Retail Assistant Manager Job Description: Top Duties and Qualifications

Retail Assistant Managers, or Assistant Store Managers are responsible for managing all aspects of a shop in order to improve the shop’s sales and profitability. They are also responsible for motivating the Retail Sales Assistants to achieve their sales targets, organise events to promote the shop and monitor industry trends.

 

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Retail Assistant Manager duties and responsibilities

The responsibilities and duties of a Retail Assistant Manager include:

  • Assisting and managing Retail Sales Assistants to ensure they assist customers quickly.
  • Managing sales and inventory levels.
  • Assisting with the recruitment, training and development of employees.
  • Managing and motivating the Retail Sales Assistants to improve the quality of their service, meet sales targets, increase sales and profit for the shop.
  • Handling feedback, queries and complaints from customers.
  • Analysing sales figures, making forecasts and managing the revenue of the shop.
  • Organising in-shop events and other sales promotions.
  • Providing reports to the Retail Store Manager or other senior executives.

 

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Retail Assistant Manager Job Description Examples:

 

Example 1

Job Introduction Location: Tunbridge Wells Contracted Hours Available: 8 Main We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant with key holding experience to join our very successful Card Factory family to help fulfil this. As a key holder you will assist the Store Management team with managing the store on a daily basis, coaching and developing the team to ensure high standards of customer service are maintained. Ensure that excellent store standards are kept whilst adhering to Company policies and procedures. Process all sales politely, efficiently and accurately whilst upselling on till products alongside motivating the team to achieve the same. Coach and mentor the team to maintain the highest level of customer service in store Take responsibility for achieving sales targets in support of the Management team. Have the ability to step up into the assistant manager role should the need arise. Understand and adhere to all of the Company procedures and policies You will receive the higher rate of pay for the hours worked when keyholding, when you are the sole person responsible for the store in Management's absence. The Ideal Candidate Are we right for you? We are Grafters at Card Factory, and we really do earn the title! The pace is fast, our standards are high and we’re proud of it! We work very hard to meet the needs of our loyal customers. Our people make a real difference and we believe in promoting from within, which is why we support our colleagues and encourage their progression. Are you right for us? The role requires someone who likes to be busy, can multitask and embraces change. You will preferably have strong supervisory experience already, who can inspire the team to be the best they can be and deliver outstanding customer service. About The Company Welcome to Card Factory - and your opportunity to be part of our exciting future. As the country’s largest, independent gift and greetings card retailer with over 1000 stores, Card Factory is really thriving. That’s why we can offer job security and great career progression. Growing all the time, we’re in a position to provide local people with local jobs and deliver quality products at affordable prices in the heart of towns and cities. As well as being a progressive, exciting and friendly company, we reward our people’s commitment and determination. What’s more, Card Factory is ambitious, passionate and forward thinking with a management style that is open and honest, encouraging people to contribute to the business at every level. What’s in it for you? 15% staff discount Mycardfactory – discounts on everything from holidays to shopping, to mobile phone contracts Save As You Earn schemes, save directly from your salary At least 28 day’s holiday, including bank holidays Employee Assistant Programme Workplace Pension Card Factory Foundation (our charity) Loyalty awards (length of service awards) Excellent development opportunities via our internal Acardemy programme Cycle to Work scheme *Please note due to insurance purposes candidates have to be over the age of 16 to work at Card Factory. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

Example 2

Job Introduction Location: cleethorpes Contracted Hours Available: 10 Main We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant with key holding experience to join our very successful Card Factory family to help fulfil this. As a key holder you will assist the Store Management team with managing the store on a daily basis, coaching and developing the team to ensure high standards of customer service are maintained. Ensure that excellent store standards are kept whilst adhering to Company policies and procedures. Process all sales politely, efficiently and accurately whilst upselling on till products alongside motivating the team to achieve the same. Coach and mentor the team to maintain the highest level of customer service in store Take responsibility for achieving sales targets in support of the Management team. Have the ability to step up into the assistant manager role should the need arise. Understand and adhere to all of the Company procedures and policies You will receive the higher rate of pay for the hours worked when keyholding, when you are the sole person responsible for the store in Management's absence. The Ideal Candidate Are we right for you? We are Grafters at Card Factory, and we really do earn the title! The pace is fast, our standards are high and we’re proud of it! We work very hard to meet the needs of our loyal customers. Our people make a real difference and we believe in promoting from within, which is why we support our colleagues and encourage their progression. Are you right for us? The role requires someone who likes to be busy, can multitask and embraces change. You will preferably have strong supervisory experience already, who can inspire the team to be the best they can be and deliver outstanding customer service. About The Company Welcome to Card Factory - and your opportunity to be part of our exciting future. As the country’s largest, independent gift and greetings card retailer with over 1000 stores, Card Factory is really thriving. That’s why we can offer job security and great career progression. Growing all the time, we’re in a position to provide local people with local jobs and deliver quality products at affordable prices in the heart of towns and cities. As well as being a progressive, exciting and friendly company, we reward our people’s commitment and determination. What’s more, Card Factory is ambitious, passionate and forward thinking with a management style that is open and honest, encouraging people to contribute to the business at every level. What’s in it for you? 15% staff discount Mycardfactory – discounts on everything from holidays to shopping, to mobile phone contracts Save As You Earn schemes, save directly from your salary At least 28 day’s holiday, including bank holidays Employee Assistant Programme Workplace Pension Card Factory Foundation (our charity) Loyalty awards (length of service awards) Excellent development opportunities via our internal Acardemy programme Cycle to Work scheme *Please note due to insurance purposes candidates have to be over the age of 16 to work at Card Factory. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

Example 3

Job Introduction Location: Letchworth Contracted Hours Available: 6 Main We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant with key holding experience to join our very successful Card Factory family to help fulfil this. As a key holder you will assist the Store Management team with managing the store on a daily basis, coaching and developing the team to ensure high standards of customer service are maintained. Ensure that excellent store standards are kept whilst adhering to Company policies and procedures. Process all sales politely, efficiently and accurately whilst upselling on till products alongside motivating the team to achieve the same. Coach and mentor the team to maintain the highest level of customer service in store Take responsibility for achieving sales targets in support of the Management team. Have the ability to step up into the assistant manager role should the need arise. Understand and adhere to all of the Company procedures and policies You will receive the higher rate of pay for the hours worked when keyholding, when you are the sole person responsible for the store in Management's absence. The Ideal Candidate Are we right for you? We are Grafters at Card Factory, and we really do earn the title! The pace is fast, our standards are high and we’re proud of it! We work very hard to meet the needs of our loyal customers. Our people make a real difference and we believe in promoting from within, which is why we support our colleagues and encourage their progression. Are you right for us? The role requires someone who likes to be busy, can multitask and embraces change. You will preferably have strong supervisory experience already, who can inspire the team to be the best they can be and deliver outstanding customer service. About The Company Welcome to Card Factory - and your opportunity to be part of our exciting future. As the country’s largest, independent gift and greetings card retailer with over 1000 stores, Card Factory is really thriving. That’s why we can offer job security and great career progression. Growing all the time, we’re in a position to provide local people with local jobs and deliver quality products at affordable prices in the heart of towns and cities. As well as being a progressive, exciting and friendly company, we reward our people’s commitment and determination. What’s more, Card Factory is ambitious, passionate and forward thinking with a management style that is open and honest, encouraging people to contribute to the business at every level. What’s in it for you? 15% staff discount Mycardfactory – discounts on everything from holidays to shopping, to mobile phone contracts Save As You Earn schemes, save directly from your salary At least 28 day’s holiday, including bank holidays Employee Assistant Programme Workplace Pension Card Factory Foundation (our charity) Loyalty awards (length of service awards) Excellent development opportunities via our internal Acardemy programme Cycle to Work scheme *Please note due to insurance purposes candidates have to be over the age of 16 to work at Card Factory. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

What does a Retail Assistant Manager do?

Retail Assistant Managers oversee the sales floor to make sure it is operating efficiently to maximise sales, performance, customer satisfaction and profit. They provide training and support to Retail Sales Associates and collaborate with the business team. A Retail Assistant Manager oversees the inventory and visual merchandise. Retail Assistant Managers work with Retail Store Managers to set service targets and to identify opportunities to grow sales with an optimum range of stocks.

 

Retail Assistant Manager skills and qualifications

A successful Retail Assistant Manager candidate will have various prerequisite skills and qualifications that typically include:

  • Patience and the ability to meet deadlines under pressure
  • Excellent customer service skills and the ability to maintain a customer-focused environment
  • Willingness to work shifts of a specified duration on weekends, evenings or during the Christmas and Easter seasons or on bank holidays
  • Ability to collaborate with different people and as part of a team
  • Outstanding communication skills, including written and verbal communication
  • Leadership skills to motivate the team of Retail Sales Assistants and drive results
  • Ability to use a computer and competency with the most popular software packages
  • Commitment to continuous learning and the ability to adapt to changing circumstances

 

Retail Assistant Manager experience requirements

Employers may look for candidates with a proven track record of exceptional customer service. Employers may also prefer candidates with at least two years experience in retail operations. An employer may require candidates to have experience in the management of teams of various sizes. Candidates for a Retail Assistant Manager’s position need to have a thorough understanding of key performance indicators, including profit and loss, sales and customer service metrics.

 

Retail Assistant Manager education and training requirements

When reviewing CVs for a Retail Assistant Manager position,  look for candidates with a university degree in retail marketing or retail business management. Some employers may prefer candidates with a level 3 or 4 diploma in retail management or retail skills management. 

For some positions, a high school diploma the basic GCSEs in maths and English with relevant work experience as a Retail Sales Assistant may be enough. Experience as a Supervisor or Department Manager in the same or a related industry, such as customer service is a plus. Employers may also look for candidates who have completed either an apprenticeship in retail management, retail leadership or a management training scheme at the same or a related organisation.

 

Retail Assistant Manager salary expectations

According to Indeed Salaries, the average salary for a Retail Assistant Manager in the UK, is £9,11 per hour. The salary level for Retail Assistant Manager depends on the company, its location and the years of experience required.

 

Job description samples for similar positions

If the job description of a Retail Assistant Manager is not what you are looking for, here are sample job descriptions for similar positions:

 

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Retail Assistant Manager job description FAQs

 

How can you make a Retail Assistant Manager job description stand out?

An employer should provide details of the duties and responsibilities including the size of the team of Retail Sales Assistants reporting to the Retail Assistant Manager. The job description needs to include details of the preferred experience and qualifications. Employers need to give an indication of the working hours and duration of shifts, if applicable.

 

What is the chain of command for a Retail Assistant Manager?

The chain of command for a Retail Assistant Manager depends on the size of the organisation. Typically, a Retail Sales Associates reports to the Retail Assistant Manager. The Retail Assistant Manager reports in turn,  to the Retail Store Manager. 

 

Do the duties and responsibilities of Retail Assistant Managers differ between organisations?

The size and structure of the organisation determine the responsibilities of Retail Assistant Managers. In smaller organisations, they may have a broad range of duties. In larger organisations, there could be multiple Retail Assistant Managers, each with their own set of duties and responsibilities or departments to manage.

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