Operations Coordinator Job Description: Top Duties and Qualifications

An Operations Coordinator, or Operations Manager oversees the departments of the business needed for its operation. Their duties include researching and planning new purchases, managing departmental budgets and contributing to future planning. 


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Operations Coordinator duties and responsibilities

The day-to-day tasks of an Operations Coordinator depend on the specifics of the business, but their responsibilities generally include:

  • Reviewing processes to ensure that all aspects of production are operating as efficiently as possible
  • Ensuring that all relevant legislation is adhered to such as health and safety regulations and any industry-specific best practice guidelines
  • Collecting and analyzing data to identify seasonal trends and potential growth in customer numbers
  • Ensuring that the business has the personnel and resources needed to meet demand
  • Working with members of different departments to plan for future expansion or diversification
  • Presenting reports to internal and external stakeholders


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Operations Coordinator Job Description Examples:


Example 1

We are looking to recruit a full time *Operations Coordinator - Purchasing *with a keen eye for detail to join our existing team here at Quickits Limited based in Our Operations department is responsible for a wide range of duties including the advertised role of purchasing. The duties of this role will include but are not limited to the following: * Contacting and initiating new supplier accounts. * Raising purchase orders. * Continuously liaising with different departments across the business to assess and manage demand. * Achieve savings wherever possible. * Monitoring and maintaining stock levels. * Checking invoices & investigating queries on invoices. * Engaging with suppliers to achieve efficiencies within the supply chain. * Chase and save test certificates for purchased materials. * Archiving. * Holiday cover for other areas within the department. Hours of work: 8.45am - 5pm Monday - Thursday & 9am - 4pm Friday The ideal candidate will have experience within a similar role however full training will be given. We are wanting someone to start as soon as possible so if you think this role is for you, apply now! Job Type: Permanent Salary: £9.00-£11.00 per hour Benefits: * On-site parking Schedule: * Monday to Friday COVID-19 considerations: All Customers are required to wear a mask. Masks are worn around the office when leaving your desk. Surfaces sanitized regularly. Protection screens installed at collection point. Experience: * Purchasing: 2 years (preferred) Work remotely: * No

Example 2

We are looking for a meticulous and confident Operations Coordinator to join our Service Operations team. Working closely with our Operations Support Manager, you will organise planned and reactive service works and small works installations. The role involves working closely with Field Service Engineers, Managers, customers and suppliers and so the successful candidate will be a strong communicator and a flexible thinker. Sunfish is a specialist fire safety company based in Melbourne, Derbyshire. The Company is third party accredited and has an established client base including the NHS, police authorities, universities, local government, housing associations and major commercial organisations. The role will have responsibilities including: · Scheduling planned maintenance and responsive repair service visits · Customer call handling, dealing with orders and enquiries · Co-ordinating Field Service Engineer activity · Processing service visit reports · Sales order processing, order shipping and invoicing · Purchasing of parts · Other duties as required The person: · Strong communicator, both verbally and written · Able to balance several different tasks and as such should be able to manage time and priorities · Has strong problem solving skills and is able to work under pressure · Displays a 'can do' attitude and has a flexible approach in a dynamic environment · Enjoys dealing with people, creating and maintaining relationships and has a confident and pleasant telephone manner · Possesses proficient computer skills including Microsoft Excel and Word *Sunfish Services Limited provided the following inclusive hiring information: * We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Job Types: Full-time, Permanent Salary: £23,000.00-£26,000.00 per year Benefits: * Company pension Schedule: * Monday to Friday COVID-19 considerations: COVID-19 protocols in place. Ability to * Melbourne DE73 8HJ (required) Education: * A-Level or equivalent (required) Language: * English (required) Work remotely: * No

Example 3

We are a property maintenance company who work for a range of leading estate agents and building management agents within the M25 and outer areas. We are currently recruiting to join our Operations team. The ideal candidate will possess the following and must have min of 3 years in a similar role to the one advertised. Electrical knowledge will be a distinct advantage. Desired Skills/Traits: · Excellent customer service skills · Planning and organisation · Team player · A desire to win! · Dynamic · The ability to multi-task · Good communication skills · Be calm and collected under pressure · Strong computer literacy · Polite and courteous · GCSE's in Maths and English required (Minimum of C's in both subjects) Responsibilities: · Planning and scheduling appointments for our team of engineers · Ensuring 100% accuracy is maintained on our internal system · Maintaining and building client relationships · Updating and reporting to clients on a daily basis · Process works orders Work experience: A background in coordinating staff (operatives) would suit this role best. Job Type: Full-time We are looking for someone to grow with the company and to start as soon as possible. Applicants with construction background only please. Please send over CV's and cover letter. Job Types: Full-time, Permanent Salary: per year Benefits: * On-site parking Schedule: * 8 hour shift * Monday to Friday Work remotely: * No

Example 4

*Would you relish the opportunity to be part of a small team in a growing and evolving organisation where you can make a real impact and help shape the way forward?* *Are you looking for a diverse and challenging role with opportunities for career development?* If so, then read [website] *About Us* Vital Facilities is a dynamic ‘customer-focussed’ company, delivering exceptional customer service. Our company is fast moving, challenging and fun. We value hard workers, trouble-shooters and creative thinkers. We are now looking for an Operations Coordinator to join our team in Huddersfield. *About You* A strong multi-tasker with a pro-active approach in coordinating activities, facilitating goals, meeting KPI’s and managing resource requirements. A natural problem solver who relishes a challenge. High levels of initiative and self-motivation. Have good judgement and decision-making skills, with an understanding of the impact on stakeholders. Excellent interpersonal and verbal/written communication skills, with internal and external stakeholders. Versatile, professional, extremely organised and efficient to ensure the business continues to deliver pro-active service excellence to customers, visitors and employees of the organisation. Intellectually capable as well as a systematic thinker who is able to pro-actively identify and manage needs in a changing and evolving environment. Ability to work under pressure during emergency situations, possessing a resilient attitude combined with the ability to prioritise tasks and juggle conflicting priorities and deadlines, you will use your initiative and organisational skills to deal with routine as well as unexpected matters, whilst still accessing support as appropriate. Excellent IT skills; a competent & confident user of office and email software, using Scheduling, CRM, Financial, Document Management and other cloud based systems. Strong administration skills, with the ability to assist in numerous projects simultaneously while meeting exacting deadlines. Ability to analyse, evaluate and recommend new operational systems, policies, and procedures to improve best practice We are an IT driven and evolving organisation and so being a quick learner, flexible and adaptable to change is essential. You will have outstanding attention to detail and be comfortable in communicating appropriately both verbally and in writing, with a diverse range of people. *Main Duties and Responsibilities: * * Proactively scheduling and coordinating all facilities teams and their activities to meet customer expectations. * Coordinating calendars, meetings, and appointments, scheduling work and liaising with staff and sub-contractors. * Purchasing: sourcing supplies and materials, obtaining quotes, purchasing and coordinating deliveries. * Keeping customers up to date with their project / contract via email, over the telephone and face to face. * Compiling and maintaining documentation to include performance reports, schedules, H&S and Operations Manuals on behalf of clients and in conjunction with staff and partner organisations. * Coordinating and assisting with the development of processes, policies and procedures. * HR support: recruitment process, training and maintaining staff records. * Financial inputting / bookkeeping assistance. * Sales support: assisting with customer quotations, contracts, appointments. * Ensuring that records are accurately and regularly maintained. * Developing & producing documents in a varied, creative and audience appropriate way. * Assisting with marketing materials, social-media and events * Presenting a professional and customer-focused outlook at all times _Whilst every effort has been made to outline all the main duties and responsibilities of the post it is impossible to specify every item in detail. The post holder may also be asked to undertake other reasonable duties commensurate with the post._ Job Types: Full-time, Part-time, Permanent Salary: From £19,364.00 per year Benefits: * Company events * Company pension * Employee discount * On-site parking Schedule: * 8 hour shift * Monday to Friday COVID-19 considerations: We follow the latest government guidance and provide all necessary PPE to keep our people, customers and suppliers safe. Ability to commute/relocate: * Huddersfield HD5 8JY (required) Education: * Certificate of Higher Education (preferred) Experience: * multi tasking operations: 3 years (required) Language: * fluent English (required) * Driving Licence (required) Work remotely: * No

What does an Operations Coordinator do?

Operations Coordinators enable businesses to improve efficiency, streamline their processes and ensure that each department is meeting its production targets. Operations Coordinators are responsible for capacity planning and for productivity analysis with the aim of improving performance. They manage the personnel, services and processes that ensure the organisation’s success. Operations Coordinators collect data, analyse figures and create reports for management and other stakeholders. They manage personnel and resources to ensure that company targets can be met and they work with a number of departments to ensure that efficiency is maximised.


Operations Coordinator skills and qualifications

Operations Coordinators need to have a wide range of different skills to ensure that the business runs smoothly and that any problems are identified and resolved as quickly as possible. A successful Operations Coordinator candidate will have various prerequisite skills and qualifications that include:

  • Excellent communication and interpersonal skills 
  • Strong time management skills and the ability to prioritise their workload and multi-task effectively
  • A methodical approach to planning workloads with problem-solving skills
  • Leadership skills that will help them to make changes across the organisation when required
  • Ability to work under pressure and complete tasks to tight deadlines
  • Project management skills such as delegation 
  • Excellent computer skills including expert spreadsheet and data management skills


Operations Coordinator experience requirements 

The level of experience required for an Operations Coordinator will vary depending on the size of the business and the scope of the role. For smaller organisations an Operations Coordinator may be a largely administrative position, suitable for candidates who have completed an internship or with office experience and therefore there would be no role- or sector-specific experience.

Larger companies however, may need an Operations Coordinator who will do high-level tasks and needs to have several years of experience in a similar role. They may have a strategic role that requires extensive experience of troubleshooting processes, improving efficiency and eliminating waste.


Operations Coordinator education and training requirements

An Operations Coordinator usually has a degree in business administration, communication, management or a similar discipline, but some start with an internship or other relevant experience. Applicants who have worked with the public will have the necessary interpersonal skills to succeed as an Operations Coordinator. Senior Operations Coordinators typically have quality management training such as Six Sigma training or ISO certification.


Operations Coordinator salary expectations

According to Indeed Salaries, the average salary for an Operations Coordinator is £23,418 per year. This varies depending on the level of experience, seniority, the industry and the location.


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Operations Coordinator job description FAQs


What qualities make a good Operations Coordinator?

Operations Coordinators need to have excellent negotiation skills and be diplomatic when it comes to dealing with the differing needs of the business. They are able to stay calm under pressure and keep staff motivated when deadlines approach. They are creative thinkers, coming up with innovative solutions to problems and contributing ideas to long-term plans and strategies.


Who does an Operations Manager report to?

Operations Coordinators usually report to an Operations Manager or Director of Operations. They often work closely with colleagues across the business, from entry-level staff on production lines to departmental managers and directors. Operations Coordinators may need to deliver reports to the board of directors or external stakeholders. 


Do Operations Coordinators have different jobs in different industries?

In industries which are highly regulated, Operations Coordinators may be responsible for ensuring compliance with legislation relating to safe working practices. This is particularly important in industries such as medical and pharmaceutical production as there are legal and regulatory restrictions that are central to the way production can be managed. In industries which are not so heavily regulated, Operations Coordinators may have more general responsibilities which do not require specific industry knowledge or certification. 

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