What does a Service Advisor do?
Service Advisors are the public face of car shops. Customers first interact with them when they bring their cars for repairs. A Service Advisor welcomes and interacts with customers while their cars are being repaired or serviced. After the cars are repaired, Service Advisors make follow up calls to customers to get their feedback on the services provided.
Service Advisor skills and qualifications
A successful Service Advisors should will have various prerequisite skills and qualifications that enable them to be competently complete their duties, these include:
- Mechanical engineering skills to enable them to understand car problems, when customers and mechanics explain them
- Writing and accounting skills
- Communication and comprehension skills
- Customer service and interpersonal skills
- Multitasking skills
- Ability to quickly troubleshoot car problems and explain the possible solutions to customers.
- Good organisational skills
- Time-management skills
Service Advisor experience requirements
The experience requirements for Service Advisors vary depending on the company. However, because the role of Service Advisors requires an in-depth understanding of automotive parts and engineering, many car dealerships and repair shops prefer to hire candidates with over two years of experience working in the automotive industry. For higher-level positions, Service Advisors are usually required to have a few years of work experience gained through entry-level employment.
Service Advisor education and training requirements
Service advisors are usually required to have at least a high school diploma basic General Certificate of Secondary Education (GCSEs) such as English and maths. Many employers hire Service Advisors without a college degree but with five years plus experience of working in the automotive industry. Some employers also hire Service Advisors with a Bachelor’s Degree in Mechanical Engineering, Automotive Engineering or a similar field of study to earn their position.
Service advisors may also be asked to earn industry certifications, such as the Level 1 Certificate in Vehicle Systems Maintenance, Level 2 Diploma in Vehicle Fitting Principles and Level 2 Extended Certificate in Vehicle Technology.
Service Advisor salary expectations
According to Indeed Salaries, a Service Advisor earns an average salary of £24,570 per year. The salary varies depending on several factors, such as experience, education and geographical location of the applicant.
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