Operations Analyst Job Description: Top Duties and Qualifications

An Operations Analyst, or Business Operations Analyst is responsible for improving the efficiency of business operations through data analysis and statistical forecasting. Their duties include collecting and analysing sales figures, delivering analysis reports to management and making recommendations for operational changes. 


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Operations Analyst duties and responsibilities

Operations Analysts are responsible for providing expert data analysis based on a combination of proven mathematical models, industry knowledge and business experience. They are responsible for identifying areas for improvement, leading to a high level of efficiency, increased profit and other business goals. Key Operations Analyst duties and responsibilities include:

  • Analysing existing systems and operational procedures
  • Understanding the operational needs and business goals of the company 
  • Collecting relevant data from within the company and from clients 
  • Creating databases for data storage and future access  
  • Adhering to company policies and legal requirements in relation to data collection
  • Analysing data through a variety of statistical methods and models, from spreadsheets to graphs
  • Presenting data and recommendations to senior management teams
  • Tracking the progress of operational changes that are implemented across the company through key performance indicators 


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Operations Analyst Job Description Examples:


Example 1

If you are looking for an exciting opportunity to join P&G, the International Trade team is looking for a dynamic individual willing to lean all about customs and compliance. As an International Trade Operations Analyst, you will: Assure full compliance with National and International laws. Move goods across borders through efficient and compliant management of import/export declarations. And deliver savings by leveraging simplifications and special procedures provided by customs legislation. Specific responsibilities include: Management of Central Customs Email Inbox - making sure to monitor and reply to any urgent emails, resolve any queries from internal/external partners, and monitor and resolve any archiving issues. Management of customs declarations for Manchester/London Imports - being responsible for accurate and compliant data collection from supplier documents to Sharepoint, managing automation and compliance of customs declarations, and owning aggregated declarations under suspension. Maintenance of customs Master Data (MD) in P&G Customs MIC tool - receiving MD requests and processes those requests accurately and on time. Broker PO management & administration process - owning and managing the administrative process for invoices across the P&G sites, payment resolution, external collaboration and analysis of UK broker spend. Supporting broker governance- supporting with the preparation, accuracy and renewals for several key documents within customs compliance including Standard Operating Procedures. Supporting duty savings programs. - support with identifying, coordinating and implementing opportunities for process improvements to provide new simplification opportunities. Driving efficiency savings whilst also supporting the existing system. Support centralisation of any other customs related tasks into Cobalt unit of expertise. Qualifications Skills required: Technical proficiency: SAP, Excel (desired, but not mandatory) Dynamic & learning mindset to quickly develop expertise Diligent & pays attention to details (accuracy & compliance is king) Flexible & agile approach to workload Approachable, capable to build effective partnerships with sites, key users, and external customs broker Just so you know at Procter & Gamble #weseeequal We are an equal opportunity employer and value diversity at our company. Our people are all equally talented in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours. Are you ready to inspire us with your unrivalled ideas? We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please contact us to request accommodation. Skills required: Technical proficiency: SAP, Excel (desired, but not mandatory) Dynamic & learning mindset to quickly develop expertise Diligent & pays attention to details (accuracy & compliance is king) Flexible & agile approach to workload Approachable, capable to build effective partnerships with sites, key users, and external customs broker Just so you know at Procter & Gamble #weseeequal We are an equal opportunity employer and value diversity at our company. Our people are all equally talented in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours. Are you ready to inspire us with your unrivalled ideas? We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please contact us to request accommodation.

Example 2

*_*** Applicants must be able to commute to North London ***_* *About Bulk Supermarket* Bulksupermarket.com is the UK’s fastest-growing bulk products website. We are a small team based in North London with ambitious plans to accelerate our growth and become a dominant player in the FMCG market. We take an exceptional customer centric role and are looking to deliver the very best value to our customers. It is an ideal place for a candidate who is ambitious, hardworking, loves working in a fast paced career as is looking to take on a directorship position with a couple of years. *Key Responsibilities: * Manage to the day-to-day fulfilment of our orders at [website] You will be responsible for ensuring the operating costs is kept as low as possible Principle Accountabilities: · Overseeing the fulfilment of orders, including picking, packing and delivery of items in a timely manner. · Optimizing of end-to-end operations chain from procurement, deliveries strategies to monitoring contacts per order. · Overseeing procurement of packaging material and looking at ways to reduce per unit packaging costs · Developing a standardized procedure for operating activities that is scalable and can be used to train staff to be competent and compliant in record time. · Developing a recruitment strategy that blends an optimal mix of full and part-time reserve staff to try match capacity with demand. · Work with third party couriers to ensure our delivery charges are optimized to reflect the best costs for location, weight of items and · Overseeing customer service requests, returns, refunds and ensuring customer experience is number one priority at all times · Maintaining integrations between websites and integrations, liaising with IT manager and software providers when necessary · Create systems and processes for all the above and ensure staff are sticking to them *The Candidate* · Understanding of WIP, flow and logistics · Ecommerce fulfilment experience would be looked at favorably · You are a confident individual that has no issues taking charge and delegating responsibility to people and keeping them accountable. · Experience in using Microsoft Visio and/or Lucid Chart or understanding how to map processes · Understanding of basic p/l · You have worked in an environment where marginal or unit economic costs matter and you understand the importance of keeping costs as low as possible. · You have experience in making data-driven decisions but can also make quick intuitive ones when needed. · You enjoy a fast-paced environment · You are experimental and a creative problem-solver. You value resourcefulness over resources · You are ambitious and would be looking to take on a senior position with the company in a few years Job Types: Full-time (40 hours over 5 days), Permanent Job Types: Full-time, Permanent Job Types: Full-time, Permanent Salary: £30,000.00-£40,000.00 per year Additional pay: * Performance bonus Benefits: * Flexible schedule * On-site parking Schedule: * Monday to Friday Ability to * London N9 0AS (required) Experience: * Operations management: 2 years (preferred) Work remotely: * No

Example 3

An exciting opportunity has arisen within BES Utilities for an experienced Operations Analyst to join our dynamic team based in Trafford Park, Manchester. With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business. Experience within the sector would be preferable but not essential. *Role and Responsibilities (but not limited to): * * Working as a member of the Metering Team, you will be responsible for; * Taking ownership, investigating and resolving customer and industry issues * Analysing and maintaining the accuracy of customer data within the industry * Ensuring all tasks are completed with speed and accuracy * Contacting customers to obtain information in order to resolve their enquiries, and keep them updated * Dealing with industry data & flows alongside metering/department queries * Reviewing processes and recommending improvements * Contributing to business growth and revenue generation via improving billing accuracy * Updating full suite of MS Office software with accurate information *Key Experience Required: * * Proven numerical and analytical skills to a high standard * Strong administration skills * Microsoft Office * A high level of confidentiality * Strong communication skills, both written and verbal * Flexibility and willingness to learn * Enjoy working with people * Ability to work as part of a team * Ability to work accurately, with attention to detail *Competencies & Behaviours: * * Committed to professional development * Attention to detail * Driven by a desire to make improvements * Passionate about customer experience * Able to work in fast pace environment As well as a competitive salary we also offer exciting career prospects, free on-site parking, company events and social working hours. *Be part of our future!* If you would love to join us as our new Operations Analyst, we encourage you to find out more. Job Types: Full-time, Permanent Salary: per year Benefits: * Company events * Company pension * On-site parking Schedule: * Monday to Friday * No weekends Work remotely: * No

Example 4

*Job Description: * The Operations Project Analyst will assist the Service Delivery Organization and interface with Client Program Management. The successful candidate for the OPA will champion planning, coordination, monitoring service performance, and communication of the multidisciplinary/cross-functional team responsible for delivering Managed Services and a high-level customer experience as directed by the Service Delivery Manager. *Job Responsibilities: * * Primary Interface with the RISC team (Audit) and their workload - Detail and Analytic focused. * Ultimate person responsible for the Quality of our Audit (RISC or HWS) product being delivered back to customer. * Responsible for SOP, Instructions to the field and managing the L0-L5 process. Maintain project timeframes, objectives, and communications. * Create and manage documentation and reports for projects. * Track, forecast and report on project progress including metrics and challenges. * Working closely with Data Centers: Microsoft, Google, Facebook, eBay, Amazon / AWS, or similar Data Center provider * Participate in the Service Delivery Team for Global Operations Support, Field Repair Service, Global Onsite Deployments Support and Reverse RMA Logistics * Project management of the execution phase of data center initiatives (post-design) * Communicate project plans, goals, and direction for the projects. * Organize project meetings and distribute minutes to all project team members. * Maintain project schedules. * Coordinate procurement and delivery of hardware required to support the project. * Report status to a Google Technical Project Manager (TPM) & PMG DC Team Manager * Work with a cross-functional set of stakeholders to support the project initiative, ensuring installation meets Google provided design and standards. * Management of in-flight project changes. All changes should be reviewed with assigned Technical Program Manager (TPM) & PMG DC Team Manager * Generate and maintain reports that cover - effort utilization, forecasting, classification, and priorities. * Share lessons learned and best practices impacting our work processes and support improvement initiatives. * Attend client meetings and assist with determination of project requirements. * Creation and management of design documentation * Drafting and coordinating requirements from various engineering teams (Building services, AV, Controls, software, applications, computer systems) * Preparation project organization and communication charts * Attend project meetings and distribute minutes and actions to all project team members. * Track the progress and quality of work being performed by design disciplines/trades. * Use project scheduling and control tools to monitor projects plans and work hours. * Effectively and accurately communicate relevant project information to the client and project team. * Ensure clients’ needs are met in a timely and cost-effective manner. * Review field inspection reports throughout the lifecycle of the project * Maintain project schedule. * Maintain project documentation using agreed structured and approach. * Track & manage contemplated change notices and change orders in the database. * Prepare substantial completion certificates and ensure all required project close out documents are obtained. * Responsible for obtaining all project closeout documentation. * Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others. * Keep stakeholders informed about project status and issues that may impact client relations. *Job Requirements: * * Excellent knowledge of best practices around Communication, Scheduling, Planning, Traceability and Accountability. * OPA should have Experience in Edge Data Center, Edge Network, POP, Telecommunication, Telco, CDN, Fiber Networking or Fiber Optics Networking and Compliance Management * Great at organizing, prioritizing, and multitasking * Strong understanding in project management and data analysis * Excellent verbal and written communication skills * Strong analytical and problem-solving abilities * Exceptional research and reporting skills * Portal Proficient: Project Management software, Excel * Education: College Degree, Engineering or Business preferred * *5-10 Years IT* Infrastructure technologies Experience * ITIL, PMP, CCNA, DCIM, CCIE Certification is plus Job Types: Full-time, Permanent Salary: per month Schedule: * 8 hour shift Experience: * Project Management: 1 year (preferred) Work remotely: * No

What does an Operations Analyst do?

An Operations Analyst is responsible for drawing recommendations for operational and systems improvements. They do this primarily through the use of statistical modelling based on a company’s collected data, including profit, sales and turnover figures, customer demographics, industry trends and more. An Operations Analyst can be employed across a wide range of industries, including finance, IT, engineering and retail. A Senior Operations Manager is employed to develop a team of Analysts within a wider statistical or data analysis department. 


Operations Analyst skills and qualifications

Operations Analysts should have a keen understanding of business processes and systems alongside expert knowledge of the industry they work in. Operations Analysts also need analytical, statistical and mathematical skills to fulfil their job responsibilities. A successful Operations Analyst candidate will have various prerequisite skills and qualifications that typically include:

  • Knowledge of operational policies within the company and industry
  • Understanding of company workflows, company structures, supply chains, trading and manufacturing processes
  • Experience with statistical and mathematical models 
  • Excellent knowledge of databases and programs such as Excel or Google spreadsheets
  • Communication skills to detail complex information in an easy-to-understand format
  • Ability to turn complex data and trends into visual graphs for presentation 
  • Ability to source raw data through interviews with employees, customers and clients


Operations Analyst experience requirements

A successful Operations Analyst needs a minimum of two years of experience working in a statistics or analytics role. Candidates with a further two years of experience working in an operational or administrative role within a company, demonstrate an understanding of business practices and policies within their industry. Senior Operations Analysts require five years of experience working in a statistics or analytics role alongside experience leading a team and implementing company-wide operational changes.


Operations Analyst education and training requirements

Operations Analysts require a strong academic background in maths and statistics. They need basic GCSEs and A-level,s in which employers can look for strong results in maths, statistics and English. Strong results in business studies or economics are desirable too. Candidates need at least a 2:1 in an appropriate subject at degree level. Employers can look for candidates with degrees in subjects such as maths or economics. Employers can also look for candidates with a postgraduate degree, such as a master’s degree in statistics or microeconomics. Professional qualifications from the Royal Statistical Society or the Operational Research Society can also be beneficial.


Operations Analyst salary expectations

According to Indeed Salaries, the average salary for an Operations Analyst in the UK is £31,902 per year. Salary may be dependent on experience, location and company. 


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Operations Analyst job description FAQs


What is the difference between an Operations Analyst and a Data Analyst?

An Operations Analyst focuses specifically on improving operational procedures and policies, whereas a Data Analyst has a much broader focus. As well as working to improving the efficiency of operations, a Data Analyst can be employed to improve sales, find new target markets for products or services or analyse health and safety trends.  


What makes for a good Operations Analyst job description?

A good Operations Analyst job description provides an overview of the company’s values and gives details about the work environment for the candidate including information such as flexible working hours or work from home opportunities and any company perks or bonuses. Employers can state if specific knowledge of data systems, such as RapidMiner or SAS, is needed, or if training for in-house data analytics software will be provided to successful candidates. 


Who does an Operations Analyst report to?

An Operations Analyst reports directly to a Senior Operations Analyst. In turn, Senior Operations Analysts report to a senior management team, including a Chief of Operations or a Director of Operations who is in charge of overseeing company-wide operational policies and procedures. 

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