Quality Manager Job Description: Top Duties and Qualifications

A Quality Manager, or Quality Control Manager creates quality standards for an organisation and ensures that its employees and operational procedures meet these standards. Their duties include monitoring performance, creating compliance reports and collecting feedback from other employees and clients.

 

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Quality Manager duties and responsibilities

A Quality Manager develops a quality control process to meet the needs of the company’s client or customer base. Their main duties and responsibilities include:

  • Designing quality standards, procedures and specifications for a company
  • Reviewing existing procedures to ensure they meet the current guidelines
  • Testing products and service to ensure that they meet quality standards before launch
  • Maintaining documentation of procedural changes
  • Preparing performance reports for relevant stakeholders
  • Collaborating with external vendors and suppliers to ensure that they meet quality standards
  • Ensuring that all processes meet safety, legal and other national or international standards

 

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Quality Manager Job Description Examples:

 

Example 1

STEM recruitment solutions have a superb opportunity for a Quality Manager to join their well established business in the Edinburgh area. The role involves working across their whole business, driving quality activities and providing training to colleagues with new procedures and legislative updates. You will update the company quality systems, be responsible for audits and produce reports whilst working on your own initiative with a strategic approach to driving quality throughout the business. The role has the responsibility to ensure that the company operates in line with a variety of ISO standards as they manufacture across a variety of industries so a sound knowledge and experience of working to ISO standards is essential. You will update the company MRP systems, managing the company supplier and customer database and ensuring all documents and processes are quality driven. The successful candidate with be an experienced Quality specialist from a manufacturing background with a good knowledge of legislation and MRP systems. STEM Recruitment Solutions Ltd operates as both a Recruitment Agency and a Recruitment Business. We endeavour to reply to all applications when possible however on occasions this may not be possible due to volumes of responses. STEM Recruitment is a Scientific, Engineering and Manufacturing Recruitment business supplying talented staff to permanent and temporary opportunities. Reference ID: Stemqm Job Types: Full-time, Permanent Salary: per year Schedule: * Monday to Friday Work remotely: * No

Example 2

*Role Summary* The Quality Associate Manager is responsible for driving Continuous and Service Improvement Programs, through effective analysis, audits and collaborative activities with and for the Customer *Role * *Responsibilities* · Analyse Quality performance and process capability · Make observations, identify trends, GAPS, risks · Collaborate with Stakeholders and Customer; making improvement proposals where appropriate · Ensure that Project Quality Processes are adhered to as per the customer’s requirement and quality guidelines provided by the customer · Drive Process Improvement and Innovation · Process consultancy for specific Project(s) · Work with respective Project Manager(s) on start of new Project(s); conducting transitional audits, audit sampling methodology and measuring system accuracy · Analyze trends at Project(s) level · Drive quality initiatives for the Project(s) · Provide useful MIS to the Project Manager(s) / Stakeholders · Participate in Audits / Reviews · Contribute to bids and customer / project presentations · Contribute to recruitment and induction programs where appropriate · Monitor and improve process compliance and performance for the Project(s) · CSAT - Action planning and tracking for the Project(s) · Participate in process definition and improvement · Provide pre-sales support initiatives · Support and handle escalations · Mentoring Quality Team Leaders and Quality Associates · DOA activities for Quality Manager UK *About You* (Your experience) · Quality Assurance experience · Continuous Improvement experience · Effective Stakeholder Management · Telecommunications background *Your Skills &* · Degree Level in related subject (essential) · ITIL / Six Sigma Qualification (desirable) *Essential* · *4 – 7 years of Quality Assurance experience / background *(essential) · Proven continuous improvement activity (essential) · Analysis and data orientated (essential) Job Type: Full-time

Example 3

*Company: * Colorifix is a biotechnology company that aims to bring a novel, sustainable and environmentally-friendly process to the textile dyeing industry by eliminating the use of hazardous chemicals as well as allowing for large savings in water and energy use. Colorifix has been recognised by winning awards in both synthetic biology and fashion, with full information available on our website_. _Our investors include Cambridge Enterprise, H&M, Primera Impact and Sagana, whose collective backing is funding our expansion. *Role Description: * We are currently looking for a Quality Manager to join our fast-growing team. You will have at least 3 years of experience within research and development or biotech manufacturing from a compliance, process or change management background. The purpose of the role is to provide leadership for the development of an environment focused on quality, develop and oversee control systems, evaluate the efficiency of controls and strive to continuously improve them. As the quality manageryou will be familiar with using business process management methods to discover, model, analyse, measure, improve, optimise, and automate business processes as well as ensuring that the Company’s Quality Management System conforms to customer, supplier, internal, ISO, and regulatory/legal requirements. *Key Duties and Responsibilities: * * Provide clear leadership for the ongoing development of an environment focused on quality. * Develop and implement a best-practice quality management system across all areas of our organisation including R&D and manufacturing. * Work proactively with all Directors, Managers and staff to maintain a programme of continual improvement within their areas of responsibility. * Lead the teams to achieve quality targets for customers and business goals. * Develop and implement a roadmap to achieve ISO 9001 certification. * Use KPIs to improve efficiency, cost and customer experience using process improvement processes. * Produce written reports and presentations. * Identify business improvement opportunities within the organisation. *Role Requirements: * Our ideal candidate will have good knowledge of quality management systems within an R&D or biotech manufacturing environment. You will have a clear track record of change management and process improvement in previous roles. To be successful in your application to this exciting opportunity as the Quality Manager we are looking to identify the following on your profile and past history: * Relevant degree in a science subject will be advantageous to your application [website] Biochemical Engineering, Bioprocess Engineering, Chemical Engineering, Biotechnology, Biochemistry, etc.). * Excellent verbal, written and presentation skills. * A strong team player who is adept at problem solving. * Excellent change management and influencing skills. * Effective time management and follow-up skills. * Deep understanding of ISO 9001. *Title: *Quality Manager *Location*: 9 Nuffield Road, Cambridge, or Norwich Research Park, Norwich. *Remuneration: *£40-45,000, depending on level of experience. *Apply*: Please submit your cover letter and CV by 20th June. _Colorifix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._ Application deadline: 20/06/2021 Job Types: Full-time, Permanent Salary: per year Benefits: * Casual dress * Company events * Company pension * Flexible schedule * On-site parking * Wellness programmes * Work from home Schedule: * Monday to Friday COVID-19 considerations: Face masks to be worn throughout sites. Hand sanitisers available throughout. Working from home offered where possible. Education: * Bachelor's (required) Experience: * ISO 9001: 1 year (required) * Quality Assurance: 1 year (required) Work remotely: * No

What does a Quality Manager do?

A Quality Manager ensures that an organisation’s products and services meet internal and external standards, function effectively and meet the customer’s requirements. Quality Managers are involved in designing and implementing these standards across various parts of the business. They also create quality management systems, monitor company-wide performance and compliance and report on their findings. 

Quality Managers work across all industries from manufacturing and health to finance and aviation. They collaborate frequently with external and internal stakeholders and regulatory bodies. They sometimes provide training to their colleagues.

 

Quality Manager skills and qualifications

A good Quality Manager needs to be very good at solving complex problems, communicating and managing large projects. These will ensure that they perform their duties effectively. A successful Quality Manager will have various prerequisite skills and qualifications that typically include:

  • Strong research and analytical skills
  • Excellent interpersonal skills
  • Excellent communications skills
  • In-depth knowledge of national or international industry regulations
  • Understanding of business management principles
  • Working knowledge of relevant software tools and computer literacy
  • Attention to detail

 

Quality Manager experience requirements

Quality Managers must have prior experience in analysing quality and performance. They must have at least one to two years of experience in a similar role or fields such as health and safety management. Familiarity with business improvement methods such as lean management and Six Sigma is required. Other requirements may include a background in project management and previous industry-specific experience. 

Entry-level Quality Manager positions usually require candidates to complete an internship or apprenticeship. Mid-level Quality Managers require three to five years in the role, while Senior Quality Managers or Consultants will need to have over five years of experience.

 

Quality Manager education and training requirements. 

A Quality Manager must have a bachelor’s degree in production management, human resources, business administration or a relevant field. A Higher National Diploma (HND) in production, materials science or other relevant fields may be required in place of a bachelor’s degree. Some employers prefer candidates who have a master’s degree in production management. 

Possible training requirements for Quality Manager positions include the Level 5 Diploma in Quality Management, Lean Six Sigma Training, Business Process Improvement and training on the International Standards Organisation (ISO) codes such as  ISO18404 and ISO 9001.

 

Quality Manager salary expectations

According to Indeed Salaries, a Quality Manager in the UK can expect to earn an average of £41,605 per year. This salary expectation depends on factors such as the hiring company, the candidate’s level of experience and qualification, industry and geographical location and whether the position is a full-time employee, a contractor or a consultant.

 

Job description samples for similar positions

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Quality Manager job description FAQs

 

What is the difference between a Quality Manager and a Quality Engineer ?

A Quality Manager oversees the implementation of quality standards across operations, employee conduct and production. A Quality Engineer is only concerned with the quality of the product or service a company offers. They ensure that a company’s products or services meet the standards that the Quality Manager sets. 

 

Who does a Quality Manager report to?

Depending on the organisation, a Quality Manager may report to the Head of Quality Assurance, Production Manager, the Chief Operating Officer (COO) or the General Manager.

 

What should you look for in a Quality Manager's CV?

Look for relevant quality management experience and qualifications. For instance, a degree in production management will make a candidate a good fit for the role. Also, take note of any achievement, award or recognition that makes each candidate unique.  Also, compare their skills and career objectives to the requirements stated in the job description. 

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