Operational Manager Job Description: Top Duties and Qualifications

An Operational Manager, or Operational Unit Manager is a human resource (HR) professional in upper management responsible for ensuring high-level human resources duties. Their primary duties include recruiting new staff, setting the standards for staff training and monitoring personnel documentation. 


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Operational Manager duties and responsibilities

The specific duties and responsibilities of an Operational Manager vary depending on the company or organisation size and industry. However, their typical duties and responsibilities include:

  • Establishing and maintaining business standards for production efficiency
  • Creating operational budgets and overseeing financial systems and controls
  • Creating a positive work environment to improve staff productivity
  • Ensuring departments meet profit and key performance indicator targets
  • Coordinating staff recruitment, training and schedules
  • Determining the impact of industry, location and specific risks on the business
  • Leading the design and manufacturing and launch of new products
  • Sourcing production materials and negotiating the best costs from suppliers
  • Creating and sending reports to the Director of Operations


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Operational Manager Job Description Examples:


Example 1

We are looking for a professional Operational Manager to coordinate and oversee Pennine Mencap’s Branching Out project for up to 3 years. The project’s purpose is to increase the charity’s service user base, engaging with a growing number of adults with learning disabilities, autism, brain injuries and other complex needs. The goal is to integrate these adults into new and existing activities offered by Pennine Mencap. The role will involve ensuring all operations are carried on in an appropriate, cost-effective way; improving systems, processes and best practices; and helping the organization’s activities remain compliant, in particular with the requirements of the National Lottery Community Fund. The specific duties of the Operations Manager include formulating strategy, designing and overseeing activities, improving performance, procurement, managing compliance and taking responsibility for a closely knit team of staff. Duties and Responsibilities · Ensure all operations are carried on in an appropriate, cost-effective way · Improve operational management systems, processes and best practices · Purchase materials, plan inventory and oversee planning sessions · Help the organization’s processes remain compliant with adult safeguarding · Formulate strategic and operational objectives for activities coordinator, development worker and manage budgets and forecasts · Perform quality controls and monitor project goals and objectives · Recruit, train and supervise staff · Find ways to increase quality of service Position within Organisational Structure · Reports directly to: chairman · Ultimately responsible to: board of trustees · Responsible for: development worker, communications officer, activities coordinator, volunteers Essential · Proven work experience as Operations Manager or similar role · Knowledge of Learning Disabilities/ Difficulties, Autism, Down’s syndrome and brain injuries · Experience budgeting and forecasting · Familiarity with grantmakers, statutory funders and how funding is budgeted · Excellent communication skills · Leadership ability · Outstanding organisational skills · Must have strong working knowledge of all Microsoft Office applications including Outlook, Powerpoint, Excel, OneNote and OneDrive Desirable · Good working knowledge of social media platforms, [website] Instragram, Youtube, Twitter and Tiktok · Specific prior knowledge or experience of any of our core activity types would be advantageous – [website] performing arts, choir, cookery, arts and crafts, physical exercise, skills-based training activities (as we have a broad portfolio of activities we appreciate very few applicants are likely to have substantial experience in all of these activity types, but any degree of prior knowledge in these disciplines will be useful) Location, working hours and salary: · This role is funded by the National Lottery Community Fund and the post will last for up to 3 years · Annual gross salary: £24,050.00 in year 1 (with 2.5% increase in years 2 and 3) · Normal working hours are 9:30am to 4:30pm Monday to Friday, but some evening and weekend work will be required (flexitime) · The role will be based at Pennine Mencap’s premises, Rhodes Bank Chambers, 184-188 Union Street, Oldham, OL1 1EN but will require off-site meetings, home visits/resource deliveries to service users’ homes and, increasingly as pandemic restrictions ease, attendance at events, activities and performances at other venues around the local area Reference ID: OM2021 Contract length: 36 months Application deadline: 30/06/2021 Job Types: Full-time, Contract Salary: From £24,050.00 per year Benefits: * Gym membership Schedule: * Monday to Friday COVID-19 considerations: We have renovated the building to be covid compliant including automated hand sanitisers, disposable cups, socially distanced desks. Willingness to travel: * 25% (required) Work remotely: * No

Example 2

Projecting Group is a consultancy that operates within the financial services sector. Our contractor opportunities are within IR35 and through an umbrella company. Our client seeks a self starting individual to work as part of a team on an project, the successful candidate should possess the following: * Core Operational Risk Management - Demonstrates OR technical expertise required to: a) identify, assess and respond to risks inherent in new and existing activities, products, processes and systems * Scenario Analysis – Experience managing Scenario Analysis programme * OR Framework Management- Demonstrates OR technical expertise required to develop, maintain and implement: a) The OR Framework b) OR Policies and c) OR Procedures and Guidelines * Good inter-personal and communicative skills – able to interact confidently with senior management and front office staff. * Excellent PC skills, especially Microsoft Excel, Word and PowerPoint * VBA skills * Highly developed written and oral communication skills * Good networking and presentation skills * Extensive knowledge of wholesale banking products * Experience in a front end or middle office line 1 role within a bank or financial institution * Ability to deliver to tight deadlines * Experience of managing people * Delivery driven and self-motivated * Able to work unsupervised within a team framework * Demonstrate a collaborative style to work towards shared goals * Able to multi-task, work under pressure and to deadlines * Able to deal with staff and customers at all levels on a professional basis * Pro-active and capable of providing constructive challenges * Able to challenge current ways of doing things in a constructive manner * Good exposure to project work and associated project management approaches o To know more about Projecting follows us on LinkedIn o Contract length: 3 months Job Types: Full-time, Contract Salary: £275.00-£413.00 per day Schedule: * Monday to Friday Experience: * Operational Risk: 5 years (preferred) * OR Framework Mgmt: 5 years (preferred) * VBA: 5 years (preferred)

Example 3

*Required to assist the Registered Manager in the day-to-day management of our services. This post will offer further opportunities for career training and development.* *Applicants ideally should possess the NVQ IV Registered Manager Award qualification or similar relevant qualifications and/or experience in a caring-related profession and must have current experience working at a supervisory level. Must have own vehicle and current driving licence.* *Full job description available on request* Reference ID: AM1 Application deadline: 21/06/2021 Job Types: Full-time, Permanent Salary: £24,000.00-£26,000.00 per year COVID-19 considerations: Full PPE supplied, Covid protected office space and working environment, weekly PCR testing, assistance with Covid vaccine appointments Experience: * Support Environment: 5 years (preferred) * NVQ Level 4 Health & Social Care (preferred)

Example 4

About the team Our Business Restructuring Services (BRS) practice is currently the largest restructuring practice in the UK operating from 23 offices. Within BRS, our Operational Restructuring practitioners work alongside Senior Executives to drive operational change at pace whether it be to reduce cost as a means of protecting margins, responding to a crisis or to realise the value of a deal or transaction. We develop and implement realistic and pragmatic plans by applying restructuring and stakeholder management skills, functional knowledge, and proprietary assets and tools to support Executives in making difficult decisions and driving through change in a short timeframe. About the role Financial institutions are under significant pressure to make wholesale changes to their businesses and operating models as a result of the macro-economic and geopolitical landscape, increasing competition and ongoing revenue pressures. We are expanding our FS team to support the increasing demand from our clients across Insurance and Asset Management to transform their operations. As well as working with a wide range of clients, you will also work with leading practitioners across the Deals, Strategy & and Consulting practice within the Firm. As a Senior Manager in the team, you will be responsible for shaping the strategy and leading the implementation and rapid change delivery for our clients. Your responsibilities will include: Bringing strong sector expertise and a demonstrable understanding of the challenges facing our FS clients to offer insights and value to transformation programmes. Assimilating complex information to formulate a structured and pragmatic restructuring strategy best suited to the clients’ strategic challenges and cost agenda. Undertaking market and client analysis (including peer benchmarking) to understand the clients’ commercial challenge and translating this into operational implications. Analysing costs and operations information to quantify value creation opportunities with supporting business cases. Developing cost savings strategies into a practical and fit for purpose implementation plan for clients, articulating clearly quick wins and longer structural cost transformation initiatives. Preparing presentations and/or reports to key stakeholders [website] Board, senior management). Managing senior stakeholders and inspiring change. Developing, managing and sustaining strong client relationships with clients and within the Firm. Drawing in expertise from different parts of the Firm to bring a compelling value proposition to clients. Mobilising and leading delivery teams including coaching and upskilling of junior team members. Actively managing project economics and overall programme governance. You will also be expected to actively contribute to the development of our team by: Leading marketing and business development initiatives (both internally and externally). to continuously develop our position in the market. Managing a diverse and inclusive team. Coaching and acting as a role model for the junior members of the team. Essential Skills and Experience We are looking for candidates with the experience of supporting clients throughout the operational transformation lifecycle from strategic opportunity assessment and planning through to supporting the delivery of specific initiatives. Given the nature of the work, these candidates will have experience either in industry or advisory or ideally both and have the following capabilities: Both financial and operational quantitative analytics with an understanding of the business and operating models for financial institutions. Experience of developing and delivering complex operational change. An appreciation and understanding of the regulatory environment in financial services and the impacts on the operations. Experience of managing stakeholders at C-suite level. Ability to manage and lead teams including working with ambiguity or conflicting priorities. High impact communication in the written and verbal form with extensive experience of development of power point presentations to synthesise analysis and communicate key conclusions. Experience of motivating and developing the team around you. Ability to leverage technology enabled and digital tools to achieve efficient delivery for our clients. Whilst under current COVID-19 restrictions, the way in which we are working with clients has changed. We are primarily working remotely (with a small number of our team working from client sites) and as a team are working in line with the firm’s and government's policies. As changes are made to the firm and national policies, it is anticipated that our working practices will continue to evolve and return to close working with our clients. The role is based in London. However, with an increasingly agile workforce, we're open to flexible and hybrid working requirements where appropriate and have many successful arrangements currently in place. You’ll also be joining a team who welcomes your outlook and knowledge, whilst developing your skill set further within one of the world’s leading professional organisations.

What does an Operational Manager do?

Operational Managers often come up with strategies to develop or improve the way an organisation or company functions. They analyse customer and financial information, research the consumer market and evaluate the cost of running a company versus the profit they generate in order to determine if any operations require changes. They also typically manage the actual operations themselves and may also be responsible for reviewing employee performance. 


Operational Manager skills and qualifications

A successful Operational Manager candidate will have various prerequisite skills and qualifications to perform their duties effectively. These usually include:

  • Strong negotiation skills, interpersonal skills and ethics
  • Analytical skills and ability to make sound business decisions
  • Ability to apply business continuity principles, theories and practices
  • Ability to interpret complex business issues and apply cost-effective solutions
  • In-depth knowledge of operational resilience deliverables and processes
  • Excellent communication, interpersonal and presentation skills
  • Good mechanical aptitude with strong IT and technical Skills
  • Ability to develop strong partnerships with internal teams such as HR, Engineering and Production


Operational Manager experience requirements

Operational Managers should have significant work experience in human resources, or managing operations and finances. Relevant pre-entry experience, such as a summer internship or work placement in the industry, is useful. Some courses provide candidates with the opportunity to take a year out in the industry, which can provide them with the opportunity to acquire practical experience and get a network of contacts. Other employers require candidates to  shadow an experienced Operational Manager to gain an insight into the role. 


Operational Manager education and training requirement

Operational Managers must have a foundation degree, HND or bachelor’s degree in management or a relevant field, such as accounting and business administration. A strong focus on mathematical modelling and statistics in these programmes, provides prospective Operational Managers with a thorough understanding of the financial side of a business, including cash-flow management and budgeting. Some employers may ask for a specific background or degree in, for example, engineering, chemistry or food management. 

Some companies prefer candidates who have advanced degrees, such as a master’s degree in business administration or a relevant field like finance. These degrees usually take one year of full-time study to complete, and cover topics including business strategy, advanced accounting or industry-specific practices, like in healthcare or technology.


Operational Manager salary expectations

According to Indeed Salaries, the average salary of an Operational Manager in the UK is £41,888 per year. Their actual salary varies depending on factors, including their work experience, geographic location, company and the industry in which it operates. 


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Operational Manager job description FAQs

What is an operational role?

This is a broad role that covers all the business activities and processes within the company. It covers employee performance and productivity, ongoing development, marketing and the sales of products or services.


Who qualifies as an Operations Manager?

The right candidate has a master’s degree in business or finance and at least seven years experience of working in fast-moving consumer goods (FMCG) production, retail, manufacturing or automated warehouse. The ideal candidate should also have a proven track record of engaging and training the workforce, streamlining production processes and enhancing productivity and efficiency.


What are the two major responsibilities of the Operations Manager?

The two major responsibilities of the Operations Manager include increasing the productivity, quality and efficiency of the company and ensuring customer satisfaction.


What are the Operation Manager duties?

The Operations Manager leads the company’s staff and supports all the ongoing change and improvement initiatives within the organisation. Other than production and resource management, they also oversee finances that go into the production of goods or delivery of service. Their duties are geared towards increasing operational efficiencies and the productivity of teams.

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