What does an Operations Director do?
The Operations Director is second in command of a company just after the Chief Executive Officer (CEO), usually working 40 hours per week. Sometimes they need to work longer weekly hours, which includes travel. Operations Directors work in almost all industries including retail and wholesale companies, manufacturing, government, hospitality and banking sectors to improve revenue and decrease costs. Some companies hire one or two Operations Directors, while larger companies may employ more depending on the size of their organisation.
Operations Director skills and qualifications
An Operations Manager must demonstrate exceptional organisation and planning skills. Other skills and qualifications include:
- Excellent computer skills with the ability to analyse business intelligence and big data that identify revenue opportunities and operations improvements
- Expert use of word processing and spreadsheets, MS Office and business software such as WMS, ERP and CRM
- Ability to use dashboards to drive performance measures, maximise company growth and asset development
- Strong leadership and communication skills for training and motivating teams, creating the vision for the future of the company
- Problem-solving for improving processes, increasing efficiency and profits
- Expert knowledge of safety, efficiency and product quality standards
- Expertise in managing vendor and partner relationships, contracts, agreements and the procurement process
- Knowledge of industry’s legal rules, guidelines and diverse business principles and functions
Operations Director experience requirements
An Operations Director requires five years of experience in a management role and 10 or more years of experience as an Operations Director or equivalent. Experience in managing and leading a team in fast-paced work environments within the same industry is important. Employers also look for statistical proof of expertise in lowering a company’s costs and increasing productivity and revenue.
Operations Director education and training requirements
Larger corporations often require the Operations Director to have a master’s degree in business administration, including studies in organisational behaviour, strategic and financial management and operations management. Smaller company employers may only require an Operations Director to have a bachelor’s degree in operations, business management or related field. Highly valued certified qualifications include a Chartered Management Institute (CMI) qualification at Level 6 or Level 7 and Certified in Production and Inventory Management (CPIM) certification. Other esteemed certified qualifications include Certified Supply Chain Professional (CSCP) and those from the Institute of Leadership and Management (ILM).
Operations Director salary expectations
According to Indeed Salaries, the average salary for an Operations Director is £75,445 per year. Salary may be dependent on experience, location and company.
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