Night Auditor Job Description: Top Duties and Qualifications

A Night Auditor, or Night Cashier manages a hotel books and records during the night and early morning. Their duties include accounting, payment processing and customer service.

 

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Night Auditor duties and responsibilities

Night Auditors have accounting and customer service responsibilities. Their duties vary depending on their hotel’s services, but typically include:

  • Running night audit using property management system (PMS) software or manual methods in small hotels
  • Processing payments including room charges, debit and credit, cash and cheques
  • Processing wake-up call requests
  • Checking in and checking out guests
  • Answering guest queries and providing services as required
  • Monitoring hotel and reporting any accidents or incidents to the manager
  • Counting and securing the till at shift’s end

 

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Night Auditor Job Description Examples:

 

Example 1

*Night Porter / Auditor* *40 hours per week – 5 nights out of 7* *_£18,979 per annum plus service charge (approx. £900* per annum)_* *Night Porter/Auditor Overview* Assist the Night Manager in providing a smooth and efficient Night Service & Night Audit. This will ensure that our 5 star high level customer service is maintained on a 24 hour basis. As Night Auditor/Porter you will ensure that a thorough and comprehensive hand-over is carried out from Reception at the start and end of the shift. The Night Auditor/Porter will also be responsible for providing a late guest check-in and information service. *The Night Auditor/ Porter will: * * Be able to demonstrate a track record in Reception, Night Porter or related discipline in the hotel or travel trade industry. * Be computer literate and preference will be given to candidates who have experience in Opera Fidelio or similar. * Have an excellent command of the English language both verbal and written and outstanding communication and leadership skills. * Be able to demonstrate a clear understanding of the highest level of customer service. *About the Hotel: * Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant and fully equipped Country Club and Spa, we offer our guests a complete experience. _At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about._ *_Due to our rural location you will need your own transport_* *Why work for us* As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you! *Benefits* To support our staff we offer: * Meals are provided by our talented kitchen team * We have plenty of free parking. * We also have amazing recognition awards for exceptional customer service * Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are! *For full details of the benefits on offer please check our website: Job Type: Full-time

Example 2

We are looking for an energetic night auditor to join our dynamic team of talents between the hours of 11pm and 7am. In this position, you will be responsible for the hotel on nights. Working either alone on a quiet Sunday night or as a team of 4 at busy weekends you will be providing a warm and personal welcome for all the guests arriving at night, contributing to the guest satisfaction and providing the highest standard of service in line with norms and procedures. Other duties include: * Helps the department meet its targets, increase hotel revenue through his/her sales efforts * Adopts appropriate ibis behaviours and attitudes, focusing on the brand's values: Modernity, Simplicity, Well-being * Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks * Promoting companies ALL loyalty programme * Check in, check out and making reservations * Full security checks of the hotel * Ensuring breakfast set up for the morning shift * Serving on the bar * Preparing light snacks for any late diners * Auditing of the hotels financial results of the day Are you up for the challenge? Then apply and get more information about the position. We look forward to hearing from you! Job Types: Full-time, Permanent Pay: £8.91 per hour Work remotely: * No

What does a Night Auditor do?

Night Auditors balance hotel books and perform other accounting tasks during late night shifts. As they work when hotels are quietest, Night Auditors can complete essential accounting tasks that day staff do not have time for. They are responsible for some customer service duties, especially at the start of their shifts. They check in guests and take care of other requests after guest services staff have completed their shifts. They make sure hotels always have someone on site delivering customer service.

 

Night Auditor skills and qualifications

Night Auditors need a variety of skills to perform their accounting and customer service duties. A successful Night Auditor candidate will have various prerequisite skills and qualifications, they typically include:

  • Accounting and mathematics skills for accurate auditing and payment processing
  • Cash handling experience for counting and securing bank and processing cash payments
  • Computer literacy, including using PMS software
  • Verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
  • Customer service for positive interactions with guests
  • Knowledge of hotel operations, offers and the local area

 

Night Auditor experience requirements

Previous experience is not required for Night Auditors. However, some relevant experience previous customer service experience is valuable. Ideally, within the hotel industry, as they will be familiar with the way hotels operate. However, any customer service experience is helpful, especially experience in satisfying guest requests and making visitors feel valued.

Experience working night jobs is also valuable. Night workers are often self-motivated and able to work well independently without having to depend on other employees. Candidates used to working at night can stay alert and focused throughout their shifts.

 

Night Auditor education and training requirements

There are no educational requirements for being a Night Auditor, as most training is on the job. Most hotels prefer candidates with at least five GSCEs A-C (or equivalent), including mathematics and English. Candidates with NVQs in accounting, customer service or hospitality supervision and management is also desirable.

 

Operations Manager salary expectations

No salary data could be found on indeed.com/uk/salaries

Job description samples for similar positions

If you do not need a Night Auditor, a job description for a similar position may better suit your needs. Here are some job descriptions for similar roles:

 

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Night Auditor job description FAQs

 

Which qualities make a good Night Auditor?

A good Night Auditor is an organised person who can multitask between auditing duties and customer service as required. They must be methodical and have good attention to detail. They should be able to conduct accurate audits without getting tired especially during the night hours. They should also be empathetic as they need to be able to relate to their guests and offer them good customer service. Night Auditors are often regarded as the most senior members of staff during their shifts, they should therefore be professional, trustworthy and reliable as they also handle hotel funds.

 

What is the difference between a Night Auditor and an External Auditor?

A Night Auditor is a type of Internal Auditor. Internal Auditors, such as Night Auditors, conduct audits for their employers. Independent organisations hire External Auditors to audit other businesses. Their processes are very similar. However, Night Auditors conduct audits on the same business every night. External Auditors audit a number of different businesses less often. External Auditors usually work during standard business hours while Night Auditors work overnight.

 

What should you look for in a Night Auditor CV?

As there are no formal requirements for Night Auditors, you should look for candidates with good experience and education. Efforts to improve their CV suggest they are motivated and knowledgeable. Experience as a Night Auditor is ideal, but any customer service, accounting and night work experience is valuable. Applicants with relevant NVQs in accounting, customer service and hotel management can also set themselves apart.

 

Who does a Night Auditor report to?

In large hotels, the Night Auditor reports to the Night Manager. Many smaller hotels only employ Day Managers. Night Auditors working for these hotels report to the Day Manager at the end of their shifts. Night Auditors notify the appropriate manager of any auditing concerns or hotel incidences that occurred during their shifts.

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