What does a Medical Secretary do?
Medical Secretaries assist in the smooth running of the day-to-day activities of a medical office or facility by handling various administrative duties. They work in all kinds of healthcare settings, including hospitals, GP surgeries, private clinics, universities, health centres and medical research environments. They either provide support for a senior member or a group of staff. Medical Secretaries play an important role in ensuring that patients receive the best possible healthcare and support. They greet patients, schedule their appointments and organise and follow up on referrals and tests.
Medical Secretary skills and qualifications
Medical Secretaries interact with people throughout their working day. Apart from dealing directly with patients, they liaise with consultants, co-workers, suppliers and medical staff. They therefore need good communication skills including the ability to actively listen to their team, colleagues and patients. In addition, they must facilitate communication between members of a team and clearly verbalise ideas and information. A successful Medical Secretary candidate will have various prerequisite skills and qualifications that typically include:
- Excellent customer service skills and the ability to put the needs of patients first
- Knowledge of medical terminology to accurately type out medical reports and other documents
- Computer literacy, including a working knowledge of relevant programs, such as Word and Excel
- The ability to function well in a team to provide effective administrative support
- Excellent organisational skills to ensure that an office runs smoothly
- Ability to maintain strict confidentiality and deal with the public in a sensitive way
- Good spelling and grammar for typing clinical and administrative letters and other correspondence
Medical Secretary experience requirements
The level of experience a Medical Secretary needs differs depending on the position. In general, candidates need previous secretarial experience and preferably within the health sector. Applicants typically need to show knowledge of administrative and secretarial procedures, medical terminology and of relevant applications, including Microsoft Office and transcription and digital diction software. Knowledge of health-related policies, such as incident reporting and confidentiality, will be advantageous.
Medical Secretary education and training requirements
There are no fixed education requirements for this job. Candidates typically need a few GCSEs, Grade C or above, including maths and English to demonstrate the necessary numerical and literacy skills. Although it’s not a requirement, some Medical Secretaries hold a foundation degree, a higher national diploma or a degree in business management or administration. Candidates can also demonstrate their skills and knowledge in the field by obtaining a professional qualification through a professional body. The British Society of Medical Secretaries and Administrators (BSMSA), for instance offers relevant qualifications like a Level 2 Certificate and Diploma in Medical Administration.
Medical Secretary salary expectations
According to Indeed Salaries, the average salary for a Medical Secretary in the UK is £21,514 per year. Salaries will differ, depending on variables like location, employer and level of experience.
Job description samples for similar positions
If this job description doesn’t describe the job opening you have, here are a few job description samples of similar positions to consider: