What does a Scheduler do?
A Scheduler facilitates the day-to-day bookings of patients that need to see medical professionals. They are the first point of contact between patients and medical professionals. A Scheduler also performs many administrative and logistical duties. They schedule new appointments around existing appointments and other meetings or events the Doctor or Nurse needs to make that day.
Scheduler skills and qualifications
A Scheduler needs to have excellent administrative and organisational skills. Customer service skills alongside the ability to communicate accurately and in a timely manner are also essential. A successful Scheduler candidate will have various prerequisite skills and qualifications that typically include:
- Communication skills to accurately convey important information over the phone, in person or via email to patients and medical staff
- Professionalism to communicate in a polite and professional manner
- Ability to quickly resolve scheduling and logistics conflicts
- Basic knowledge of health care terminology and practices
- Ability to accurately input data into spreadsheets such as Excel
- Knowledge of other computer programs such as Word
Scheduler experience requirements
A successful Scheduler must have experience working with computer programs and experience communicating over the phone, even if they have no direct experience booking appointments or organising logistics.
An ideal candidate should have previous experience working in an administrative role such as a Receptionist or Administrative Assistant, if it’s in a medical capacity such as a Doctor’s surgery or a clinic, it will be even more relevant. Experience in a Receptionist role at a hotel or as an Administrative Assistant in a busy office, demonstrates valuable transferable skills.
Scheduler education and training requirements
A Scheduler needs to have excellent results in English, IT and maths at GCSE level. Strong A-levels in English and maths are desirable, or strong results in a practical college course. Candidates can demonstrate the right administrative experience and knowledge by earning a Level 1 Certificate in Business and Administration or a Level 2 Diploma in Reception Operation and Services.
Scheduler salary expectations
According to Indeed Salaries, the average salary for a Scheduler in the UK is £21,387 per year. Salary is dependent on experience, location and company.
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