Network Technician Job Description: Top Duties and Qualifications

A Network Technician, or Network Support Technician is responsible for providing support and assistance for IT and communications networks. Their duties include troubleshooting faulty software, repairing computer hardware and setting up WiFi networks. 

 

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What does a Network Technician do?

A Network Technician is employed in an IT support role to ensure that all company-wide networks, communication channels and IT systems are up to date, connected and running efficiently. A Network Technician works with an IT department to build and maintain local area networks, wireless networks and employee operating systems. A Network Technician can also be employed to work directly with clients to establish similar networks and systems for customers or to provide customer service support and troubleshooting. 

 

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Network Technician Job Description Examples:

 

Example 1

*Company description* Water Supply Network, Leakage and Drainage Specialists *Job description* This role will primarily involve the installation and repair of underground water mains and assets on commercial and industrial premises across the North West of England. In addition, drainage maintenance works will also be required of this role. The main requirements of the role are: * Water background essential – eg installing water mains, valves and hydrants. * EUSR Blue Cardholder. * Mini digger experience preferred. * Drainage background and experience. Expected start date: 05/07/2021 Job Types: Full-time, Permanent Salary: per year Benefits: * On-site parking Schedule: * Monday to Friday Work remotely: * No

Example 2

We are looking to recruit for the new role of Network Field Technician. This is a multi-disciplined role dealing with customer reported water supply issues, new supply connections and providing a first visit resolution for small leaks, minor maintenance requirements or undertaking larger scale repairs as part of a team. The role includes excavation work by hand or by mechanical means and responding to water supply emergencies in and out of normal working hours. You’ll be working individually or as part of a team, outdoors, in all environments, dealing with different challenges every day and providing a vital service to our customers helping us to meet quality and customer service standards. This role will operate across our area of supply with the successful candidate expected to be flexible to accommodate out of hours working both planned and reactive. Training will be provided as will the support of a well-established and effective team. We’re looking for someone with a positive and can-do attitude who is well-organised, customer-focused and great at working individually or as part of team. You will need:
  • A valid driving licence (B+ E).
  • A current street-works ticket (NRSWA) - although training can be provided.
  • Health and safety awareness.
  • Previous experience of working as part of a Repair and Maintenance team or for a utility company or equivalent.
  • Mechanical excavator & HGV qualification and competence advantageous.
  • Knowledge of underground services/plant.
  • EUSR hygiene certificate (ideal but not essential). In return we offer a range of benefits that include:
  • Private pension scheme
  • 24-28 Days holiday
  • Personal/professional development Sounds interesting? For an informal discussion please contact Liam Horsted on 023 9244 9082 Based in Havant 36¼ hours working week *Applicants should send a CV outlining current salary with 2 referees. * *Closing date: 2 July 2021* We are happy to consider flexible working arrangements. This can include alternative days / hours of work or work location. Please specify any request in your application. Application deadline: 02/07/2021 Job Types: Full-time, Permanent Salary: per year Benefits: * Company pension Schedule: * Monday to Friday * Overtime Work remotely: * Yes
  • Example 3

    Grade 8 Network Technician Closing Date: 9AM on Monday 9 August 2021 Interview Date: Week Commencing 16 August 2021. What we are looking for: An enthusiastic, well-motivated, experienced and suitably qualified individual with a keen interest in ICT desktop, network, and user support, esafety, and the use of ICT in education, to maintain our network and support our staff and students with all ICT hardware and software requirements across our centres. The key duties include but are not limited to: • Design and implement changes to the schools ICT software and hardware and liaise with senior colleagues, external partners on the specifications of new as appropriate. • Contribute to the planning, development and delivery of training for all staff liaising with the Senior Leadership Team (SLT). • Support and development of Office 365 offering, including SharePoint • Maintenance and auditing of all ICT equipment • Maintenance and auditing of on-prem and cloud backup solutions • Setup new users and train new staff members • Ensure ICT hardware and software across the school is maintained to a satisfactory standard • Deliver a quality service in a school where high standards are set and expected You will have: • Relevant degree and/or proven experience with a minimum of Maths and English GCSE or equivalent, demonstrating the appropriate level of knowledge • Experience in administration of ICT software and networking hardware, particularly Microsoft Windows networks and Office 365 • Experience in a similar working environment • A patient and flexible attitude • Be well organized and highly motivated • Attention to detail, a keen eye for accuracy, and an ability to see the bigger picture • The ability to work in a team and on own initiative • A current UK driving license and the ability to travel between our centres, transporting ICT equipment as and when required. We are committed to safeguarding and promoting the welfare of children and young people and expect all of our staff to share this commitment. All appointments are subject to pre-employment checks, including references and Disclosure & Barring Service Check. WSAPC is an equal opportunities employer. We welcome applicants for all vacancies from appropriately qualified persons regardless of age, disability, ethnicity, gender, marital status, sexual orientation, religion or belief.

    Example 4

    Grade 8 Network Technician Closing Date- 9am Friday 31 July 2021 Interview Date: Week Commencing-16 August 2021-TBC What we are looking for: An enthusiastic, well-motivated, experienced and suitably qualified individual with a keen interest in ICT desktop, network, and user support, esafety, and the use of ICT in education, to maintain our network and support our staff and students with all ICT hardware and software requirements across our centres. The key duties include but are not limited to: • Design and implement changes to the schools ICT software and hardware and liaise with senior colleagues, external partners on the specifications of new as appropriate. • Contribute to the planning, development and delivery of training for all staff liaising with the Senior Leadership Team (SLT). • Support and development of Office 365 offering, including SharePoint • Maintenance and auditing of all ICT equipment • Maintenance and auditing of on-prem and cloud backup solutions • Setup new users and train new staff members • Ensure ICT hardware and software across the school is maintained to a satisfactory standard • Deliver a quality service in a school where high standards are set and expected You will have: • Relevant degree and/or proven experience with a minimum of Maths and English GCSE or equivalent, demonstrating the appropriate level of knowledge • Experience in administration of ICT software and networking hardware, particularly Microsoft Windows networks and Office 365 • Experience in a similar working environment • A patient and flexible attitude • Be well organized and highly motivated • Attention to detail, a keen eye for accuracy, and an ability to see the bigger picture • The ability to work in a team and on own initiative • A current UK driving license and the ability to travel between our centres, transporting ICT equipment as and when required We are committed to safeguarding and promoting the welfare of children and young people and expect all of our staff to share this commitment. All appointments are subject to pre-employment checks, including references and Disclosure & Barring Service Check. WSAPC is an equal opportunities employer. We welcome applicants for all vacancies from appropriately qualified persons regardless of age, disability, ethnicity, gender, marital status, sexual orientation, religion or belief.

    Network Technician duties and responsibilities

    A Network Technician is responsible for ensuring that a company’s IT and communications networks remain robust, stable and efficient. This allows the company to continue trading, finding new clients and providing services to customers. Their primary duties and responsibilities include:

    • Setting up new accounts, logins or email addresses for new employees
    • Providing ongoing network and IT training and support for employees
    • Finding and fixing broken hardware, such as damaged network cables or faulty computer screens
    • Installing new network infrastructure and software, including WiFi routers or computer programs
    • Providing customers with troubleshooting solutions over the phone or via email
    • Creating a secure network that’s free of malware and protected against hackers
    • Analysing network data and network usage to provide recommendations for improvements
    • Staying up to date with IT trends, including new software and new technology developments

     

    Network Technician skills and qualifications

    Network Technicians require technical IT skills and IT knowledge that can be used to isolate network problems before implementing solutions. Network Technicians need keen attention to detail, excellent communication skills and the ability to provide great customer service. A successful Network Technician  candidate will have various prerequisite skills and qualifications that typically include: 

    • Ability to design and install LAN and WIFI networks 
    • Ability to repair hardware, such as changing laptop batteries, repairing wires or fixing keyboards
    • Knowledge of computer software and operating systems, such as Microsoft Office or Linux 
    • Ability to install and maintain up-to-date firewalls and cybersecurity software 
    • Excellent knowledge of IT policies and procedures, including privacy laws and regulations
    • Ability to work well in a network or IT team alongside members of other departments
    • Ability to provide complex technical information in an easy to follow, step-by-step format for employees and customers 
    • Technical qualifications from network training organisations such as Cisco 

     

    Network Technician experience requirements

    Network Technicians need a minimum of five years of experience working in an IT or network support, service or repair role. Employers can look for experience working in computer repair shops or IT support centres, for instance. Employers can also look for candidates with experience working in software design or development roles. Senior Network Technicians require experience leading a small team, supervising projects and delegating tasks.

     

    Network Technician education and training requirements

    Network Technicians need an academic background in maths, English and IT. Strong GCSE and A-level results are desirable. Employers can also look for candidates with practical college qualifications, such as a Level 2 Certificate in ICT Systems Support. Candidates can gain training through apprenticeships or through work placements. Employers can look for applicants with a degree in computer science, computer engineering or network engineering, although further education is only important if the candidate desires to progress their career. 

     

    Network Technician salary expectations

    According to Indeed Salaries, the average salary for a Network Technician in the UK is £21,723 per year. Salary may be dependent on experience, location and company. 

     

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    Network Engineer job description FAQs

     

    What is the difference between a Network Technician and a Network Engineer?

    A Network Technician is primarily concerned with practical aspects of IT networks such as installation, repair and maintenance of hardware and software. A Network Engineer is concerned with these too, but also focusses on the initial design and the ongoing efficiency of company-wide networks and IT systems. A Network Engineer has a much broader scope for implementing changes than a Network Technician. 

     

    What makes for a good Network Technician job description?

    A good Network Technician job description provides details of the different systems, networks and software that the company uses in its day-to-day operations. A good description provides details of the proficiency level needed in these systems. It also states if training is provided for an applicant with the right experience and skills but who has knowledge of different systems. If training is provided, a wider pool of candidates can be encouraged to apply. 

     

    Which industries are Network Technicians employed in?

    Network Technicians can be employed by dedicated IT companies or network providers and can also be employed directly by a wide variety of different companies in different industries. Large companies with large internal communication networks, such as national supermarket chains, banks or retailers have a high demand for Network Technicians. As network infrastructure is further developed by companies, employers need more skilled and experienced Technicians to support expanding networks. 

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