What does a Sales Support Specialist do?
Sales Support Specialists provide specific information about the company’s products, materials or services. They’re the direct link between a company and its previous and new customers. They provide troubleshooting information, analyse and report customers’ needs and information, check customer accounts and issue billing details. They answer customer sales queries over the telephone, via web chat and sometimes face-to-face.
Sales Support Specialist skills and qualifications
A successful Sales Support Specialist candidate will have various prerequisite skills and qualifications that typically include:
- Customer service skills for pleasant and productive customer interactions
- Written and verbal communication skills for clear interactions with customers and Sales Support Supervisor
- Computer literacy, including confident use of customer relationship management software, Salesforce and Microsoft Office applications
- Data entry skills for accurately updating customer records
- Organisation skills for managing different customer cases simultaneously
- Conflict resolution skills for dealing with challenging customer cases
- In-depth knowledge of sales process and business products
- Fluency in other languages
Sales Support Specialist experience requirements
Businesses usually prefer candidates with several years of experience in sales support and customer service. Experience in the same industry is also advantageous for example, IT businesses may prefer candidates who have worked in the IT sector before, even if if it was not in a sales support role. However, Sales Support Specialists can succeed without any of this experience.
Sales Support Specialist education and training requirements
The educational requirements for Sales Support Specialists depend on the role. Some businesses hire Sales Support Specialists without a degree, especially if they have relevant experience. Other businesses require at least a bachelor’s degree. This requirement is most common in technical industries, such as pharmaceuticals and technology. Industry-relevant degrees are preferred. Sales Support Specialists receive on-the-job training. This training teaches them about the business’ sales support procedures and products, and especially benefits entry-level Sales Support Specialists.
Sales Support Specialist salary expectations
While there isn’t specific salary information for Sales Support Specialists on Indeed Salaries, the average salary of a Sales Specialist is £32,873 per year . A Sales Support Specialist’s experience, education, industry and location will all impact their salary.
Job description samples for similar positions
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