Maintenance Assistant Job Description: Top Duties and Qualifications

A Maintenance Assistant, or Facilities Assistant is responsible for providing support to a Maintenance Team. Their duties include maintaining the grounds of a domestic or commercial property, conducting minor repairs to the structure and responding to requests from clients or end-users. 

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Maintenance Assistant duties and responsibilities

The duties and responsibilities of a Maintenance Assistant vary depending on the industry in which they work, but can include:

  • Maintaining grounds by mowing lawns, clearing leaves and gritting paths when necessary
  • Inspecting, fixing and maintaining equipment and machinery
  • Completing scheduled maintenance tasks
  • Conducting preventative maintenance and identifying when items need upgrading or replacing
  • Providing information and advice on maintenance issues to clients and customers 
  • Delivering excellent customer service 
  • Liaising with contractors to ensure that they complete projects on time
  • Painting and decorating or conducting repairs to flooring and other fittings
  • Ensuring rooms are maintained and fully equipped 
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What does a Maintenance Assistant do?

Maintenance Assistants are responsible for conducting general maintenance tasks such as changing light bulbs, replacing plug sockets and light switches. They also conduct plumbing repairs. They perform routine health and safety checks to ensure that fire alarms, fire extinguishers and other safety equipment works. Maintenance Assistants respond to emergency calls outside their normal hours. Maintenance Workers liaise with and oversee contractors to ensure adequate resources and planning.

Maintenance Assistant skills and qualifications

Maintenance Assistants need the following skills to effectively respond to routine and emergency maintenance requests:

  • Excellent problem-solving and decision-making skills
  • Proven practical skills in areas such as carpentry, decorating and plumbing
  • Strong time management skills and the ability to prioritise tasks effectively
  • Knowledge of how common electrical and mechanical items work and how to repair them
  • Customer service skills
  • The ability to work as part of a team
  • Knowledge of hand and power tools and other maintenance and safety equipment
  • Cleaning expertise

Maintenance Assistant experience requirements

Maintenance Assistants need experience working with their hands, repairing items and good verbal communication. Many Maintenance Assistants complete apprenticeships to learn the practical skills they need. They also learn theory and vital health and safety information. Experience of working in a related field such as construction or shop fitting is also useful.  Candidates that have held posts requiring practical skills such as maintaining electrical items or assembling furniture will have an advantage.

Maintenance Assistant education and training requirements

There are no specific educational requirements for a Maintenance Assistant, but many employers prefer candidates who have GCSEs equivalents in maths and English. Candidates who have completed training in domestic appliance repair, gardening or construction are useful. Many colleges offer NVQs in Building Maintenance Multi-trade Repair and Refurbishment Operations, which are ideal for Maintenance Assistant roles. 

Maintenance Assistant salary expectations

According to Indeed Salaries, the average salary for a Maintenance Assistant in the UK is £18,169 per year. This salary is dependent on the level of responsibility involved, the location and the company in which they will be working.

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Maintenance Assistant job description FAQs

What qualities make a good Maintenance Assistant?

Maintenance Assistants need to have excellent attention to detail to spot potential hazards. They must identify issues early on to avoid costly or time-consuming repairs. They are methodical in their approach, prioritising tasks based on their potential impact and ensuring that they also complete those tasks on time. Maintenance Assistants provide support to more Senior Maintenance Staff, so they need to be able to follow instructions and learn as they work.

Who does a Maintenance Assistant report to?

Maintenance Assistants report to a Senior Maintenance Workers such as a Lead Maintenance Technician or Maintenance Manager. In an office setting, a Maintenance Assistant reports to the Facilities Manager or Office Manager. Maintenance Assistants that work for agencies report to an Account Manager or Supervisor and those that work in construction or on larger projects report to a Foreman, Project Manager or Site Manager.  

What should you look for in a Maintenance Assistant CV?

Applicants that can demonstrate an ability to maintain professionalism under stress, have an advantage. A CV that shows a candidate is willing to learn new skills and is keen to gain experience in different aspects of their role is helpful. Applicants that have a hobby or interest that involve working with their hands have natural talents as a Maintenance Assistant. 

How can you make your Maintenance Assistant job description stand out?

Your job description must include details of the responsibilities that the Maintenance Assistant will have. List any specific skills that you require from them. Include information about your company, the ethos and the culture, which can encourage a wide range of applicants to apply. If there are any benefits or perks to the role, include these in the job description to increase your appeal to potential candidates.

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