What does a Retail Assistant Manager do?
Retail Assistant Managers oversee the sales floor to make sure it is operating efficiently to maximise sales, performance, customer satisfaction and profit. They provide training and support to Retail Sales Associates and collaborate with the business team. A Retail Assistant Manager oversees the inventory and visual merchandise. Retail Assistant Managers work with Retail Store Managers to set service targets and to identify opportunities to grow sales with an optimum range of stocks.
Retail Assistant Manager skills and qualifications
A successful Retail Assistant Manager candidate will have various prerequisite skills and qualifications that typically include:
- Patience and the ability to meet deadlines under pressure
- Excellent customer service skills and the ability to maintain a customer-focused environment
- Willingness to work shifts of a specified duration on weekends, evenings or during the Christmas and Easter seasons or on bank holidays
- Ability to collaborate with different people and as part of a team
- Outstanding communication skills, including written and verbal communication
- Leadership skills to motivate the team of Retail Sales Assistants and drive results
- Ability to use a computer and competency with the most popular software packages
- Commitment to continuous learning and the ability to adapt to changing circumstances
Retail Assistant Manager experience requirements
Employers may look for candidates with a proven track record of exceptional customer service. Employers may also prefer candidates with at least two years experience in retail operations. An employer may require candidates to have experience in the management of teams of various sizes. Candidates for a Retail Assistant Manager’s position need to have a thorough understanding of key performance indicators, including profit and loss, sales and customer service metrics.
Retail Assistant Manager education and training requirements
When reviewing CVs for a Retail Assistant Manager position, look for candidates with a university degree in retail marketing or retail business management. Some employers may prefer candidates with a level 3 or 4 diploma in retail management or retail skills management.
For some positions, a high school diploma the basic GCSEs in maths and English with relevant work experience as a Retail Sales Assistant may be enough. Experience as a Supervisor or Department Manager in the same or a related industry, such as customer service is a plus. Employers may also look for candidates who have completed either an apprenticeship in retail management, retail leadership or a management training scheme at the same or a related organisation.
Retail Assistant Manager salary expectations
According to Indeed Salaries, the average salary for a Retail Assistant Manager in the UK, is £9,11 per hour. The salary level for Retail Assistant Manager depends on the company, its location and the years of experience required.
Job description samples for similar positions
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