Manager Job Description: Top Duties and Qualifications

A Manager, or Store Manager, works at a retail establishment and ensures customers have a pleasant experience in the store and that employees follow protocols. Their duties include organising promotional events, monitoring employees and achieving sales targets. 

 

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Manager duties and responsibilities

A Manager’s tasks are wide-ranging and subject to change when necessary. Their main duties and responsibilities include:

  • Motivating employees to increase sales
  • Consulting with purchasing departments
  • Maintaining budgets and costs
  • Addressing customer queries, feedback and complaints 
  • Conducting stock inventory
  • Overseeing recruitment and training of staff
  • Making decisions based on customer feedback
  • Analysing sales figures
  • Collaborating with Human Resources to create accurate Sales Professional job descriptions

 

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Manager Job Description Examples:

 

Example 1

Business: Aerotel Position: Housekeeping Supervisor Reporting to: Head Housekeeper No. of Subordinates : 5 *JOB SCOPE * Contribute to guest satisfaction standards by ensuring that housekeeping services are quickly addressed, and where possible, anticipate individual needs. Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient manner. *_JOB_** _RESPONSIBILITIES _* · Manages the staff of the Housekeeping Department in absence of a Housekeeping Manager. Interviews, trains and schedules the staff. · Direct the daily housekeeping activities of the hotel including Linen Room. · Conduct frequent inspections of guest rooms, public areas and heart of house, raise maintenance requests as needed; see pending tasks through to completion. · Work with departmental leaders to promote the hotel’s good image and cleanliness, thereby delivering excellent guest services and achieve maximization of hotel occupancy. · Promote the hotel’s quality service standards and ensure that the hotel provides its guests with excellent housekeeping services such as clean room, linen and services. · Supervise housekeeping staff and ensure that they deliver a high level of service standard which are in line with performance standards established by the hotel. · Conduct performance development review of department staff. Guide and improve performance where there is a shortfall in performance. · Attentive to staff concerns and requirements. Work towards staff retention in the department and provide necessary feedback to management for appropriate actions. · Oversees Lost and Found management. · Ensure all housekeeping equipment are kept in good working conditions and that they are serviced in accordance with the manufacturers' recommendations, thereby protecting their long-term investment value. · Supervise the proper inventory management of housekeeping supplies amenities and linen. · Manage inventory and care of uniforms. · Ensure adequate stocks are available to meet the operational requirements of the hotel. · Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. · Manage the department’s expenses, including overtime, rostering and allowances in accordance to the hotel operational needs. · Under take preventative pest control measures in guest rooms, public areas and heart of house. · Monitor third party vendors that provide Housekeeping Department related services. · Assume care of in-door plants, floral arrangements and seasonal decorations in guest rooms and public areas. · Work with management team to schedule, organize and monitor periodic and seasonal general cleaning of guest room’s public areas and heart of house space; liaise with Facilities department so that preventative maintenance can be carried out simultaneously. · Ensures communications and follow-up on any problems, guest requests or special requirements. · Responds swiftly and effectively in any hotel emergency or safety situation. Cleaning bedrooms if required · Any and all other work as required to complete the primary purpose of the position. *JOB Requirements* · Previous experience in a Supervisory role for 2 years from a chain international hotel. · Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets. · Local language excellent oral and written. · Fluent written & spoken English. · Flexibility to respond to a range of different work situations. · Proven competencies to work independently and with little supervision. · Excellent planning, organizing, time management skills. DBS check required as working at the airport Application Deadline: 30/06/2021 Job Types: Full-time, Permanent Salary: Up to £21,840.00 per year Benefits: * Company pension * Referral programme Schedule: * 8 hour shift * Weekends COVID-19 considerations: All PPE equipment provided including face masks, gloves, sanitizer etc. Ability to * Heathrow, Greater London (preferred) Experience: * housekeeping: 2 years (preferred) Work remotely: * No

Example 2

Who we [website] Tutela is a leading provider of telecom data and insights. Trusted by telecom brands around the world, Tutela helps clients understand and improve network speeds and network coverage, and build better networks in the areas that need it most. Who you [website] Tutela is looking for an experienced, technical team player to help our Customer Success team deliver a world-class product and experience to our customers. If your true passion is to provide extraordinary service and ensuring a first-class experience for your customers, then this role is for you! As a Senior Customer Solutions Manager, you will be responsible for partnering with some of our largest customers to help them maximize the value they can secure from our products and solutions. From onboarding through renewal, our team works intimately with each customer to find and deliver new insights and to guide the understanding of our data. Through a consultative approach, you enjoy working with data and providing a variety of creative solutions. Clients will look to you for technical guidance and for advice in addressing their product usage and needs. This position is an integral part of the team and will have a direct impact on the business by providing customer product feedback and improvements to the engineering team. Responsibilities Lead key, large customer relationships throughout their engagement with Tutela Advocate for customers with respect to internal Tutela initiatives Respond to technical queries and questions from Tutela customers and partners Utilize Tutela’s products and tools to investigate data, product, and other issues Document known solutions to the internal and external knowledge base Advocate internally for any issues or feature requests arising from customer conversations Partner with engineering teams in prioritizing and resolving customer requests Competencies Demonstrated aptitude to learn in a fast-paced environment Capable of developing and fostering great relationships with enterprise customers Strong work ethic and problem-solving skills Exceptional sense of organization and attention to detail Can work independently or in a team Strong writing and communication skills Ability to plan work to meet deadlines and unexpected situations and/or requests Educations & Experience 5+ years experience in relationship management or technical role working directly with customers (technical sales, success, or similar) Experience working in Telecommunications or similar industry Experience working in a fast-paced, entrepreneurial environment Nice to have Fluent in English, oral and written A second language would be an asset Experience working with big data Experience with SQL or databases Experience with Tableau or other BI tools Scripting experience (eg. Python, Bash) We would like to thank all applicants for your interest; however, only candidates selected for an interview will be contacted. Follow us: LinkedIn [website] For other career opportunities with Tutela Technologies, visit: Affirmative Action/EQUAL Opportunity Employer Tutela Technologies strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Equal Opportunity / Affirmative Action Employer.

Manager skills and qualifications

A successful Manager candidate will have various prerequisite skills and qualifications that typically include:

  • Excellent customer service skills
  • Ability to remain calm under pressure
  • Sensitivity and understanding 
  • Leadership skills
  • Awareness of brand aesthetic 
  • Ability to use the latest technology related to sales
  • Ability to sell products
  • Enjoys working with a team

 

What does a Manager do?

A Manager works on the floor of a store and interacts directly with employees and customers. They work with employees to grow and develop the business while ensuring customers have a pleasant experience. A Manager also pays attention to trends and changes within the industry and adjusts sales tactics within the store when necessary. 

 

Manager experience requirements

Managers must have some relevant customer service experience in the hospitality industry. Other high-pressure service-oriented industries that provide similar experience include the travel, restaurant and finance industry. Most applicants will have management training from previous positions, as many companies require employees to complete trainee management programs before they officially start the job. 

Many applicants may have started at a lower-level role before applying for the position of Manager. An applicant with previous experience as a Shop Assistant, Salesperson or something similar has the experience necessary to become the Manager of a retail establishment. 

 

Manager education and training requirements

There are many education paths an applicant can take towards becoming a Manager. Some companies prefer applicants who attended university and studied business retail management or retail marketing. Attending college teaches them many skills associated with the job, especially those who receive a Level 3 or 4 diploma in Retail Skills Management.

Some employees may consider candidates who have not attended university, but instead completed an apprenticeship or work experience. With only four or five GCSEs at grades 9 to 4, a candidate can obtain a Retail Manager higher apprenticeship or retail leadership degree apprenticeship. They can also begin their career in a lower-level job such as a Retail Sales Assistant and work their way up through promotion to Manager, without attending any formal schooling.

 

Manager salary expectations

According to Indeed Salaries, the average salary of a Manager is £27,790 per year. This figure varies depending on factors, including the company policy, employee’s experience and geographical location. 

 

Job description samples for similar positions

Other jobs that are similar to that of a Manager are: 

 

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Manager job description FAQs

 

Do Managers have different responsibilities in different industries?

A Manager’s core responsibilities of sales, teamwork and customer service remain the same in all areas of retail. The difference is the type of product being sold to customers. The type of product dictates how a Manager approaches everything from training staff, to inventory and the approach will differ depending upon the product. A store that specialises in selling handmade soap will require different skills than a high volume grocery store. A job applicant must be aware of these differences and be able to discuss how it may change their management style. 

 

How can you make your Manager job description stand out?

Focus on the unique benefits that the company offers. Mention any career progression paths that exist through any company training programmes. Highlight the possibility of a job share and any flexibility that employees can obtain. Also, mention any colleague discounts that are offered through the store. 

 

Who reports to a Manager?

A Manager interacts with all employees in a store or establishment. Employees from every area report to the Manager with their concerns, scheduling conflicts, problems and ideas. There is usually not a direct subordinate that works with a Manager unless there is an Assistant Manager.

 

What should you look for in a Manager CV?

One of the Manager’s main responsibilities is leading a team of salespeople. Look for a CV that promotes a clear view of the applicant’s management style and look closely at the skills that demonstrate their leadership potential. Some jobs that have similar requirements and responsibilities as a Manager and may be listed on an applicant’s CV include Office Coordinator, Lead Salesperson, Customer Service Representative, Restaurant Manager and Inventory Control Specialist. 

Job Description Examples

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