Receptionist Job Description: Top Duties and Qualifications

A Receptionist, or Administrative Assistant, is an individual who acknowledges customers when they arrive in an establishment and handles paperwork related to their position. Their duties include maintaining an appointment book, answering phone calls and providing information to callers and performing clerical tasks.


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Receptionist duties and responsibilities

The Receptionist is the first person a client or customer sees or talks to when arriving at or calling a place of business. A Receptionist has to be pleasant, have good listening skills and be able to provide the correct information when asked. They also have to be able to route calls to the correct person, enter or check a client in for an appointment and give direction when necessary. Some of the duties and responsibilities of a Receptionist include:

  • Maintaining security for the building by providing passes to visitors 
  • Notifying appropriate people that a visitor has arrived to see them
  • Keeping track of the people arriving for appointments and when they leave the building
  • Answering phone calls and responding appropriately to the caller’s needs


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Receptionist Job Description Examples:


Example 1

*Hotel Receptionist Night Shift* *Roadchef Ltd are one of the UK’s leading Motorways Service Area Operators serving over 46 million visitors over 30 locations. We are passionate about operating the best brands, working with the best people and offering our customers the best service.* *We are currently looking for a part time overnight receptionist to join our team.* *Shift pattern 23:00-07:00 Thursday and Friday* *Responsibilities: * *We are currently recruiting for Receptionists within our Days Inn hotel. Your main duties and will include completing reservations, checking in guests and working to brand standards. The role will also include supporting the housekeepers.* *Are you a team player with an enthusiastic adaptable approach, proactive with a will do attitude, a good communicator committed to exceeding customer expectations and able to demonstrate where you have helped to deliver first class customer service then we want to hear from you.* *We will give you the skills, knowledge and confidence as full training will be given.* *Roadchef Benefits* * *Roadchef Discount Card discounts from 15% to 70% for you and your family at all Roadchef MSA* * *Benefits website- comprehensive discounts available on many high street and online stores* * *Refer a Friend - cash scheme* * *Long Service awards* * *Flexible working hours* * *Discounted Hotel stays at Days Inn for employees at Roadchef Sites* * *Free car parking* * *Subsidised meals while on duty* * *Recognition schemes at all levels* * *On boarding plans designed for each role* * *Structured career programs* * *Great training and development opportunities including internal development programmes and a variety of Apprenticeship qualifications, subject to eligibility criteria* * *£150 bonus after 6 successful weeks.* Job Type: Permanent Salary: £9.11 per hour Benefits: * Discounted or free food * Employee discount * On-site parking * Store discounts Schedule: * 8 hour shift Application question(s): * Do you live within 30 mins travel time from Clacket Lane Services? * How will you travel to work? Car ? Public Transport? Work remotely: * No

Example 2

Receptionist - Lewes, BN8 17 hours per week - £8.91 per hour This is an excellent and exciting opportunity to join our home Parris Lawn in Lewes as a Receptionist. Primarily is role is for weekend cover, with the occassional weekday shift to help the home. You will support the Home by providing efficient and professional receptionist duties and general administrative support as and when required. We at Caring Homes Group are a well-established care organization that provides a safe and homely environment where the unique needs of individuals are recognized and skilled staff is available. To ensure this we offer training and development for all staff to ensure that service standards are achieved. The responsibilities: Answer calls politely, quickly and efficiently First point of contact. Meet and greet clients and staff Keep reception area clean and tidy at all times Update internal telephone records of staff contact numbers and job titles Report and handle all incoming and outgoing couriers Arrange maintenance visits and logging the duration thereof Ordering and monitoring the levels of stationary of the home Generally providing administrative support to the home manager as required The person: Ability to communicate at all levels A polite and friendly manner with a polite telephone voice Efficient and punctual Working knowledge of Microsoft Office Good organisation skills Good interpersonal skills Previous proven reception experience Good customer service skills To be assertive and confident What are some of the benefits we can offer you? Voluntary Benefits Package – offering amazing retail discounts at over 8,000 locations nationwide, enabling our staff to make savings of up to £1,500 per year Personalised career path ladders including support with your Care Certificate to ensure fulfilling career development Learning and Development programme with full induction training including buddy system Employee Assistance Programme – Immediate access to a confidential telephone counselling and legal information service which operates 24 hours a day, 365 days a year Online Health Portal - All colleagues have access to the online health portal which enables you to make the most of full access to an encyclopaedia of health information Refer a Friend Scheme – arn up to £500 refer-a-nurse and £250 refer-a-friend for care and support workers. We are a Wagestream employer, this enables you to keep track of your earnings, have instant access to 40% of wages already earned and access guidance to help with financial wellbeing. To Apply If you have the skills required for the role, please click the apply button below “We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, sexual orientation or age"

What does a Receptionist do?

A Receptionist’s primary duties include greeting customers and clients when they arrive, keeping an appointment book, providing direction and assistance and answering phone calls in a helpful manner. The role of Receptionist is found in just about every industry that requires someone in a forward-facing role to act as a greeter, organiser and information centre. Receptionists tend to perform similar types of duties no matter what industry they work in, but the work they perform is always tailored to reflect the industry they work in. A Receptionist that works in an office will answer phones, ensure security protocols for visitors are followed and direct calls to specific departments or people. On the other hand, a Receptionist in a salon keeps the appointment book for stylists, answers calls for the salon and may handle the payment for services rendered.


Receptionist skills and qualifications

A successful Receptionist candidate will possess excellent typing ability, interpersonal skills and communication skills. Other skills and qualifications to become a successful Receptionist include:

  • Listening
  • Professional demeanour
  • Customer care
  • Maintains stocks of supplies as needed
  • Spoken communication
  • Focus


Receptionist experience requirements

Individuals who possess general office skills are good candidates for the role of Receptionists. Many businesses train Receptionists who have relevant skills, but your organisation may prefer a Receptionist to have experience related to the role. Some of the experience requirements include:

  • Typing speed of 60 words per minute (wpm) or higher
  • Customer service
  • Office software proficiency
  • Handling multi-line phone systems
  • Basic computer skills


Receptionist education and training requirements

There are no specific education and training requirements apart from the General Certificate of Secondary Education (GCSE) in Mathematics and English for Receptionists as a general rule. The organisation has to decide if it wants to require an apprenticeship, award or college certification for qualified applicants. Another option is to offer an apprenticeship to students who are looking for work experience after finishing lower secondary school.


Receptionist salary expectations

According to Indeed Salaries, the average salary for a Receptionist is £19,480 per year. The actual starting salary for a Receptionist may depend on the candidate’s experience, education, where the position is located and salaries set through internal company policies.


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Receptionist job description FAQs


What are the qualities of a good Receptionist?

A good Receptionist has to possess qualities that include professionalism, ability to communicate effectively, have a positive and outgoing personality, is capable of maintaining organization, has good directive skills in person and on the phone and can multitask with ease. A good Receptionist recognises that they are the face of an organisation and has a duty to represent the said organisation in a professional manner. 


How do you describe a Receptionist on a resume?

Individuals seeking work as a Receptionist should make sure to highlight the skills they bring to the role. That includes describing one’s proficiency with office software, ability to focus on a visitor or caller and making sure their immediate needs are met. 


What are the Receptionist skills?

Receptionist skills include active listening, maintaining a friendly demeanour for all comers and the ability to organise everything from travel arrangements for an executive to entering data into a spreadsheet. Less tangible skills include the ability to maintain  calm attitude when stress levels are high, the ability to prevent emotion from entering into ones voice when speaking to others and never act as if oneself is dissatisfied with the job.


What are the duties of a Receptionist?

The duties of a Receptionist include occupying a desk at the main entrance of an organisation and greeting people as they arrive and depart, checking their arrival against an appointment book and directing them to their destination, answering phones and responding to inquiries along with routing calls to personnel, and performing various duties as required by the organisation. 

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