Property Manager Job Description: Top Duties and Qualifications

A Property Manager, or Senior Property Manager oversees the operation and maintenance of leased residential buildings. Their duties include inspecting properties, managing properties financially and communicating with tenants and property owners. 

 

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Property Manager duties and responsibilities

Property Managers perform several administrative and customer service tasks when managing rental properties. Their duties may vary depending on their employer and whether they work in the residential or commercial sector. Their key responsibilities include:

  • Interviewing and approving potential tenants
  • Collecting rent from tenants and sending it to property owners, and collecting property management fees from property owners
  • Inspecting properties, including grounds and communal areas for damage and maintenance requirements and reporting findings
  • Communicating with tenants and owners about the other party’s concerns and helping them resolve any issues, such as maintenance needs or noise complaints
  • Notifying tenants of rent increases, upcoming inspections and maintenance work
  • Sourcing contractors and suppliers for repairs, maintenance and property improvements
  • Maintaining property records, including signed leases, official complaints and log of income and expenses
  • Managing tenancy renewal and end of tenancy processes

 

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What does a Property Manager do?

A Property Manager makes sure that any rented buildings are well-maintained and cared for and that because of this, the properties maintain or increase their value over the lease term. Property Managers also act as mediators between Landlords and tenants. They communicate with Landlords and tenants on either party’s behalf to resolve any issues on time. They also manage the financial aspects of the lease agreement to make sure property owners receive their rent on time. Property Managers are also known as Residential Property Managers if they oversee homes or flats, and Commercial Property Managers if they manage businesses.

 

Property Manager skills and qualifications

 Property Managers use a variety of hard and soft skills to manage rental properties. A successful Property Manager will have various prerequisite skills and qualifications that typically include:

  • Verbal and written communication, including active listening, for liaising between tenants and property owners and negotiating with contractors and suppliers
  • Customer service for positive interactions with property owners and tenants
  • Analytical thinking and problem-solving for dealing with unexpected challenges
  • Business management, including scheduling, strategic planning and administration skills
  • Understanding of current building, health and safety regulations including the Landlord and Tenant Act
  • Administrative skills including filing and data entry
  • Computer literacy and confidence using Office software, teclet and Dezrez

 

Property Manager experience requirements

Qualified candidates have usually worked as a Property Manager or Assistant Property Manager with at least three years of experience. Assistant Property Managers work closely with Project Managers, learning skills for any Property Management role. Some employers also consider candidates who have worked in hospitality, retail or other customer service sectors for a Property Manager job.

 

Property Manager education and training requirements

There are no essential education requirements for Property Managers, but formal training in surveying is valuable. Many businesses prefer candidates qualified by the Association of Residential Letting Agents (ARLA) or the National Federation of Property Professionals (NFoPP). Both these bodies offer an Award in Introduction to Residential Property Management Practice for newcomers to the industry. After earning this qualification, people may obtain an Award or Certificate in Residential Letting and Property Management.

 

Property Manager salary expectations

According to Indeed Salaries, the average salary for a Property Manager in the UK is £27,988 per year. Salaries may vary depending on whether a Property Manager works in the residential or commercial sector, the employer, location, experience and education.

 

Job description samples for similar positions

If you do not require a Property Manager description, a sample for a job requiring some similar skills may be more appropriate:

 

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Property Manager job description FAQs

 

What is the difference between a Property Manager and a Landlord?

A Property Manager manages properties on behalf of Landlords, who own the properties. Property Managers have a more hands-on role in the day-to-day running of a property, including dealing with tenants, upkeep and finances. Property Managers suggest required work, contractors, tenants and rental fees to Landlords, who have the final say on decisions about their properties.

 

What qualities do successful Property Managers have?

Successful Property Managers are friendly, outgoing people who can get along well with property owners, tenants, contractors and people in their offices. They are highly organised and excellent multi-taskers. These qualities help them keep track of multiple properties and their needs. As they mostly work independently, they should be self-motivated. They also enjoy spending time out of the office inspecting properties.

 

Who reports to a Property Manager?

Large real estate agencies or property management firms hire Assistant Property Managers who report to Property Managers. Assistant Property Managers typically take care of simple administrative and accounting duties, such as collecting rent, paying property bills and managing tenant communications. With Assistant Property Managers taking care of administrative tasks, Property Managers can focus on conducting inspections and meeting with Landlords.

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