Operations Director Job Description: Top Duties and Qualifications

An Operations Director, or Chief Operating Officer (COO), ensures the everyday activities of the company run smoothly. Their duties include coordinating efficient production of the company’s goods, ensuring that the company’s overall operations are cost-effective and supervising the company’s retention procedures and processes.

 

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Operations Director duties and responsibilities

As high-level executives, Operations Directors are responsible for a wide variety of tasks. Their main duties and responsibilities include:

  • Developing, improving and implementing operations and production plans to meet company goals
  • Managing the day-to-day operations of every department, establishing company policies, implementing necessary changes and adhering to compliance procedures, laws and regulations
  • Evaluating overall company performance
  • Providing all necessary reports, assisting management in goal setting and promoting company growth and anticipating and forecasting trends and patterns of the company and marketplace
  • Managing finances, developing, monitoring and analysing the departmental and company budgets and financial reports
  • Creating financial plans for increasing revenue margins
  • Allocating the company’s resources, materials and equipment to the most productive functions, supply chain and delivery management
  • Creating operation strategies to minimise stock losses, implementing initiatives to reduce company costs and increasing employee productivity

 

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Operations Director Job Description Examples:

 

Example 1

As a result of year-on-year growth, an exciting opportunity has arisen for an M&E Operations Director to join a privately owned and well-respected M&E Building Services contractor.

Our client provides Mechanical and Electrical services from Design through to Installation and Commissioning across various sectors including, Education, Healthcare, Leisure, Commercial and High-End Residential, with project values ranging from £500k up to £5m.

M&E Operations Director:

You will need to be an experienced Operations Manager or Operations Director with extensive experience of working within the Building Services sector.

We are seeking an ambitious ‘go-getter’ with a can-do attitude and desire to achieve results, who will provide a clear focus to client service, such that the successful applicant strives to instil this in their operational team. The individual must be an assertive and positive people manager, ensuring they get the best from an operational team on a weekly basis.

The successful candidate will have the aptitude to adapt to the needs of the employees in the operational team, providing support, understanding, technical direction as needs be, in order to create a happy and high-performing team.

We seek an applicant who has the aptitude to create, develop and put into effect an operational development plan to enable the continuous improvement and growth of the operational team over the next 5 years.

Key Activities include:
  • Develop and maintain positive relationships with our current and future client base to encourage repeat business
  • Grow and maintain a steady, productive and content project management team
  • Have a fastidious eye for quality workmanship and set high standards for your team
  • Work alongside a Commercial Director to deliver the projects within the department at agreed profit level, in line with business objectives
  • Plan and forecast contract management and project management resource to ensure an even workload in the department
  • Forward plan direct labour resource, ensuring productivity is maintained on all projects
  • Ensuring that the requirements of customers are met in an efficient and timely manner
  • Health and safety champion of the operational team
  • Ensure financial duties with the Contracts/Project Managers are completed in time, with variations and managed in time with applications
  • Driving and motivating all employees and leading performance reviews, to ensure an engaged and skilled workforce.

    Key skills and experience:
  • We seek an experienced individual who as a minimum has operated successfully in an operational role, either as an Operations Manager or Operations Director. Previous Director level experience would be beneficial, but not essential subject to the ability of the applicant.
  • Experience working for a Building Services contractor is essential
  • Excellent communication skills
  • High degree of personal motivation
  • Commercial acumen
  • Ability to work as part of a team supporting both the operational team and peer group
  • Strong negotiation skills
  • Flexibility with regard to working across all areas of the business and hours to meet the requirements of this challenging position
  • Willing and able to take responsibility
  • Manage numerous activities across a number of projects simultaneously
  • Full driving licence

    Remuneration Package - Operations Director
  • Base salary: £105k - £115k depending on experience
  • Company Car or £7k Car Allowance
  • Performance related Bonus Scheme
  • Pension Options
  • Private Healthcare
  • Death in Service
  • Phone and IT equipment
  • Expenses
  • Company Events
  • Friendly and supportive office environment

    If you would like to be considered for this position of M&E Operations Director, please apply online. Should you require any additional information, please telephone Rob Green on 0207 566 2191 or 07483 134 800.
  • M&E Operations Manager
  • M&E Operations Director

    David Leslie Ltd is a Recruitment Consultancy working on behalf of our client (the employer) in relation to this vacancy.

    Job Type: Permanent

    Salary: £105,000.00-£115,000.00 per year

    Additional pay:
  • Performance bonus
    Benefits:
  • Casual dress
  • Company car
  • Company events
  • Company pension
  • Employee discount
  • Life insurance
  • On-site parking
  • Private medical insurance
  • Profit sharing
  • Sick pay
    Schedule:
  • Monday to ID: DL2005
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    Example 2

    Operations Director

    Maidstone

    Negotiable DOE

    My client a leading Software House is looking for an Operations Director position who will support and deliver services, continuous improvements, and enhance client relationships through monitoring service delivery and identifying opportunities for improvements. You will be responsible for the full client lifecycle from initially onboarding customers and managing the latest product upgrades being made available to all customers.

    Role and Responsibilities

    Reporting to the CEO the Operations Director will oversee the client support, devops and project management teams in the UK and India, to ensure that clients are managed through all aspects of their lifecycle. This includes building and maintaining excellent relationships with clients, and working with the sales and account management teams to provide a positive experience for all customers.

    Service Delivery

  • Effectively manage the client support and devops teams as a 1st and 2nd line operation with appropriate staffing levels with on call services to deliver excellent customer service delivery 24/7 x 365
  • Manage major incident resolution and communication to customers
  • Design and implement process and workflows between teams becoming the internal product owner of the Zendesk ticketing system
  • Provide metrics and regular reporting for monitoring the support and devops team’s effectiveness
  • Pro-actively intervene to ensure high quality service delivery over a portfolio of clients
  • Provide technical leadership for the teams and work with the CTO and development manager for enhancements to products and systems that improve customer service levels.
  • Provide guidance and recommendations to support teams on Business Processes
  • Manage support and devops team structure and monitor customer service levels.
  • Maintain ongoing training and personal development within the teams

    Client Management
  • Work with the account management team to ensure ongoing client satisfaction
  • Act as an escalation point for service issues
  • Manage escalations to resolution; for major issues and key clients, take personal ownership of issues
  • Participate in Client Service Reviews and take feedback into service design process

    Onboarding
  • Work with stakeholders to support planning of on-boarding new clients and upgrading existing ones to latest product versions
  • Evolve onboarding process and deliver client facing project management , product configuration and effective QA
  • Ensure communication between relevant teams allows positive customer experience.
  • Liaise with development manager for all client projects requiring development team involvement to maintain expected delivery schedule
  • Take ownership of onboarding schedule and forecast delivery dates based on current workloads
  • Monitor and respond to client feedback on project delivery, to improve the customer experience

    Job Type: Full-time

    Salary: £44,377.65-£104,403.75 per year

    Schedule:
  • Monday to ID: rct00060
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    Example 3

    Salary: 35-50k

    Location: Southend / Potential Hybrid

    Hours: Flexible to suit

    A highly varied role to

    1. Operationally run a recruitment company with a monthly turnover of 200k - 300k a month supported by an office manager, internal recruiter, outsourced finance and a senior virtual PA. Taking full ownership of this will allow the company owner to spend 100% of his time in various aspects of fee earning and leading a team of fee earners.

    Example responsibilities include

  • Office refurbishment
  • Creating marketing literature
  • Managing operational team
  • Creating and documenting process
  • Working with an industry leading NED and Director to deliver the operational plan

    2. Oversee a portfolio of 25 properties with the support of managing agents

    Example responsibilities include

  • Working with finance brokers to refinance properties
  • Signing off on new tenancies and maintenance work

    3. Acquire new properties / development projects at a rate of upto 12 units per year

    Example responsibilities include

  • Maintaining relationships with agents
  • Creating process to asses deals
  • Assessing deals

    4. Run property refurbishments / property developments

    Example responsibilities include

  • Working with architects to achieve planning permission
  • Working with architects & contractors to create specifications
  • Buying materials

    5. Operationally support for a start-up online training company

    This is a highly demanding role taking full ownership of the operational side of a small yet multi million pound recruitment business and property company.

    Job Types: Full-time, Permanent

    Salary: £35,000.00-£50,000.00 per year

    Schedule:
  • 10 hour shift

    Education:
  • GCSE or equivalent Director: 1 year (preferred)
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    What does an Operations Director do?

    The Operations Director is second in command of a company just after the Chief Executive Officer (CEO), usually working 40 hours per week. Sometimes they need to work longer weekly hours, which includes travel. Operations Directors work in almost all industries including retail and wholesale companies, manufacturing, government, hospitality and banking sectors to improve revenue and decrease costs. Some companies hire one or two Operations Directors, while larger companies may employ more depending on the size of their organisation.

     

    Operations Director skills and qualifications

    An Operations Manager must demonstrate exceptional organisation and planning skills. Other skills and qualifications include:

    • Excellent computer skills with the ability to analyse business intelligence and big data that identify revenue opportunities and operations improvements
    • Expert use of word processing and spreadsheets, MS Office and business software such as WMS, ERP and CRM
    • Ability to use dashboards to drive performance measures, maximise company growth and asset development
    • Strong leadership and communication skills for training and motivating teams, creating the vision for the future of the company
    • Problem-solving for improving processes, increasing efficiency and profits
    • Expert knowledge of safety, efficiency and product quality standards
    • Expertise in managing vendor and partner relationships, contracts, agreements and the procurement process
    • Knowledge of industry’s legal rules, guidelines and diverse business principles and functions

     

    Operations Director experience requirements

    An Operations Director requires five years of experience in a management role and 10 or more years of experience as an Operations Director or equivalent. Experience in managing and leading a team in fast-paced work environments within the same industry is important. Employers also look for statistical proof of expertise in lowering a company’s costs and increasing productivity and revenue.

     

    Operations Director education and training requirements

    Larger corporations often require the Operations Director to have a master’s degree in business administration, including studies in organisational behaviour, strategic and financial management and operations management. Smaller company employers may only require an Operations Director to have a bachelor’s degree in operations, business management or related field. Highly valued certified qualifications include a Chartered Management Institute (CMI) qualification at Level 6 or Level 7 and Certified in Production and Inventory Management (CPIM) certification. Other esteemed certified qualifications include  Certified Supply Chain Professional (CSCP) and those from the Institute of Leadership and Management (ILM).

     

    Operations Director salary expectations

    According to Indeed Salaries, the average salary for an Operations Director is £75,445 per year. Salary may be dependent on experience, location and company.

     

    Job description samples for similar positions

    Other job description samples are available if an Operations Director sample is not quite you’re looking for:

     

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    Operations Director job descriptions FAQs

     

    What is the difference between an Operations Director and an Operations Coordinator?

    Operations Directors have full responsibility for cost-effective production, reducing costs and increasing revenues. They deal with all departments and oversee company finances. Operations Coordinators handle project management, ensure sufficient resources and materials are allocated and have some financial oversight. They play a role in the disciplinary and termination process.

     

    Who reports to the Operations Director?

    The Operations Director supervises high-level managers, including General Managers from different areas of the company, the Operations Manager and Operations Assistant. Department heads or Vice Presidents in sectors such as manufacturing, purchasing, quality control and human resources also report to the Operations Director.

     

    What should you look for in an Operations Director CV?

    Look for a master’s degree in business administration or operations management with prior experience as a Director or Operations Manager. The CV should include results-driven analytical skills and cost improvements in operational decisions. Reliable references and continuous dates of employment are also a plus.

     

    What qualities make a good Operations Director?

    Qualities that make a good Operations Director include quick decision-making and successful problem-solving skills. A positive attitude is great for team building. Curiosity leads to improved processes and procedures, and excellent planning skills result in strategic and long-term production plans.

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