubleshooting and adjusting information systems to operate effectively
  • Implementing security of the network, data and its storage and communication systems


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What does an IT Manager do?

The responsibilities of an IT Manager’s varies based on a company’s needs, but typically focuses on computer networks. IT Managers determine new hardware and software needs, oversee code requirements and run cables to new work areas. The IT Manager runs tests to verify that the components of the system are functioning at maximum efficiency.

IT Managers build and implement the systems architecture, direct the work of Systems Analysts and Security Analysts. They also manage personnel verifying the completion of  their tasks and are involved in their hiring and training. An IT Manager also manages budget activity, updating senior management and maintaining the security of the data and systems round out the manager’s accountabilities.


IT Manager skills and qualifications

A successful IT Manager candidate needs to have various prerequisite skills and qualifications. They include:

  • Ability to assess and recruit top candidates, train new IT staff, supervise and motivate team members for high performance
  • Experience coordinating installations, upgrades, and maintenance
  • Ability to identify software needs
  • Knowledge of architecture processes and performance reports of operating systems
  • Strong critical thinking skills
  • Skills to understand and oversee code development


IT Manager experience requirements

Typical work experience includes project management with the proven ability to prioritise, handle risk, control costs, adhere to timelines and manage project teams. Working knowledge of in-house computer networks and the ability to explain complex systems and the changes made necessary to identify upgrades can be a great asset. 

Experience in Web development, virus removal, cleaning infected hard drives and stripping hardware after a security breach occurs are the vital skills of an IT Manager. Strong candidates must also have knowledge of or experience in cloud architecture. Other valuable experience includes leading and managing large IT projects and rolling out IT infrastructures across various technologies. Experience with databases, database storage systems and phone systems are required as well.


IT Manager education and training requirements

A Bachelor’s Degree in Information Technology, Information Systems or Computer Science is required. Sometimes a Foundation Degree, university course, Higher National Diploma (HND) in Computer Networking and Security, Networking Communications Systems, Computer Science or Digital Communications is accepted. Some companies honor apprenticeships, training with a provider or industry certification. The IT Manager must have two to five years’ experience in IT operations or two-plus years of IT department supervisory experience. In-depth knowledge of Google Apps administration, Microsoft Windows, service desk and network administration is also necessary for the role. Proven record of problem-solving and project management skills is usually appreciated.


IT Manager salary expectations

According to Indeed Salaries, the average salary for an IT Manager is £44,305 per year. Salary may be dependent on experience, location and company.


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IT Manager job description FAQs


What is the difference between an IT Specialist and an IT Technician?

IT Specialists monitor computer systems, troubleshoot errors, update and upgrade systems. They uphold digital security, provide technical support to employees and run the system effectively and efficiently.

IT Technicians perform maintenance, implement networks and troubleshoot for users on location. They design and maintain websites and operate chat lines and help desks.


What is the difference between an IT Manager and an IT Project Manager?

The IT Manager oversees all activities of the IT department. They determine the company’s current and future IT needs and implement systems to meet requirements. The Project Manager handles one project at a time. The Project Manager initiates the project, plans, executes, monitors, controls and closes the project.


What is an IT Business Analyst?

In small companies, one person may fufil all of the roles in the IT department. The specific purpose of an IT Business Analyst as opposed to an IT Manager is to understand a business problem, analyse the current state of the business, provide recommendations to solve the problem and determine costs. The role liaises between senior management and IT.


How can you make your IT Manager job description stand out?

Depending on the company size, one person may be responsible for all functions of the IT department. Write in first and second person (this uses an active rather than passive voice and sends a forceful message) and only include three-seven bullet points of clear and concise competencies. Also, state accountabilities and the service standards. Keep the title general and avoid using internal titles or abbreviations.

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