Medical Receptionist Job Description: Top Duties and Qualifications

A Medical Receptionist, or Medical Secretary, is the primary representative of a medical facility. Their duties include greeting visitors, maintaining appointments and providing direction to people in person and on the phone. The Medical Receptionist may also perform clerical work and disseminate information to medical staff. 

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Medical Receptionist duties and responsibilities

Medical Receptionists perform a variety of duties in order to support the medical staff and its patients. They are the main liaisons of a medical facility, interacting with patients and medical staff. They act as mediators in communication. A Medical Receptionist’s duties and responsibilities also include:

  • Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later
  • Collecting patient information and providing it to relevant medical leads
  • Tracking availability and preparing patients before their appointments
  • Informing medical staff when a patient has arrived or is waiting
  • Ensuring that each patient has the proper documentation and sign-in sheets
  • Handling correspondence and file transfers
  • Checking on medical staff throughout the day

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Medical Receptionist Job Description Examples:


Example 1

Snodland Medical Practice is seeking to appoint a dynamic, experienced individual to work within a friendly team. This is a varied role that will include the day to day operations of the business and overseeing the Reception and Admin Team. * Previous Experience in a GP Surgery is essential. * Previous administration experience in an NHS general practice setting is essential. * Emis Web/Vision and Docman experience essential. The occupant of this post may in the course of normal duties acquire knowledge of confidential matters including personal information about staff & patients. All information is to be regarded as strictly confidential whether it appears important or otherwise. * Proficient in Microsoft Word/Excel/PowerPoint etc * Template management, coding and staff rota experience would be an advantage Please refer to attached job description for a full list of duties. Reception Duty * Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms * Ensure that patients without appointments but who need 'urgent consultation' are seen in a logical and non-disruptive manner * Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure all procedures are completed * Advise patients of relevant charges for private service * Accept payment and issue signed receipts for all payments with date * Respond to all queries and requests for assistance from patients and other visitors * In conjunction with the prescription leads ensure that requests for prescriptions are actioned where possible within four working days * Ensure reception and waiting areas are kept neat and tidy * Ensuring an efficient and professional standard is maintained at all time * To be responsible for smooth running of the reception desk * Team working with colleagues, staff and doctors We are Snodland Medical Practice aims to provide the best possible standards of clinical care and service to all patients of the community, irrespective of gender, race, creed or colour by a process of continual of its working practices and procedures and by taking into account and embracing developments and changes within primary health care and ideas from third parties, including suggestions from patients and the wider community of Snodland. Part-time hours: 16 - 37 per week Application deadline: 23/09/2020 Expected start date: 01/10/2020 Job Types: Full-time, Part-time, Permanent Salary: From £8.75 per hour Benefits: * Company pension * On-site parking Schedule: * Monday to Friday * Weekends Experience: * Medical Receptionist: 1 year (Preferred) * medical office: 1 year (Preferred) Location: * Snodland ME6 (Preferred) Job Duties: * Greeting and welcoming visitors * Carrying out requests from management as needed * Answering emails and sorting post * Answering phone calls and transferring them as necessary Work remotely: * No

Example 2

Practice B is looking to recruit a Full-time Medical Receptionists at 37 hours hours per week, with the successful candidate being available to work between 8:30am-6pm Mon-Fri. Previous experience of working in a General Practice environment is desirable but not essential as full training will be given. Experience of IT systems, in particular EMIS and Docman would be advantageous. The primary function of this role will be to assist in the smooth running of the reception desk and will include main reception duties, dealing with patients at reception and over the telephone, processing prescriptions and mail, booking and cancelling appointments, ‘signposting’ patients to the appropriate service, and many other administrative duties. Customer Service experience is essential to this role. Medical typist and/or HCSW experience would also be beneficial. Salary will be commensurate with relevant experience. Please advise current salary, notice period in covering letter. We apologise that we are unable to respond to all applicants individually. If you have not been contacted within 10 days of the closing date then you have not been selected for interview. Reference ID: Indeed Full-time 37hrs Application deadline: 21/06/2021 *Practice B provided the following inclusive hiring information: * We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Job Types: Full-time, Permanent Salary: per year Experience: * Medical Receptionist: 1 year (preferred) Work remotely: * No

What does a Medical Receptionist do?

A Medical Receptionist assists people who come to the medical facility for care or other services. They are the first person the visitor sees upon arrival or talk to when they call. A Medical Receptionist answers inquiries in a timely manner and checks patients in for their appointments. They call patients to verify appointments, collect information and maintain filing systems. Medical Receptionists also make sure that both patients and staff times are coordinated, and ready for an appointment.

Medical Receptionist skills and qualifications

A Medical Receptionist needs to be capable of handling a stressful environment at any given time in order to serve patients, medical staff, requests and inquiries as they come in. A qualified candidate will have various prerequisite skills/qualifications needed for duties including:

  • Multitasking to balance responsibilities between visitor needs and office availability
  • Time management skills for maintaining the focus of office staff and keeping pace with daily tasks
  • Understanding of healthcare terminology for relaying medical data 
  • Excellent communication and people skills and a pleasant demeanour
  • Experience in scheduling and tracking patient information/appointments and maintaining supplies
  • Training in HIPAA Privacy Rules, understanding patient rights and how to communicate medical histories
  • Data entry skills like using electronic-medical record keeping via remote software

Medical Receptionist experience requirements

The role of Medical Receptionist is an entry-level position that requires one year of prior experience as a Medical Receptionist, or one year of experience in a similar position. A quality candidate has good interpersonal and listening skills, can type at 60 words per minute and is able to maintain patient confidentiality. They should also have experience with handling stressful situations. A Medical Receptionist should be able to apply their best judgment to find solutions when problems arise.

Advanced experience requirements for a Medical Receptionist include the ability to understand medical terms and abbreviations and the ability to type them into written or electronic medical forms. They may also have experience working as a Medical Audio Transcriptionist, prior to transitioning to the role of Medical Receptionist.

Medical Receptionist education and training requirements

The role of Medical Receptionist requires minimum educational requirements. Organisations can offer apprenticeships in this role. If education or experience is preferred, a candidate should have one of the following: a Level 1 Award in Salon Reception Duties, a Level 1 Certificate in Business and Administration, a Level 2 Certificate in Front of House Reception, or a Level 2 Diploma in Reception Operation and Services.

Medical Receptionist salary expectations

The average pay for a medical receptionist is £8.79 per hour. The actual wage depends on the experience level of the candidate and the geographic location of the position.

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Medical Receptionist job description FAQs

What qualities make a good Medical Receptionist?

A good Medical Receptionist is welcoming and helpful. Qualities include a cheerful attitude, a willingness to help those in need, compassion, professionalism and good people skills. They should also have excellent communication skills and strong attention to detail.

Who does a Medical Receptionist report to?

A Junior Medical Receptionist reports to the Senior Medical Receptionist. In the event there is no Senior Medical Receptionist, the Medical Receptionist typically reports to the Office Manager.

What makes a good Medical Receptionist job description?

A good Medical Receptionist job description clearly lays out the duties and responsibilities of the position. The job description should be as informative as possible to attract a candidate with skills that align with the position. It should also describe the medical specialty of the clinic or facility in case there are any field-specific requirements.

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