Service Advisor Job Description: Top Duties and Qualifications

A Service Advisor, or Automotive Service Advisor, is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about their vehicle’s repair status.

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Service Advisor duties and responsibilities

Full-time Service Advisors spend the majority of their time in an office setting, although they frequently visit the repair shop. Duties and responsibilities may include the following: 

  • Greeting customers and directing them to an available technician
  • Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
  • Answering customer questions about service outcomes and consulting with technicians when necessary
  • Informing customers about potential cost savings and warranty protections
  • Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
  • Overseeing and managing the service center’s scheduling and workflow
  • Informing customers of changes in service or when their vehicle is ready to be picked up

Service Advisor Job Description Examples

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Service Advisor

Independent auto repair shop located on the west side of houston seeking a bilingual individual that is customer savvy, eager to learn, punctual , and can work 6 days a week , Texas drivers license needed . We will train you if you do not have experience as a service advisor. Work week is 6 days m-sat

position is salary with commission incentives [website] Must have Auto repair and or auto parts experience .

Job Type: Full-time

Salary: $800.00 /week

Experience:

  • automotive: 1 year (Preferred)

  • sales: 1 year (Preferred)

  • customer service: 1 year (Preferred)

  • Auto Parts: 1 year (Preferred)

    Language:

  • English/Spanish (Preferred)

    Additional Compensation:

  • Commission

    Work Location:

  • Multiple locations

    Paid Training:

  • Yes

    Management:

  • Store Manager

    Typical start 7AM

    Typical end 6PM

    This Company Describes Its Culture as:

  • Detail-oriented -- quality and Other
  • ×

    Service Advisor

    Automax located in Killeen, TX is looking to add a qualified Service Advisor to our team. Our dealership offers a professional work environment, competitive pay and generous benefits.

    Service Advisor Responsibilities:

  • Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problem

  • Ascertains automotive problems and services by listening to customer's description of symptoms; conducting inspections; taking test drives; checking vehicle maintenance records

  • Verifies warranty and service contract coverage by examining records; explaining provisions and exclusions

  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations

  • Prepares repair order (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures

  • Ensures that required documentation is complete and is in compliance with regulations and standards

  • Communicate estimated completion time, regular updates and follow through on each customer vehicle

  • Carefully inspect every finished repair order for proper completion, pricing and accuracy

  • Maintain high customer satisfaction standards

    Service Advisor Qualifications:

  • Ford experience preferred

  • One or more years Service Writer experience

  • Reynolds and Reynolds experience

  • Exceptional Customer Service Skills

  • Excellent written and verbal communication skills

    Compensation and Benefits:

  • Competitive Salary

  • Medical, Dental, Vision and Life Paid Time Off

    Job Type: Service Writer: 1 year (Preferred)

  • ×

    Service Advisor

    Overview

    Guest satisfaction is our #1 focus at Doug Henry Chevy Ford Tarboro. We are looking for our newest Service Writer to drive customer loyalty through the service lane. You are a great fit for this role if you are outgoing, self-motivated and energetic with a strong drive to succeed. Our extensive, customer-centered training program will prepare you for a lucrative service writer career and set a strong foundation for success. Your success and earning potential will be determined by delivering strong guest service.

  • Seeking Women and Men - College and Military Preferred - Full Time Schedule

  • 45 Workweek - M-F 7:30AM to 5:30PM

  • Stable Family Owned Business

  • Job Type: Full-time

  • Salary: $3,000.00 to $5,500.00 /month

    Apply right now in confidence!

    Responsibilities

    The Service Writer is the main point of contact between service guests and our team of service technicians. You will be responsible for:

  • Greeting customers, determining their needs, and coordinating vehicle repairs using our Service Process

  • Meeting guest needs throughout the entire service process

  • Learning new product and technical information and techniques to stay proficient in automotive service writing

    Qualifications

    We are looking for someone who is high energy, driven, and has proven customer service skills. Our service writers are highly detail-oriented with solid organizational and time-management skills, possess excellent communication and interpersonal skills, along with strong customer service and active-listening abilities.

  • Minimum of one year experience as a Service Writer is preferred

  • Valid driver's license and a clean driving record with no major violations

  • Passion to change a one-time guest into a “Guest for Life”

    At Doug Henry Chevy Ford Tarboro, we realize our employees are our number one asset. Look at some of the benefits you will enjoy as a member of our team!

  • Extensive Blue Cross Blue Shield Health Benefits with Health Savings Account

  • 401(k) Retirement Savings Plan with Aggressive Company Matching up to 4%

  • Paid Vacation and Sick Time

  • Paid Salary During Training of $2250

  • Extensive Training During On-boarding Process

  • Compensation = Salary + Bonus, Average $3000+ Per Month Total

  • Advancement and Management Training Opportunities

    Come and join a dynamic industry leader! If you are looking for a phenomenal career as a Service Writer, Doug Henry Chevy Ford Tarboro is the place for you.

    Check out our website at DougHenryTarboro.com & DougHenryFordTarboro.com

    All applications and resumes are kept strictly confidential. Doug Henry Tarboro is an EEO Employer and a Drug Free Workplace

    Job Type: Full-time

    Salary: $3,000.00 to $5,500.00 /month

    Experience:

  • Sales: 1 year (Preferred)

  • Service Advisor: 1 year (Preferred)

    Additional Compensation:

  • Bonuses

  • Store Discounts

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Dental insurance

  • Retirement plan

  • Paid time off

    Paid Training:

  • Yes

    Management:

  • Team Lead

    Schedule:

  • Monday to No Day shift
  • What does a Service Advisor do?

    Service Advisors typically work for car dealerships or automotive repair shops to act as liaisons between service staff and customers. They work closely with Service Technicians to determine pricing for repairs and explain the reasoning for repair costs to customers. Their job is to help customers take advantage of repair deals and learn about warranty programs. They may also be responsible for maintaining repair schedules and ordering car parts for Service Technicians.

    Service Advisor skills and qualifications

    Some automotive careers focus on one main skill area, such as finance, customer service or mechanics. A Service Advisor uses skills from each of these areas, including: 

    • Customer service skills: Service Advisors deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely. 
    • Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician’s repair recommendations to customers while communicating customer needs to technicians.  
    • Comprehension skills: Service Advisors should be able to comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations. 
    • Engineering and mechanical expertise: Having extensive knowledge in these areas is essential when looking over complex technical documents, ordering online and speaking with technicians. 
    • Troubleshooting skills: Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late. 
    • Math and writing skills: Service Advisors prepare and calculate estimates so having good math and writing skills are an essential part of the job. 

    Service Advisor salary expectations

    A Service Advisor makes an average of $54,724 per year. Salary may depend on level of experience, education and the geographical location.

    Service Advisor education and training requirements

    Individuals interested in becoming a Service Advisor can start their education while in high school by enrolling in the Automotive Youth Educational Systems (AYES) program. Often, this program is offered as a partnership with franchised dealerships and automobile manufacturers. Completing this program qualifies graduates for postsecondary automotive education or entry-level technician positions.

    While a college degree isn’t usually required, some postsecondary education is often helpful when looking for full-time employment as employers often prefer a candidate with experience in the field. Completing an apprenticeship or formal training can often make finding full-time positions easier. 

    Service Advisor experience requirements

    Individuals can begin preparing for a service advisor career while in high school by enrolling in industry-sponsored youth training programs. Apprenticeships, postsecondary training programs, on-the-job training and work experience are all required to advance to managerial positions. 

    Job description samples for similar positions

    If you’re recruiting for positions related to the Service Advisor, see our job descriptions for similar roles:

    Frequently asked questions about Service Advisors

     

    What is the difference between a Service Advisor and a Service Writer?

    The difference between a Service Advisor and a Service Writer is seniority and the scope of their respective job duties. For example, Service Advisors are responsible for greeting customers, telling them about their automotive services and discussing potential repairs or payment options. In contrast, Service Writers are responsible for typing up repair orders to provide to Service Technicians. Typically Service Advisors have more experience than Service Writers, which allows them to perform a more senior role, when compared to Service Writers. Service Advisors work closely with Writers to record customer details.

     

    What are the daily duties of a Service Advisor?

    On a typical day, a Service Advisor starts by reviewing the maintenance and repair schedules for the day. They contact customers to notify them when their vehicle is ready and review repair records to make sure there aren’t any outstanding payments. Throughout the day, they greet customers and meet with them discuss their repair or maintenance needs. During downtime, Service Advisors speak with Technicians to check on their progress and keep customers informed.

     

    What qualities make a good Service Advisor?

    A good Service Advisor has a personable nature and excellent customer service abilities, which enables them to make meaningful connections with customers and encourage repeat business. They value continued education and look for ways to enhance their knowledge of automotive services offered by their employer. This allows them to provide customers with valuable insights into whether they should repair or trade-in their vehicles. 

    Further, a good Service Advisor has superb interpersonal communication, allowing them to speak with customers who have differing levels of understanding about automotive services and repair procedures. A good Service Advisor also needs to have a keen attention to detail to maintain updated maintenance schedules.

     

    Who does a Service Advisor report to?

    Service Advisors usually report to the Service Manager at a car dealership or automotive repair shop. These individuals hire and oversee Service Advisors and other personnel. They also act as a point of communication for Service Advisors who need help answering complex customer questions about repair and payment options. Service Advisors may also report indirectly to Service Technicians to provide them with information about a customer’s vehicle to aid their diagnosis.

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