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IT Technician Job Description: Top Duties and Qualifications

An IT Technician, or IT Support Technician, maintains the computer and network systems of an organisation. Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting employees and customers with IT-related problems.

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IT Technician duties and responsibilities

IT Technicians operate and maintain computer systems and networks to ensure that the concerned people get the most effective IT functionality. Some of their main duties and responsibilities include:

  • Serving as the first point of contact for IT support within the organisation
  • Installing, configuring and maintaining software and hardware components of computer and network systems
  • Diagnosing and troubleshooting software and hardware issues
  • Repairing and replacing damaged computer and network components
  • Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
  • Supporting people whenever they encounter challenges with computers and network devices
  • Maintaining and updating technical documentation regularly
  • Testing new hardware and software before full-scale installation
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IT Technician Job Description Examples:

What does an IT Technician do?

An IT Technician ensures that a company’s computer systems work effectively for streamlined operations. They install computer hardware and software, update applications and perform diagnostic tests and maintenance on computer components. IT Technicians also set up internal and external computer networks to ensure that servers can deliver information to internal and external clients of a company. They help people resolve network, hardware and software issues and set up firewalls to safeguard IT systems. Depending on their specialisation and employment requirements, IT Technicians can work as full-time or temporary staff within a company and offer technical support.

IT Technician skills and qualifications

An IT Technician must have an excellent technical aptitude including the ability to configure operating systems and network devices. A successful IT Technician candidate will have various prerequisite skills and qualifications that typically include:

  • Proven work experience in IT support or IT technician roles
  • Associate degree or advanced apprenticeship in Computer Science or relevant disciplines
  • In-depth knowledge of Windows, Mac, Linux and UNIX operating systems
  • Practical experience with internet and network security protocols
  • Problem-solving skills
  • Technical documentation skills
  • Organisational and interpersonal skills

IT Technician experience requirements

Employers often prefer candidates who have worked in similar roles such as IT Help Desk, IT Support and related positions. They are knowledgeable in every aspect of mobile and desktop operating systems. IT Technicians should be proficient in networking configuration, diagnostics and maintenance. These professionals have experience with computer and network security, including firewalls, antivirus software and malware protection.

IT Technicians often need to provide technical support remotely and need to be familiar with virtual network solutions. They also need to have exceptional communication skills as the role includes dealing with customers by providing customer support. Most positions require IT Technicians to be proficient with the use of command-line interface for Windows, Mac OS, Linux and UNIX. Some employers also look for candidates with programming knowledge. Junior roles may include on-the-job training, whereas mid and senior IT Technician positions typically require 2-5 years of experience.

IT Technician education and training requirements

Generally, IT Technicians need a higher education college course in computing or IT support. Some employers will accept candidates with a Level 2 Certificate in ICT Systems Support or Level 3 Diploma in ICT Professional Competence. An advanced apprenticeship in IT support or IT infrastructure is also helpful. Employers also value candidates who have certifications recognised in the industry these include, the CompTIA A+, Google IT Support Professional certification and related courses from Microsoft and Cisco.

IT Technician salary expectations

According to Indeed Salaries, the average salary for an IT Technician is £22,075 per year. Salary may depend on the exact job duties and responsibilities, the employer, location and experience.

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IT Technician job description FAQs

What qualities make a good IT Technician?

The most important attribute that a successful IT Technician should have is the ability to solve problems. Competent IT Technicians are adept at identifying, diagnosing and troubleshooting issues that affect the operation of a company’s IT infrastructure. This role also requires patience because they must be able to listen and empathise with non-technical employees and clients who have issues with their computer systems. Other qualities of IT Technicians include excellent verbal and written communication skills because this role involves interacting with people directly.

Who does an IT Technician report to?

An IT Technician reports to different senior members depending on the structure of the company. However, they typically report to an IT Manager, Office Manager or Office Administrator.

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