Sales Clerk Job Description: Top Duties and Qualifications

A Sales Clerk, or a Retail Sales Associate sells a company’s products and services. Their duties include greeting customers, assisting customers in purchasing products and processing payments. 


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Sales Clerk duties and responsibilities

Sales Clerks work in various businesses such as clothing stores, electronic stores and grocery stores to assist customers in purchasing merchandise. Their daily duties and responsibilities include:

  • Promoting and selling the company’s products and services using excellent sales skills and customer service and developing return customer relationships
  • Greeting customers, promoting customer awareness of sales and store promotions, providing customer service, directing customers to merchandise, cross-selling and increasing purchase sales 
  • Processing payments, operating cash registers, opening and closing cash registers, balancing the cash register drawers and managing financial transactions
  • Managing inventory, stocking shelves and racks and the storage room, preparing displays and organising the delivery of customers’ orders
  • Coordinating with other departments regarding manufacturing and marketing and staying up-to-date with the company’s promotions, sales goals, pricing changes, product changes and stock 
  • Calling other company locations to locate products for customers
  • Using computer technologies to input sales, checking inventory and processing financial transactions


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Sales Clerk Job Description Examples:


Example 1

The Rhino Products group are looking for a Sales Ledger Clerk to join our growing business at our site in Ellesmere Port. *Who are Rhino Products?* Rhino Products Group are Europe’s leading manufacturer of roof racks, steps and accessories for commercial vehicles. In early 2020, we opened a new 87,000 sq ft purpose-built manufacturing and head office facility in Ellesmere Port, with excellent modern staff facilities in addition to the existing site in Deeside, 55,000sqft. While many businesses have fallen on difficult times since the outbreak of the pandemic, we are really proud at the Rhino Products Group to have had our most successful year to date over the past 12 months - growing considerably across the UK and Europe. This success was only possible thanks to our fantastic team, which we are delighted to be expanding with this exciting opportunity for a someone to join our Accounts team. *What is the role?* As Rhino continue to push forward in these unique times, boosted by the recent news of a significant investment from private equity firm LDC, we are entering another exciting chapter of growth – this role is working within the Accounts Team and reporting into the Finance Manager. *Key Responsibilities: * · Produce and distribute all Sales Invoices/Credit Notes for all companies in the Group. · Perform weekly Credit Control duties for all companies within the Group. · Post all banking transactions for all Company bank accounts across all Companies within the Group onto the accounting system. · Work with Head of Sales Ledger to pro-actively action and respond to all enquiries received into the Sales Ledger inbox. · Action customer returns and raise credit notes when appropriate. · Administering Credit card payments. · Set up New Accounts on both the production and the accounting systems. · Assist the Head of Sales Ledger with Month End closure tasks each month. · Other ad hoc tasks as reasonably required. *About You* * AAT Level 4 or equivalent qualification is desirable but not essential, experience will also be considered. * Proven experience of working in a high-volume sales ledger/accounts receivable department. * Experience of working with Sage Line 50 * Intermediate Excel skills (Pivot * Excellent Verbal and written communication skills including ability to communicate with customers effectively. * High level of attention to detail and accuracy. * Demonstrate a proactive work ethic with the ability to work independently. * Able to organise and prioritise workload and meet strict deadlines. *Benefits* 22 Days Holiday Plus Bank Holidays Hours of work 8.30-5pm Monday to Friday Healthcare Scheme Competitive company pension scheme Onsite parking Reference ID: SLC/06/21 Job Types: Full-time, Permanent Schedule: * Monday to Friday Work remotely: * No

Example 2

We are a leading and long established Contract Cleaning Company in Leamington Spa. An opportunity has arisen for Sales Ledger Clerk as part of our friendly and close-knit team. The candidate must have extensive knowledge and experience of managing a sales ledger and be proficient in both Word and Excel. Reporting direct to the Office Manager you will be responsible for : - Reconciling daily banking Sole responsibility for all aspects of the Sales Ledger using a bespoke accounting system with full training provided. Other admin duties as required by the Office Manager. If you would like an informal chat prior to application, please ring 01926 487848 and ask to speak to Lisa Tatlow. Application deadline: 06/07/2021 Job Types: Full-time, Permanent Salary: per year Benefits: * On-site parking Schedule: * Monday to Friday COVID-19 considerations: Social distancing in place with sanitizer and viricidal cleaning throughout office Work remotely: * No

What does a Sales Clerk do?

Sales Clerks may work in wholesale or retail stores selling products, services and items offered by their employers. They assist customers in finding the right service or product to suit their needs by discussing the uses and benefits of a variety of items. They also process a customer’s payment and pack the items for them to leave the store. Sales Clerks establish a rapport with their customers to encourage repeat sales. They may also assist with marketing strategies. 

The work schedule of Sales Clerks can vary each week and include nights and weekends. Overtime work may be required during holidays or promotional sale events.


Sales Clerk skills and qualifications

A successful Sales Clerk candidate will have various prerequisite skills and qualifications to perform their duties effectively. These include:

  • Marketing and sales skills
  • In-depth knowledge of a company’s products
  • Communication and interpersonal skills
  • Ability to use point-of-sale systems
  • Customer service skills
  • Organisational skills 
  • Physical ability to stand for long periods of time
  • Attention to detail


Sales Clerk experience requirements

The experience requirements for a Sales Clerk position varies depending on the company and the type of product it sells. For instance, a company that sells cosmetic products usually prefers candidates who have experience with similar products. Likewise, a company that sells auto parts may prefer candidates who have experience identifying, working with or selling auto parts. 


Sales Clerk education and training requirements

The minimum education requirement for a Sales Clerk position is a GCSE. For a senior-level position, employers may require candidates to have a bachelor’s degree in business management or complete a training programme. Sales Clerks usually develop the necessary skills for this career through on-the-job training. This training programme usually includes interacting with customers, operating the cash register, implementing store policies and understanding security measures. Depending on the company or department Sales Clerks work in, they may also need to complete additional training about the specific products their company sells. 


Sales Clerk salary requirements

According to Indeed Salaries, the average salary of a Sales Clerk in the UK is  £10.94 per hour. Their salary varies depending on factors such as the individual company, geographical location and experience. 


Job description samples for similar positions

If a Sales Clerk is not quite what you’re looking for, here are other job description samples that may fit your needs:


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Sales Clerk job description FAQs


What qualities make a good Sales Clerk?

A good Sales Clerk has a sense of empathy. They understand the point of view of their customers. Being able to understand the customer’s needs can help Sales Clerks identify the most important concerns that your customers face. Good Sales Clerks also have a positive attitude, which can help ensure success on the sales floor. Sales Clerks with an optimistic outlook and a pleasant demeanour help your company achieve higher levels of sales.


What is the difference between a Sales Clerk and a Sales Coordinator?

A Sales Clerk focuses on selling items, products or services offered by their employers. A Sales Coordinator focuses on coordinating the flow of services or products to customers. They organise the schedules and territories of the different members of the sales team, set goals and manage training schedules. 


Who does a Sales Clerk report to?

A Sales Clerk reports to a Sales Supervisor or store owner. In large retail stores, the Sales Clerk reports to the Store Manager. 


How can you make a good Sales Clerk job description?

A good Sales Clerk job description not only promotes the position that you’re trying to fill but also promotes your company. Applicants need to see how they will fit into your company and understand why your company is better than others. Your job description should therefore include information about your company, including your goals, mission and culture. It should also include benefits and perks, such as discount programmes, free lunches and flexible working hours.

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