Programme Coordinator Job Description: Top Duties and Qualifications

A Programme Coordinator, or Care Home Manager is responsible for the day-to-day management of residential care homes. Their duties include creating daily activity schedules, training staff and ensuring the safety of all residents. 


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Programme Coordinator duties and responsibilities

A Programme Coordinator must be prepared to handle all tasks that are required in running a living facility. Ensuring safety among residents and facilitating a positive living environment are extremely important. Their main duties include:

  • Providing information and supporting  residents, staff and the families of residents
  • Creating a comprehensive crisis management plan
  • Recruiting, training and supervising staff
  • Dealing with contracts, budgeting and fundraising
  • Coordinating daily schedules for residents 
  • Helping residents take part in activities in the local community
  • Ensuring that facility quality standards are met
  • Monitoring the quality of care provided to residents


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What does a Programme Coordinator do?

A Programme Coordinator manages a residential care home, which is a living space where residents need extra support and care in completing everyday activities. Most residents are elderly and may need help with eating, dressing, washing or taking medication. The Programme Coordinator makes sure staff are equipped to handle all these situations while fostering a safe and comfortable environment. 

Programme Coordinators are also responsible for administrative and financial tasks needed to run a care home such as payroll, training of new staff and event planning such as finding acceptable and safe outings for their residents. 


Programme Coordinator skills and qualifications

Programme Coordinators are able to remain calm during stressful situations while soothing residents down and assuring their safety. A successful Programme Coordinator will have various prerequisite skills and qualifications that include:

  • Knowledge in scheduling software
  • Sensitivity and understanding
  • Active listening skills to approach problems in a non-judgemental way
  • The ability to understand people’s reactions
  • Excellent problem-solving skills
  • Teamwork skills to work well with others
  • The ability to accept criticism
  • General knowledge of psychology


Programme Coordinator experience requirements

Candidates must have previous experience working as an Assistant Programme Coordinator or as a staff member in a residential care home. Dedicated applicants will have also completed a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services which takes around two to three years to complete. The applicant may then have specialised in one of these areas: management of adult service, management of adult residential services, practice in adult services, management of children and young people’s services, management of children and young people’s residential services or practices in children and young people’s services. 


Programme Coordinator education and training requirements

Applicants must have a foundational degree, higher national diploma or degree in a subject like health and social care management before applying for a graduate trainee scheme. After this, they will usually complete a higher apprenticeship regarding the care of young people or adult care. Applicants must also have a National Vocational Qualification (NVQ) in Health and Social Care as well as social work qualification and registration. 


Programme Coordinator salary expectations

According to Indeed Salaries, the average salary for a Programme Coordinator is £27,271 per year in the UK. Salary may be dependent on experience, location and company.


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Programme Coordinator job description FAQs


How can you make your Programme Coordinator job description stand out?

Highlight the competitive aspects of the organisation that sets it apart from other such as bonus schemes, company pension, employee assistance programme, income protection and anything else that makes working for the organisation a unique experience. Focus on the daily working environment and company culture the employee will be experiencing and any opportunities for development and growth within the organisation. 


What are the different types of Programme Coordinators?

Programme Coordinators generally manage facilities that serve one of two distinct populations: seniors or children. Safety within the facility and maintaining an active and comfortable environment are important in both areas, but specific tasks and regulations vary depending on the population. An applicant’s education will generally be specific to either elderly or youth care, and their subsequent experience must reflect that. 


Who does a Programme Coordinator report to?

A Programme Coordinator usually doesn’t have a direct Manager and instead must ensure the facility follows the rules and regulations for safety and health in their area. Various Inspectors do check in on these facilities from time to time and a Programme Coordinator must ensure the facility is up to date and all records are accurate. 

A Programme Coordinator indirectly reports to the families of residents. Families usually want updates and information about their loved one’s progress and well-being and it’s the Programme Coordinator’s job to provide them with this information. 

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