Operations Manager Job Description: Top Duties and Qualifications

An Operations Manager, or Ops Manager deals with the design and control of business operations to ensure streamlined production of goods and services. Their duties include overseeing high-level HR duties, conserving quality control and safety measures and analysing and improving organisational processes.


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Operations Manager duties and responsibilities

Operations Managers are often responsible for the management of the overall operations of an organisation. These include essential labour management duties such as training new hires on complex quality and safety control measures. They also provide leadership to improve important policy and strategic decisions.

Some of their duties and responsibilities include:

  • Performing HR duties such as recruiting, selecting, scheduling, counselling and disciplining employees
  • Helping the company to promote high morale and communicate the company’s operating policies, customer issues and safety measures
  • Performing financial predictions by preparing the annual budgets, scheduling expenditures, analysing variance and initiating corrective actions
  • Developing operations policies by evaluating and enforcing policies for products and inventory receipts
  • Reviewing and approving operational invoices and forwarding them to payment
  • Ensuring compliance with laws and regulations
  • Making sure that all employees fill out the required legal documents


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Operations Manager Job Description Examples:


Example 1

*Hours - Flexible* * Working up to 20 hours per week * Can be worked within school hours but requires an average of 4 hours per day. * Start and finish times are flexible *Main Purpose (in conjunction with the Managing Director)* * Oversees the daily workings of business operations within Marfleet Analytical Services. * Manages and implements schedules to ensure deadlines are met and maintains a high-quality standard of service. * Implements key systems to ensure the smooth operation of the business. * Ensures key performance indicators are managed in line with company expectations. * Ensuring the management of the business’s Pharmaceutical Quality Systems is to the required regulatory standards of Good Manufacturing Practice (GMP), where applicable. *Key Accountabilities * * Manages the growth and success of the Quality Assurance and Quality Control teams through the use of key performance indicators * Implementation of business operational systems * Coordinates activities that affect operational decisions and business requirements * Responsible for overseeing and monitoring of daily operations * Communicates with all relevant employees to ensure delivery times are met * Ensures the team has enough time to deliver services based on the client's request * Monitors service standards * Confirms that health and safety regulations are followed * Provides guidance to employees *Qualifications & * Previous experience of operational management in a regulated environment. * Strong leadership & drive. * Good communicator. * Be able to make decisions on company operations. * Knowledge of GMP is desirable. *Expected start date: Immediate* Job Types: Part-time, Permanent Salary: From £21,500.00 per year Benefits: * Flexible schedule * On-site parking * Work from home Schedule: * Monday to Friday Experience: * Quality Control: 5 years (Preferred) * Operational Management: 5 years (Required) * Quality Assurance: 5 years (Preferred) Education: * Bachelor's (Preferred) Work remotely: * No

Example 2

Angiography/Minor Ops Manager An exciting opportunity has arisen for an enthusiastic innovative clinician to take management responsibility for the Angiography and Minor Op’s Department at The Yorkshire Clinic. We are looking for an individual who will support our business growth and enhance our patient experience. The role of the Head of Department for Angiography and Minor Op’s will ensure that services are Caring, Safe, Effective, Responsive and Well led. Our aim is to grow activity and ensure quality care delivery. You will: Provide strong leadership, effective motivation and management of the teams. Lead the team and develop own knowledge and skills and whilst developing team members, use Allocate to create and manage staffing rotas, authorise leave, carrying out appraisals and supporting the team with learning and development, including statutory and mandatory training Further develop the services, teams, theatre capacity and theatre utilisation and in turn grow activity whilst working within the agreed budget, including working hours, revenue capture and cost control Ensure good working knowledge of the [website] standards and practise and ensure the team works to those Assist with research and development Contribute to quality improvement Ensure a safe effective governance framework which meets national regulations and enables compliance to Ramsay policies Lead a workforce by blending people into teams and fostering a positive, yet a challenging culture Be a clear, logical and persuasive communicator across various audiences Provides clear direction and fosters positive attitudes in the workplace Take responsibility for guiding and directing others to achieve goals Oversee and participate in recruitment and retention of the workforce You will need to have: Excellent communication skills for dealing with patients and health professionals Teamwork skills, facilitate team meeting Effective experience of team management and leadership skills Explore new business developments Essential for the post: Registered General Nurse Immediate Life Support Scrub Practitioner Recovery Skills Flexibility and adaptability to meet the changing needs of the business and theatre availability and utilisation in line with skill mix and liaise with the wider teams to co-ordinate cardiac admissions, oversee admissions, scrub, circulating, recovery and safe discharge. Detailed evidence based clinical knowledge on cardiac / pain management and interventional radiology Diploma/degree in a health related subject Strong leadership and line management experience Significant exposure in a senior role to external stakeholders such as Consultants, secretaries, Physicians, Allied Health professionals, Patients and the wider teams Strong knowledge of Clinical Governance, Health and Safety, PUWER and COSHH, and risk assessments, experience of audits and action plans The successful applicant will be able to evidence previous leadership experience and passion to deliver a safe service. He/she will have a clear commitment to support the development and commercial success of the business by demonstrating efficient team working and excellent skills with all stakeholders. If you feel you have the skills and experience to fulfil this role, please contact Jennifer Featherstone, (Matron) - Head of Clinical Services on 01274 550663 to arrange an informal discussion. In return, we offer the successful candidate: Negotiable salary dependent upon skills and qualifications 25 days annual leave Contributory Pension scheme Private Healthcare Life Assurance Ongoing training and development Free parking & subsidised staff restaurant About us: As one of the leading independent private healthcare providers in the area, the hospital is set in three acres of woodland in the grounds of Cottingley Hall near Bingley. Opened in 1982, the hospital provides a number of services from day care to major surgery and general medical care. An offer of employment will be subject to the satisfactory receipt of an Enhanced Disclosure Certificate from the Disclosure & Barring Service. Ramsay Health Care UK is a leading provider of high quality healthcare in the UK, and is committed to excellence in patient care and investment in our people. The Yorkshire Clinic is committed to quality, equality and opportunity for all.

Example 3

We're recruiting for an Operations Manager to join the Dobbie’s Team. Reporting to the General Manager, you’ll be responsible for the operations across the centre. This is a compliance role which includes loss prevention, health & safety, stock management, plus the management of out of hours replenishment. You'll spend your time leading your team to deliver compliance, exceptional customer service and shop floor standards. Your proactive thinking and retail management expertise will make the most of every sales opportunity. About the role Overseeing the centre operations, maximising profitable sales and growth while creating a unique customer focussed environment. Taking the lead in creating a great place to work for everyone on a day to day basis whilst thinking ahead to ensure your team have a development journey with Dobbies. Sparking your team’s passion for delivering the best customer experience possible by creating a brilliant customer journey. Working closely with our central support teams, maintaining top notch communication, stock supply and response. Ensuring compliance and health & safety regulations are carried out across the centre, whilst caring for employee and customers welfare at all times As a member of the senior management team you will also have duty manager responsibilities including key holder duties. About You You’ll bring operations expertise with proven experience of retail operations management. Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working. Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment. Adaptability. You'll act quickly and to changing priorities, workload and new regulations or requirements. Positivity managing change, you'll lead the team through each season with care and motivation to deliver the best. Our offering Generous annual leave entitlement Fantastic team member discount to be enjoyed in the store, restaurant and foodhall Thriving culture; the Dobbies team are passionate, diverse and committed to our customer Stakeholder pension with shared employee and employer contribution.

Example 4

Primary Responsibilities Management of the Quality Operations team. Monitoring, trending and report of specific area KPI’s. Coordinating, overseeing and supporting the day-to-day running of the area. May deputise for the VP Head of Quality. Ensure activities within the area are aligned with the company policies, best practices and are cGMP compliant. Provide advice to other departments to ensure their compliance to company policies, best practice and cGMP. Allocate resources to ensure completion of projects on time and in full. Liaise with members of other departments to ensure timely and successful completion of tasks and sets priorities/resources for the area accordingly. Liaise with Clients on matters of Quality. Liaises with members of other departments at all levels to resolve any Quality related issues. Responsible for technical and other decisions in the running of the area. Job Description Provides the required support for the areas API Production, API Chemistry, QC, Warehouse and Engineering. Project involvement - arrange and participate in meetings and project team activities as per the requirements of the active/new projects. Provides the required support during client audits and regulatory inspections. Ensure that all required quality documentation is approved/reviewed on time and in full. Performs Batch disposition for Finished Products. Ensures Product Quality Reviews (PQRs) are timely issued and approves PQRs. Responsible for product complaints (customer and supplier) and recalls Assures Site Validation Master Plan is followed. Review and approval of QC method validation, calibration and qualifications. Review and approval of protocols and reports for stability and forced degradation studies Approval of periodic water and environmental monitoring reports. Approval of non-compliance investigations [website] deviations, OOSs, CAPAs and Change Controls. Production batch record reviews (executed and master records). Prepare CoC statements, BSE/TSE and other certifications. Raw material code assignment and risk assessments. Review and approval of production equipment (minor and major changes, qualifications, and calibration). Review and approval of specifications for RMs, NTs, PAs and PKs Preparation of QA reports, reviewer of documentation. Review and approval of manufacturing and cleaning documentation [website] BPGs, BSGs, RCGs, PTL/CLs, decontamination certificates. Other skills or attributes BSc or higher in a scientific area. Lean six sigma training (preferred). Excellent management and leadership skills. Excellent communication skills. Excellent time skills. Significant experience working for a technical area (pref. > 5 years) and for QA (at least 3 years) and management positions (pref. > 5 years). Excellent knowledge of cGMP and other regulatory requirements, how they relate in the larger regulatory environment and an ability to place them in context. Creative, innovative, proactive and dynamic. Independence. Able to suggest innovative and practical ideas/solutions to problems. Middle Management

What does an Operations Manager do?

Operations Managers form a vital part of the management system. They provide inspired leadership for the organisation and maintain good quality standards for the products, productivity and efficiency of the organisation. An Operations Manager oversees the management of labour, policy decisions and quality and safety control.

Operations Managers may also act as supervisors to ensure that all employees observe company policies and laws. They concentrate on matters concerning the company’s regulations and work to improve the operational procedures, principles and systems in the management areas.


Operations Manager skills and qualifications

Operations Managers have extensive knowledge of organisational effectiveness and operations management because they form the core of its management systems. They are familiar with the operational concepts, practices and procedures. They can also perform a variety of tasks for managing multiple departments to ensure higher productivity and efficiency. A successful Operations Manager candidate will have various prerequisite skills and qualifications, these typically include:

  • Experience with statistical analysis and data processing
  • Practical knowledge of budgeting, cash-flow regulation, maintaining balance sheets and monitoring the profit and loss statements
  • Ability to create a good plan and determination to accomplish goals
  • Excellent critical thinking and problem-solving skills
  • Good data analysis, planning and organisational skills
  • Excellent written and verbal communication skills
  • Good leadership qualities with the ability to provide direction


Operations Manager experience requirements

Successful operations management relies on extensive experience in making policies, the ability to devise definite plans and dedication to accomplish goals. An Operations Manager needs at least three to five years of experience in operations management, project management or similar roles. Experience in general budgeting, including profit and loss, cash-flow management and balance sheets is also helpful in organising the company’s budget.


Operations Manager education and training requirements

Junior Operations Managers usually have a bachelor’s degree in business, operation management or a related field. Some employers prefer candidates with certifications in business administration, business management and accounting, but they must have relevant experience as Operation Managers. Normally, Operations Managers also have extensive training in conflict management, business negotiation and essential business applications.


Operations Manager salary expectations

According to Indeed Salaries, the average salary for an Operations Manager in the UK, is £42,606 per year. However, this figure may be dependent on location, education, experience and company.


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Operations Manager job description FAQs


What are some good questions to ask an Operations Manager during an interview?

Good questions to ask during an Operations Manager job interview include:

  • How do you delegate work to your team, and what’s your project management style?
  • How do you motivate employees to adopt changes in processes as an Operations Manager?
  • What’s your experience negotiating contracts with outside suppliers?


What qualities make a good Operations Manager?

Good Operations Managers are realistic, they also understand that employees are a valuable resource for any organisation. They put the team first and effectively communicate with operations staff to provide evidence-based information and thoughtful, constructive feedback.


What's the difference between a General Manager and Operations Manager?

A General Manager controls all aspects of a business and its operation. However, an Operations Manager is only responsible for factors which influence processes and production. General Managers do better in large companies because they have a broader scope of duties. Operations Managers however, tend to fit well in niche companies due to their specialist occupation.


What level of management is an Operations Manager?

The highest-ranking officers in an organisation are the Chief Executive Officers and Chief Operation Officers, the Operations Managers are ranked as middle management. However, in companies where an Operations Manager is responsible for all the company’s delivery of service from other departments such as IT, Marketing, HR and more, they might be considered as senior management.

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