What does a Receptionist do?
A Receptionist’s primary duties include greeting customers and clients when they arrive, keeping an appointment book, providing direction and assistance and answering phone calls in a helpful manner. The role of Receptionist is found in just about every industry that requires someone in a forward-facing role to act as a greeter, organiser and information centre. Receptionists tend to perform similar types of duties no matter what industry they work in, but the work they perform is always tailored to reflect the industry they work in. A Receptionist that works in an office will answer phones, ensure security protocols for visitors are followed and direct calls to specific departments or people. On the other hand, a Receptionist in a salon keeps the appointment book for stylists, answers calls for the salon and may handle the payment for services rendered.
Receptionist skills and qualifications
A successful Receptionist candidate will possess excellent typing ability, interpersonal skills and communication skills. Other skills and qualifications to become a successful Receptionist include:
- Professional demeanour
- Customer care
- Maintains stocks of supplies as needed
- Spoken communication
Receptionist experience requirements
Individuals who possess general office skills are good candidates for the role of Receptionists. Many businesses train Receptionists who have relevant skills, but your organisation may prefer a Receptionist to have experience related to the role. Some of the experience requirements include:
- Typing speed of 60 words per minute (wpm) or higher
- Customer service
- Office software proficiency
- Handling multi-line phone systems
- Basic computer skills
Receptionist education and training requirements
There are no specific education and training requirements apart from the General Certificate of Secondary Education (GCSE) in Mathematics and English for Receptionists as a general rule. The organisation has to decide if it wants to require an apprenticeship, award or college certification for qualified applicants. Another option is to offer an apprenticeship to students who are looking for work experience after finishing lower secondary school.
Receptionist salary expectations
According to Indeed Salaries, the average salary for a Receptionist is £19,480 per year. The actual starting salary for a Receptionist may depend on the candidate’s experience, education, where the position is located and salaries set through internal company policies.
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