Resources
Post a Job
 Special offer 

Jumpstart your hiring with a £100 credit to sponsor your first job.*

Sponsored jobs are 4.5 times more likely to result in hiring someone.**
  • Invite matched candidates to apply
  • Increase your visibility in job search results
  • Appear to more candidates longer
*The £100 Sponsored Job credit offer is only available for new accounts in the UK that post a job and expires one year after account creation. Upon expiration of the credit, users are charged based on Sponsored Job budget. Terms, conditions and quality standards apply **Indeed data (worldwide)

IT Technician Job Description: Top Duties and Qualifications

An IT Technician, or IT Support Technician, maintains the computer and network systems of an organisation. Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting employees and customers with IT-related problems.

Build a Job Description
Are you a Job Seeker? Find Jobs

IT Technician duties and responsibilities

IT Technicians operate and maintain computer systems and networks to ensure that the concerned people get the most effective IT functionality. Some of their main duties and responsibilities include:

  • Serving as the first point of contact for IT support within the organisation
  • Installing, configuring and maintaining software and hardware components of computer and network systems
  • Diagnosing and troubleshooting software and hardware issues
  • Repairing and replacing damaged computer and network components
  • Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
  • Supporting people whenever they encounter challenges with computers and network devices
  • Maintaining and updating technical documentation regularly
  • Testing new hardware and software before full-scale installation
Build a Job Description
Are you a Job Seeker? Find Jobs

IT Technician Job Description Examples:

Example 1

Encocam are recruiting a IT Technician to work as part of our small Systems team at our New Head Office in Alconbury Weald, Cambridgeshire.This would be an ideal for anyone looking to build a career in the IT computer industry.

You will be the 2nd line of IT support assisting the IT Engineer, who will be mentoring you and helping develop your computer skills and talents.

You will be responsible for installing, supporting, and maintaining Microsoft Windows 10 systems, company mobile phones and printers for all the 230 employees across the different offices.

There is a wide range of responsibilities, which will include:

  • Installation, configuration and maintenance of all hardware and software throughout the company at different locations.
  • Troubleshoot, fix, and repair mobiles, desktop, laptop, and server issues.
  • Implement new technologies and provide resources to complete IT projects as needed.
  • Provide a reliable and effective support service to our internal/external customers.
  • Assist with the prompt resolution of support service tickets
  • Identifying and resolving software and hardware issues as required.
  • Creating and maintaining user accounts in Microsoft 365/Active Directory
  • Creating & maintaining of accounts in the Telephony system
  • Reviewing the held messages in Mimecast
  • Reviewing the messages identified by IronScales.
  • Identify computer or network equipment shortages and place orders

    You will need at least 3 years IT experience including installation, configuration and deployment of software and computers for this support position.

    Encocam engineering manufacture products within the automotive safety industry which includes crash test dummies as well as aluminium honeycomb for crash barriers and composite panels across our 2 production sites.

    If you’re looking for a new challenge in your I.T. career, send us your CV today.

    Job Types: Full-time, Permanent

    Benefits:
  • Casual dress
  • On-site parking
  • Referral programme
    Schedule:
  • Monday to Location: In person

    • Example 2

    Who are we?

    SE Recycling is one of Europe’s leading electronic asset management businesses based in Manchester. We specialise in the safe disposal of redundant IT and mobile technology across all sectors of the business community. For more information on our company, please visit our website [website]

    Who are we looking for?

    We are looking to recruit a Full Time IT Technician who is technical literate and highly motivated to join in our Data Sanitization department.

    General Duties

    · Carry out Asset Tagging and HDD’s wiping

    · Sorting and Testing IT Equipment

    · Maintain and repair technological equipment (e.g. routers) or peripheral devices

    · House keeping of warehouse & workstation

    · Any other duties which may be reasonably expected

    Skills and Experience

    · Good Computer literacy (Microsoft office)

    · IT (Hardware & Software) background preferable

    · Ability to lift and move heavy equipment E.g. printer

    · Attention to details

    · Ability to work on its own initiative and within a team.

    Job Details

    Working Hours: Monday – Friday 9:30am to 5:30pm

    Holidays: 28 days including Bank Holidays

    Salary: National Minimum Wage/ Living Wage according to your age

    Training: Commensurate with the position and training provided but the candidate with relevant experience would be advantage.

    This position is available for immediate start for the right candidate.

    To apply for this position, candidates must be eligible to live and work in the UK.

    For further information please call us on 0161 637 5656.

    Please note: We will only contact you, if you have been short listed for our interview process.

    Job Types: Full-time, Location: In person

    Example 3

    First Line IT Support Technician

    Reporting into the Group Head of IT, we're looking for a highly motivated First Line IT Support Technician to be the first point of contact for employees across the business and to provide support on a range of IT equipment, software and hardware.

    The role is also supported by a third party managed service.

    Hours:

    37.5 hours per week, Monday to Friday.

    Pay:

    Full time salary is between £22,000 - £25,000 per year depending on experience.

    Duties:

  • Provide 1st line support to all users across the organisation, logging all Incidents and Service Requests accurately and resolving in a timely fashion.
  • Supporting all company owned technology including desktops, laptops, printers, software and mobile devices
  • Setting up new starters and issuing IT equipment
  • Triage Incident and Support requests and escalate to the appropriate 3rd party support function and oversee the resolution keeping internal staff updated
  • Providing advice and guidance to staff on the use of IT systems and software, translating technical information into easily understood language
  • Installing, testing and configuring appropriate software and functions according to specifications
  • Maintaining general tidiness of the workplace in the interests of health and safety
  • Promote IT best practice and security awareness
  • Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets
  • Managing returns of IT equipment and IT asset disposals
  • Provide IT support on small projects and office/desk moves
  • Provide IT support for any internal or external events including setting up and testing equipment

    Essential requirements:

  • Aptitude for IT
  • Excellent communication, organisation and prioritisation skills
  • Good working knowledge of Word, Excel and Microsoft Office
  • Experience of using web-based systems



    Portsmouth

    Please note, the role is subject to vetting and candidates must be able to obtain basic Security Clearance and have the right to work in the UK. Hythe is unable to sponsor individuals who do not already have the right to work in the UK.

    Job Types: Full-time, Permanent

    Salary: £22,000.00-£25,000.00 per year

    Benefits:
  • Company pension
  • On-site parking
    Schedule:
  • Monday to Friday



    Ability to commute/relocate:
  • Portsmouth: reliably commute or plan to relocate before starting work (required)

    Experience:
  • IT support: 1 year (preferred)


    Work In person

    • Example 4

    Senior Technician

    £300 - £350 Per day

    Full Time

    6 Week Contract Initially

    Brighton

    Our Clients are looking for a Senior Technician to provide support to ICT customers in order to ensure the timely and effective resolution of Incidents and Tasks concerning IT equipment, software and services thereby maintaining productivity within the organisation.

    Requirements

    The key requirements of this role are:

  • Experience of using Apple IOS and setting up iPhones
  • Experience Imaging and installing laptops to front end users.
  • Personable skills to be able to talk through the setting up of iPhones and laptops to individuals that will not always have good technical knowledge.
  • Be able to work within a team and support colleagues.

    Education, Knowledge, Skills & Abilities, Experience and Personal Characteristics:

  • Educated to ‘A’ level, HND standard, or equivalent or able to evidence ability at an equivalent level.
  • May require a qualification relevant to the specific nature of the role.
  • Knowledge of relevant legislation, practices and policies applicable to specialist area.
  • For some roles a relevant degree may be required.
  • Excellent IT skills, including MS Office and database management systems.
  • Ability to undertake technical work relevant to the role.
  • Excellent written and oral communication skills with the ability to build sound relationships with customers.
  • Ability to apply specialist knowledge to respond to complex enquires from a range of stakeholders.
  • Previous experience processing, analysing and reporting data.
  • Previous practical experience in a relevant field.
  • Ability to manage a range of projects through to completion.
  • Effective interpersonal, influencing and negotiation skills.
  • Experience of leading a team (where appropriate).

    Details of the specific qualifications and/or experience:

  • Desktop environment including hardware characteristics, Operating Systems, servers, office productivity systems (e.g. Office), business line applications, disk imaging, problem management, and backup & recovery.
  • Voice including principles of telecommunication infrastructure design and development, security, types of private network, and addressing.
  • Data including principles of data infrastructure design and development, security, protocols, LANs and WANs, data standards, types of private network, and addressing.
  • Conversant in IT Best Practice at a good level with an understanding of the standards that govern service delivery – an ITIL Foundation Level certificate is desirable

    If this role is of interest and you meet the above criteria, then please apply immediately

    Job Types: Full-time, Temporary contract, Graduate
    Contract length: 2-3 months

    Salary: £300.00-£398.04 per day

    Schedule:
  • Monday to Friday

    Work Location: One ID: SOLOS/CON205

    • Example 5

    Apprentice ICT Technician

    Job Description

    Salary: National Apprentice Rate

    Hours: 37 hours per week

    Contract type: 52 weeks per year

    Responsible to:ICT Services Director

    Purpose OF JOB

    As a member of the ICT Team, the post holder will supportICT Services across the Academy.

    The post holder will:

  • Be trained in the provision of a high quality ICT technician service.
  • Develop knowledge and skills to help optimise the Academy’s ICT Service.

    · Achieve a Level 3 IT Apprenticeship.

    · Work within the Academy to gain confidence, experience and build a portfolio of evidence for apprenticeship accreditation.

    · Carry out delegated ICT Technician activities.

    · Gain work experience in ICT Service processes, participate in appropriate training opportunities and understand the role.

    MAIN Responsibilities, TASKS AND Duties

    All responsibilities, tasks and duties to be carried out in line with Academy guidelines and policies

    · You will need to maintain a high level of quality and will learn and ultimately understand the mechanism of the Academy ICT Networks and equipment.

    · You will be a reliable and helpful team member, communicating well across the team.

    Additional Duties will include:

  • Undertaking the role of a network technician on a day to day basis
  • Helping to maintain the running of the Academy network servers which consists of installing software, managing the Network Operating System, diagnosing and fixing faults and backing up servers
  • Creating and maintaining help sheets, asset registers, and documentation
  • Helping to maintain the Academy Network Infrastructure, which consists of maintenance and repair of switches, access points and routers
  • Providing guidance and support to students and staff in the process of logging-in, using e-mail, and use of applications packages
  • Helping to keep computer rooms tidy and within health and safety guidelines, which includes cleaning of computer equipment
  • Helping the network technician to create, maintain and manage login accounts for staff and students including the monitoring and recording of equipment and network abuse
  • Keeping up to date with software releases patches and technologies
  • Assisting in the maintenance and development of the Academy Internet and Intranet sites
  • Undertaking an additional role of responsibility as defined by the ICT Services Director

    General

    · To be responsible for personal continued professional development and take opportunities to build the appropriate skills, qualifications, and/or experience needed for the role, with support from the school

    · To adhere to Health and Safety Regulations

    · To keep confidential any issues related to St George’s Academy which are deemed confidential

    · To participate in appropriate meetings

    · To contribute to the development, implementation and evaluation of the school’s policies, practices and procedures, so as to support the school’s values and vision

    · To make a positive contribution to the wider life and ethos of the school

    · To uphold public trust in the education profession and maintain high standards of ethics and behaviour, within and outside school

    · To have proper and professional regard for the ethos, policies and practices of the school, and maintain high standards of attendance and punctuality

    · To support equal opportunities and promote anti-discriminatory practice

    It is important to recognise that any job description outlines only the minimum expectations of the post-holder and should not constrain any colleague wishing to take on additional responsibilities and activities that could positively affect their own, their team’s or the school’s development and improvement. All members of staff must be prepared to work flexibly, undertaking aspects of colleagues’ work of a similar or lower level of complexity, in order to ensure:

    · Cover of the school’s needs throughout the day

    · Appropriate cover for colleagues when absent for any reason

    All Academy staff have a responsibility to safeguard and promote the welfare of children and young people within the Academy. This includes helping to safeguard pupils’ well-being by following the requirements of Keeping Children Safe in Education and our school’s child protection policy

    All Academy Staff are expected to make themselves familiar of the Academy Policies and Procedures and to adhere to these. These can all be found on the Academy X Drive

    This job description may be amended from time to time in discussion with the post holder.

    Job Types: Full-time, Apprenticeship

    Salary: £4.81 per hour

    Benefits:
  • Company pension
  • On-site parking
  • Sick pay
    Schedule:
  • Monday to Friday
  • No weekends

    Application deadline: ID: ST186

    • Example 6

    RT Nitro Solutions is a growing IT Support company. We are involved in all areas of
    IT which includes general support, server hosting, CCTV and much more.

    POST TITLE:Trainee IT Technician

    Salary: Negotiable, D.O.E.

    HOURS: Full Time, Mon-Fri, 9:00 AM - 5:30 PM

    Location:Main office location will be Underwood Road, Paisley, but travel to other sites will be necessary. A full UK driving license would be an advantage but is not essential.

    Experience:

    You should be able to demonstrate knowledge of networking, an ability to be hands on and comfortable with a wide range of hardware, with the ability to use your own initiative. You should also be familiar with enterprise network equipment (L3
    Switches etc). The role will also include hands-on work such as the running and testing of network cable, hardware installations and testing/developing new tech.

    Essential skills;

    · Windows 10

    · Software Installation & configuration

    · Excellent communication and interpersonal skills

    · Networking (TCP/IP, DNS, DHCP)

    · IP CCTV Usage

    POST Objective:We have a need for someone to join the IT Team, assisting in maintaining our current systems and helping implement new systems. This includes

    our busy online sales via platforms such as Amazon & eBay. The role will be very diverse and covers much more than the standard IT Tech role might. This means we are looking for someone who has a wide range of interests in all thing’s tech and is happy to learn new skills on the job. As the role will also include working on client sites to do installs, the ideal candidate should be happy to do as the business needs.

    Duties AND Responsibilities – BUT NOT Limited TO:

    · Ensuring Network and server uptime

    · Maintenance and installation of IP CCTV

    · IT Support Desk

    · Installation/Upgrading of hardware

    · Rolling out new systems for clients

    · Carry out the requests and duties as directed by your line manager, when needed

    · Resolve, advise and assist the client with any IT issues that arise

    Work remotely
  • No

    Job Type: Full-time

    Salary: £19,000.00-£22,000.00 per year

    Benefits:
  • Employee discount
  • On-site to Friday

    • Example 7

    IT Support Role

    This is a role in an IT company based in Sudbury Suffolk with both onsite and remote working. Based on a zero-hour contract with flexible hours. Salary will be from minimum wage up to £10 per hour depending on candidate and experience. This role is likely to develop over time into a regular role.

    The ideal candidate will provide efficient IT support both remote and on-site, to our diverse client base, with a specific focus on supporting and maintaining the Microsoft Windows 10/11 and other desktop operating systems. You will also need to use Cloud-based systems such as Microsoft 365 and G Suite, however, training will be given if needed.

    Key responsibilities within the role:
  • Delivering onsite and remote support and escalating IT issues when necessary

  • Utilise investigative lines of questioning to perform effective and informative fault finding and troubleshooting activities
  • Investigating remote monitoring alerts to provide proactive responses.

  • Delivery and installation of end-user hardware
  • Diagnosing and resolving hardware-based technical issues
  • Supporting and maintaining On-Premise and Cloud-based Microsoft Server/Desktop environments
  • Providing first-line Apple product support
  • Installation of software to desktops and laptops
  • Antivirus installation and management
  • WordPress / Elementor knowledge will be advantageous but not required.
  • Retail elements of the role from our shop front with walk ins and drop off appointments for computers.
  • Working from home is possible for some days however the majority would be in office due to the retail end of work.

    The successful candidate will possess the following skills:
  • You should be friendly and approachable with effective communication skills
  • Have a genuine concern for quality, striving to do an excellent job, as an individual and team member
  • A passion for IT, ideally with support experience (however we will consider applicants without prior experience)
  • A practical mindset and perseverance due to the nature of the role
  • A drivers licence will be beneficial but may not be essential for the right candidate.
  • The ability to Multitask and Prioritise jobs
  • Be proactive

    Roles may change and salary may be negotiated based upon experience.

    Job Type: Zero hours contract
    Contract length: 6 months

    Salary: £7.00-£10.00 per hour

    Benefits:
  • Flexible schedule
  • On-site parking
  • Work from home
    Schedule:
  • Monday to Friday
  • No deadline: 10/07/2022

    • Example 8

    Job Description-

    IT Technician (Primary School Support) Minehead to Stroud, Weston-Super-Mare to Bath Area. Ideally located in and around Weston-Super-Mare or Bristol, or willing to travel.

    Full Time or Term Time Only

    Salary

    Full Time - £25,000 to £27,000

    Term Time Only - Pro Rata

    Overview

    Soltech IT provides a comprehensive range of IT services and hands-on ICT / computing support to over 700 business and education (primary schools) clients across the South West of England. We put the needs of our clients first, taking care of all of their technology needs.

    Soltech IT is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff.

    We are looking to recruit a dedicated and experienced individual to provide field based IT support to our Primary school clients located within a region of Minehead to Stroud, Weston-Super-Mare to Bath. Ideally the candidate will be located centrally in and around Weston-Super-Mare / Bristol, however any candidate willing to travel on a daily basis will be more than considered for the position.

    This will include regular scheduled on-site support visits, responding to a range of IT and networking requests from teachers and staff and participation in project work within schools.

    Individuals will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires the successful candidate to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers.

    Candidates should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services.

    A good range of experience sought for the majority of the following solutions.

  • Microsoft 365 issue resolution and management
  • Google Workspace issue resolution and management
  • Windows server administration and setup inc. Active Directory & Group Policies
  • Networking, Firewalls and Filtering, DNS, DHCP
  • Onsite and remote technical support
  • Knowledge of Windows Desktop and Mac OS’s
  • Printing and printer management software
  • Remote access and VPN technologies
  • MDM experience
  • Some experience of Azure Technologies - Sharepoint, OneDrive, InTune
  • Hardware repairs (component replacement)
  • cPanel (basic admin)

    The role is offered on a Full-Time or Term Time basis. The successful candidates will be subject to an enhanced DBS and safeguarding check. Due to the requirement to visit client sites, you must be able to drive and have your own vehicle to be considered for this role.

    In return, we offer career progression and a full time starting salary between £25,000 and £27,000 negotiable for the right person. Benefits include a company pension, company bonus and commission schemes, free on-site parking, laptop or MacBook and 20 holiday per year, plus additional holiday during the Christmas / New Year period. In addition, all business miles and expense will be paid for by the company.

    Job Types: Full-time, Part-time

    Salary: £25,000.00-£27,500.00 per year

    Benefits:
  • Additional leave
  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
    Schedule:
  • Monday to Friday
    Supplemental pay types:
  • Bonus pay

    Work Location: One location

    • What does an IT Technician do?

    An IT Technician ensures that a company’s computer systems work effectively for streamlined operations. They install computer hardware and software, update applications and perform diagnostic tests and maintenance on computer components. IT Technicians also set up internal and external computer networks to ensure that servers can deliver information to internal and external clients of a company. They help people resolve network, hardware and software issues and set up firewalls to safeguard IT systems. Depending on their specialisation and employment requirements, IT Technicians can work as full-time or temporary staff within a company and offer technical support.

    IT Technician skills and qualifications

    An IT Technician must have an excellent technical aptitude including the ability to configure operating systems and network devices. A successful IT Technician candidate will have various prerequisite skills and qualifications that typically include:

    • Proven work experience in IT support or IT technician roles
    • Associate degree or advanced apprenticeship in Computer Science or relevant disciplines
    • In-depth knowledge of Windows, Mac, Linux and UNIX operating systems
    • Practical experience with internet and network security protocols
    • Problem-solving skills
    • Technical documentation skills
    • Organisational and interpersonal skills

    IT Technician experience requirements

    Employers often prefer candidates who have worked in similar roles such as IT Help Desk, IT Support and related positions. They are knowledgeable in every aspect of mobile and desktop operating systems. IT Technicians should be proficient in networking configuration, diagnostics and maintenance. These professionals have experience with computer and network security, including firewalls, antivirus software and malware protection.

    IT Technicians often need to provide technical support remotely and need to be familiar with virtual network solutions. They also need to have exceptional communication skills as the role includes dealing with customers by providing customer support. Most positions require IT Technicians to be proficient with the use of command-line interface for Windows, Mac OS, Linux and UNIX. Some employers also look for candidates with programming knowledge. Junior roles may include on-the-job training, whereas mid and senior IT Technician positions typically require 2-5 years of experience.

    IT Technician education and training requirements

    Generally, IT Technicians need a higher education college course in computing or IT support. Some employers will accept candidates with a Level 2 Certificate in ICT Systems Support or Level 3 Diploma in ICT Professional Competence. An advanced apprenticeship in IT support or IT infrastructure is also helpful. Employers also value candidates who have certifications recognised in the industry these include, the CompTIA A+, Google IT Support Professional certification and related courses from Microsoft and Cisco.

    IT Technician salary expectations

    According to Indeed Salaries, the average salary for an IT Technician is £22,075 per year. Salary may depend on the exact job duties and responsibilities, the employer, location and experience.

    Job description samples for similar positions

    Here are some other related job description samples if you are not looking to hire an IT Technician:

    Ready to Hire?Build a Job Description

    IT Technician job description FAQs

    What qualities make a good IT Technician?

    The most important attribute that a successful IT Technician should have is the ability to solve problems. Competent IT Technicians are adept at identifying, diagnosing and troubleshooting issues that affect the operation of a company’s IT infrastructure. This role also requires patience because they must be able to listen and empathise with non-technical employees and clients who have issues with their computer systems. Other qualities of IT Technicians include excellent verbal and written communication skills because this role involves interacting with people directly.

    Who does an IT Technician report to?

    An IT Technician reports to different senior members depending on the structure of the company. However, they typically report to an IT Manager, Office Manager or Office Administrator.

    Job Description Examples

    No search results found

      *Indeed provides this information as a courtesy to users of this site. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance.