Porter Job Description: Top Duties and Qualifications

A Porter, or Hotel Porter, is a person who provides general customer service in a hotel, resort or guesthouse. Their duties include greeting guests, carrying their luggage and showing them to their rooms.


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Porter duties and responsibilities

The duties and responsibilities of a Porter vary depending on the size of the establishment and the position. Head Porters, for instance, oversee a team of Porters and door staff and have duties like training and disciplining staff and organising the work schedule. In some establishments, Porters may also perform basic maintenance duties like changing plugs or replacing light bulbs. Some other day-to-day tasks may include:

  • Assisting in keeping the lobby and other public areas clean and tidy
  • Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
  • Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
  • Ensuring that bags and guests belongings are properly tagged and get to the right room 
  • Assisting the room service staff on busy days
  • Parking guests’ cars and retrieving them as needed
  • Responding to guest requests and making sure they are comfortable throughout their stay
  • Running errands, Doing small jobs such as buying medicine for a client or picking up dry cleaning
  • Ensuring the safety of guests by, for instance, placing and removing signage that indicates wet floors or paint


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Porter Job Description Examples:


Example 1

Kitchen Porter-Kitchen Porter- Kitchen Porter We are looking for creative, passionate, and enthusiastic Kitchen Porter to join our restaurant and wedding venue at Black Horse Beamish. include: cleaning, washing up, and cleaning all kitchen areas keeping fridges and storage areas organised emptying bins, sweeping, and mopping floors deep cleaning the kitchen unloading food and equipment deliveries. * Experience can work well under pressure. * Good communication skills and the ability to work under pressure. * Willingness to learn and strive in a fast-paced environment. If you think this is the perfect role then do not miss out, we want to hear from you. Please apply via email. Reference ID: KP2 Part-time hours: 25 per week Job Types: Full-time, Part-time, Permanent Salary: Up to £8.91 per hour Additional pay: * Tips Benefits: * Discounted or free food * On-site parking Schedule: * 10 hour shift * 12 hour shift * 8 hour shift * Holidays * Monday to Friday * Weekends COVID-19 considerations: All basic rules followed Work remotely: * No

Example 2

Brew Room are looking for a kitchen to assist the chefs with day to day cleaning of the kitchen. You will have had some experience before but training will be given to the right candidate. You will be punctual and have a tidy mind in your day to day work. This is an essential role in assisting the chefs in their daily routine. There is no evening work at all. We are a very friendly team of people and you will be answerable to the head chef. Part-time hours: 15 per week Job Types: Full-time, Part-time, Permanent Salary: £8.50-£9.50 per hour Additional pay: * Tips Benefits: * Company pension * Discounted or free food * Flexible schedule Schedule: * 8 hour shift * Day shift * Monday to Friday * Weekends Work remotely: * No

Example 3

_Kitchen _ The Harbour Cafe & Beach Bar in Elie, is looking for a kitchen porter / chef assistant to start on 14th June. Duties to include, but not be limited to: * supporting the chef * washing up * keeping the kitchen spotless * stock rotation * food standards due diligence * food prep We will be open for lunch and dinner from 17th June until the end of September (closed on Monday evenings and all day Tuesdays). You will need a level 2 food hygiene certificate. Payment is Monthly into UK bank account. Accommodation is not provided so please bear this in mind. The contract ends on [website] Contract length: 4 months Expected start date: 14/06/2021 _Situated in the idyllic Elie Harbour, with fold-down window directly onto the beach, this is a truly unique seasonal job opportunity, especially as Chef Amy Elles recently represented Scotland in the televised Great British Menu!_ Job Types: Full-time, Temporary, Contract Contract length: 4 months Expected start date: 14/06/2021 Job Types: Full-time, Contract Salary: £7.20-£10.00 per hour Additional pay: * Tips Benefits: * Discounted or free food Schedule: * 10 hour shift * 12 hour shift * 8 hour shift COVID-19 considerations: All covid-19 government regulations will be in place throughout the season. Work remotely: * No

What does a Porter do?

As Porters are typically based at the reception or Porter’s desk, they are often the first staff to receive guests when they arrive. They make guests feel welcome by carrying their luggage and showing them around their rooms. This may include informing them of things like available TV channels, how the aircon works and what numbers to dial for reception and room service.

To help orient them, Porters may also walk guests around the premises and show them the facilities like the breakfast area, restaurant, swimming pool and fitness centre. They also ensure that guests have a pleasant stay by assisting them in various ways, such as  arranging for taxis or delivering newspapers.


Porter skills and qualifications

As Porters interact with guests throughout their working day, they should have excellent interpersonal skills and ideally enjoy the company of people. They should also have great customer service skills and must always put the needs of their guests first. A successful Porter candidate will have various prerequisite skills and qualifications that typically include:

  • Physical strength and endurance for carrying luggage, moving large items and working long shifts
  • Good listening skills to adequately gauge and anticipate the needs of guests
  • Excellent verbal skills to effectively communicate with coworkers colleagues and guests
  • Basic maintenance skills to assist with maintenance tasks as needed
  • Honesty and reliability, especially when handling the possessions and vehicles of guests
  • Basic computer skills to help out with reception duties


Porter experience requirements

The amount of experience a Porter needs varies from position to position. Whereas some roles require Porters to have previous experience in a similar position, other companies may accept candidates with just general experience in a customer-facing role. In some cases, Porters may receive on-the-job training and for this reason they do not need any previous job experience.


Porter education and training requirements

There are no fixed education and training requirements for this position. As the job requires a certain level of numeracy and literacy skills, candidates need the basic GCSEs, including maths and English. Depending on the position, Porters may also need a driver’s licence. Candidates can obtain useful skills and knowledge by completing a college course, such as a Level 1 Certificate in Introduction to the Hospitality Industry. Another way to build the necessary skills for the profession is through a hospitality team member intermediate apprenticeship. 


Porter salary expectations

According to Indeed Salaries, the average salary for a Porter in the UK is £9.23 per hour. Salaries differ according to variables like location and employer.


Job description samples for similar positions

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Porter job description FAQs


What are the hours of a Porter?

Porters typically work shifts on a rota basis, which means their hours may vary from week to another. The job normally requires working at night, over weekends and on bank holidays. These employees may occupy full-time or part-time positions.


Do Porters have different responsibilities in different industries?

Yes, the duties of a Porter vary between industries. A Kitchen Porter, for example washes dishes, cleans the work surfaces and floors of a kitchen and keeps a storeroom organised. A Hospital Porter, in contrast, moves patients and medical equipment between wards and delivers clean linen.


What is the difference between a Porter and a Hotel Front Desk Clerk?

Although both are front-of-house positions, they are different. Hotel Front Desk Clerks are stationed at the reception desk of an establishment and have tasks like managing bookings and payments. Porters direct guests and provide them with general service.

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