IT Technician Job Description: Top Duties and Qualifications

An IT Technician, or IT Support Technician, maintains the computer and network systems of an organisation. Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting employees and customers with IT-related problems.


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IT Technician duties and responsibilities

IT Technicians operate and maintain computer systems and networks to ensure that the concerned people get the most effective IT functionality. Some of their main duties and responsibilities include:

  • Serving as the first point of contact for IT support within the organisation
  • Installing, configuring and maintaining software and hardware components of computer and network systems
  • Diagnosing and troubleshooting software and hardware issues
  • Repairing and replacing damaged computer and network components
  • Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
  • Supporting people whenever they encounter challenges with computers and network devices
  • Maintaining and updating technical documentation regularly
  • Testing new hardware and software before full-scale installation


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IT Technician Job Description Examples:


Example 1

Job Introduction Schools ICT (Orbis IT & Digital) are excited to be offering an excellent opportunity for a 1st Line Local Support Technician role within our ever growing, friendly and hardworking team. Primarily supporting our customers onsite, you will require a broad spectrum of knowledge, friendly can-do attitude and the ability to work in a team. Together we will ensure our customers benefit from an effective, efficient and professional ICT support service through onsite customer support visits, as well as using a variety of remote technologies when working from our Service Desk. A large element of this job is building professional relationships and delivering high quality customer service. You will be liaising regularly with customers, working closely with fellow team members and organising your workload to provide a rich experience for our customers. Naturally, you will need proven ICT skills, but equally important is the ability to communicate well at all levels. We operate in a mostly Microsoft Windows environment, but cover anything from Desktop Support, Basic Networking, Audio/Visual, Software Installation, iPads, Maintenance and Monitoring. This includes working with Apple Mac and Chrome devices. You will also need working knowledge of basic server functions such as Active Directory and Group Policy. Microsoft/Google Certifications and experience in an ITIL environment are desirable, but not essential. Our customers are all different types of Public Sector organisations and charities. The vast majority are within the Education sector. This role involves frequent daily travel in rural and urban areas across the Orbis operating area (Primarily within East Sussex), supporting our school-based customers. Typically you will be assigned a group of customer sites to support and regularly visit. However, travelling to support other customers and colleagues for larger projects and major incidents will also be required. We have customers throughout East Sussex and bordering counties and therefore welcome applicants from this broad geography. Applicants must clearly demonstrate how they will meet the travel requirements of the post. Local Support Technicians travel in their own vehicle and are reimbursed at the standard council "per mile" rate. Further details about the role can be found in the listed job description. Please Note: It is vital that upon application you ensure a detailed response is submitted showing how you meet the essential and desirable criteria as specified in the attached job description. It is also advised to upload your most recent up-to-date CV. For more information please contact Sam Shaw on 07768 554660 or email[website] Additional Information This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to Please note that we require evidence of an overseas police check if you have lived or worked abroad. Your starting salary will be pro rata if the above position is part-time or term-time only. Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits. Company Information East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit. Package Description Hours of work: 37 hours per week. Working pattern: Full-time or Term-time only, dependent on candidates preference. Closing date: Sunday 04 July 2021 Interview date(s): Wednesday 21 July 2021 and/or Thursday 22 July 2021 For an informal discussion, please contact Sam Shaw on 07768 554660

Example 2

*Company description* Menage Pantano Ltd supports the Education Sector in assisting in the provision of Trade Courses to provide NVQs to many students of all ages to enable them to get out into the world of work where otherwise they may have been unable. *Job description* *General Information* Position Title: Junior IT Technician Department: IT *Position Purpose & Summary* To Provide Support to the IT Department and the rest of the Staff. There will be daily tasks as well as problem solving different issues each day. You need to be able to think on your feet and use initiative as well as drawing on knowledge already obtained. You will need to be prepared to be on call for one week in every 4 (after 5pm and the weekend). You will be a team player and keen to be flexible, Pro-active and help where required. *Essential Duties of the Position* * Provide 1st line support for our staff * Daily monitoring of infrastructure, backups and security * Troubleshooting technical issues * Assisting the IT team with projects and other work * Assuming other responsibilities while other members of IT are out of the office * Expectation of being on-call once every 4 weeks * Potential working on other sites overnight, when required *Required Skillset* * Basic computer knowledge * Good verbal and written communication skills * Ability to work within a team and individually * Willingness to learn new skills * Proactive with doing work and learning new technologies Job Types: Full-time, Permanent Salary: per year COVID-19 considerations: All employees are required to do the lateral flow tests twice a week and report their result to HR. Work remotely: * No

Example 3

We're looking for an Apprentice IT Technician to serve as the first point of contact for customers seeking technical assistance. Perform remote troubleshooting through diagnostic techniques and pertinent questions and determine the best solution based on the issue and details provided by customers. We are looking for an apprentice technician to provide customers with assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. The technician must have good technical knowledge and be able to listen effectively to understand the problem and communicate possible solutions. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business. *Responsibilities: * * Serve as the first point of contact for customers seeking technical assistance * Perform troubleshooting through diagnostic techniques and pertinent questions * Determine the best solution based on the issue and details provided by customers * Walk the customer through the problem solving process * Direct unresolved issues to the next level of support personnel * Provide accurate information on IT products or services * Follow company procedures, continue to develop and improve these * Record events and problems and their resolution, follow-up and update customer status and information * Design, build and supply the solution, to fix the problem or overcome the difficulties the customer is experiencing * Produce the invoice and charge the customer for the services and products they have received *Desired skills: * * Good understanding of computer systems, mobile devices and other tech products * Ability to diagnose and resolve basic technical issues in a structured manner * Proficient in English with excellent communication skills *Personal qualities: * * Patient, customer-oriented and cool-tempered * Smart and presentable within a corporate environment *_Due to the nature of the role, we require a driver with access to their own vehicles to visit company sites, offering IT support. _* *Please NOTE: To be eligible for this apprenticeship, you must hold a minimum of 5 GCSE's Grade C/4 and above and have been a resident of the UK/EU for the last 3 years.* _JBC Skills Training Ltd reserve the right to remove this advert any time before the closing date_ _We may close this vacancy before the advertised Closing Date, so interested candidates should apply as soon as possible_ Application deadline: 09/07/2021 Expected start date: 19/07/2021 Job Types: Full-time, Apprenticeship Salary: £215.63 per week Schedule: * Monday to Friday Education: * GCSE or equivalent (required) * Full UK Driving Licence with access to your own vehicle (required) Work remotely: * No

Example 4

*IT Technician* *Role Overview: * Based primarily at BCA Automotive Yeovil office, IT Technician is responsible for ensuring helpdesk calls are resolved in a timely and efficient manner, either directly or by escalating to other members of the I.T Department. Excellent communication skills are key as you will be required to work with staff at all levels of the organisation directly or by telephone and email. Reporting to the IT Technician Team Leader, the post holder’s key will be, but not limited to: * Providing IT support and troubleshooting on site and remote locations * Installation of new equipment and technologies * Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge * At times responsible for providing IT support and troubleshooting via telephone and remote support software * Liaison with 3rd party software vendors where required * Monitoring the helpdesk software for calls logged by staff at all sites, prioritising the calls and ensuring all calls are resolved in a timely and efficient manner. * Updating helpdesk calls with status updates and details of call resolutions. * Where appropriate escalating calls within the team * Communicating with end-users based at other sites via phone and email to diagnose and resolve faults. * Visit other sites to install new I.T hardware and resolve faults when required. * Assisting with hardware and desktop/server software upgrades. * Creation and modification of user accounts. * Using network management software to monitor for hardware and network faults. *Person Specification: * The ideal candidate will possess: _Essential _ * A minimum of 5 GCSEs (or equivalent / relevant qualification) grade A to C, including English and Maths. * Good experience of Microsoft Excel, Word, Outlook, and other Microsoft products. * Full UK driving license, as some traveling to other locations will be required. * Knowledge of Active Directory * Desktop, Laptop & Printer troubleshooting * Anti-Virus solutions experience * Data Backup Solutions * Proactive and self-motivated * Minimum 3 years’ experience within an IT Support role either internally or for an IT support organisation. * Experience with Microsoft Windows 10, Server 2016-19, Office 2016 and O365 * Working knowledge of networking protocols TCP-IP, DNS, SMTP, DHCP and VPN etc. _Desirable_ * Excellent problem-solving skills. * Excellent communication skills. * A professional attitude when interacting with staff, customers, and suppliers, face-to-face and over the telephone. * Exceptional organisational and time management skills, and able to prioritise your own workload. * The ability and willingness to work occasional evenings and weekends as and when required. * The ability to work individually but also to share knowledge with other members of the team based in Yeovil and escalate issues within appropriate timeframes. Reference ID: Ittechyeovil Application deadline: 18/06/2021 Job Types: Full-time, Permanent Benefits: * Bike to work scheme * Company pension * Employee discount * Sick pay * Store discounts Schedule: * 8 hour shift * Monday to Friday Work remotely: * Temporarily due to COVID-19

What does an IT Technician do?

An IT Technician ensures that a company’s computer systems work effectively for streamlined operations. They install computer hardware and software, update applications and perform diagnostic tests and maintenance on computer components. IT Technicians also set up internal and external computer networks to ensure that servers can deliver information to internal and external clients of a company. They help people resolve network, hardware and software issues and set up firewalls to safeguard IT systems. Depending on their specialisation and employment requirements, IT Technicians can work as full-time or temporary staff within a company and offer technical support.


IT Technician skills and qualifications

An IT Technician must have an excellent technical aptitude including the ability to configure operating systems and network devices. A successful IT Technician candidate will have various prerequisite skills and qualifications that typically include:

  • Proven work experience in IT support or IT technician roles
  • Associate degree or advanced apprenticeship in Computer Science or relevant disciplines
  • In-depth knowledge of Windows, Mac, Linux and UNIX operating systems
  • Practical experience with internet and network security protocols
  • Problem-solving skills
  • Technical documentation skills
  • Organisational and interpersonal skills


IT Technician experience requirements

Employers often prefer candidates who have worked in similar roles such as IT Help Desk, IT Support and related positions. They are knowledgeable in every aspect of mobile and desktop operating systems. IT Technicians should be proficient in networking configuration, diagnostics and maintenance. These professionals have experience with computer and network security, including firewalls, antivirus software and malware protection.

IT Technicians often need to provide technical support remotely and need to be familiar with virtual network solutions. They also need to have exceptional communication skills as the role includes dealing with customers by providing customer support. Most positions require IT Technicians to be proficient with the use of command-line interface for Windows, Mac OS, Linux and UNIX. Some employers also look for candidates with programming knowledge. Junior roles may include on-the-job training, whereas mid and senior IT Technician positions typically require 2-5 years of experience.


IT Technician education and training requirements

Generally, IT Technicians need  a higher education college course in computing or IT support. Some employers will accept candidates with a Level 2 Certificate in ICT Systems Support or Level 3 Diploma in ICT Professional Competence. An advanced apprenticeship in IT support or IT infrastructure is also helpful. Employers also value candidates who have certifications recognised in the industry these include, the CompTIA A+, Google IT Support Professional certification and related courses from Microsoft and Cisco.


IT Technician salary expectations

According to Indeed Salaries, the average salary for an IT Technician is £22,075 per year. Salary may depend on the exact job duties and responsibilities, the employer, location and experience.


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IT Technician job description FAQs


What qualities make a good IT Technician?

The most important attribute that a successful IT Technician should have is the ability to solve problems. Competent IT Technicians are adept at identifying, diagnosing and troubleshooting issues that affect the operation of a company’s IT infrastructure. This role also requires patience because they must be able to listen and empathise with non-technical employees and clients who have issues with their computer systems. Other qualities of IT Technicians include excellent verbal and written communication skills because this role involves interacting with people directly.


Who does an IT Technician report to?

An IT Technician reports to different senior members depending on the structure of the company. However, they typically report to an IT Manager, Office Manager or Office Administrator.


What should you look for in an IT Technician resume?

When assessing an IT Technician’s resume, look for evidence of experience in a related role. The ideal candidate will be proficient in IT fundamentals such as computer hardware, operating systems, networking, security, troubleshooting and programming. Also, look for any mentions or examples of the candidate’s ability to solve technical problems in their previous jobs.

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