Practice Manager Job Description: Top Duties and Qualifications

A Practice Manager, or Medical Practice Administrator manages the day-to-day business operations of a medical clinic, health centre or related organisations. Their duties include ensuring the practice provides reliable customer service, overseeing staff recruitment and training and managing budgets.


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Practice Manager duties and responsibilities

A Practice Manager oversees the administrative and business functions of a medical practice. Their day-to-day duties and responsibilities include:

  • Overseeing daily operations of the practice 
  • Recruiting, training and supervising administrative staff such as medical secretaries and receptionists
  • Organising duty rotas for medical and administrative staff
  • Setting goals and ensuring the practice achieves its financial objectives 
  • Overseeing finances, including budgets, billing and payroll
  • Monitoring inventory and ordering new stocks of medication supplies and medical equipment 
  • Managing patient records and IT systems and addressing customer complaints or concerns 
  • Enforcing industry and health and safety regulations 
  • Ensuring office is opened and closed daily, as per established schedules 


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Practice Manager Job Description Examples:


Example 1

An extremely rare and exciting job opportunity has become available for a Dispenser/Practice Manager to join a highly regarded independent practice based near Bromley on a full-time basis. You will walk into a well-established practice, with a loyal and affluent patient base - working with some of the finest eyewear in Optics in a plush, boutique practice. Joining an experienced and friendly team, you'll be working closely alongside the practice owner to maintain their on-going success while adding further ideas to develop the business and drive it forward. You will be either a registered Dispensing Optician, or confident dispensing at all levels, as this is primarily a shop floor role where you will be dispensing alongside managing. On offer is a market-leading package, including a generous basic salary and bonus scheme amongst more, with the opportunity to work in one of South London's premier practices. Key Duties A superb role for an ambitious optics professional to work full time with this prestigious independent practice in a mixed managerial and clinical capacity The owners will be offering you the opportunity to treat the business as if it was your own and are looking for professionals with suitable level of experience to fulfil this requirement You must exhibit clinical experience including strong Dispensing skills alongside exceptional patient care/customer service Be a confident manager where your duties will include but not limited to front of house management, analysis of business KPIs, supervision and training of junior colleagues and overseeing consistent levels of customer service You must be passionate about eyewear trend/fashion and have the desire to keep up to date with new trends in products and technology Practice offers extended test times to their loyal, affluent client following Working generally 9am-5:30pm with 40-minute break including a regular Saturday and set day off mid-week Package and Benefits Basic salary up to circa £35,000 with potential additional annual bonus (full details TBC) Exceptional prospects for career development Opportunity to assist in provision of additional services such as specialist contact lenses, MECS, paediatrics and colour vision overlay Time provided to give your very best to each and every customer Free parking on-site CET/CPD provided 20 days holiday + 8 bank Key Skills, Qualifications and Client Requirements Right to work in the UK 5 years + Optics experience Experience managing a small team is essential. You will be responsible for the training of other colleagues in the branch so you must have strong communication skills and the ability to impart your knowledge and experience onto junior members of staff and coach them accordingly. Applications welcome from non-qualified candidates but must be comfortable dispensing at all levels What Happens Next? Please click the 'Apply' button to find out more about this role. The consultant looking after this vacancy will contact you at a convenient time to share further details on about the opportunity. All interaction will be in complete confidence, without obligation and we will NOT send your details to any practice unless you give us your permission. If you wish to talk to us in person about this job or any other suitable jobs, please email us on or call our Optometry team on 01423 813452. Please attach a copy of your most up to date CV to any emails sent for ease. Not the right job for you? Click here for more Optical Jobs

Example 2

Full-time Dental Practice Manager is required at our Courtrai House Dental & Implant Clinic in Henley. We have been providing professional, high quality, routine and specialist dental care for over 60 years, right in the heart of Henley, we are looking forward to welcoming a new practice manager into the Portman Family. Portman Dental Care can offer you as a Practice Manager: Full-time hours Fix term contract until February 2022 Opportunity to work with a friendly and experienced team of professionals Competitive rate plus excellent benefits, including practice bonus scheme, life assurance, sick pay, and Pension Scheme Employee Referral Scheme – earn up to £1500 per referral outside of your own practice Additional Special Days package that ensures you don’t miss key events throughout the year, such as your birthday, or moving house Industry- leading flexible benefits platform with access to discounted shopping, cinema, gym memberships and much more A little about you: Ideally you will have had experience of working with financial records, to include P&L, KPIs and budget planning Experience of managing a team including knowledge of HR processes and Compliance The ability to communicate effectively with the team and lead them with a positive, proactive approach Ideally 2 years management experience. We have put the following measures in place to ensure the safety of our colleagues and patients: New Standard Operating Procedure which we are reviewing on a weekly basis in line with evolving guidelines and recommendations Full training for all colleagues on new processes New equipment in place to manage infection control. We will be installing Dentair air Purifiers in our surgeries to provide the best possible environment for our teams and patients. Stocks of certified PPE are in good supply to all of our practices Portman Dental Care is a leading private dentistry provider with a family of over 150 practices - Winner of “Outstanding Business of the Year” at the Dental Industry Awards for the past 4 years. If you would like to find out more about this Dental Practice Manager vacancy, please press apply or contact Katie White 07827 333461. Alternatively, please feel free to share this opportunity with friends or colleagues. IND003

What does a Practice Manager do?

Practice Managers run the business side of the medical practice. They supervise the recruitment and training of administrative employees and create work schedules. They also manage the practice’s finances, including preparing budgets and monitoring revenues and expenditures. Practice Managers also makes sure that their organisation complies with relevant laws and regulations and enforce health and safety measures. They also develop, plan and implement the goals and objectives of their practice and provide the leadership required to achieve them. Practice Managers work with other team members to improve quality of service and efficiency. 


Practice Manager skills and qualifications

A successful Practice Manager candidate will have various prerequisite skills and qualifications, that typically include:

  • A bachelor’s degree in business management, business administration or related fields
  • Proven management experience in the healthcare industry 
  • Exceptional organisational skills 
  • Strong leadership skills 
  • Attention to detail
  • Excellent written and verbal communication skills 
  • The ability to work under pressure 
  • Proficiency in computer software packages and health management applications 


Practice Manager experience requirements

Practice Managers must have several years of experience in a management role, especially if it is related to the healthcare sector. Some employers prefer candidates who have worked in the healthcare industry. Candidates can work their way up from a junior administrative role to the Practice Manager. In large organisations, candidates may receive intensive training to prepare them for the responsibilities of the role. 


Practice Manager education and training requirements

Most Practice Manager candidates require a minimum of a bachelor’s degree. It’s a plus if a candidate has experience in a health or social care role. Some employers require candidates to have a certificate in health service administration from the Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR). Qualifications for Practice Managers include Level 3 Diploma in Medical Administration and Level 5 Primary Care and Health Management. Membership of the Institute of Healthcare Management is also desirable. 


Practice Manager salary expectations 

According to Indeed Salaries, the average salary of Practice Manager in the UK, is £34,284 per year. Actual salary may depend on the type and size of the practice, location, experience, job duties and requirements and qualifications. 


Job description samples for similar positions

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Practice Manager job description FAQs


What is the difference between a Practice Manager and a Practice Administrator?

There is no difference between a Practice Manager and a Practice Administrator. Both roles take care of the daily activities of a medical establishment and usually have the same experience and qualification requirements. The two terms are used interchangeably, they can also be called Medical Managers, Healthcare Administrators or GP Practice Managers. The title of the position depends on the employer and its organisational structure. 


What qualities make a good Practice Manager?

Good Practice Managers have an exceptional work ethic. They provide leadership to other employees by being punctual, hardworking and showing kindness and gratitude for their contribution to the business. Great Practice Managers never stop learning the latest developments in the industry to ensure optimal efficiency of their practices. They are visionaries who can strategise and implement plans to help their organisation meet and exceed objectives. 


What makes a good Practice Manager job description?

When writing a Practice Manager job description, include specific duties and responsibilities of the position. Highlight the goals you want the ideal candidate to achieve for your practice. Also, mention the skills and qualifications you want candidates to have before applying for the position. It is also helpful to mention the importance of the position in relation to the success of your organisation. Include specific application deadlines as this can help create urgency and motivates qualified candidates to apply.


Who reports to a Practice Manager?

Most non-medical employees in a medical facility typically report to the Practice Manager. These include Medical Secretaries, Medical Receptionists, Accountants, Administrative Assistants, Clerks and the human resources staff.

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